Orbea Reviews 

Reply from Orbea

3 hours ago

Dear Nejc,

Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you are so happy with your new Rise LT H20 and that you had such a great buying experience at 11-11 shop in Slovenia.

When creating the Rise LT H20, our goal was to offer a natural, agile, and powerful trail e-bike experience, and knowing that it meets your expectations on the trails is extremely rewarding for us. We also deeply value working alongside dedicated authorized dealers like 11-11 shop to ensure every rider receives expert guidance and professional service.

We appreciate your trust in Orbea and wish you many fantastic rides and adventures ahead.

Reply from Orbea

Just now

Dear Eric,

Thank you for bringing this to our attention. We are truly sorry to hear that you are experiencing an issue with your brand new Wild LT and that you feel unsupported at this stage. We completely understand your frustration, as our commitment is to provide a reliable product and a smooth service experience.

We would like to review your case directly. Our technical support team works closely with our authorized dealers to process warranty requests and supply the necessary replacements as quickly as possible. Please reach out to us at orbea.usa@orbea.com with your bike serial number and the name of the shop handling your repair so we can track the claim and coordinate with them to find a prompt solution.

We appreciate your patience and remain committed to helping you get your bicycle fully resolved.

Reply from Orbea

2 days ago

Thank you very much for taking the time to share your review with us. We are delighted to hear that you had a positive experience with the explanation of the bicycle features and its fine-tuning process.

When handing over a performance road bike like the Orca M35i, proper technical guidance and precise mechanical adjustments are essential to ensure optimal performance, comfort, and safety from the very first ride. We deeply appreciate your trust in our brand and hope you thoroughly enjoy every kilometer on the road with your new bicycle.

Reply from Orbea

2 days ago

Dear Todd,

Thank you very much for taking the time to share your feedback with us. We are thrilled to hear that you are loving your new custom-painted Oiz M-PRO and that your experience both with our pre-sales team and with City Bike Shop in Traverse City was excellent.

The Oiz M-PRO is designed to deliver top-tier cross-country performance, agility, and efficiency, and knowing that your custom build met your expectations from the very start is extremely rewarding for us. We truly believe that combining personalized guidance with the technical expertise of our local authorized dealers is the best way to ensure every rider gets the perfect setup.

We appreciate your trust in Orbea and hope you enjoy every trail and every mile on your new bike.

Reply from Orbea

3 days ago

Dear Hristo,

Thank you very much for taking the time to share your review with us. We are absolutely delighted to hear that you received your new Occam LT H10 so quickly and that it is working great for you out on the trails.

Our goal is always to provide an efficient delivery process alongside the technical quality and precision that a high-performance mountain bike requires, ensuring it is ready to perform from the very first ride.

We appreciate your trust in Orbea and hope you continue to enjoy many fantastic miles and adventures with your new Occam.

Reply from Orbea

3 days ago

Dear Bryan,

Thank you very much for taking the time to share your experience with us. We are delighted to hear that you received your new Wild Mullet H20 quickly and that you found the pricing to be very fair.

At Orbea, we believe that working closely with our authorized dealer network, such as Electric Larry Land, is the best way to ensure our riders receive both an efficient delivery process and the professional technical setup that a high-performance e-mountain bike requires.

We appreciate your trust in our brand and our partners. We hope you thoroughly enjoy every trail and every ride with your new Wild.

Reply from Orbea

3 days ago

Dear António,

Thank you very much for sharing such a detailed review of your first experiences with your new bicycle. We are absolutely thrilled to hear that the Rise SL M20 has exceeded your expectations from the very first ride and that you are enjoying its lightweight, agile, and fun handling on the trails.

Our main goal when developing the Rise concept was precisely what you described: to provide a natural and progressive motor assistance that enhances your performance without losing the authentic essence and pure feeling of traditional mountain biking. It is incredibly rewarding to know that the balance between effortless climbing and confidence-inspiring stability on descents is working perfectly for you.

We appreciate your trust in our engineering and component selection, and we hope you continue to enjoy many more fantastic miles and adventures on the mountains. Welcome to the community!

Reply from Orbea

6 days ago

Thank you very much for sharing your experience with your new Orbea Oiz H10, Marcin.

We are thrilled to hear that you are enjoying its geometry and handling. The Oiz is designed precisely to offer that perfect balance of control and performance on every trail, and knowing it meets your expectations is the best reward for our development team.

Enjoy every ride and don't hesitate to reach out to us or your local dealer if you ever need any support.

Reply from Orbea

6 days ago

Thank you very much for sharing your feedback on your new Denna M31e, Noel. We are glad to hear that you find the bike itself excellent, as we put a lot of work into designing a high-performance e-gravel machine.

Regarding your concern about the battery indicator, we completely understand your point. To maintain a clean and minimal cockpit design on our high-end e-bikes, the default remote relies on a simplified LED color system. However, if you prefer a more detailed visual tracking while riding, you have alternative options.

By using our RS Toolbox application, which integrates directly with compatible Garmin cycling computers or smartwatches, you can display your exact battery percentage and custom data fields in real-time on your screen. You can find detailed instructions and configuration options for this on page 31 of the Denna Blue Paper technical manual.

If you do not use a Garmin device or need assistance setting this up, please contact your local official dealer. They will be happy to guide you through the process or help you explore the display configuration that best fits your riding habits.

Thank you again for your valuable feedback, and enjoy your rides on your new Denna.

Reply from Orbea

Jul 16, 2026

Thank you for sharing your feedback, Sean. We are very sorry to hear that your Wild H10 2023 did not arrive with the precise setup and quality adjustment you should expect from Orbea. Safety and performance are our absolute priorities, and we fully understand your concern regarding the loose brake disc bolts and the rear shifting issues.

Every Orbea bicycle must undergo a thorough pre-delivery inspection at the authorized dealer to ensure all safety-critical components are correctly torqued and adjusted before the first ride.

We are glad you returned to the shop to get these matters addressed. If you continue to experience any issues with your shifting, or if you need any further assistance, please contact our customer care team or visit your local Orbea dealer so we can ensure your bike is performing exactly as it should.

Reply from Orbea

Jul 16, 2026

Thank you for your feedback, Martin, and congratulations on your new Wild M20.

We are absolutely thrilled to hear that you find it to be a great bike.

We sincerely apologize for the delay in getting it to you and for any frustration the wait may have caused. We always strive to deliver our bicycles as quickly as possible and are constantly working to optimize our production and shipping processes.

We truly appreciate your patience and hope you enjoy every single ride on your new Wild.

Reply from Orbea

Jul 14, 2026

Thank you very much for sharing your experience, Luciano.

It is an absolute honor for us to know that the new Wild LT M20 has become the seventh bicycle you have registered on our platform since 2021. True loyalty like yours is what drives us to keep pushing the boundaries of technology in every e-bike and carbon mountain bike we create. We are thrilled to hear that you are enjoying the performance and design of this model, which is engineered to dominate the most demanding trails.

We also want to deeply appreciate your mention of SoulCycles, our official dealer in Finale Ligure. Our global network of premium dealers is fundamental to ensuring that every rider receives exceptional local support, top-tier customer service, and the best guidance when upgrading to the latest models.

Please continue to rely on your trusted local shop for any future maintenance or setup needs to keep your Wild LT M20 performing at its absolute best. We wish you many incredible rides and unforgettable adventures on the trails.

Reply from Orbea

Jul 13, 2026

Thank you very much for sharing such an inspiring and detailed review of your new Orbea Terra M31eTEAM 1X, Michal.

Reading about your experience perfectly captures why we do what we do at Orbea, as we truly believe that a bicycle is a reflection of a rider's passion and personal story.

We are thrilled that our MyO customization platform allowed you to design a unique gravel bike that feels completely your own, from the custom finish to the personalized text on the carbon frame. Combining that personal touch with high-performance components like the precise SRAM Rival XPLR AXS groupset and our refined carbon frame geometry is exactly what we aim for: delivering a premium product with exceptional handling without compromising on individuality.

We wish you many incredible adventures and unforgettable miles on your one-of-a-kind gravel bike. Should you ever need any assistance or routine maintenance to keep your equipment performing at its best, remember that our official dealer network and dedicated customer service team are always here to support your cycling journey.

Reply from Orbea

Jul 10, 2026

Thank you very much for taking the time to share your feedback on Trustpilot and for choosing our brand for your cycling adventures, Mark. We are thrilled to hear that your experience with the onboarding process was so streamlined and that our digital resources provided valuable guidance.

Knowing that our cooperative company history was instrumental in your decision fills us with immense pride. With the Orbea Rise LT H10, our engineering goal was to create an electric mountain bike that delivers an intuitive and natural trail riding experience. By pairing a high-capacity battery with an efficient motor setup, we ensure that the bike feels dynamic and responsive, making any additional weight completely disappear the moment you hit the saddle. We are confident this model will deliver the handling and power you need for all your upcoming epic rides.

Should you ever need a seasonal tune-up, want to explore specific components, or require any technical assistance in the future, please feel free to visit your nearest official Orbea dealer.

Thank you again for your trust in our Orbea. We wish you many incredible miles and unforgettable journeys on the trails.

Reply from Orbea

Jul 10, 2026

Thank you very much for taking the time to share your feedback Anderson and for highlighting both the quality of your new bicycle and the attention received.

We are thrilled to hear that you are so happy with your Orbea Oiz H30 and that the information, advice, and tips provided have contributed to a great experience. When we design this full suspension cross country mountain bike, our engineering goal is to offer a perfect balance of efficiency and control on the trails. Providing comprehensive documentation and maintenance guidance is an essential part of our commitment to ensuring that every rider can optimize the performance of their equipment from day one.

Thank you again for your trust in our brand. We wish you many incredible miles and great rides ahead.

Reply from Orbea

Jul 10, 2026

Thank you very much for taking the time to share your feedback Sylvia and for highlighting the excellent advice you received at 2wielerspecialist Driebergen. We are thrilled to hear that the Orbea Denna M20 proved to be the perfect choice for your specific needs.

When we developed this new e-gravel bike model, our engineering goal was to design a versatile, high-performance platform that seamlessly combines innovative integration, lightweight handling, and premium ride quality for both smooth tarmac and challenging unpaved paths. Knowing that our authorized retail partner provided the detailed technical guidance required to find your ideal configuration confirms the high standards we set for our global dealer network.

Thank you again for your trust in our brand. We wish you many fantastic journeys and inspiring rides on your new Orbea Denna.

Reply from Orbea

Jul 10, 2026

Thank you very much for sharing your feedback and for placing your trust in our brand for the second time, Greg. There is no greater compliment for our cooperative than a returning rider who experiences the evolution of our product development firsthand.

We are thrilled to hear that you find this new Orbea Gain M20i such a significant improvement. When engineering this latest generation of our electric road bike, our primary goal was to enhance the concept of enough power by seamlessly integrating a lightweight motor system and advanced electronics into a custom carbon frame. This ensures that the assistance feels completely natural and intuitive, preserving the pure sensations of road cycling while optimizing efficiency on every climb.

Thank you again for being a loyal member of the Orbea family. We wish you many exceptional miles and epic rides ahead with your beautifully customized machine.

Reply from Orbea

Jul 3, 2026

Thank you so much for taking the time to share your story, Peter! It is an absolute honor to read your review, and hearing about your experience truly inspires our entire team.

We are thrilled to know that you are pleased with your new Orbea Oiz H30. You hit the nail on the head: a high-quality aluminum frame is the heart of this full-suspension cross-country bike, providing the perfect balance of efficiency and control for an outstanding performance on the trails. We are also incredibly glad that Kevin from our customer service department was able to assist you swiftly with your lifetime warranty registration. Providing a first-rate user experience and a reliable customer support network is what we always strive for. At 80 years young and with your extensive background in cycling, your endorsement means the world to us.

We wish you many wonderful miles and beautiful rides ahead on your new mountain bike. Should you ever need any assistance in the future, please remember that your local official Orbea dealer in Canada, along with our dedicated customer service team, will always be there to help you keep rolling. Way to go, Peter!

Reply from Orbea

Jul 2, 2026

Thank you very much for sharing your feedback with us, Claus. We are absolutely thrilled to read your kind words regarding our fast and perfect email support.

At Orbea, we combine high-end bicycle technology with a deep commitment to premium user care. Our customer service team works hard every day to ensure that every rider receives a quick, clear, and helpful response, keeping your passion for cycling moving forward without delays. Knowing that you experienced an excellent after-sales service is the best reward for our team.

Thank you for trusting us, and we wish you many great rides ahead.

Reply from Orbea

Jun 29, 2026

Thank you very much for your feedback, Boaz. We are delighted to hear that you find your new Orbea Terra M31eTEAM 1X to be a good and reliable bike.

We meticulously engineered this carbon gravel bike to deliver top-tier product quality, ensuring a perfect balance of performance and dependability on every terrain. Knowing that it provides the reliability you need on your rides is a testament to our commitment to cycling technology and excellent customer service.

We wish you many fantastic adventures and smooth journeys ahead on your new Terra. Thank you for choosing the Orbea family!