Nationwide Reviews 

The staff member was friendly and assisted within restricting protocols of head office

Very helpful, understanding and reassuring staff.

Nationwide staff are allways kind and helpful. They were very supportive when my wife passed away. They are a real credit to Nationwide.

Everything, very Knowledgeable and friendly staff. It's very rare I give top marks because I alway believe there is room for improvements.

Friendly and professional service. Specifically regarding elderly customers not inclined to internet banking (or and not internet savvy) I found the service excellent and far superior to experiences with other high street banks!

Prearranged transaction via telephone. Actioned in branch 2 days later. Very polite, friendly and efficient cashier. All staff are always helpful at this branch.
Very busy branch but only 2 serving points at the counter with one cashier at the time of my visit. I did have to wait quite a while behind the customer in front of me and there were 2 more waiting behind me whilst I was being served.

Would be good if there was a private space available for some transactions where customers might prefer to be less on public view.

No major complaints about this branch - always dealt with efficiently and in a friendly manner.

Quite at ease with the general enquiry of my accounts with you.

Helpful, Hoppy, Efficient Staff.
Brilliant Customer Service.
Thank you.

Excellent service all round.

Easy to deal with and quickly sorted out what I wanted to do.
Also staff were friendly and attentive.
Good job. 😀😀😀

Friendly and very helpful staff always are very good 👍

Exceptional was a customer of coop for 40 years so pleased I moved .they are fantastic….move to them

I remain a long-term member of Nationwide because I strongly believe for the need of a mutual Home loan society in the UK. I am also a very strong supporter of the maintenance of High Street branches.
But I am now increasingly concerned that they are not really listening to their membership. 5 years ago Nationwide stopped sending Annual Statements on the basis that it saved millions in postage. But this did nothing to address the needs of many savers unable to navigate the complexities of their online site. Since then this has been further complicated by Nationwide changing its account numbers and cancelling passbooks.
Stats would suggest that Nationwide now has around 4 million members over 65. Stopping Annual Statements has created very real problems in keeping track of accounts. Nationwide should at least offer to email an Annual Statement or (be it subject to a delivery charge) provide a printed copy by post.
Not consulting with their 19 million members on the acquisition of Virgin Money was an arrogant move. This potentially changes Nationwide's nature and focus to provide affordable mortgages on the homes of ordinary people. Members should have had a say.

Welcoming, friendly cashier. Given privacy to do want we needed to and explained how long things would take to get everything done.

Being able to go into the store and speak to someone face to face, get all the help I needed without being made to feel foolish, was so good. Often the computer language is confusing even though I do online banking, so sometimes I need helpBeing able to go into the store and speak to someone face to face, get all the help I needed without being made to feel foolish, was so good. Often the computer language is confusing even though I do online banking, so sometimes I need help

I can only rate this experience as 5 star appreciating that I may have been extremely lucky to arrive at that time and got a person at the top of her game.

Always welcoming, efficient, helpful and never hurry us through.
Good to speak to a human in person. Long may you continue please

Always helpful in branch and make me feel a valued customer