Barclays Reviews 

I've been with this bank for 20 years and I don't intend to change it - and this is probably the best comment

The app is getting slower
Layout is poor
Much better before

Have written above

Blocking on line account for an invalid reason.

Always able to get through over the telephone quite easily, helped me to resolve my issue to why I could not set up a balance transfer via my app and were able to provide support when making a manual balance transfer payment for me. Never have any issues and am very happy with the customer service received.

Would not let me pay a company for work done and kept saying it was a scam. Accused me of lying and froze my account. Spent over 40 years banking wirh barclays and this is how you treat people. I worked in IT so I am pretty scam savvy but would you listern,no you wouldn't. I have no problem what so ever with checks but 2 hours 30 minutes and you still wasn't listening to me!!! Your loss now moving banks. Bye bye Barclays

Efficient, no long waiting for an answer. Friendly service. Dealt with quickly .

Very professional

All concerns were dealt with.

Fast response when noticing unusual or suspicious activity on my account

For many many years I would say the app was perfect BUT the latest update caused (important ) issues and had great difficulty in getting heard or contacted to resolve it

Very helpful

I am able to manage the accounts in (real) time.
It provide me the information needed.

I only use Barclays for a Barclaycard, generally the Barclaycard service is good. But, the old Barclaycard online service (closed down in October 2026) was far better formatted with much more functionality than the Barclays Online service.

Barclays are doing brilliant if i can find it easy it must be im very pleased with the way it is run they go out of there way to make it good for you thanks 😊

Knowledgable, helpful, all round good service

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very friendly and helpful stuff that explain the reason that my money had been stopped which left me feeling very well protected by them

polite, professional, easy to dela with and good to have a human connection

I paid a publisher in France for a copy of his book via an international bank payment and let him know he should received it the same business day, as indicated by Barclays's own online banking pages. 2 days later I received a text vaguely stating that there was "an issue" with the payment; all details provided were correct so I had no idea why they hadn't made the payment. It said I should wait a few days or call them, naturally I called immediately. I then faced a cryptic interrogation regarding my international payment and the reference I had given; "what does Achille mean?"; "who is Achille?" and "what does Achille have to do with the payment?" I received no explanation of the issue at any point but was made to sound as though I had done something criminal! I wondered if 'Achille 1er' (the title of the book) was some kind of security flag-word! Meanwhile the publisher had been left waiting for 3 days for the payment, which I'd assured him would have been with him 3 days earlier based on Barcalys's own indications to customers, and my integrity had been brought into question as a result. How online banking has made life easier!