Master of Malt Reviews 

41,556
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of products, including unique and hard-to-find spirits, often at competitive prices. People frequently highlight the excellent service, noting the easy and quick ordering process. Many appreciate the fast and reliable delivery, with items always arriving well-packaged and undamaged. However, some customers also noted occasional issues with delivery speed, where items paid for next-day delivery arrived later than expected. Additionally, a few other people also felt that international orders incurred unexpectedly high import or shipping fees, sometimes due to how individual items were listed on customs declarations.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting phenomenal and speedy... See more

Product

Consumers find product to be positive, highlighting a fantastic selection of products, including rare... See more

Order

Clients share positive opinions on order, with many reviewers consistently praising the easy and quick... See more

Service

People report positive experiences with service, often highlighting excellent communication, fast and... See more

Price

Reviewers highlight positive aspects of price, often finding competitive and reasonable prices for a wide... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wide range of spirits at competitive prices. If I'm not buying directly from the distillery I always come here. The drinks by the dram option is great for presents and trying new things without sp... See more

Rated 5 out of 5 stars

Great place to find those unusual spirits at a good price. Bottles are well packed to make sure they turn up in one piece & quickly dispatched. If you go for Master Of Malt prime service that gives fr... See more

Rated 5 out of 5 stars

Phenomenal shipping and delivery service. Great communication and fantastic selection of products. In these times of failed promises from companies, Master of Malt are a true beacon of how online reta... See more

Rated 5 out of 5 stars

Brilliant service from master of malts. I ordered and realised my friend would not be home and had to change delivery. One 3 minute phone call at 7pm on a Friday night and Rosie resolved my issue imme... See more


Company details

  1. Liquor Store
  2. Alcohol Store
  3. Alcoholic Beverage Wholesaler
  4. Beverage Distributor
  5. Wine Store

About Master of Malt

Written by the company

Want to buy whisky online? Well Master of Malt's whisky shop is the place for you!

We’ve got a huge selection of Scotch malt whisky, bourbon, Irish whiskey, Japanese whisky and whiskies from around the world. You’ll find everything, from big names like Jack Daniels, Johnnie Walker and Glenfiddich, to small artisan whisky distilleries.

If you love Lagavulin, or you’re gleeful for the Glens, you can browse thousands of bottles of whisky, and whiskey, on our online whisky shop. At our site we offer UK fast delivery (often next day) on almost every bottle, as well as international delivery in just a few days.

If you’ve a penchant for peat or a soft spot for sweet Speyside Scotch, you’ll find it here. We stock malts from every Scottish Whisky region, including Islay, Speyside, the Highlands, Islands, Lowlands and Campbeltown. In fact, we sell rare whisky and popular single malts from all over the UK, even England!

At our online shop we sell everything liquor related. We’ve got a huge selection of drinks including vodka, cognac, rum, gin and more. Perhaps you’re after a vintage whisky or whisky gift (if so, we’d recommend you browse our selection of whisky gifts, or check out our 30, 40 and 50 year old whisky).

We provide as much information as possible, for the ultimate whisky experience. We’ve got facts and figures for hundreds of distilleries and brands. We’ve got info on everything from rum to vodka and Scotch to bourbon, from Absolut and Smirnoff to Bacardi and Havana Club, from Talisker and Ballantines to Nikka and Woodford Reserve!

We also offer whisky samples to try before you buy. We have samples of spirits including rum samples, cognac samples, whiskey samples and more. We’re keen to offer the best price and we also run great competitions, so if you’re lucky you might get something for free! Make Master of Malt your first choice for buying drinks online.


Contact info

4.9

Excellent

TrustScore 5 out of 5

42K reviews

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4.9

All reviews

(41,556)

7,130 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing company

Amazing company. Next day delivery with a huge range of spirits. Customer service is second to none. Excellent prices and all those hard to find tipples in once place. Highly recommended.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Been using Master of Malt for years

Been using Master of Malt for years, customer service is faultless, online ordering is a dream and if ever there are minor issues with delivery etc these are swiftly rectified. Couldn't recommend highly enough.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely Fantastic Company

I have ordered from Master of Malt a handful of times as they have a specific Whiskey someone I know loves. On this occasion, I paid extra for a next day delivery directly to my friend, unfortunately I got let down by the courier. I was a bit stuck as: a) I was going to be away, b) I was unsure if my friend would be in to receive the gift and c) the courier's site was down so I could not rearrange anything. This is where Katie from Master of Malt went above and beyond - she kept an eye on the tracking for me, when the courier site was working she requested that if no one was in on Friday to have the order redelivered after the Bank Holiday and she could not have been more gracious about the whole situation. Luckily, someone was in to receive the order and the Whiskey was enjoyed over the Bank Holiday weekend :)
An exceptional company with lovely people, I highly recommend them :) A***

May 21, 2026
Unprompted review
Rated 1 out of 5 stars

great company to work with when trading…

great company to work with when trading well. if you start to struggle they have no sympathy, offer no leniancy, and frankly just stick the knife in.

May 22, 2026
Unprompted review
Master of Malt logo

Reply from Master of Malt

Hi Alex,

We're ever so sorry you feel this way! Trading conditions can be tough, and we always try our best to be a supportive partner.

For select Trade customers we do extend a line of credit for their purchases - with the offer of affordable repayment plans when overdue balances exceed the repayment period.

We've been in touch via email to work with you on this, and would love to hear back!

Please do get back to us when you can.

Connor - Customer Service

Rated 5 out of 5 stars

Master of malt have an excellent…

Master of malt have an excellent selection of single malt and blended whiskys, some of which can only be bought from them. They also have a good variety of other spirits. The website is easy to use and looks good and fast customer service. It's a positive experience every time. Excellent company.

July 9, 2025
Rated 1 out of 5 stars

DO NOT ORDER FROM NEW ZEALAND

DO NOT ORDER FROM NEW ZEALAND! I ordered a couple of Advent calendars last Christmas. All together 50 small vials of whiskey and rum. I was prepared for the alcohol tax and duty fees, but Master of Malt forgot to mention that they listed all vials separately on the shipping list, and the shipping company charged a fee for each line item to process the import. The price of the 2 items was about 720 NZD, and the shipping bill came to a hefty 650.51 NZD! After a few email exchanges, they didn't take full responsibility for this mistake and gave me a gracious £100 contribution. Their product is great, but their customer service is extremely poor. I advised them to warn customers of this specific problem, but they do not seem to care much. I am disappointed and sad with their service.

January 15, 2026
Unprompted review
Master of Malt logo

Reply from Master of Malt

Hi Krisztina - thank you so much for taking the time to leave a review of your experience.

I understand that receiving the bill for Customs clearance must have been quite the shock and I understand the points you have raised. Unfortunately, we do have to provide an export invoice for customs which details the contents of the parcel, and where the retail product contains multiple different items, these also need to be listed. Sadly, some Customs departments throughout the world apply an additional charge for multiple line items and we unfortunately aren’t able to predict when or where this might be applied.

In the past we have tried different ways of listing these contents, including grouping them as you have suggested. Unfortunately, this has proven tricky because it only works when the contents all have the same spirits classification (and therefore the same commodity code), ABV and country of origin.

I would encourage all of our customers to raise any potential issues at the time of occurrence, as we absolutely do care and will do everything possible to assist although we are somewhat tied to what is and isn’t accepted by Customs. That said, we are working with our couriers to find out if there is a way this can be done that is better for our customers.

I’m so sorry this experience was disappointing - please don’t hesitate to get in touch with our Customer Service team if you have any further questions.

Best wishes,
Jade

Rated 5 out of 5 stars

I’ve ordered a few times and the…

I’ve ordered a few times and the experience has always been been great. They have a good selection of alcohol. I didn’t notice that their glassware is really well priced, I’ve purchased a few times. When I ordered last time I made a mistake, emailed customer service and they came back to me very quickly and helped me out.

April 26, 2026
Unprompted review

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