Master of Malt Reviews 

41,556
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of products, including unique and hard-to-find spirits, often at competitive prices. People frequently highlight the excellent service, noting the easy and quick ordering process. Many appreciate the fast and reliable delivery, with items always arriving well-packaged and undamaged. However, some customers also noted occasional issues with delivery speed, where items paid for next-day delivery arrived later than expected. Additionally, a few other people also felt that international orders incurred unexpectedly high import or shipping fees, sometimes due to how individual items were listed on customs declarations.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting phenomenal and speedy... See more

Product

Consumers find product to be positive, highlighting a fantastic selection of products, including rare... See more

Order

Clients share positive opinions on order, with many reviewers consistently praising the easy and quick... See more

Service

People report positive experiences with service, often highlighting excellent communication, fast and... See more

Price

Reviewers highlight positive aspects of price, often finding competitive and reasonable prices for a wide... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wide range of spirits at competitive prices. If I'm not buying directly from the distillery I always come here. The drinks by the dram option is great for presents and trying new things without sp... See more

Rated 5 out of 5 stars

Great place to find those unusual spirits at a good price. Bottles are well packed to make sure they turn up in one piece & quickly dispatched. If you go for Master Of Malt prime service that gives fr... See more

Rated 5 out of 5 stars

Phenomenal shipping and delivery service. Great communication and fantastic selection of products. In these times of failed promises from companies, Master of Malt are a true beacon of how online reta... See more

Rated 5 out of 5 stars

Brilliant service from master of malts. I ordered and realised my friend would not be home and had to change delivery. One 3 minute phone call at 7pm on a Friday night and Rosie resolved my issue imme... See more


Company details

  1. Liquor Store
  2. Alcohol Store
  3. Alcoholic Beverage Wholesaler
  4. Beverage Distributor
  5. Wine Store

About Master of Malt

Written by the company

Want to buy whisky online? Well Master of Malt's whisky shop is the place for you!

We’ve got a huge selection of Scotch malt whisky, bourbon, Irish whiskey, Japanese whisky and whiskies from around the world. You’ll find everything, from big names like Jack Daniels, Johnnie Walker and Glenfiddich, to small artisan whisky distilleries.

If you love Lagavulin, or you’re gleeful for the Glens, you can browse thousands of bottles of whisky, and whiskey, on our online whisky shop. At our site we offer UK fast delivery (often next day) on almost every bottle, as well as international delivery in just a few days.

If you’ve a penchant for peat or a soft spot for sweet Speyside Scotch, you’ll find it here. We stock malts from every Scottish Whisky region, including Islay, Speyside, the Highlands, Islands, Lowlands and Campbeltown. In fact, we sell rare whisky and popular single malts from all over the UK, even England!

At our online shop we sell everything liquor related. We’ve got a huge selection of drinks including vodka, cognac, rum, gin and more. Perhaps you’re after a vintage whisky or whisky gift (if so, we’d recommend you browse our selection of whisky gifts, or check out our 30, 40 and 50 year old whisky).

We provide as much information as possible, for the ultimate whisky experience. We’ve got facts and figures for hundreds of distilleries and brands. We’ve got info on everything from rum to vodka and Scotch to bourbon, from Absolut and Smirnoff to Bacardi and Havana Club, from Talisker and Ballantines to Nikka and Woodford Reserve!

We also offer whisky samples to try before you buy. We have samples of spirits including rum samples, cognac samples, whiskey samples and more. We’re keen to offer the best price and we also run great competitions, so if you’re lucky you might get something for free! Make Master of Malt your first choice for buying drinks online.


Contact info

4.9

Excellent

TrustScore 5 out of 5

42K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(41,556)

7,130 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have been buying my malt whisky from…

I have been buying my malt whisky from MOM for a good few years now, and in that time I have never been let down with an order, the prices are very competitive, and the MOM Prime is second to none. unfortunately I left a purchase very late, as I did last night and amazingly the order was delivered to me in about 18 hours tops, incredible service or what.
I hope going forward the service is as good as it is now,
5 Stars all day long.
I would definitely recommend
Thank you MOM

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

Phenomenal shipping and delivery…

Phenomenal shipping and delivery service. Great communication and fantastic selection of products. In these times of failed promises from companies, Master of Malt are a true beacon of how online retail can be done! Take a bow.

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent company

I’ve been using Master of Malt for around 20 years and they have never failed to provide excellent service.
I live in Australia and ordered a gift again this week, they are still as good as ever.
Great customer service and communication with excellent products.
Thanks.

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Quick delivery

Quick delivery, I like how you can pick the delivery company. More companies should do this. Fantastic service, fantastic prices and the best products.

December 1, 2025
Rated 5 out of 5 stars

ABSOLUTELY FANTASTIC

First time purchasing from Masters of Malt and I will certainly not hesitate to return. Through no fault of their own there was a delay in the delivery of my item and when I called to query, they could not help me enough. The product I got was exceptional for the value and I highly recommend Masters of Malt to anyone. The day my item arrived, my husband put in a next order and was so impressed with what they stock / sell, he has recommended them to everyone.
My whole experience was fantastic from start to finish and I cannot recommend Masters of Malt enough,thank you so much for a fantastic experience and for a fabulous product, i will no longer be purchasing beverages from the high street :)

July 4, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding

Master of Malt always delivers an excellent selection of rare whiskys at very fair prices. The customer service is beyond reproach and the bottles are packed so well, it would take a major event to cause damage. They are also very responsive to inquiries and address any issues promptly. They truly care about the consumer.

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

Great company

I use this company often as they have such a wide variety of drinks available as well as some unique options!
I use the company regularly as I live far away from family.
My only issue is that on one occasion when paying for next day delivery, the item wasn’t delivered for several days. When I queried this with customer services, I was told that next day delivery was not available for that postcode, and I was offered no apology or refund for postage at all.
A great company I will continue to use but a suggestion would be to allow customers to know that some services aren’t available for certain delivery postcodes at the time of booking and disable the option of paying for a service that cannot be carried out.

December 21, 2025
Rated 1 out of 5 stars

Do not use outside the UK

107 euro bill
dhl says i have to pay 57 euro tax to receive my bottles.
I ask id i can return and get a refund they say yes minus import tax.
I ask Dhl if there are any costs on not accepting the package and to return it to sender. They say There is not.
I inform masters of malt the package is coming back at the earliest day possible but then they say o no sorrie you have passed the ultimate day of return possible.
SCAM/BULLSHIT misrepresentation and everything else if you ask me.
I do not recommend this site for outside of the UK

June 11, 2026
Unprompted review
Master of Malt logo

Reply from Master of Malt

Thank you for your feedback. We're sorry to hear that you were disappointed with your experience.

Import duties, taxes and customs charges for deliveries outside the UK are set by the destination country and are not included in our product or shipping prices. These charges are highlighted during the checkout process, as they are payable by the recipient before delivery can be completed.

We'd be happy to review the details of your order and the communication you've had with our team. If you haven't already, please contact us directly with your order number so we can look into this further.

Kind regards,
Jemima - Customer Service

Rated 2 out of 5 stars

master of malt is too expensive I wait to buy from TESCO

the price in TESCO with CLUB card is cheaper.

June 2, 2026
Unprompted review
Master of Malt logo

Reply from Master of Malt

Hi Amitav, thank you for taking the time to leave this review.
We offer a price match against all legitimate UK retailers and even match offer or membership prices such as Tesco's Clubcard!
Please do order with us and we would be more than happy to match the price offered by an alternative retailer assuming they are selling the exact same product and it's in stock!
We would just need you to send over an email to hello@masterofmalt.com including the product you are looking to order and a link to where you've found it cheaper, we can then check it out ourselves and get back to you once approved!
We hope to see you shopping with us again soon, Silas - customer service

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look