Eldar Halak was very cooperative, called me directly to check I receive everything I need and when I asked him specific about the distance between locations he assist me and was very clear. Also when... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m really satisfied with the entire rental process. Whenever I had a question, Milan was quick to help and always very friendly and helpful. Everything went smoothly, and I really appreciated the gre... See more
Company replied
Samir provided great communications, always very prompt and timely. Given the time zones involved it seems he may never sleep and is always working. Our situation was a little unusual and he patiently... See more
Company replied
Booked a room in Berlin remotely from Portugal ahead of relocating for work. Milan M. was responsive and clear throughout, helped with the documents and payment, and the booking was confirmed quickly.... See more
Company replied
Company details
Written by the company
With Wunderflats you choose your furnished apartment, say how many months you're staying and book it with the click of a button. This offers you the freedom to do an expat assignment, a freelance project or start a job in a new city.
Contact info
Rosenstraße 16,, 10178, Berlin, Germany
- +49 30 308 09 62 9
- service@wunderflats.com
- wunderflats.com
4.4
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service from Milan
Excellent service from Milan! He was incredibly helpful, fast to respond, and made the entire booking process smooth and stress-free. Highly recommended!
August 25, 2026
Unprompted review
Don’t use this platform
very bad experience, waste of time and money
September 1, 2026
Unprompted review
Reply from Wunderflats
Hi,
Thank you for your feedback. We are sorry to hear your experience did not meet your expectations.
We are unable to locate your account with the details available here. Please reach out to us directly with your registered email address so we can look into what happened.
Best regards,
Team Wunderflats
Milan is so responsible and supportive…
Milan is so responsible and supportive and I am so satisfied for Wunderflats service and prompt support from Milan.
September 1, 2026
Unprompted review
Reply from Wunderflats
Hi Elham,
Thank you for the 5-star review! We will make sure Milan knows how much his support meant to you.
Best regards,
Team Wunderflats
A bad experience but otherwise seems good
Requested to cancel a booking that was already at the rental agreement stage and it was pointed out that I´d have to pay the service fee again which I would have been fine with. What wasn´t pointed out is that they cancel all your other booking requests if you do that, I wanted to cancel the booking because there was another one which felt more fitting for my needs?! And I had explicitly mentioned that I wanted to just cancel that specific booking. So yeah the support responds fast to stuff but this definitely is making for a worse experience especially if I wanna book something for in a few days time. Also it´s incredibly annoying that booking requests get auto cancelled after like 2 days if the landlord doesn´t respond. The landlord has an average response time of 4 days, what should be expected in 2 days then?!
August 31, 2026
Unprompted review
Reply from Wunderflats
Hi Damo,
Thank you for your feedback and we are sorry to hear the experience was frustrating, especially when you were actively looking for the right place.
We are unable to locate your account with the details available here, so we cannot look into the specifics of your case. It is possible that by the time your booking was cancelled, the other request had already expired on its own.
On the auto-cancellation of booking requests: this is a deliberate part of how our platform works. It keeps activity on both sides moving and ensures listings reflect genuine availability. The timings have been calibrated based on years of data and platform experience.
We are sorry this added pressure at a difficult moment. If you would like us to look into your case, please reach out with your registered email address.
Best regards,
Team Wunderflats
Reply from Wunderflats
Hi Ananth,
Thank you for the kind words and the 5-star rating!
Best regards,
Team Wunderflats
It was very convenient to use…
It was very convenient to use Wunderflat during our relocation process - we have found a wonderful flat for 2 months with registration, so we had time to find our next permanent home. Many thanks to support of Benjamin, who was quickly responding to all my questions by email, he made this experience excellent!
August 29, 2026
Unprompted review
Reply from Wunderflats
Hi Olga,
Thank you for the lovely review! We are glad everything worked out so well during your relocation. We will make sure to pass your kind words on to Benjamin!
Best regards,
Team Wunderflats
Reply from Wunderflats
Hi Turhan,
Thank you for the 5-star review! We will pass your kind words on to Benjamin.
Best regards,
Team Wunderflats
Graeme was a tremendous help
Graeme Shooter was excellent at helping us resolve some last minute booking emergencies for our staff in Frankfurt. He was extremely helpful and kept in touch with us the whole time. Will always recommend Wunderflats to anyone. Great team - Laura, Lynskey Engineering Dublin
August 27, 2026
Unprompted review
Reply from Wunderflats
Hi Laura,
Thank you so much for this wonderful review! We will make sure Graeme knows how much his support meant to you and your team. We hope your staff settle in well in Frankfurt!
Best regards,
Team Wunderflats
Don't ever use this platform
Don't ever use this platform! The customer service is terrible, even when you adhere to their policies they don't do anything when you have a complain. I received an apartment in Berlin that was dirty when I arrived and they did nothing to help me out. Avoid using this service, go to other providers!
Even though they replied to me, my issue was never solved by them, so as you can see they really don’t take responsibility for anything, they just charge a fee for landlords to advertise and tenants to pay, but they really don’t provide any customer service. My argument of not recommending this platform is based on me using also Airbnb in the past in other cities, and they do have a great customer service where they help the tenant come to a just agreement with the landlord. It’s a shame we have to use this terrible service specifically for some us coming to Germany.
August 23, 2026
Unprompted review
Reply from Wunderflats
Hi Mel,
Thank you for your feedback and we are sorry to hear your apartment was not in the condition you expected on arrival.
We can confirm that the concerns you raised were passed on to your landlord. As a booking platform, our role is to connect tenants and landlords and to mediate when issues arise. The condition of the apartment and its resolution are the direct responsibility of the landlord. We cannot step in beyond facilitating that communication, but we do take reports like yours seriously and make sure they reach the right person.
We hope the situation was resolved and wish you well.
Best regards,
Team Wunderflats
Would highly recommend Wunderflats for…
Would highly recommend Wunderflats for hassle-free apartment search in Berlin. Exemplary service for giving transparency and swift response and making this experience Wunderbar!! :)
August 26, 2026
Unprompted review
Reply from Wunderflats
Hi Pragna,
Thank you for the kind words and the 5-star review! Wunderbar indeed! We wish you a great stay in Berlin!
Best regards,
Team Wunderflats
It was an absolute disaster
I booked a flat in Vienna back in February and did receive confirmation of my booking. In several communications with Wunderflats via email, I was assured that the flat was booked and that there were no issues.
Then, 2 weeks before my arrival, I reached out to the landlord to coordinate move-in details and was told that they did not rent the unit to me and that the unit was not available.
When I contacted Wunderflats, they were puzzled that this could happen and said they needed to look into this with the landlord. Since I urgently needed accommodation for my rapidly approaching trip, I reached out multiple times via email and phone to check the status. But the only information they could provide was that they were working on it. Desperate, I finally had to book another flat via a different service at the last minute and a much higher rate. After 10 days, Wunderflats finally came back to me with the message that the flat I had booked through them was indeed not available. No explanation was provided for how this occurred. They did promptly refund their booking fee, but there was no compensation for the additional 200 euros per month I had to pay due to the last minute booking caused by them.
I would caution everyone against using Wunderflats. If you do, don’t expect the information you receive from them to be accurate and confirm everything immediately with the landlord.
July 16, 2026
Unprompted review
Reply from Wunderflats
Hi Anthony,
Thank you for sharing your experience and we are truly sorry for the stress and disruption this caused you, especially so close to your move-in date.
When a booking is finally confirmed on our platform, it is binding on our side and we treat it as such. Unfortunately, we cannot always control a landlord's actions, and situations where a landlord fails to honour a confirmed booking are as unacceptable to us as they are to you. We understand this does not undo the inconvenience you faced.
We wish we could have reached you sooner with a resolution and we are sorry the wait added further pressure to an already difficult situation.
Best regards,
Team Wunderflats
Very responsive and helpful agent
August 25, 2026
Unprompted review
Reply from Wunderflats
Hi Filip,
Thank you for the 5-star review! We are glad to hear you had such a smooth experience with us.
Best regards,
Team Wunderflats
Duc Anh Nguyen Manh was the most…
Duc Anh Nguyen Manh was the most helpful person ever. He gave us instructions and guidance throughout the entire process of the stay as well as answered our questions and sorted things out for us before we even asked.
Superb!
Thanks once again.
August 23, 2026
Unprompted review
Reply from Wunderflats
Hi Rick,
Thank you so much for the 5-star review!
We are thrilled to hear that you had such a superb experience with us. I will definitely pass your awesome feedback along to Duc, he will be delighted to know his proactive support made such a great impression!
We wish you all the best!
Best regards,
Team Wunderflats
Excellent Service and a Smooth Rental Experience
I’m really satisfied with the entire rental process. Whenever I had a question, Milan was quick to help and always very friendly and helpful. Everything went smoothly, and I really appreciated the great service. Highly recommended!
August 20, 2026
Unprompted review
Reply from Wunderflats
Hi Leila,
Thank you so much for the 5-star review!
We are thrilled to hear that your rental experience went so smoothly. I will gladly pass your kind words along to Milan, he will be delighted to know his quick and friendly support made such a positive impression!
We wish you all the best and a great stay in your new home!
Best regards,
Team Wunderflats
Unreliable
I chose an apartment in Munich in the spring and made a down payment (1 month rent + administrative fees). Within a week, I regretted it. I never signed a contract with the landlord and contacted Wunderflats to cancel the reservation. Soon, there was a new tenant for the same period, and I was informed by Wunderflats that I would get the prepaid rent back. That was supposed to happen in the first month (August) of the original rental period. I had to follow up on it, and now Wunderflats is only refunding part of the rent. This goes against the agreement, and I can prove it with emails from the Wunderflats Account Manager. I have filed a complaint, but so far it’s been silent. Wunderflats is therefore unreliable and makes it really difficult to get money back.
August 23, 2026
Unprompted review
Reply from Wunderflats
Hi Gerrit,
Thank you for sharing your feedback, and we are truly sorry for the frustration and delay this situation has caused you.
We are currently reviewing your case internally and will be reaching out to you directly very soon. Unfortunately, we aren't always able to act as quickly as we would like, but getting this sorted out for you is a priority.
Because the prepaid rent had already been transferred to the landlord, issuing the full refund doesn't depend solely on us, as the landlord is responsible for returning those funds. This can sometimes cause delays while we coordinate the payout.
We are actively working on finalizing this for you and will email you directly as soon as possible.
Best regards,
Team Wunderflats
Thanks to their great service.
August 18, 2026
Unprompted review
Reply from Wunderflats
Hi Ali,
Thank you so much for the 5-star rating! We really appreciate the extra shoutout and are glad to hear you had such a great experience with us.
Best regards,
Team Wunderflats
Extremely poor customer service
The landlord requested to cancel my booking and confirmed this directly with Wunderflats. Despite this, the cancellation process was unnecessarily slow and required repeated follow-ups.
The booking has now been cancelled, but I am still waiting for my refund and customer service has stopped responding. Very disappointing service, especially when a significant amount of money is being held during an international relocation.
July 28, 2026
Unprompted review
Reply from Wunderflats
Hi R W,
We are truly sorry for the delay and frustration, especially during an international relocation when getting your money back quickly is critical. We work hard to support every single customer, but unfortunately, we aren't always able to react as quickly as we would like during busy periods.
We currently can't locate your booking in our system based on your profile details. Once a booking is cancelled, processing the refund is a top priority, and we want to look into what happened here right away.
Please email us directly with your booking details and / or registered email address. We will locate your file immediately, check the refund status, and get this sorted out for you.
Best regards,
Team Wunderflats
I booked an apartment via Wunderflats
I booked an apartment via Wunderflats, and the landlord turned out to be a fraud. I want to return my money because the keys were never handed over to me, but my letters get no response.
August 12, 2026
Unprompted review
Thank you Wunderflats. Good service, easy booking process, helpful staff
Thank you Wunderflats.
Thank you, Milan, for your prompt emails, feedback.
I found the desired accommodation, abroad.
The site usage and the booking process was smooth and easy
August 17, 2026
Unprompted review
Reply from Wunderflats
Dear customer,
Thank you so much for taking the time to share your feedback and leave a 5-star review!
We are thrilled to hear that your experience finding accommodation abroad was smooth and easy. I will gladly pass your special shoutout along to Milan, he will be delighted to know his prompt emails and support made such a positive difference for you!
We wish you a wonderful stay in your new home!
Best regards,
Team Wunderflats
Duc Anh Nguyen Manh proactively emailed…
Duc Anh Nguyen Manh proactively emailed me and helped get the right apartment I wanted, and help navigate the process. Great service!
August 14, 2026
Unprompted review
Reply from Wunderflats
Hi Aashish,
Thank you so much for the 5-star review!
We are thrilled to hear about your great experience and how proactive Duc was in helping you find the right apartment. I will gladly pass your kind words along to him, he will be delighted to know that his support made such a positive impact on your journey!
We wish you all the best in your new home.
Best regards,
Team Wunderflats
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