Blueground Reviews 

Good apartment but subpar service. Compared to competitors, the prices of service are expensive and underwhelming. Bad wifi connection too.

Sharing my experience as landlord here.
Swiss organization is not reliable.
Stopped payments for last month of contract. They want to leave their old furniture behind and say this is „compensation“ for the missing payment. I have to remove their rotten furniture…
They say I can keep the caution but it is unclear if it will cover all missing payments and costs on my side.
They write emails with no names, ignore calls and emails. Customer service says that they receive often complaints like that.
Can just warn everybody to work with them.
Don‘t trust Blueground

The communication was very good and the apartment was consistent with advertising. Honestly, some of the reviews I’d read had me worried. So was very glad to see no reason for concern when entered. Looking forward to stay.

The Appartment is cozy and at a great location. Now that I have spent 3days at the Appartment minor issues that I have noticed are: a)there are too many things that leave too little space available eg huge washing, too many chairs, huge kitchen pots etc as if a family would ever live in this Appartment. B) there are some things missing: as previously mentioned there a huge issue with mosquitoes so there should be available a kit against biting, there should also be available a stand for hanging coats, bags etc so that someone should not put them on chairs. The staff is professional and gentle. At my first days though I had an issue with my shelters and I was expecting after calling 3 times that someone would call me back but instead an email was send with directions on how to provide info related to the problem. I understand that perhaps this is a protocol set by the company but I would find it much more customer friendly if at least someone had called to let me know that I should expect an email. Apart from above mentioned comments up to now I have found my experience with blueground relatively close to my expectations.

It was wonderful except for linens. Bath towels thin and skimpy and wirn out. Need ti definitely replace. Microfiber too sheet hot. Does not breath. Platic mattress cover uncomfortable and hot. Please use reqular mattress pad over it.
Location great. Staff wonderful. Service prompt.

Blueground has not paid rent to many of its Parisian landlords for the past two months. Many are taking legal action to evict Blueground from flats they do not pay for and try to sublet to clients. I have requested the immediate return of my flat (PAR-869) and will continue posting until the matter is resolved.

The location and comfort of the house are very nice, Blueground is professional, but the neighbors and their animals in the building are very noisy and messy.

Check-in went smoothly. I found what I was expecting when I got into the apartment. Local Blueground staff have been quite helpful in answering questions and in making it possible for me to store a bicycle in the building too.

WARNING - DO NOT TRUST BLUEGROUND WITH YOUR PROPERTY.

Blueground has stopped paying our rent since July 2026, terminated our contract, yet continues to occupy and sublet our Paris apartment (PAR-670) until December, without paying us.

They are also reportedly withholding tenant deposits and ignoring communications.

They have taken control of our property while refusing to pay. Think twice before handing your apartment to Blueground.

Happy to work with Blueground
As a holiday homes company this very important to have such partners.

Really pleased with Blueground. The team communicate well and are quick to respond whenever we need anything. Listing our properties with them has been straightforward, and we've seen strong occupancy since coming on board. The platform itself is easy to use too, well designed and reliable. Happy to recommend them to other owners.

We’ve had a great experience working with the Blueground team. As a partner through Urban Furnished, we truly appreciate their professionalism, responsiveness, and the support they provide whenever an issue comes up.
It’s a pleasure doing business together and building a strong working relationship over time. Their team is helpful, communicative, and always willing to work toward a solution.
We value our partnership with Blueground and look forward to continuing to grow and do more business together in the future.
— Urban Furnished Team

Professional company
Easy to navigate website
Responsible customer support

Blueground is amazing! The personal touch they bring is unrivaled in the hospitality marketplace. Their booking process is simple, straightforward, and seamless. Their commitment to quality is apparent in everything they do. Experienced nothing but good things working with Blueground. Highly recommend.

The entire process was fast, easy, and awesome! Kylie was incredibly helpful, especially when arranging a visit to the location. Her help made my relocation experience so much easier and far less stressful. I really appreciated how smooth and simple she made everything!

The contracting and moving in process was very easy and quick. I have received good service from the staff. This could have been a 5-star rating but I gave feedback that the flat wasn't properly cleaned when I moved in and that has been ignored.

Blueground delivers on what it promises. Their check-in communication is excellent, and their responsiveness is efficient. We really appreciate the professional staff and the properties we've stayed in.

Fridge stopped working one day after I moved in, however, it gets fixed just a few hours after I sent a request, when I got back from work, the beer was cold!

Blueground has always been very helpful and the people try to make our stay as comfortable as possible.

Responsive, helpful staff. Enough said.