Wizzair Reviews 

Never ever book any flight from this operator. They mostly cancel or reschedule their flight and then you end up paying higher price later with another flight operator. I've experienced this thrice just this year, and those 3 are the only time I booked or tried booking. Never going to book any Wizz air flight again, even if I've to pay extra with another operator

Absolutely never more! I checked both flights I wanted to take beforehand, but when wanted to book them, they tripled the price for the second one. I had to buy the same flight for the original low price on Kiwi. Ridiculous. Avoid Wizzair!

Disgusting experience. I contacted the call center and it was one of the worst customer service interactions I’ve ever had.
The representative was rude, created a hostile environment, and was completely out of line in the way they spoke to me as a customer. This behavior is unacceptable and unprofessional.
Because of this experience, I will never fly with this airline again.

Wizzair canceled my flight 2 weeks prior to travel because of hostilities and unsafe conditions. Fine. I requested a refund. Why must I wait 30 days ? This is unacceptable. Yey've had my money now for 2 months. I should be reimbursed immediately or at a maxmium 5 - 10 days, not an entire month.

Wizz Air’s “All You Can Fly” pass is very misleading. After purchasing it, I discovered that I’m unable to book many flights — even ones that appear half empty. There is no transparency about how many seats are allocated to pass holders or why certain flights are unavailable.

These major restrictions are not clearly explained when you buy the pass. “All You Can Fly” sounds flexible and accessible, but in reality availability seems extremely limited. I feel misled about what I actually paid for.

I would strongly advise others to fully understand the hidden limitations before purchasing.

This was, without exaggeration, the worst flying experience of my life.
The tickets were purchased months in advance during a low-fare period. Shortly after, we booked and fully paid our hotel, as the destination was Armenia for medical reasons, with fixed surgery dates that could not change.
A few days before departure, we were informed that our return flight was cancelled. Panic is the only word to describe how we felt. Everything was scheduled, medically and financially. Trying to get help from Wizz Air was an exhausting maze: automated replies, confusing websites, hidden options, and zero clear guidance. I did not want a refund — I wanted to fly on the planned dates from the same airport. This proved almost impossible.
Eventually, forced by the system’s failure, we accepted a refund and had to change our return airport to Larnaca, creating enormous additional stress and cost.
The journey itself was full of delays, last-minute announcements, and constant uncertainty. Boarding was chaotic: passengers were taken outside far too early, left waiting in heavy rain and cold for about 20 minutes, only to realize the aircraft had just arrived. I still do not understand why this was allowed to happen.
Upon arrival, our luggage was soaking wet.
On the return flight, the app failed again, forcing us to print tickets at the airport — another unnecessary worry. More delays followed. And finally, at Larnaca airport, one suitcase arrived torn and the other literally destroyed.
Unacceptable. This experience showed a complete lack of planning, accountability, and respect for passengers. I am writing this so others can make informed choices. I sincerely regret choosing Wizz Air.

My experience with this company is terrible: canceled flights, lost luggage, no assistance, ridiculous refunds. It's unacceptable that they can operate in Europe. I will definitely contact ENAC or the Transport Regulatory Authority (ART).

I booked and paid for a car through Wizz Air.

They book the car through a broker and wash their hands. They provide no service. The broker booked a car for a time the car rental company was closed. Never book a car through Wizz Air.

Honestly, this was the worst customer service experience I’ve ever had. The level of support is extremely poor, especially when the call is handled by someone from the Poland team — the attitude is shockingly unprofessional and comes across as downright discriminatory.

You try to explain your issue and there’s zero respect, zero effort to help, and a tone that makes you feel like they’re doing you a favor by even answering.

A company that treats customers like this is very hard to trust. I truly hope they review their staff and improve their service, because this is unacceptable for an airline of this size.

I suppose you get what you pay for, app not working can’t login, I have followed all the advice but still just hanging. I tried to find a way to get some support but was unsuccessful, looks like I have to go back to tearing down trees and print a hard copy, really frustrating

Terrible airline. After being promised a refund for a flight ticket, receiving five emails assuring me that the payment would be made, and waiting for two months, I was forced to request a chargeback through my bank. I also reported the case to ENAC (the Italian Civil Aviation Authority).

probably the worst company. my flight was cancelled today

The worst complain service I've ever had.
I booked a flight from sevilla to milan for a professor to take a lecture in our university. The day after I've recieved a mail that infrom me that the flight was postoponed 24 hours. I could not apply for remboursement because I was not the owner of the flight even if I've paid it. I'm forced to ask my host to ask for reimbursement. Shame on you. You change the flight not me

Thieves!!!!!! They send you an email to do check in at the airport and then you go there " you have to pay 48 euros extra because you didn't do check in online"

These are thieves. I fly once, I pay twice. No assistance in Italian, officer answer from Ukraine!! There is a law so bad that UE promote for its passengers???
NEVER BOOK this COMPANY ! STAY AWARE

The worst of the worst.
I booked a flight, 2days after the advise that that flight is rescheduled in a different time of departure.
I don't accept the rescheduled flight and choose to be refound.
Fill the page of the refound but i don't receive no email, in my perfile no indications, nothing.
I try to contact the assistant by chat, the answer is that they are very sorry but the refount hasn't been carried out, with no other explications.
That's all.
No indications, no explanations.
now i don't know what to do.
there's no email, nothing.

Wizz air deserve 1 star .. the moust cheapest company .. They forced us to keep my luggage on my legs . Avoid this Joke ..

They don't allow you to check in online and ask you to check in at the airport. Then, at the airport, they force you to pay a hidden fee of 50 euros "because you have to check online". When you provide proof of Wizzair website asking you to check in at the airport instead online they choose to ignore the evidence and refuse to address the subject, therefore confirming it was their intention all along to steal your money.

This company must be stopped immediately! Worst company ever, hours of delay, no compensation, no communication.
We paid £800 for 2 tickets and now waiting 6 hours in the airport without any announcement. This is unacceptable. Wizz air must stop the flights ASAP. Legal action should be taken, this cannot keep happening.

WizzAir blatantly violates EU regulations by refusing to pay compensation, claiming they have no records of overbooking – even though it's their legal duty to maintain them. Their ground staff lie at check-in, saying no documents are needed, and never provide the required denial of boarding form. Later, they refuse to process claims without it. Customer service is a joke – they ignore emails, never respond, and phone support is rude and completely useless. Absolutely disgraceful treatment. I wouldn't recommend dealing with their so-called "customer service" to anyone.