Whirlpool (NL) Reviews 

We bought the Whirlpool washing machine and drying machine in Aug 2022. On both machines there’s a sticker with giant letters ‘10 Years Guarantee’ but it’s apparently just a wisecrack- they don’t really mean it.
The washing machine is now leaking (after less than 4 years) and I called them. I was told basically I don’t have any guarantee because I didn’t register the machine within 60 days after purchase. Now the repair visit is 219e for personnel guaranteed for 3 months and afterwards I’m on myself again. The machine cost a bit more than 500e. And the for-once repair will cost 220e.

Summary: Whirlpool really knows how to make business. The ‘60D register’ is clearly a setup cos they know nobody would know, thus do it, and they not only get away with the 10Y guarantee, but also are able to charge you more indefinitely. The ‘10Y guarantee’ in big letters basically tells you that there’s no such thing as free lunch.

Alles was professioneel

Very bad customer service.
The technicians are not train properly to solve a simple issue with the washing machine.

It was good and fast repair

WANING! DO NOT WASTE YOUR MONEY. Trust me—this was one of the worst customer service experiences I've ever had. They canceled the appointment twice. When the technician finally showed up, he spent only five minutes before saying it wasn’t possible to fix and that he didn’t have the necessary accessories. He didn’t even bother to check properly or open anything. They still forced me to pay, even though nothing was fixed. An absolute disgrace of a service. Please use another one. They are scammer.

Great and super fast service! Problem with the dishwasher was solved within 10 min, and mechanic arrived on time as scheduled.

Service guy was professional, friendly and fixed it with no issue

The repair was managed very professionally

I booked the service online on Saturday, by mid-day Monday the dryer was fixed, quickly and efficiently. The technician showed up on time, and called 30 minutes ahead to let me know he was on his way. This is world-class service. Whirlpool is now at the top of my list for next appliance purchases.

My washing machine stopped working. I contacted indesit and they had someone out the following day. He needed to order a part and within a week the machine was fixed and working like new. From start to finish this company was very professional, respectful, efficient and the communication was excellent. Woukd highly recommend.

Quickness, cooperation , accuracy and efficiency

Whirpool is a good value deal.
The money you pay for what you get is good, but specially the maintenance is great.

Very good. Very good Very good

very good company,very efficient, the engineer was really good, neat and tidy, I had no complaints whatsoever, he done a really good job. would recommend this firm to anyone, 10/10.

Communicatie en reparatie was adequaat en vriendelijk,monteur was vakbekwaam met goede uitleg.

As i was not expecting the machine to be fixed, I was suprised at the high level of service and the out of waranty cost which i thought was cery cheap.
Its a horrible job getting into someones dishwasher and i heard no complaints,

Called to get a quote for a very recurrent technical problem these machines seems to have.
BEFORE getting the quote or even getting the possibility to provide more information on the machine and the problem, I had to lose 10 minutes to provide all my personal data (name, surname, exact address, phone and e-mail).
You cannot get a simple quote without giving away all your data.
Very rude person on the phone who had fun of my accent.

Service was great, fast and friendly. The service technician was very knowledgable and was very proud of the Whirlpool brand he was representing. I asked many questions about Whirlpool brand since I have bought a new house and need to install a new kitchen. I am very satisfied with his answers to my questions, in all truth, I trust the technician more than the sales guy. So I would strongly consider the Whirlpool brand going forward.

They have good technical service but a little pricey though...

I bought whirlpool a fridge in 2021 via Krefel in Wevelgem. A no frost fridge. It worked for a while but for months now only the deep freezer works and upstairs does not work. Whirpool came three time to check what the problem was. The fixed three things. The lights, compressor and something that was responsible for cold. Yet it still does not work. Now am battling with them for a nice fridge that has to be changed. I have been calling the whole day. The are taking me up and down and it seems no one knows what the hell to do with this situation yet i paid 75euros per year for this kind of service. This is hell. I will never buy any WHIRPOOL PRODUCTS. I had a Miele for so many years and never had problems. This is total madness. Beyond madness. When i call they pretend that they do not hear. They pretend that the line is not working. What kind of company is this WHIRLPOOL. Never never will i ever buy anything from this fake fake company.