Western Union Reviews 

179,336
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 18,764 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast and reliable money transfers, noting that funds safely arrive to family and friends around the world in just a few minutes. Consumers also deeply appreciate the simple and convenient application navigation that makes international sending extremely straightforward and completely stress-free. Some reviewers were not happy with unexpected online transaction fees or having their frequent international transfers placed on hold for security reasons. A few other people also felt that dealing with suddenly blocked recipient accounts or repeated transaction rejections made the overall process rather frustrating at times.

What people talk about most

Service

Reviewers mention positive feedback about service, noting it provides a reliable and fast way to transfer... See more

Payment

Customers had ambiguous experiences with payment, noting that transactions can be quick, secure, and... See more

User experience

Users describe positive interactions with user experience, highlighting the dependable and fast transactions... See more

Application

Customers consistently note ambiguous experiences with application, expressing great satisfaction with the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The service offered by WU to the public provides convenience at your fingertips, and negates the a lot of the hassle that use to held hostage the process of getting funds to your loved ones and to do... See more

Rated 4 out of 5 stars

I always send money thru Western Union & it’s always been reliable except for one time when apparently my bank rejected my money. It was refunded but it made me anxious everytime i send money now.

Rated 5 out of 5 stars

Through every step of sending money through the app, it’s very detailed, explanatory and easy to follow directions made it easy for me to read and understand how and where to send money. I also loved... See more

Rated 5 out of 5 stars

Your quick service (meaning the transfer get s there in minutes). I have NEVER had a bad experience with Western Union. Please continue to keep up the good works.


Company details

  1. Bank
  2. also in
  3. Financial Consultant
  4. Money Transfer Service

About Western Union

Written by the company

banner image one

For over 170 years, Western Union has advanced technology to connect people with the places and loved ones that matter most to them. Now, as a global leader in cross-border, cross-currency money movement, and with 600,000+ agent locations1 in over 200 countries and territories, Western Union makes it easy and convenient for you to send money to friends and family around the world.

Whether you need to transfer money to a friend down the street or to a family member across the globe, Western Union gets your funds where they need to be, quickly and reliably. You can visit a nearby agent location and send money while on the go or make a transfer from the comfort of home at WesternUnion.com or on the Western Union® app.

Send money now

With our app, it just takes a few taps to send money to your loved ones. Send money internationally to over 4 billion bank accounts, an agent location for fast cash pickup, or to thousands of mobile wallets2. Easily send money any time to countries like India, Mexico, the Philippines, Jamaica, China and more. Certain receiving methods are only available in select countries, so make sure to check ahead of time at WesternUnion.com before sending money abroad.

Western Union® services also include convenient ways for you to pay your bills, send money to a loved one on a military base or at a correctional facility, reload a prepaid card, or purchase money orders. Visit WesternUnion.com to learn more about the wide variety of services offered.

No matter how you decide to send money with Western Union, we’re committed to providing you with a quick, easy, and most importantly, reliable way to transfer funds to the people who matter most. If you ever have issues with a money transfer, please reach out to our customer service team anytime at 1800 325 6000 (U.S) or by visiting our contact page

Contact Us


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Check exchange rates & fees
Sign up & start sending now
Find an agent location nearby
Make bill payments
Send money to an Inmate



1Agent location count valid as of December 31st, 2021

2Funds will be paid to receiver’s mWallet account provider for credit to account tied to receiver’s mobile number. Additional third-party charges may apply, including SMS and account over-limit and cash-out fees. Funds availability subject to terms and conditions of service. See Mobile Form for Restrictions.

3Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates. Fees, foreign exchange rates and taxes may vary by brand, channel, and location based on a number of factors. Fees and rates subject to change without notice.

4Terms and Conditions apply. Restrictions apply, see amazon.com/gc-legal.



Contact info

4.3

Excellent

TrustScore 4.5 out of 5

179K reviews

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4.3

All reviews

(179,336)

38,906 reviews in the last 12 months

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Rated 1 out of 5 stars

Awful tried to speak with a live agent…

Awful tried to speak with a live agent call 5 different numbers !! Once a got a live agent in chat was told I had to call a certain number but can’t get a live person on the phone to resolve my issue !! Terrible !! Do better !!!

November 5, 2026
Unprompted review
Rated 5 out of 5 stars

Easy money

I like the idea that I can keep a list of the recipients I send money to.
The ease of selecting how and where to send money.

November 4, 2026
Rated 1 out of 5 stars

Very bad

Very bad, no solution to my problem.

Angela was great, the remaining were very bad.

October 18, 2026
Rated 5 out of 5 stars

Easy app

Easy app, fast service, redeeming points is wonderful. Lower fee. I love it.

October 31, 2026

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