Michel L. handled my case, and I am very impressed with his responsiveness. He approved the workshop quotation within minutes, which truly saved my day. I am so thankful to Michel. The whole process... See more
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We went to Riddermark Recharge with too many questions in our minds regarding our first EV we were planning to buy, trading our existing car, loan, warranty etc. Hassan helped us a lot by explaining a... See more
When it comes to buying a car from them the experience is next to perfect. Really smooth and fast. But if you have complains they take forever to answer and even refuse your warranty claim on bs rea... See more
The experience was great. The car arrived with small issues but speaking with the dealer on the phone he promised that they will take care and will cost me nothing extra that we agreed on. Hope the ca... See more
Company details
Written by the company
Vi är en av landets största aktörer inom bilhandeln. Hos oss får privatpersoner & företag möjlighet att på bästa sätt sälja eller köpa sin begagnade bil. Vi vill alltid göra lite mer för dig som kund, och vi strävar alltid efter att förändra och förbät...
Contact info
Gustavslundsvägen 18, 167 51, Bromma, Sweden
- kundservice@riddermarkbil.se
- riddermarkbil.se
4.5
Excellent
18K reviews
Asks customers to review
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Great personal great prices great cars…
Great personal great prices great cars fast delivery
September 3, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
One of the worst after sale company
One of the worst after sale company. If you need a car they will call you 10 times. But when you want help even after paying extra for riddermark insurance even then they reject. If you are lucky if you get a good car from them. Else they will make sure you cry.
August 24, 2026
Unprompted review
Reply from Riddermark Bil
Hi Anumolu,
Thank you for sharing your feedback. We’re sorry to hear that the support you received after your purchase has left you this dissatisfied.
Our additional guarantee has specific terms regarding which faults and components are covered, and each claim is assessed individually based on the fault and the available documentation. Purchasing additional coverage therefore does not mean that every repair will automatically be approved. However, regardless of the outcome of a claim, you should receive clear communication and an understandable explanation of the decision.
If you feel that your case has not been handled correctly, please contact us at kundservice@riddermarkbil.se with your registration number and Trustpilot in the subject line. We can then identify the case and review the handling and decision.
Kind regards,
Customer Service
Riddermark Bil
Excellent customer service
Excellent customer service
I was satisfied with the customer service especially Joveen
August 24, 2026
Unprompted review
Reply from Riddermark Bil
Hi Sana,
We’re sorry to hear that your experience with our after-sales service has left you this disappointed. As your review doesn’t include any details about what happened, it’s difficult for us to identify the case and understand where things went wrong.
We would appreciate the opportunity to look into this properly. Please contact us at kundservice@riddermarkbil.se with your case or vehicle details so we can review what has happened and assist you further.
Kind regards,
Customer Service
Riddermark Bil
Their customer service is super bad.
They sold me a car that is consuming oil, and long story short the refused to fix it or cancel the purchasing.
After long history of communicating with their customer service I got completly ghosted and rejected even if everything is documented.
October 31, 2025
Unprompted review
Reply from Riddermark Bil
Hi Tawfiekallah,
Thank you for sharing your experience. We are sorry to hear that you have been left dissatisfied, particularly regarding the communication and follow-up of your case.
Issues such as excessive oil consumption require a technical assessment to establish the cause of the problem and determine what responsibility applies in the individual case. A request to repair a vehicle or cancel a purchase therefore needs to be assessed based on the technical findings and the documentation available.
Regardless of the outcome of that assessment, you should receive clear communication about the decision and what it is based on. If you believe that relevant documentation has not been taken into account, or that your case has not been properly followed up, we encourage you to contact our customer service and refer to your existing case so that the handling can be reviewed.
Kind regards,
Customer Service
Riddermark Bil
Don’t trust them
You can’t trust their ads. The agents will ignore your call and text right after you sign the deal. I recommend them to my friend. They advertise the car has parking sensors but the front parking sensors were missing. When she called them, the dealer blamed her for not checking the car before buying it and until now they haven’t fixed it. Simply don’t trust them and check the car before buying it.
August 11, 2026
The experience was great
The experience was great. The car arrived with small issues but speaking with the dealer on the phone he promised that they will take care and will cost me nothing extra that we agreed on. Hope the car will keep me company for years to come 🤘😈🤘
August 7, 2026
Unprompted review
Snabb responded
Snabb responded, from buying the car to getting it delivered to getting the problem fixed all went smoothly
August 4, 2026
Unprompted review
Engine issue that was only spotted when…
Engine issue that was only spotted when car is starting cold. And occasionally occurring symptoms so impossible for new buyer to spot on test drives. They send to repairshops they have agreement with who doesn’t help anything.
There is even a documentary which states that they systematically fool clients: It is at Aftonbladet and article is called:
Riddermark-chefen: ”Vi ljuger inte för våra kunder”
August 2, 2025
Unprompted review
Reply from Riddermark Bil
Hello,
Thank you for sharing your experience. Intermittent faults can be particularly difficult to diagnose, especially when symptoms only appear under specific conditions such as a cold start. That said, we understand the frustration when a problem remains unresolved despite the vehicle having been inspected.
We take concerns regarding both the vehicle and the handling of repairs seriously. If the issue is still ongoing, we would like the opportunity to review what has been investigated so far and determine the appropriate next step. Please contact our customer service team and refer to your vehicle and previous case so we can follow up properly.
We also want to be clear that we do not recognize the description that misleading customers would be part of how we operate. We take criticism seriously and continuously work to improve our processes based on customer feedback.
Kind regards,
Customer Service
Riddermark Bil AB
Don't recommend
When it comes to buying a car from them the experience is next to perfect. Really smooth and fast.
But if you have complains they take forever to answer and even refuse your warranty claim on bs reasons that make no sense. Even just asking them to send you the warranty policy documentation they will straight up ignore you even if you paid for it.
July 22, 2026
Unprompted review
Michel L
Michel L. handled my case, and I am very impressed with his responsiveness. He approved the workshop quotation within minutes, which truly saved my day.
I am so thankful to Michel. The whole process was smooth and efficient, and Michel was courteous and helpful from start to finish.
July 28, 2026
Unprompted review
bought a car 350k kr - it broken down the next day
bought a car 350k kr - it stopped the next day had to pull over with a "stop driving and pull over warning"
1. sales guy said nothing to do with with him and sent my a link to a warranty page"
2. 4 days later - still no contact from their support page.
I paid for the premium warranty
STAY AWAY - GO TO A SMALL COMPANY THAT WILL BE HAPPY FOR YOUR MONEY.
June 22, 2026
Unprompted review
Reply from Riddermark Bil
Hi Bradley,
Thank you for taking the time to share your experience.
We are sorry to hear that you experienced issues with the vehicle so shortly after purchase. We fully understand that this must have been both stressful and frustrating, especially when you had also purchased an extended warranty.
We also regret that you feel you did not receive the support and communication you expected. That is not the experience we want our customers to have.
So that we can look into your case properly, please contact our customer support at kundsupport@riddermarkbil.se and write “Trustpilot” in the subject line. Please also include the vehicle registration number and any workshop documentation you may have, so we can review the matter further.
Kind regards,
Customer Support
Riddermark Bil
The worst car dealer ever from a very disappointed client
The worst car dealer ever! The process of buying went so fast and they made it so easy so they lure you with their "good service ". But 3 months into driving the car it would not start. Thank God for the insurance we signed we could have road assistance. We contacted the contact person who sold us the car and he would not answer at all. After contacting the customer service they directed us to a car mechanic of their choice to have it checked and indeed the problem was not caused by our usage and they agreed that they will fix it. It has been a month and we are calling weekly ( a few times a week) and they come with all kinds of excuses not to do it. The car did not even pass the yearly control and we need to fix othe things as Riddermark does not agree that it was not us causing them. Mind you it has only been three months. I would never ever recommend this car dealership to anyone I know. They sell you a car for a high price with many hidden issues. Please do not buy from these people
June 16, 2026
Unprompted review
Reply from Riddermark Bil
Hello,
Thank you for taking the time to share your experience.
We are sorry to hear that you are disappointed with both the vehicle and the handling of your case. Our goal is always to assist our customers when issues arise and to handle warranty and claim matters in accordance with the applicable procedures and conditions.
From your description, it appears that the vehicle was inspected by a workshop and that the reported issue was determined to be covered, which is why the claim was approved. We understand that the subsequent handling time has been frustrating and that waiting for the repair, while having to repeatedly follow up for updates, has negatively affected your experience.
We also regret that you felt you did not receive adequate feedback from the salesperson. Once a case enters the warranty or claims process, communication is typically handled through our customer support department to ensure the matter is managed correctly and consistently.
We take your feedback regarding both communication and processing times seriously. This is not the experience we want our customers to have after purchasing a vehicle from us.
Kind regards,
Customer Support
Riddermark Bil AB
Great experience
I bought a car last week from Riddermark and the experience was nothing but worth mentioning! The process was very simple and was handled professionally by Francesca :) she not only helped me get my car on time but also went an extra mile to help deliver the car safely to me. if you are looking for cars, this is the right place!
June 12, 2026
Unprompted review
Great service from beginning to end.
Great service from beginning to end.
I had a look at other options but the service I received from Riddermark was 10 times better.
June 5, 2026
Unprompted review
I want to praise the warranty service…
I want to praise the warranty service at Riddemark BIL, I am positively surprised, the car encountered problems 2 weeks after purchase and I took it to a mechanic because I had a Riddemark warranty, everything was very quick, efficient and professional with the help of Bakkay
May 15, 2026
Unprompted review
Fast and Hasselfree Service for selling…
Fast and Hasselfree Service for selling the car!!
May 16, 2026
top uplevelse
May 9, 2026
Very transparent in communication
Very transparent in communication. Vehicle pick up and the transaction was handled very smoothly and professionally
May 7, 2026
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