We went to Riddermark Recharge with too many questions in our minds regarding our first EV we were planning to buy, trading our existing car, loan, warranty etc. Hassan helped us a lot by explaining a... See more
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bought a car 350k kr - it stopped the next day had to pull over with a "stop driving and pull over warning" 1. sales guy said nothing to do with with him and sent my a link to a warranty page... See more
Company replied
Very friendly and helpful staff. Great advice, high-quality cars, and all the added benefits made the whole experience feel truly premium. The sales team was highly professional and guided us smoothl... See more
We highly recommend Riddermark Bil for buying a car and also for selling the car. During both events everything went smoothly, hassle free and stress free. Definitely great service and everyone is ver... See more
Company replied
Company details
Written by the company
Vi är en av landets största aktörer inom bilhandeln. Hos oss får privatpersoner & företag möjlighet att på bästa sätt sälja eller köpa sin begagnade bil. Vi vill alltid göra lite mer för dig som kund, och vi strävar alltid efter att förändra och förbät...
Contact info
Gustavslundsvägen 18, 167 51, Bromma, Sweden
- kundservice@riddermarkbil.se
- riddermarkbil.se
4.5
Excellent
18K reviews
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bought a car 350k kr - it broken down the next day
bought a car 350k kr - it stopped the next day had to pull over with a "stop driving and pull over warning"
1. sales guy said nothing to do with with him and sent my a link to a warranty page"
2. 4 days later - still no contact from their support page.
I paid for the premium warranty
STAY AWAY - GO TO A SMALL COMPANY THAT WILL BE HAPPY FOR YOUR MONEY.
June 22, 2026
Unprompted review
Reply from Riddermark Bil
Hi Bradley,
Thank you for taking the time to share your experience.
We are sorry to hear that you experienced issues with the vehicle so shortly after purchase. We fully understand that this must have been both stressful and frustrating, especially when you had also purchased an extended warranty.
We also regret that you feel you did not receive the support and communication you expected. That is not the experience we want our customers to have.
So that we can look into your case properly, please contact our customer support at kundsupport@riddermarkbil.se and write “Trustpilot” in the subject line. Please also include the vehicle registration number and any workshop documentation you may have, so we can review the matter further.
Kind regards,
Customer Support
Riddermark Bil
The worst car dealer ever from a very disappointed client
The worst car dealer ever! The process of buying went so fast and they made it so easy so they lure you with their "good service ". But 3 months into driving the car it would not start. Thank God for the insurance we signed we could have road assistance. We contacted the contact person who sold us the car and he would not answer at all. After contacting the customer service they directed us to a car mechanic of their choice to have it checked and indeed the problem was not caused by our usage and they agreed that they will fix it. It has been a month and we are calling weekly ( a few times a week) and they come with all kinds of excuses not to do it. The car did not even pass the yearly control and we need to fix othe things as Riddermark does not agree that it was not us causing them. Mind you it has only been three months. I would never ever recommend this car dealership to anyone I know. They sell you a car for a high price with many hidden issues. Please do not buy from these people
June 16, 2026
Unprompted review
Reply from Riddermark Bil
Hello,
Thank you for taking the time to share your experience.
We are sorry to hear that you are disappointed with both the vehicle and the handling of your case. Our goal is always to assist our customers when issues arise and to handle warranty and claim matters in accordance with the applicable procedures and conditions.
From your description, it appears that the vehicle was inspected by a workshop and that the reported issue was determined to be covered, which is why the claim was approved. We understand that the subsequent handling time has been frustrating and that waiting for the repair, while having to repeatedly follow up for updates, has negatively affected your experience.
We also regret that you felt you did not receive adequate feedback from the salesperson. Once a case enters the warranty or claims process, communication is typically handled through our customer support department to ensure the matter is managed correctly and consistently.
We take your feedback regarding both communication and processing times seriously. This is not the experience we want our customers to have after purchasing a vehicle from us.
Kind regards,
Customer Support
Riddermark Bil AB
Great experience
I bought a car last week from Riddermark and the experience was nothing but worth mentioning! The process was very simple and was handled professionally by Francesca :) she not only helped me get my car on time but also went an extra mile to help deliver the car safely to me. if you are looking for cars, this is the right place!
June 12, 2026
Unprompted review
Great service from beginning to end.
Great service from beginning to end.
I had a look at other options but the service I received from Riddermark was 10 times better.
June 5, 2026
Unprompted review
I want to praise the warranty service…
I want to praise the warranty service at Riddemark BIL, I am positively surprised, the car encountered problems 2 weeks after purchase and I took it to a mechanic because I had a Riddemark warranty, everything was very quick, efficient and professional with the help of Bakkay
May 15, 2026
Unprompted review
Fast and Hasselfree Service for selling…
Fast and Hasselfree Service for selling the car!!
May 16, 2026
top uplevelse
May 9, 2026
Very transparent in communication
Very transparent in communication. Vehicle pick up and the transaction was handled very smoothly and professionally
May 7, 2026
Best company…friendly and ready to help…
Best company…friendly and ready to help and answer …I’m super happy
May 6, 2026
Unprompted review
Worst expensive decision I have ever made.
We bought a car for 170K Sek. A 2015 VW estate. We went through the whole process, speaking with what seemed like a rather young chap.
When we asked questions about the car we were assured of everything 'Tyres are great' 'Been serviced and well looked after' etc etc.
Within the day of owning the car the Aircon Gas ran out. So we called the salesmen kept saying 'he'll get back to me' and ghosting. Within the first month of owning the car two tyres where leaking air - When we took it to the mechanic he said the tyres where over a decade old and totally unsafe to be driving on (I have two small children!) Again reached out the sales guy and he said he would get back to me.
In the same month paint starting bubbling and chipping off the driverside door revealing rust, so I think it had damage and been poorly repainted. The oil needed to be changed and the gasket was leaking on the oil filter housing. Within weeks of that the glow plugs went - Nearly all of them. (And the mechanic deiscovered a whole under the driver side door - his assesemment was it had been in some sort of crash). Then the fuses went in the car...
To top it all off, paid for extra warranty and sent all of this over to Riddersmarkbil - only to get told NOTHING was covered and they were not going to do anything.
Now the car had done 180k miles, but when you are assured the car has had been inspected and looked after top to bottom and THIS many problems happens fro a car you paid that much for - and for the company to respond as they did. Leads me to believe they just washed the car, took a quick look and put it up for sale. Zero customer service, HAPPY to take my cash and convince me to take extra warranty to cover me - then slammed the door in my face.
Also for context, we dont drive the car that much at all. We have a garage so its not parked outside and we live in Stockholm.
Avoid. Never buying from again.
May 30, 2025
Unprompted review
Reply from Riddermark Bil
Hello Alexander,
Thank you for taking the time to share your experience.
We are sorry to hear about the issues you describe and understand that this situation has been very frustrating for you, especially given the number of concerns raised shortly after purchase.
When it comes to matters such as air conditioning, tyres, wear-related components and other technical issues, each case needs to be assessed individually based on workshop inspections and the terms of the warranty. Not all parts are covered under extended warranty, particularly components that are considered wear and tear or affected by age and mileage.
That said, we take your feedback regarding communication and follow-up very seriously. Not receiving proper callbacks or feeling unsupported is not the experience we aim to provide.
We would like the opportunity to review your case in detail to ensure it has been handled correctly. Please contact us at kundsupport@riddermarkbil.se and include your registration number and any supporting documentation, and we will take a closer look.
Kind regards,
Customer Support
Riddermark Bil
3rd Car deal with them and I am as…
3rd Car deal with them and I am as satisfied as I was in the first! Very prompt in responding.
April 27, 2026
Unprompted review
Excellent service Jessica I’m very…
Excellent service Jessica I’m very satisfied
April 24, 2026
Unprompted review
Best early way to sale car
Best early way to sale car .
I really like
April 12, 2026
Unprompted review
They handled everything so smoothly
They handled everything so smoothly. Jessica is the best ever.
April 9, 2026
Unprompted review
Recommended!
Such a smooth experience to sell my car. An offer in a short phone call, a day later they are home to check the car, pay me immediately, and drive away.
April 1, 2026
Easy, quick and smooth
I’ve been in contact with Maria and Svante for the purchase of an MX5. They gave a very good service and everything when super quick and smooth. The experience with the paperwork and financing was also easy.
March 27, 2026
Unprompted review
Very smooth sale
Very smooth sale. Sales person and car collection guys were very professional, patient and kind.
March 24, 2026
Unprompted review
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