They did a good job. They made an address mistake and we lost a whole morning waiting for them to pick up the car. Many interested people made offers and then backed out but eventually it actually sol... See more
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Really Happy with the service from KVD. Only one issue I faced that for my volvo the existing owner profile was not removed before delivery so had to reach out to Volvo help desk to remove the existin... See more
Company replied
I buy my first car from kvd. It was a repair object. It was written in the announcment that egine has less power.When i took the car to workshop i have been told that car engine is totally jamed and... See more
Company replied
The car is practical and comfortable. The electric and hybrid modes creates flexibility which makes everyday driving calming, knowing that fuel cost is not going to be a burden. The spacious interior... See more
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Company details
Written by the company
Kvdbil är Sveriges största digitala aktör med begagnade bilar, i över 30 år har vi hjälpt människor och företag att köpa och sälja bilar. Vi ger dig möjlighet att cruisa mer och krångla mindre. Välkommen till Kvdbil - din digitala bilaffär
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4.2
Great
13K reviews
Asks customers to review
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They did a good job
They did a good job. They made an address mistake and we lost a whole morning waiting for them to pick up the car. Many interested people made offers and then backed out but eventually it actually sold and the money was in my account within a day. Further, their cleaning of the car and pictures were extremely professional. Overall, they were very communicative during the process. We got above our minimum asking price, so we’re happy.
July 20, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Good description of the car
Good description of the car, good price and service when we picked the car at Svedala.
July 16, 2026
Reply from Kvdbil
Hi Jie!
Thank you for your feedback! It is great to hear that both the car presentation and the service at Svedala met your expectations. Thank you for your trust and enjoy your new car!
Best regards,
Richard
Kvdbil
A great car
The car is practical and comfortable. The electric and hybrid modes creates flexibility which makes everyday driving calming, knowing that fuel cost is not going to be a burden. The spacious interior is a plus for my family.
July 7, 2026
Reply from Kvdbil
Hi Nana!
Thank you for sharing your experience!It is wonderful to hear that you are enjoying the comfort, space and flexibility your new car.
We wish you many happy miles and hope your new car keeps making everyday journeys a little easier.
Best regards,
Richard
Kvdbil
Really Happy with the service from KVD
Really Happy with the service from KVD. Only one issue I faced that for my volvo the existing owner profile was not removed before delivery so had to reach out to Volvo help desk to remove the existing owner from the On Call app. However rest experience was very very good and KVD helped in all the steps.
July 10, 2026
Reply from Kvdbil
Hi Sayan!
Thank you so much for your review! We are very happy to hear that you had such a positive experience with KVD and that our team was able to support you throughout the process.
Regarding the Volvo On Call app, we completely understand your frustration. We are very clear with our sellers that connected services and apps should be disconnected before the vehicle is handed over, but unfortunately this step is sometimes missed. We will continue reminding sellers about the importance of this.
Best regards,
Richard
Kvdbil
The Partner service…
The delivery service was simply disappointing, and the car was listed on the website as a 2017 model, but when I checked the registration, it was 2016. After these two negative points, I have to say that the rest of the experience was good.
June 30, 2026
Reply from Kvdbil
Hi Luis!
Thank you for sharing your experience with us. We are sorry to hear that parts of your delivery experience did not meet your expectations.
I am a little puzzled by the mention of the 2017 model year, as I can only see that the vehicle has been presented by us as a 2016 model. We always aim to provide clear and correct information about the vehicles we sell, so we would of course like to understand if there has been any misunderstanding.
Regarding the delivery experience, we appreciate your feedback and will take it with us. We are also happy to hear that the rest of your experience was positive.
Best regards,
Richard
Kvdbil
I buy my first car from kvd
I buy my first car from kvd. It was a repair object. It was written in the announcment that egine has less power.When i took the car to workshop i have been told that car engine is totally jamed and only solution is to change the whole engine.
I have made written complaint to kvd and provided the document from workshop as required by KVD. Even person from KVD has talk to workshop and confirmed by Mechanic that engine is totally jamed. Even KVD peson accepted that it is a writting mistake by KVD but still its me the owner who suffered. I have not been compensated,that really made me unsatisfactory from KVD.
May 5, 2026
Reply from Kvdbil
Hi Farooq!
Thank you for your review. We are sorry to hear about your experience. Cars sold as repair objects are offered with known faults and are not fully inspected or fault traced. We do our best to describe what we see and experience during our inspection, but hidden or more extensive problems can unfortunately only be found after a full workshop investigation.
Thank you for taking the time to share your experience with us.
Best regards,
Richard
Kvdbil
Reply from Kvdbil
Hi Mohamad!
Thank you for your kind review! We are very happy to hear that you had such a positive experience with us.
Best regards,
Richard
Kvdbil
Great service and smooth process, despite a low initial valuation
I had a great experience selling my car through this company. The entire process was incredibly smooth, quick, and transparent. I'd especially like to highlight the staff, who were highly attentive and took great care at every stage, which gave me a lot of peace of mind.
My only slight reservation was regarding the suggested starting price for the auction, which was lower than I had expected. However, I trusted my own market research and intuition and decided to hold my ground. In the end, it paid off, and I managed to sell the car slightly above my target price.
I highly recommend them for their professionalism and efficiency. My only suggestion would be to align the initial valuations a bit closer to the customer's expectations. That being said, I would definitely do business with them again!
June 15, 2026
Reply from Kvdbil
Hi Ricardo!
Thank you so much for your great review. We are very happy to hear that you had a smooth and positive experience with us.
We understand your thoughts about the starting price. Our valuations are based on market data and similar cars, but the final result is always decided by the interest from buyers in the auction. It is great to hear that you trusted your own feeling and achieved a result you were happy with.
Thank you for your kind words about our team. We really appreciate your trust and would be happy to help you again in the future!
Best regards,
Richard
Kvdbil
Well
Well, first is I never give 5 stars. I leave some space for improvement. Aweral service good, quality of vehicle matches description. Staff greets by the entrance. Well, 👍, will use your service again 😜
May 26, 2026
Reply from Kvdbil
Hi Saulius!
Thank you for taking the time to share your experience. We're pleased that the vehicle met your expectations and that our staff made you feel welcome from the moment you arrived. Your review made us smile, and we are happy to know you would choose us again.
Best regards,
Richard
Kvdbil
The car should have been cleaned before…
The car should have been cleaned before delivery. Thanks makes the buying experience better for customer. The buying experience was smooth and transparent.
June 3, 2026
Reply from Kvdbil
Hi Sakthivelan!
Thank you for your review and for choosing to buy your car through us. We are delighted to hear that you found the buying process smooth and transparent.
We also appreciate your feedback regarding the vehicle's cleanliness. While our cars should of course be presented in a clean condition, many of them are stored outdoors before delivery and may occasionally pick up some dirt or dust. We are sorry that the preparation did not meet your expectations on this occasion.
Best regards,
Richard
Kvdbil
Bought a Car, Got 8 Months of Driving and a 130,000 kr Repair Bill
I purchased a 2022 VW Arteon eHybrid from KVD in February 2024. Within months the engine failed due to defective injectors — a defect that clearly existed at the time of purchase. What makes this even more serious is that KVD had prior knowledge of the injector issue but deliberately chose not to disclose it to me at the time of sale, nor was it shown in the inspection report. This lack of transparency directly caused a total engine failure.
To make matters worse, KVD engaged in unethical behavior by recording conversations with the workshop without consent — suggesting they were aware of the problem and actively tried to manage the situation to avoid liability.
KVD refused to take any responsibility, forcing me to file an ARN case. The car ended up needing a complete new engine and catalytic converter replacement. Total repair cost exceeded 130,000 kr, of which I personally paid over 83,000 kr out of pocket.
To put this in perspective — out of the entire ownership period, I was only able to drive this car for less than 8 months in total. The rest of the time it was sitting at a workshop due to a defect KVD knew about before selling it to me.
This is not just poor customer service — this is a company that knowingly sold a defective vehicle, concealed known faults, and used unethical tactics to avoid accountability. I strongly warn anyone considering a purchase from KVD to get a full independent technical inspection and record every single interaction with them!
September 25, 2025
Unprompted review
Reply from Kvdbil
Hi Wageeh!
Thank you for sharing your experience. We understand that the issues you encountered with your vehicle have been both frustrating and costly. However, we would like to clarify that your complaint was assessed based on the applicable consumer legislation and the terms and conditions governing the sale.
When determining responsibility for defects, the key question is whether the fault can be considered original and present at the time of purchase. Following our investigation, we did not find grounds to accept your claim under the applicable rules. We appreciate that you may disagree with this assessment, but it is important to note that the matter was also reviewed independently by ARN, which reached the same conclusion.
We will not comment on the detailed allegations made regarding the case, nor will we engage in a public discussion of the specifics. What we can say is that we handled your complaint in accordance with the laws, regulations, and contractual obligations that apply to us, and we have been clear and transparent in our communication throughout the process.
Naturally, we never wish for any customer to experience problems with a vehicle they have purchased. We understand the disappointment and inconvenience that vehicle-related issues can cause. At the same time, our responsibility is to assess each case objectively and consistently based on the available facts and the applicable legal framework.
We regret that you remain dissatisfied with the outcome and wish you all the best going forward.
Best regards,
Richard
Kvdbil
Professional service easy to use
May 27, 2026
Reply from Kvdbil
Hi Stephen!
Thank you for your review and for trusting us with your car sale. It’s great to hear that everything felt straightforward and that you had a positive experience.
Best regards,
Richard
Kvdbil
God service.
May 18, 2026
Reply from Kvdbil
Hej Johansson!
Tack för din återkoppling. Kul att höra att allt kring din försäljning fungerade bra och att du upplevde bra stöd från oss.
Med vänliga hälsningar,
Richard
Kvdbil
Reply from Kvdbil
Hi Roman!
Thanks so much for your kind words! It’s great to know that selling your car with us felt effortless.
Best regards,
Richard
Kvdbil
Good but not entirely satisfying
Was good but not great. Just answered the questions but no initiative to mention anything.
The car was not cleaned. It was in the Yard and inside was dusty.
April 24, 2026
Reply from Kvdbil
Hi Vinaya!
Thank you for your feedback. We’re glad the process worked well for you, even though we hear that the overall experience didn’t fully meet your expectations.
Our goal is always to provide clear and accurate information, and we appreciate your input regarding communication and initiative during the purchase.
Regarding the vehicle condition, cars are delivered in a presentable condition, but they are not always fully detailed or showroom clean, as they are sold in used condition. That said, we understand your point and take it on board.
Best regards,
Richard
Kvdbil
Höga avgifter utan garanti – vilseledande auktioner
Min upplevelse med KVD var mycket negativ.
Priserna i auktionen ser låga ut, men när man lägger till inropsavgiften blir det verkliga priset betydligt högre. I vissa fall kan avgiften motsvara upp till en fjärdedel av bilens pris, vilket känns orimligt.
Trots de höga avgifterna finns det inga garantier efter köpet. Köparen tar hela risken, även om bilen har dolda fel eller problem.
Det känns som att företagen tjänar pengar både från säljaren och köparen utan att erbjuda tillräckligt värde eller trygghet.
Jag rekommenderar inte dessa plattformar till privatpersoner som vill köpa bil.
My experience with KVD has been very disappointing.
The auction prices may look low at first, but once the buyer’s fee (inropsavgift) is added, the final cost becomes significantly higher. In some cases, the fee can reach up to a quarter of the car’s price, which is unreasonable.
Despite these high fees, there is no real warranty or protection after purchase. The buyer takes all the risk, even if the car has hidden issues.
It feels like these platforms profit from both the seller and the buyer without providing real value or security.
I would not recommend these platforms for private buyers.
April 21, 2026
Unprompted review
Reply from Kvdbil
Hej Adel!
Tack för din återkoppling. Vi vill vara tydliga med att samtliga kostnader alltid presenteras innan bud läggs. Det finns inga dolda avgifter i processen, utan totalpriset är fullt synligt för varje köpare innan beslut tas.
Auktionen bygger på öppen konkurrens där marknaden sätter priset i realtid. Det innebär att du som köpare har full insyn i både budnivå och kostnader innan du väljer att delta.
När det gäller trygghet gäller alltid tre års reklamationsrätt enligt svensk konsumentlagstiftning. Utöver detta erbjuder vi ofta garantialternativ i flera nivåer för den som önskar ytterligare skydd.
Fördelarna med att köpa via Kvdbil är bland annat tillgång till ett brett och varierat fordonsutbud, transparent prissättning genom konkurrens mellan köpare, strukturerade och tydliga annonser på objektens skick samt en samlad digital process där både information, budgivning och dokumentation hanteras på ett och samma ställe.
Med vänliga hälsningar,
Richard
Kvdbil
Questionable bidding practise and getting yelled at
The process is engaging and easy.
The bidding process seems quite strait forward until it comes to the last 5 min, which are not the last 5min at all.
At that point the bidding system become a different kind of system. Bordering on scaming system.
What I mean with that is that once the bidding time is over, it is not over.
I was the highest bidder for 36min straight past the due time. But under the false pretention of fairness to other bidder, the bidding keep going even if you still have the highest bid all at the time and above the reserved price. If some one try to bid no matter how small the increase and still below your maximum bid , the clock reset and you look hopelessly at you good deal at the due time going sour as some other bidder try 500 more , and another 500, another... rising the price that you will pay.
I will add that in my bidding case at least 3 more bidder started to bid past the original due time! How is that even allowed??? And of course this put the question who are this late bidder??? Could they be from Kvdbil or accomplice??? Nothing would stop them to...
Worse case, they can go back to the second to last bidder that has been maxed out.
Due to that totally unfair system, I had to pay an additional 30.000SEK.
Then followed a first a very good call later that day (within the 24h as advertise) with some handler to start the process of payment and pick up.
Unfortunately, the following day, another person call me but with much less amicable tone.
I was yelled at, screamed at, told my purchase was getting cancelled and after stressing me out of my mind, she hang up on me. Worse customer call service ever!
The non-problem was solved by email, that same day.
Finally, the pick up was easy also. The supposedly rush to book a pick up time at a specific 30min time slot is totally made up by the post bidding call service.
I was there 2h30 earlier than my booked time and the personnel there was very nice and took practically immediately as there no queue.
I was given the keys, the car was ready. I could do up to a 30min test drive alone.
Then the paperwork was handle very quickly and nicely.
I was give the paper that testify the car is allowed on the road again and mine.
And I was on my way.
April 20, 2026
Reply from Kvdbil
Hi Patrice!
Thank you for taking the time to share such a detailed review. We are glad to hear that parts of the process especially the pickup and handover felt smooth and well organized, and that you were able to take possession of the car in a structured and efficient way.
Regarding the auction itself, it is important to clarify that extensions are a normal and clearly described part of the bidding process. As long as new bids continue to come in, the auction remains active to ensure all interested buyers have a fair chance to participate. This is also outlined in our terms. During an ongoing auction, any registered bidder can continue to place bids, and we as a platform do not intervene in or influence bidding activity in any way.
We also regret that your interaction with our team did not reflect the level of professionalism we expect internally. Even in situations where there may be misunderstandings, our standard is always to communicate in a respectful and calm manner. We are sorry that you did not experience that here.
We appreciate your feedback as it helps us continue to improve both communication and clarity around the process.
Best regards,
Richard
Kvdbil
Process to bid and buy very good, but the car was not in a cleaned state
I thought the process to bid and buy the car was good, very helpful staff.
However I was disappointed that the car was not cleaned inside and out.
Also there was no battery left to test the hybrid side of the vehicle and there was very little fuel in the car (90 kms approximate driving).
April 8, 2026
Reply from Kvdbil
Hi Chris!
We appreciate your comments and are happy to hear that the bidding process and support from our staff worked well. We apologize for not having the battery charged, thats a miss from our part. In terms of cleanliness, we provide a basic interior clean and wipe of surfaces, rather than a full professional detail, which may differ from a conventional dealership. Our cars is supplied with 15 liters of fuel, and we acknowledge that we could have been clearer about this.
Best regards,
Richard
Kvdbil
disappointed
I don’t think I’ll be using this service again. I wanted to sell my car, but the whole experience felt less like a business transaction and more like I was asking for a personal favor. The KVD staff acted as though they weren’t getting paid — as if selling my car was some kind of charitable act on their part.
The price was well below what I had expected. At no point during the sale process was I proactively given any updates; I had to call and email multiple times just to find out what was happening with my car. The KVD representatives I spoke with on the phone seemed like unhappy, trapped people forced to be there against their will — people who had no interest in helping me and were clearly trying to get off the call as quickly as possible.
I needed to sell my car urgently, which is why I turned to KVD in the first place. I regret it. My car was sold at a price that had nothing to do with what I had been promised, and on top of that, I received no real support from the staff. I’m disappointed.
April 1, 2026
Reply from Kvdbil
Hi Mehmet!
Thank you for taking the time to share your experience. We’re truly sorry to hear that we did not meet your expectations, especially regarding communication and support throughout the process.
We also want to clarify that in an auction setting, we never guarantee a final sale price. What we provide is an estimated range based on what we believe the market may be willing to pay. The final outcome can vary depending on factors such as the vehicle’s condition, demand, and current market supply.
That said, we understand your frustration and regret that you felt left without sufficient updates. This is not the experience we aim to provide, and your feedback is important in helping us improve.
Best regards,
Richard
Kvdbil
Good car evaluation and fast process.
March 30, 2026
Reply from Kvdbil
Hi Humza!
Thanks so much for your feedback! We’re delighted that the car inspection and sale went smoothly. We truly value the confidence you placed in us to take care of your vehicle.
Best regards,
Richard
Kvdbil
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