RBB Reviews 

Good coffee, nice people.

Best coffee I've ever tasted, good service, and kind people.

Fantastic service, excellent coffee, and an all-around great experience.

I just love their coffee. For me, it's the best way to enjoy my morning ritual and feel the magic of the morning, to be invigorated and endlessly energized. I'm always finding new notes, feeling the rich flavor of the coffee.

great coffee, prompt delivery, nice packaging! highly recommended

This is my first order and tried out 2 different roasts : one medium one dark. Very high quality coffee beans, will definitely stick with it!

So far so good!
RBB send me my first order a couple o weeks ago. I didn’t know what I was getting, but the 2 coffees they sent were very good! Most importantly: they had roaring dates and all the important related info.
They’re showing to deliver what’s promised and I’m very curious and eager to see what selection of coffees they will bring me to help develop/find my own coffee conclusions.

Received the 1st package; the 2 coffees were very good, 1 roasted just a couple days prior

I've been receiving 2 different coffee every 4 weeks for more than a year now and so far there has only been one I disliked, otherwise they all were between "I like it" and "I want it again". And rating the coffees is fairly easy on their website and it affects what I receive next. The only coffees I've received twice, are the ones I rated the highest on their scale. I love the experience of discovering new coffees every month, even more now that they've added light roast to their options! The reason I'm not leaving 5 stars is because there is always place for improvement. Here, the website could use some improvements, at the moment it is only possible to rate the last received coffees, not the ones from prior batches. Perhaps, being a software engineer, technological issues annoy me more than the average user. Had there been a 4.5 star rating, that's what I would have left as I'm very satisfied with the service offered.

Excellent support and customer service.

Awesome product!
Loved the coffee beans. Fresh and delicious.

Beans were waiting for me on my doorstep when I came home from work.
Fantastic service, great coffee, and a fun overall experience.

Great service! Great coffee! Easy does it!

I am the only person in my household who regularly drink coffee. I appreciate the idea of sending coffee in small packages so that I can try more varieties within one order.

Excellent service.
There was a problem with my order and they were quick and very cordial in fixing it. They even offered me a free sample of a coffee I wanted to try which was discontinued. Amazing experience.

Love this service! So personal and highlight of month;)

Inward orientation: “We have a model on how to do things. If you don’t like it, go elsewhere.”
Makes sense in the founder mentality. And it’s possible that it’ll eventually work for this one business. It’s also possible that it’ll cause issues in the overall scene without replacing that with any significant benefit.

I did cancel my subscription and wish them good luck. Negative behaviour doesn’t mean they’re not “good people”. It just means that we won’t establish rapport in this context.

I won’t actively recommend against it unless people ask me. In which case, I’ll actively promote other options.

(After reading the reply about the context, I stand by my review of the service itself. As for my own context: I got followed by their Twitter account, got curious, and subscribed to the service from my phone, where the FAQ wasn’t visible at any point. The model of assessing someone’s tastes based on the feedback process described in the FAQ runs counter to a lot of the efforts done across the coffeescene for years. I’m not in that business by any stretch of the imagination. I do care about coffee lovers getting more involved in selecting coffee beans which will enhance their experiences. As I stated in my review, this isn’t a customer service issue, anymore. That was solved some weeks back. It’s about the core service, which Trustpilot asked me to rate.)

Great coffee at an unbeatable price. Will be my go-to from now on!

Great coffee and great customer service! Very affordable and worth every penny.