Probikeshop Reviews 

Never ever buy here if it gets delivered via mondial relay.
I ordered a new damper for my fork, which is quite an expensive component. It should've been delivered within 3-4 days or something. I got a notification that my package was available in a pickup point. I went to go get it and i got surpised to see that the locker was empty. AN EMPTY LOCKER, how is that even possible. Several calls with both customer services (which both suck) and it turns out it was a system fault at mondial relay. I can see movement in my package via the tracker but it is already marked as delivered and just cycling between sorting centra and sometimes comes up that it is being delivered to a pick up point, but never actually does. The customer service is not helpfull at all, takes 3 days to respond to mails and tell me on the phone to just wait.... So now im out 200+ euros without anything to show for it. Honestly feels like a scam....

Horrible experience with an AI based Customer Service. Bought a pair of Assioma at 1 AM. Checked again and found it was for Look. It happens. I need the Shimano one. Asked to block the pack at 9 am, They said the pack was too advanced on the process. They shipped at 3pm. Now, I need to wait the pack to come here, pay for the return fee, and have my money back i don't know when. Just because no human was able to say "Stop that order". EMBARASSING.

Received email from probike shop to say item was back in stock. Purchased on 5th of August. Meant to be shipped within 24hrs. Paid €6.99 for home delivery. As of 16th August item still not shipped. You get an automated email response from Ai when you contact them. Very poor

I would like to comment about an order and it's delivery I just experienced with Probikeshop. I ordered some items from Spain and all went fine until payment: no possibility to choose a delivery point nearby and pay less for shipping. So, I paid extra charge for shipping to my home address. Yesterday, being at home all the time to be able to receive my order, I got a message for picking up said order from a delivery point in my village. This means, I paid the extra charge for a service which was not honoured. Anyone had a similar experience these days? I contacted Probikeshop in this matter and got a polite but useless AI answer

I spent 600 euros on a bike bag, only for it to immediately break. It took 3 months to send a relpacement part, which was the wrong one, and something totally different to the part specified. When I asked them to send the right one (a new wheel attachment) they stopped replying. I contacted the manufacturer (Evoc) directly who confirmed the full bag would need to be replaced. Probikeshop have not responded to any of my emails since November, I have a 600 euro unusable bag and multiple unanswered emails. Appauling service, waste of money, still ongoing.

It's been two weeks since I've paid and my bike order (17316179) has been registered and charged.

I've sent several e-mails to support, but the only info I've gotten so far is this:
"Hello the dispatch can not be carried out in the coming days or weeks we will keep you informed"

This was five days ago, and if there's no reply soon, I'll have to report them for fraud.

As always reliable and fast.
Excellent

Placed an order on the 26.08.23, got shipment confirmation on the 28.08.23 and on the 11.09.23 nothing arrived yet.

Contacted client service to be said that there's no chance to re-ship the order due to no stock.

Tried to change the article but no luck, they say because of accounting it's not possible, waiting for refund.

Their problem, waited 2 weeks and need to place new order.

This is not a good service.

Good experience.
Prompt delivery

Very good price for quality products. I'm happy with my purchase. Thanks Probikeshop

The battery compartment of the Wahoo ELEMNT tickr was broken when the unit arrived. It has to be held together with Scotch.

Fast, frictionless order and delivery

Quick delivery, absolutely no problem

Only one purchase so far but customer service was first class with my pre purchase questions. So quick to respond and in a very friendly manner. It makes a real difference I think. Product prices were good and delivery completed without fuss. A very good experience.

I received my bike ( Marin Nicasio) less than a week after I ordered it. It was very easy to assemble then. It also has a two-year warranty.

Everything went fast with no problems

Great bikes at a great price and no extra charges for
the delivery.
The website could do with a restyling.
Other websites like Bikester show a better overview.

A company that is selling 100% item that are in stock, cancelled my order. The bike was on offer for the whole day, so it wasn't a mistake. According to their e-mail it "suddenly went out of stock at the time of my order". They didn't answer to my e-mails (4 days still waiting). Avoid buying from them at all cost.

Cancelation and lying that it went out of stock. My bike was available long after I purchased it. What is more they removed the Trustpilot banner, so that people wouldn't make any comments about it. Garbage company. Did you cancel orders for German customers too? Racist company!

Made several purchases on this site and never ran into any issues. Competitive prices and quick delivery.