Packlink.it Reviews 

Packlink (Ticket 22424742) is actively auto-closing my support tickets without responding after their carrier lost an entire 17kg shipment. I purchased extra insurance protection. The parcel was lost in transit. Packlink is denying the claim by claiming bulk crafting rhinestones are "fragile glass" and using a damage exclusion clause for a TOTAL LOSS. When I pointed out that under Article 1693 and Article 1229 of the Italian Civil Code a carrier cannot use fragility exclusions to excuse losing an entire box, agent Ada began repeatedly marking my ticket as "Resolved" without replying. Selling insurance and then auto-closing tickets to avoid paying out when a package is lost is a deceptive trade practice. Escalate this to a manager immediately.

A business model bordering on unfair. They charge a premium for insurance, but if there's a problem, they hide behind unfair clauses and technicalities about malfunctions hidden in the TOS. Totally useless insurance, they're selling a service that in practice is completely invalid.
Stay away and don't waste your money on this shady business. Bunch of scammers.

I made a heavy shipment from Italy to England booked through Packlink using FedEx. FedEx's service was perfect and the parcel was delivered on time, but after a month I received this from Packlink:

Declared: 28 kg / 35 cm × 60 cm × 65 cm
Actual: 40.4 kg / 70 cm × 61 cm × 38 cm

Packlink charged €92.44 directly to my card WITHOUT ASKING FOR MY APPROVAL and before even giving me the chance to file a complaint.

Fortunately, I always make a video showing the package, its weight, and its contents. BUT Packlink doesn't accept videos and rejected the pictures I extracted from the video, claiming they don't meet their standards. They took my money without my approval and refused my evidence!? I call this a SCAM!

Don't give your card information to these criminals.

I blocked my card, filed a police report for unauthorized card usage, and requested a credit card chargeback from my bank.

BTW my package weight were 25 kg , just to be sure I've declared 28 kg. Same for package dimensions, were 2/3 cm less than declared.

After placing on order and authorizing payment by VISA, I never received a confirmation E-mail. The money was cashed no service provided. I spent a lot of time navigating the customer support scheme without success - the system is not user friendly.

Relying on thr expected confirmation E-mail I did not make a note of the order number and the proposed retrieval system does not seem to work.

Terrible company to deal with. Time wasted and money lost.

Make sure you take pictures of your package, with the etiquette and measuring it with a ruler, cause apparently from one shipment to another they can just “come up” with claims, claiming you didnt put the right size and information in the package (I shipped the same package more than once and never had an issue), and CHARGE YOU AUTOMATICALLY, if you pay with PayPal or card. Customer service is of no help. Very disappointed

Terrible experience with Packlink – I would strongly advise against using their service.

I paid for a shipment and selected a pickup point directly from their platform (as any normal user would). The package was never delivered and returned with the reason “destinatario desconocido” – which makes no sense for a pickup point selected from their own system.

Now the real issue: instead of taking responsibility or properly investigating with their transport partner (InPost), they keep asking me to prove which pickup point I selected. That information is clearly in THEIR system and on the shipping label – not something a customer should have to document manually.

They are basically shifting the burden onto the customer instead of doing their job and verifying internally. Endless back-and-forth emails, no resolution, no refund, no accountability.

If their platform offers invalid pickup points, that’s their failure – not the customer’s.

Very disappointing support and zero ownership. I will not use Packlink again and recommend others to avoid it unless you want to waste time chasing basic customer service.

always sending lost. they do not provide assistance. it is better to relay directly on big brands.

This service is a scam, they lure customers with low prices and then systematically proceed to add extra charges for every tiny difformity of parcel weight and dimensions.
Extra charges are billed to credit card wthout any explanation. Impossible to raise objections.
Curstomer service completely unhelpful and unresponsive. Stay away.

2 packages sent. I annuled but they dont return the money. The second one returned to destination without delivered and despite packlink admits its not justificated, they dont return money, they blame everything on the customer. Will put a formal complaint

After 3 weeks of the package being delivered to the customer I (the sender) receive a mail from them saying UPS found the declared measurements wrong and has adjusted the measurements and charged a second payment which was double the cost of the delivery! They further wanted proof to from me to confirm the measurements of the parcel! Clearly in their adjustment claim it's visible that they have measured the length of the box as the width! The shipping price was too good to be true and it is! They scammed the me by claiming additional charges for the package!

I booked a FedEx shipment through Packlink from Germany to Switzerland because it was shown as 2-day delivery (my order confirmation stated delivery on 24 Dec after pickup on 22 Dec).

FedEx picked up the parcel on 22 Dec, but it was delivered only on 30 Dec — after Christmas — which completely defeated the purpose of paying for a fast service.

I contacted Packlink immediately and opened a complaint, but I received no meaningful help and no refund. Their response was that I had booked “Regional Economy” and that the service wasn’t guaranteed. The issue is that during checkout this was not clearly disclosed: there was no transparent estimated range (e.g., 2–5 business days). It was presented as 2 days / a specific delivery date.

Very disappointing experience: unclear information, ineffective support, and no accountability. I wouldn’t recommend Packlink if you have time-critical deliveries.

This company is totally scammed, I use them for shipping a while, and the send me email that Fedex found my package over weight, a package that was 1kg which I use a package bag 35cx4cmx45cm they told the package was weight 22.1kg ,how can this size of package contain such a kilograms,they ask for proof, I send them the picture, weight and the measurement, they told me they have confirmed the mistake, later one of the presentive email me still asking me to pay the money,which is 102€,even not only this package many package, which they're claiming over weight, asking me to pay,I have send all my proof of the shipping but they ignored me, while asking me to pay,if not they will take a legal way to collect the money from me,I also asked them to send me the picture of my package, which they claim over weight, but they didn't provide me anything. If you don't want trouble just avoid this company.

Act as a middle man, their own admission over chat, skimming off profits without providing anything of value. Only their dubious relationship with ebay guarantees them a lifeline.

Offer very little in customer service. Their courier and supplier, made a claim that addresses don't exist if the driver cannot find it on google maps. Even though their system validates a known address. AND the first driver left a card at the address they couldn't find. Then charge you for a return the same price as the original booking fee. Packlink's response; we are just the go-between, nothing we can or will do.

My advice, book direct and avoid this waste of your money, time, and sanity.

NEVER AGAIN!!! They sent me an exorbitant invoice, like 3 times the cost of my cost of the parcel, because FedEx told them that the package was heavier than i declared. I have used this company for years and i never once lied on the measurements and weight. They ask you to provide a proof that you did not lied, like a photo of the parcel on a scale and measured (but I never took photos, my bad apparently) but i haven't received a photo from FedEx declaring the contrary as well. I told them to send me the proof of FedEx and I will pay (maybe I did a mistake) but they never answered me; They repeated the "rules" but never provided proof. In the meanwhile the money was token from my account directly without my consent and impossible to block it bxs for my bank and PayPal i have given consent somewhere by accepting their rules. I have no problem on paying if did a mistake, even if, it is really a lot more ( a bit exaggerated and taking advantage of) but they never gave me the proof, they never replied to me and left me with a feeling of frustration and anger towards them. I am very disappointed. I will never use this company again!

Claimed 2 of my parcels on the same day were over weight. When I tried to appeal the process was to send photos of the parcel on a scale. I send hundreds of parcels a month. The idea that I would have time to take several photographs of every parcel and keep a huge library or these is ridiculous. I provided as much evidence as possible showing the exact item weight and the weight of the box I used. They decided to completely ignore me. Now I need to move my label printing to another service like parcel2go.

😡 ⚠️BEWARE of SCAM!!! Worst Company EVER!
Charge me €70 Extra without any proof nor posssability to dipute, they can do whatever they want to do, and if they decid you owe them money, they will take it out of your account, as much as they want, without ANY proof whatsoever... Daylight ROBBERY and a SCAM

I ship using Packlink and for the moment everything went smooth..

Great service

Scam
They lost my package it was nitendo switch 2 with games and it’s bag almost 300+ euro at the end they only give me 8€ compensation

Absolute nightmare. Sent a parcel through packlink, shortly after I started getting whatsapp messages from a number claiming to be UPS asking for my personal information. I contacted UPS via email who said they never use whatsapp to communicate.

My parcel was returned to sender, because I didnt provide ID information for the person I was sending it to. From Italy to the UK. I have never had to provide this information at the post office. Never mind asking someone for these details when you are sending a gift!!

At no point did Packlink get in touch to ask for more information or to inform me that there was an issue with the delivery.

The reason Packlink gives for the parcel being returned, doesn't match with the information UPS asked me for. I have now been charged by Packlink for the return of the parcel. So almost €40 in total, and my parcel is still at home. Do not use this company.