Pawsionate Reviews 

2,063
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 533 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the unique and personalized products, often finding them to be great gifts. Many also appreciate the straightforward ordering process and the quick delivery of their items. The quality of products, such as hats and mugs, is often described as good or even top-notch. Conversely, a small portion of people felt that pricing, especially shipping costs, was too high. Some reviewers also reported inconsistent product quality, with items not meeting expectations or arriving damaged. Additionally, a few customers experienced delivery delays or orders that never arrived, and occasional incorrect items.

What people talk about most

Product

Consumers find product quality to be generally positive, with many reviewers praising the items as high... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers expressing satisfaction, praising items... See more

Order

Users describe ambiguous interactions with order, with many customers reporting positive experiences, noting... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers expressing dissatisfaction with... See more

Price

Reviewers highlight negative aspects of price, with many feeling that products are overpriced and not worth... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very cute ornament. I was able to pick eye color, hair color, outfits, etc. for the humans and breed for the dog with everyone's name. Not to nitpick, but I'd be thrilled to have a Santa hat on the po... See more

Rated 4 out of 5 stars

Order: #PAW13681138066 I ordered a small adult printed tee-shirt on 14 April 2026. This arrived one day late, on 1 May 2026. When opening the parcel (packaging acceptable), I found that it co... See more

Company replied

Rated 3 out of 5 stars

The finish of the doormat is nice, but it is most definitely an indoor mat as it is too light and thin to be used outdoors. It arrived way after the promised date and in spite of paying a high price f... See more

Rated 3 out of 5 stars

Another one of those sites that lead you into thinking its is a company in your country of origin. In my case the UK, once you order and see a tracking email return you become aware is another China... See more

Company replied


Company details


Contact info

3.7

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 45% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(2,063)

558 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They sent me a totally wrong item

They sent me a totally wrong item. I refused it and sent it back. I tried to give them the opportunity to send the correct item, but they are giving me such a run around I do not want their product, I want my money back. So far still fighting.

July 13, 2026
Unprompted review
Rated 4 out of 5 stars

Decent hats

Decent hats , I liked the prints, exactly what I ordered. My only complaint is the shipping time. It took a while for it to be shipped. I wish they had a faster production and shipping time.

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

Father's Day Whiskey Glass

The whiskey glass was absolutely adorable. The personalization was flawless. It was delivered earlier than expected.
Not our first purchase and won't be our last !!!

June 10, 2026
Unprompted review
Rated 1 out of 5 stars

What an awful company. When I paid for a personalised baseball…

When I paid for a personalised baseball cap I paid an additional fee to have the hat done immediately.

There was no update so 10 days later I sent an email asking for an update. I got no response. The birthday I bought the present for has come and gone now.

I still haven't heard anything from them.

June 5, 2026
Unprompted review
Pawsionate logo

Reply from Pawsionate

We’re sorry for the inconvenience and your experience. 🙏 Please reach out to us through our support channel with your order details so we can check and assist you as soon as possible. Thank you!

Rated 5 out of 5 stars

Outstanding customers service!

I appreciated Hannie’s patience in helping me.
Pawsionate modified 1 line of TEXT on a mug for me.
The modification was done swiftly and impeccably.
The mug looks great!
Thank you.

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

Cute shorts and other merchandise

I have ordered a few times from them, and each time I'm happy with the results. The orders arrive on time and are exactly as pictured, they always communicate each step of the shipping process. Their emails are fun and playful when relaying the orders placed.

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

Turned out perfectly

So easy to order- mug I bought turned out great! Really high quality and so cute; I'm thrilled my husband is actually using it!
Mug was well packaged for shipment, and it came quickly.
This is my second purchase- I would definitely purchase again.

June 15, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look