PostNord Sverige AB Reviews 

Both app and SMS says "Last day to collect parcel is 1/6". I show up at store to collect my parcel on the 1/6 and check the app and then it says it was returned today 15 minutes before the store even opened. I call customer support right after and they confirm the error on their part. They claim there is nothing they can do to undo the return of the international parcel before it leaves Sweden. They give no compensation for shipping cost nor any reason why this error happened. A 7 year old who has a date to turn in their homework can read a calendar better than these incompetent government employed idiots. I will choose DHL every time I have an option over PostNord and I will lower my review of any company who forces me to pay these guys to ship my packages. Usually works decently hence not 1 star.

Why have they changed the system for collecting a parcel?Without the help of the staff in the shop I was told I could not collect the parcel.Do not assume that we all have smartphones.

If I could give 0 stars I would.
The absolute worst customer service I have ever encountered. One person says one thing to you and then another says completely different. Their whole personal system is terrible. Swedens Absolute WORST postal service.

Postnord always deliver parcels late and they always says you just have to wait and see when you ask customer service.. :/ Malmo.

This company is completely useless. Avoid them at all costs. My last package was left at the terminal, only 10 km from my home, for 10 days! I have another package on the way, but have no idea when it will arrive. It was scheduled for delivery in 5 days, yet it's been nearly two weeks, and there hasn't been an update on its location for 4 days. I even received an email saying it would be delivered... yesterday.

It should be clarified that a one-star evaluation constitutes, in relative terms, an exceptionally generous rating for PostNord, given that the organization consistently demonstrates an inability to achieve even minimally satisfactory operational standards. Sustained efficiency and reliable delivery performance appear to be persistently absent from its logistical framework.

A particularly problematic practice involves the unauthorized modification of shipping arrangements. For example, a customer may deliberately select a specific pickup location during the ordering process, only to discover, mere hours before delivery, that the parcel has been reassigned to an entirely different collection point without meaningful consent or justification.

Furthermore, the package-tracking infrastructure exhibits substantial deficiencies. The displayed shipment status is frequently inaccurate or outdated, despite the industry’s widespread adoption of advanced digital and AI-assisted logistical systems. Consequently, the technological implementation appears less like a modernized tracking solution and more like a probabilistic suggestion mechanism masquerading as precision.

The only delivery company that still can't update delivery on time or give any information. Whose drivers somehow do not understand a door code.

Also, the phone call with customer service was rude and arrogant. "Sir, you need to provide the door code; that's why the driver couldn't go inside."

Please check the instructions.

"Oh yes, you did. Looks like the door wasn't working."

Wait... now i didnt give instructions but now that he checks and i did the door was broken. lol

Postnord is the worst postal service in the world. They have lost over FIFTEEN of my deliveries in the last six years. Avoid using Postnord at all costs, they will likely lose your package and if they don't lose it, it will take weeks to reach you. This company is completely broken.

Lost many packages, i think the worst customer service ever. They dont help you at all when it comes to any problems they may have caused. Very bad at giving information about the whereabouts of the package if it couldnt be delivered to the mailbox and sometimes just glitches and then need to either ask for help or get a refund.

PostNord Sweden is absolutely the worst post-currier in Human history! really bad service.. Losing packages,
Stealers and things never arrived on time as promised. Unfortunately at some sites when ordering there is no option to choose other currier but this is the last time im dealing with PostNord Sweden!

I send a package from Stockholm to Göteborg on 26 April 2026 but unfortunately it's showing on the way. When i try get help from agent and customer service they directly says that they can't help me about package 📦. I have really important things like i am sending 2 pears of Eye glass which is dr. Prescribe and the peastain still waiting. He is suffering see and eye problem. I dispatched a parcel from Stockholm to Göteborg on 26 April 2026, but regrettably, its status indicates it is still en route. When I sought assistance from an agent and customer service, they promptly stated they were unable to aid me regarding the package 📦. I have genuinely important contents within, as I am sending two pairs of eyeglasses prescribed by a doctor, and the patient is still awaiting them. He is experiencing distress due to vision and ocular issues.

very very unprofessional company.

This is the worst service I have ever experienced in my life.

My suitcase was being shipped from Spain to Stockholm. At some point, PostNord completely lost my suitcase and I literally had no idea where it was. There was no tracking code, no information, nothing. Support just told me to wait. By the way, I ended up waiting almost a month :) Waiting a month for a package from Spain to Sweden is honestly impressive.

Later, a manager told me that the suitcase was actually in Sweden, but they were planning to send it back to Spain because “nobody picked it up,” even though my boyfriend DID go there to pick it up and there was nothing there.

Thanks to the manager though — he managed to stop your incredible system from sending my poor suitcase back to Spain.

Honestly, I already thought I would never see my suitcase again, but apparently I’m supposed to pick it up tomorrow (at least that’s what I was told, we’ll see).

This whole situation caused me a huge amount of stress thanks to this amazing postal service.

I donno if we can really complain to Politican about this biggest theif company that doesnt do the right thing. So, everytime when I order a parcel to postbox and once it is full it doesnt suggest to other boxes or isnt asking me for other choice, instead the stupid company informs to costumer and decies were I should pick up were it can be so far away, but does the postman do it directly? No first it goes back to the PostStation and then it goes again to that local to place it - do you guys call it ECO FRIENDLY? I go Instabox instead.

Post nord did not tell me wher to collect my packet.

A parcel I'm expecting was dropped off at the service centre on Wednesday 29 April 2026 and there is still no update on their tracking website, two days later! (The parcel is to be delivered within the EU.)

To contrast this with Australian Post (via DHL), I received a parcel from Australia within 4 days!

I’ve only had bad experiences with Postnord. This time, I ordered something from Sweden and you’d think it’s reasonable to expect it to arrive within a week - but no - it gets delivered, there’s technical issues with the paketbox, I can’t open it. Call customer service, but it’s a weekend, so only AI assistant can help you - it tells you “good luck” and hangs up. Okay, let’s wait. Google says they can open paketbox for you remotely, I call another day. “Redownload app or change pickup location.” First advice doesn’t help, so I relocate my package 500m away. Should take 1-2 business days. Does it? No, it’s been 3 days. How long can a package take to reach you?
Another time, a package with medication was sent to me from abroad, but all of my details were ripped during transport so postnord sent it back after 3 weeks of not hearing from them.
And finally, packages constantly get delivered to the wrong location.

They call you from an unknown number, they don’t even message you that your package is out for delivery and that you’re going to receive a call but have no problem messaging you when they've deemed your delivery as failed then they force you to go get it at a pick up point at another day horrible service completely flawed system

Idiotisk! You put small package in the mailbox, but you rush away with big package it does not succeed to put it through mailbox opening and then you mark it as "Leveransen misslyckades – på grund av storlek eller något oväntat problem.". Why not to step out of the car and to take some extra steps and knock on the door, leaving the message in the mailbox to pick up the package? No, you make the next absurd step instead unfortunately -- You repeatedly leave the packages unattended on the road, instead of leaving them to pick-up point and sending the "you have a package to pick up". And even then the pick up times are absurdly short.

bought postage on tradera for 2 kilos. I weiged the radio. Just received a bill for a extra 128kr for over weight. even iff it was over weight which it wasn't it only should have cost 76kr on tradera so a extra 21 kr. we're do they get it to 128kr. robbery