I am not satisfied with this service. This is third time today they left package near garage instead leaving next to the door or under the roof. Luckily it was not raining otherwise product would hav... See more
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Several times I have had parcels sent to me via DHL that have just been thrown onto the pavement in front of my front door although I was home. Then told they were in my letter box which was a lie. Bu... See more
Company replied
När man väljer utlämningsställe vid beställning från butik så ändrar ni det till annat ställe i alla fall . Det har hänt flera gånger och det gillar jag inte alls . When I select a pickup point wh... See more
Company replied
My delivery from klippkungen was on time, the delivery driver was friendly and the package was not damaged. Thank you very much i will order from you again in the Future.
Company replied
Company details
Written by the company
DHL erbjuder företag och privatpersoner logistiklösningar i fler än 220 länder och territorier.
Contact info
Gustav III:s Boulevard 18, 169 73, Solna, Sweden
- 0771–345 345
- ehandel@dhl.com
- www.dhl.se
3.2
Average
8K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Their website for checking when your…
Their website for checking when your delivery is going to arrive is nothing but make believe. They tell you it is going to arrive you keep tracking it and then they say it is back at the depot when they have not tried to deliver. Unfortunately you can not choose the delivery company when you order online
November 5, 2026
Unprompted review
5⭐️⭐️⭐️⭐️⭐️
Excellent service delivery guy was lovely credit to your company , A⭐️⭐️⭐️⭐️⭐️
November 4, 2026
Unprompted review
Extremely disappointed with DHL.
Extremely disappointed with DHL.
3820584666
They have apparently lost my professional automotive diagnostic tool, which is an essential piece of equipment for my work. Instead of receiving my tool, I was sent a Pakistani passport belonging to someone else.
This is completely unacceptable and raises serious concerns about DHL’s handling of customers’ parcels and personal belongings.
I expect DHL to take responsibility, investigate this matter urgently, locate my missing equipment and arrange its return.
A very disappointing experience and certainly not the level of service I expected from DHL.
October 28, 2026
Unprompted review
Reply from DHL
Dear George,
Thank you for your feedback. I apologize for the disappointment caused by this experience and understand your concern.
As your feedback relates to a shipment outside Sweden, the team in the country concerned is best placed to look into what happened and learn from your experience. We would therefore appreciate if you could share your review on the Trustpilot page for the country where the issue occurred. This helps your feedback reach the right team and ensures that each country’s Trustpilot rating reflects the service provided locally.
Thank you for helping us improve!
Kind regards
Elin, DHL Freight Sweden
DHL doesn’t care about your parcel or your time
Absolutely unacceptable. This is the second time in a row DHL has failed to deliver my parcel. Both times I took days off my normal routine to work from home so I could be there to receive it. Both times, the status simply flipped to “cannot be delivered.” No SMS. No phone call. Not a single attempt to contact me.
I was home. I was waiting. Nobody came, or if they did, they never bothered to call. Either way, it’s a complete failure of the most basic part of a courier’s job.
It honestly feels like a game for them, as if they enjoy leaving customers waiting for nothing. And this isn’t new: I had exactly the same experience two years ago. I didn’t even choose DHL. The company sending my parcel did, and I can’t understand why they keep using a courier like this.
DHL clearly has no interest in whether parcels reach the people they’re meant for. Customers are treated as an afterthought, and our time is worth nothing to them. Stay far away.
November 3, 2026
Unprompted review
Reply from DHL
Dear Pavel,
Thank you for taking the time to share your experience. I sincerely apologize for the frustration and disappointment this situation has caused. This is certainly not the experience we want our customers to have.
Your feedback is valuable to us, as it helps us understand when we have not met our customers expectations and identify areas where we can improve. I would therefore like to take a closer look at the issue you have described. I will send you a separate message via Trustpilot and would appreciate it if you could provide your shipment number and contact details.
I look forward to hearing back from you with more information!
Kind regards
Elin, DHL Freight
Had a second email in as many days…
Had a second email in as many days informing me I was not home to accept my delivery…..I was home obviously and no attempt was made to deliver. I called the contact phone number on their website many times and was never able to get past the automated response and it didn’t recognise my shipping number. So I was left with no choice but to arrange collection from a pick-up point (This section of the website works perfectly). This all leads me to believe the driver rarely delivers his parcels and just waits for the recipient to get fed up enough to go and get it themselves. Very short-sighted business plan I would say. It astounds me how ‘delivery’ drivers get away with it. Nobody wants to do their job anymore.
October 29, 2026
Unprompted review
Reply from DHL
Dear Barry,
Thank you for your feedback. I´m sorry to hear about your experience and sincerely apologize for the frustration and inconvenience caused. This is not the level of service we aim to provide.
As your feedback relates to a shipment outside Sweden, the team in the country concerned is best placed to look into what happened and learn from your experience. We would therefore appreciate if you could share your review on the Trustpilot page for the country where the issue occurred. This helps your feedback reach the right team and ensures that each country’s Trustpilot rating reflects the service provided locally.
Thank you for helping us improve!
Kind regards
Elin, DHL Freight Sweden
Dhl no
Dhl no, you came to my door on the 27th October posted a card i was in. Then came back 28th October then took fa picture of my front door i was in. Then took another picture of someone else leg and door and deleted to them. Someone called Andrew my name is Terence. Nice
October 28, 2026
Unprompted review
Reply from DHL
Dear Gallon,
Thank you for taking the time to share your feedback. I´m truly sorry to hear about your experience and this is certainly not the experience we want you to have as a customer. I sincerely apologize for the disappointment and inconvenience caused.
As your feedback relates to a shipment outside Sweden, the team in the country concerned is best placed to look into what happened and learn from your experience. We would therefore appreciate if you could share your review on the Trustpilot page for the country where the issue occurred. This helps your feedback reach the right team and ensures that each country’s Trustpilot rating reflects the service provided locally.
Thank you for helping us improve!
Kind regards
Elin, DHL Freight Sweden
My heart sinks every time it is my…
My heart sinks every time it is my misfortune to hear that DHL are delivering anything via.the internet.
Twice in two days deliveries have been made several hours before the stated delivery times. The first was left out in heavy rain ; the second taken back because no one was home. The latter item is needed urgently of course.
If I could give negative stars they’d get all five
October 28, 2026
Unprompted review
Reply from DHL
Dear Richard,
Thank you for taking the time to share your feedback. I´m sorry to hear about the issues with your deliveries and understand your disappointment. This is not the experience we want any of our customers to have, I sincerely apologize for the inconvenience caused and appreciate you bringing this to our attention.
As your feedback relates to a shipment outside Sweden, the team in the country concerned is best placed to look into what happened and learn from your experience. We would therefore appreciate if you could share your review on the Trustpilot page for the country where the issue occurred. This helps your feedback reach the right team and ensures that each country’s Trustpilot rating reflects the service provided locally.
Thank you for helping us improve!
Kind regards
Elin, DHL Freight Sweden
My delivery from klippkungen was on…
My delivery from klippkungen was on time, the delivery driver was friendly and the package was not damaged. Thank you very much i will order from you again in the Future.
October 28, 2026
Unprompted review
Reply from DHL
Dear Orian,
Thank you so much for your feedback! We are delighted to hear that your delivery arrived on time, that our driver provided friendly service and that your package arrived in perfect condition. This is exactly the kind of experience we strive to provide for our customers.
Thank you for taking the time to share your experience. We truly appreciate your trust and look forward to delivering for you again in the future!
Kind regards
Elin, DHL Freight
One of the worst customer support I…
One of the worst customer support I ever encountered, they lose your package and when I ask where it is im told one day is in my country and its going be delivered the next day, I contacted them and they say now it didn't even arrived to the country, when I asked where it was nobody can tell me, I paid 20€ for the shipping and more than one time when I asked them about they close the chat. Terrible company literally every time I know order if I see DHL im not choosing it never.
October 12, 2026
Unprompted review
Reply from DHL
Dear customer,
Thank you for sharing your experience. I´m very sorry for the experience you have had and understand your frustration. I sincerely apologize for what has happened and for the frustration and inconvenience this has caused you. This is not the level of service we strive to provide.
As your feedback relates to a shipment outside Sweden, the team in the country concerned is best placed to look into what happened and learn from your experience. We would therefore appreciate if you could share your review on the Trustpilot page for the country where the issue occurred. This helps your feedback reach the right team and ensures that each country’s Trustpilot rating reflects the service provided locally.
Thank you for helping us improve!
Kind regards
Elin, DHL Freight Sweden
I am so dissatisfied with the service…
I am so dissatisfied with the service of DHL. I was surprised with the service standard of a reputed international company. Their name “DHL” is just the brand but their service is very poor. Two times they said that they tried to attempt a delivery but I did not get any calls from a delivery person. But their customer service saying that the delivery person has attempted to deliver which is a lie. I have a doubt whether their delivery personnel are not genuine. I was waiting all the day at the receiving location putting aside my all the other work waiting for the package. Very frustated with their service and I am not recommending DHL at all. I have this experience with DHL Sweden and don’t know of other countries 😡😡😡
October 26, 2026
Unprompted review
Reply from DHL
Dear Vinali,
Thank you for your feedback. I sincerely apologize for the experience you have had and for the frustration, inconvenience and disappointment this situation has caused. I completely understand your frustration, especially after setting aside your day to receive your shipment and then being informed that delivery attempts had been made. This is not the level of service we aim to provide.
Your feedback is valuable to us, as it helps us understand when we have not met our customers expectations and identify areas where we can improve. I would therefore like to take a closer look at the issue you have described. I will send you a separate message via Trustpilot and would appreciate it if you could provide your shipment number and contact details.
Thank you for helping us improve our services!
Kind regards
Elin, DHL Freight Sweden
Wrong on all levels
It is impossible to contact customer service to resolve a problem, and worst of all, the courier company—which originally started as an international courier service—does not allow you to create a shipping label for an international shipment. The Swedish website does not accept foreign postal codes.
October 26, 2026
Unprompted review
Reply from DHL
Dear Jo,
Thank you for sharing your feedback. I'm sorry to hear about the difficulties you've experienced, both with contacting Customer Service and when trying to create an international shipment. This is not the experience we want our customers to have.
You are always welcome to contact our Customer Service team so that we can assist you further. You can reach us at +46 771 345 345, Monday to Friday, 8:00 AM to 6:00 PM. Alternatively, you can chat with us via www.dhl.se/freight, where the chat function is available in the bottom-right corner of the page.
Your feedback is important to us and we look forward to assisting you!
Kind regards
Elin, DHL Freight
Hey DHL
Hey DHL. I tried contacting you over and over without any success. Can you tell your driver to go back to the place they left my £300+ parcel and deliver it to the right place? That door in the pic is not mine. Thank you
October 26, 2026
Unprompted review
Reply from DHL
Dear Ana,
Thank you for sharing your experience. I´m truly sorry to hear about your experience. Please accept our sincere apologies for the frustration and concern this situation has caused. This is not the experience we want our customers to have.
As your feedback relates to a shipment outside Sweden, the team in the country concerned is best placed to look into what happened and learn from your experience. We would therefore appreciate if you could share your review on the Trustpilot page for the country where the issue occurred. This helps your feedback reach the right team and ensures that each country’s Trustpilot rating reflects the service provided locally.
Thank you for helping us improve!
Kind regards
Elin, DHL Freight Sweden
Absolutely disgusting company
Absolutely disgusting company. After a parcel was stolen I have had nothing but problems. I have missed around 15 deliveries with these people.
All they ever say is that I wasn’t in to receive my parcels and that it’s been sent back to the seller. When they drop a pin to say where they are it isn’t even in my district. Customer services are a joke. Don’t want to help what so ever.
October 4, 2026
Unprompted review
Reply from DHL
Dear Emma,
Thank you for sharing your experience. I´m truly sorry to hear about your experience. This is not the level of service we aim to provide and not the experience we want for our customers. Please accept our apologies for the frustration and inconvenience this has caused.
As your feedback relates to a shipment outside Sweden, the team in the country concerned is best placed to look into what happened and learn from your experience. We would therefore appreciate if you could share your review on the Trustpilot page for the country where the issue occurred. This helps your feedback reach the right team and ensures that each country’s Trustpilot rating reflects the service provided locally.
Thank you for helping us improve!
Kind regards
Elin, DHL Freight Sweden
Money grabbers
Money grabbers.
Do not pay for express delivery because they will just deliver it in a normal time frame anyway and charge you for express. I’ve asked for a refund and I’m now being ignored.
Do better.
October 24, 2026
Unprompted review
Reply from DHL
Dear Kieran,
Thank you for sharing your experience. I sincerely apologize for the frustration and disappointment this has caused. This is not the level of service we aim to provide.
As your feedback relates to a shipment outside Sweden, the team in the country concerned is best placed to look into what happened and learn from your experience. We would therefore appreciate if you could share your review on the Trustpilot page for the country where the issue occurred. This helps your feedback reach the right team and ensures that each country’s Trustpilot rating reflects the service provided locally.
Thank you for helping us improve and for your understanding!
Kind regards
Elin, DHL Freight Sweden
Terrible delivery drivers
Had several parcels "delivered"
One dragged uo the drive. Driver refused to help move it any further . He said it was too heavy. Im 66 with a bad back so I was unable to move it myself.
Same driver came back the next day with second parceland just dumped it.
The third parcel was delivered soaking wet !
I phoned DHL on 30th Sept. Still awaiting promised reply.
I have also e mailed 3 times. Again no reply.
So much for their documented complaints procedure
September 29, 2026
Unprompted review
Reply from DHL
Dear Gillian,
Thank you for taking the time to share your experience. I sincerely apologize for the disappointing experience and the frustration this has caused. This is not the level of service we aim to provide and we regret both the issues with the deliveries and the lack of communication regarding your complaint.
As your feedback relates to a shipment outside Sweden, the team in the country concerned is best placed to look into what happened and learn from your experience. We would therefore appreciate if you could share your review on the Trustpilot page for the country where the issue occurred. This helps your feedback reach the right team and ensures that each country’s Trustpilot rating reflects the service provided locally.
Thank you for helping us improve and for your understanding!
Kind regards
Elin, DHL Freight Sweden
Unreliable
Several times I have had parcels sent to me via DHL that have just been thrown onto the pavement in front of my front door although I was home. Then told they were in my letter box which was a lie. But the nearest DHL ophaal place is excellent and are very efficiënt - this is in Noordwijk. But in General the delivery service is unreliable and the Cudtomer service robot chat is useless
October 22, 2026
Unprompted review
Reply from DHL
Dear Linda,
Thank you for your feedback. I sincerely apologize for the disappointing delivery experiences you have had and that our chat support did not provide the help you needed. This is not the experience we want you to have and I completely understand your frustration. We do, however, appreciate your positive comments about the DHL ServicePoint in Noordwijk.
As your feedback relates to a shipment outside Sweden, the team in the country concerned is best placed to look into what happened and learn from your experience. We would therefore appreciate if you could share your review on the Trustpilot page for the country where the issue occurred. This helps your feedback reach the right team and ensures that each country’s Trustpilot rating reflects the service provided locally.
Thank you for helping us improve and for your understanding!
Kind regards
Elin, DHL Freight Sweden
Great experience!
Everything was fine with the delivery of my parcel. It arrived safely. I recommend this delivery service !
September 13, 2026
Unprompted review
Reply from DHL
Dear customer,
Thank you for your feedback! We're pleased to hear that your parcel arrived safely and that everything went smoothly with the delivery. We greatly appreciate your recommendation and your trust in our service.
We look forward to delivering for you again in the future!
Kind regards
Elin, DHL Freight
God forbid you change your delivery…
God forbid you change your delivery date and make another day!! That, THEY offer!! NO delivery NO communication, NO hope of getting through on the ridiculous customer service! Do you know what I've learnt in this pathetically sorry tale?? LEAVE YOUR PARCEL OUTSIDE YOUR FRONT DOOR. DONT CHANGE DELIVERY DATE!!!!! DHL RUBBISH
October 13, 2026
Unprompted review
Reply from DHL
Dear Kim,
Thank you for your feedback. I´m very sorry to hear about your experience and understand your frustration. Please accept our sincere apologies for the lack of communication and the inconvenience caused. This is not the experience we want our customers to have and we appreciate your honest feedback.
As your feedback relates to a shipment outside Sweden, the team in the country concerned is best placed to look into what happened and learn from your experience. We would therefore appreciate if you could share your review on the Trustpilot page for the country where the issue occurred. This helps your feedback reach the right team and ensures that each country’s Trustpilot rating reflects the service provided locally.
Thank you for your understanding & for helping us improve!
Kind regards
Elin, DHL Freight Sweden
Excellent and fast!
October 20, 2026
Unprompted review
Reply from DHL
Dear Jayne,
Thank you for your wonderful feedback! We’re delighted to hear that you were satisfied with our service and found the delivery to be both excellent and fast. Providing a reliable and efficient delivery experience is what we strive for every day, so it’s especially rewarding to receive such positive feedback.
We hope to have the opportunity to deliver to you again soon!
Kind regards
Elin, DHL Freight
Package arrived damaged
Package arrived with significant damage. I would expect better from such a big company.
October 20, 2026
Unprompted review
Reply from DHL
Dear Jandre,
Thank you for your feedback. I´m sorry to hear that your package arrived damaged. I understand your disappointment, especially as you expected a higher standard of service. This is not the experience we want our customers to have and I sincerely apologize for the inconvenience caused.
Please register a damage claim so that we have the opportunity to investigate this matter further. You can find the claim form on our website: https://www.dhl.com/se-en/home/freight/help-center-for-european-road-and-rail-freight/how-to-submit-a-claim.html
If you need any assistance, you are always welcome to contact our Customer Service team. You can reach us at 0771 345 345, Monday to Friday, 08:00-18:00. You can also chat with us via www.dhl.se/freight, where the chat function is available in the lower right-hand corner of the page.
We look forward to assisting you further!
Kind regards
Elin, DHL Freight
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