A guy came at gunpoint at me and Swapfiets bike mechanic, Sean, came to my rescue whereafter he delivered my new bike. While strolling through Copenhagen I got stopped by countless beautiful women who... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The person who helped me with the service was very nice! It was also very helpful in explaining different proper care solutions for the bike, and fortunately, the bike was in very good conditions a... See more
Company replied
Great & easy service! When I picked up my bike, they had prepared a small one. After a test drive in the street I asked for a bike that has a higher steer, so i can sit with a straigth spine while bik... See more
I have always had positive experiences with the staff, always super kind and helpful! But my favorite is Aylin, I’ve met her a few times and she’s just so sweet and we’ve always had such great interac... See more
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Company details
Written by the company
Dit cykelabonnement | Din egen cykel | Gratis reparation | København, Odense, Århus & Aalborg
Contact info
4.2
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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Great service
Great service. Sean was very friendly and helpful. Arrived perfectly on time and solved my bike issue. I am super happy with the quality of the service! Good job!
February 17, 2026
Unprompted review
Reply from Swapfiets Danmark
Hi Tomas,
Thank you for the amazing review!
We are happy to hear Sean was friendly and solved your bike issue right on time. We will make sure to pass on the compliment to him!
Enjoy the ride.
Team Swapfiets
Its great help for me in this cold…
Its great help for me in this cold weather
February 17, 2026
Unprompted review
Reply from Swapfiets Danmark
Hi Bhupendra,
Thank you for your review!
We are happy to hear that we can be of great help to you during these cold days.
Enjoy the ride.
Team Swapfiets
Great service!
February 15, 2026
Unprompted review
Reply from Swapfiets Danmark
Hi Mihir,
Thank you for the review!
We are glad to hear you enjoyed the service.
Enjoy the ride.
Team Swapfiets
Reply from Swapfiets Danmark
Hi Ana,
Thank you for your review!
We are happy to hear our colleague was nice and helpful. That's what we all strive for!
Enjoy the ride.
Team Swapfiets
Bike is not good for daily commute
There is only 2 stores which are in the city of Copenhagen. As I stay in lyngby it is a far place for me to keep coming back if there is an issue. The gears dont change that well and since lyngby has alot of hills and using it for my daily commute ,this bike doesn't help very well for climbing up and is not build for more than 10 mins in my opinion.
There should be a service where I can return the bike / stop service within 1-2 weeks if it is not comfortable for me.
I have to pay for a whole month plus the sign up fee , even if I dont like the bike.
February 3, 2026
Unprompted review
Reply from Swapfiets Danmark
Hi Husain,
Thank you for your review.
We are sorry to hear that the bike is not working out for your commute in Lyngby. We understand that the distance to our stores in the city center is inconvenient when you run into issues.
However, a Swapfiets is definitely built for rides longer than 10 minutes. If the gears are not changing properly, that explains why the hills feel so difficult. We strongly recommend visiting us one more time to get the gears fixed or the bike swapped; a properly working bike makes a huge difference on those hills!
Regarding the contract: while we don't offer a specific 2-week trial, our monthly subscription is designed to be flexible. We understand your frustration regarding the fees, but we hope we can at least provide you with a properly working bike for the remainder of your time with us.
Kind regards,
Team Swapfiets
Super
Super, easy and quick service. The guy who brought the bike to my adress quickly identified the issue and ensured that I had a new bike within minutes!
February 3, 2026
Unprompted review
Reply from Swapfiets Danmark
Hi Daniel,
Thank you for the super review!
We are glad to hear that the service was easy and quick. It is great that our colleague could identify the issue immediately and get you back on the road with a new bike in minutes.
Enjoy the ride.
Team Swapfiets
Very good
Very good customer service, strong and beautiful bikes and fast assistance when needed.
January 28, 2026
Unprompted review
Reply from Swapfiets Danmark
Hi Maria,
Thank you for the compliments!
We are happy to hear you appreciate the design and strength of our bikes, as well as the speed of our support team. We want to keep you moving in style!
Enjoy the ride.
Team Swapfiets
Very satisfied and love their coffee (Aarhus)
I have been a member since August 2025 and am very satisfied with their service. I started by trying out a bicycle, which is very nice to be able to do without any commitments.
I signed up for a Power 1 el-bike straight after which is perfect for me because I don't like using gears, I just have one gear and adjust how much the battery helps. It's my main transport for work and other things. Also just for taking a nice bike ride in the nature. I have been biking all winter and the tires are great, not had any problems in the winter weather.
I went for a winter check-up, and the employee was very friendly and the service was fast and good. Also, great tasting coffee they have.
Then I happened to get a flat tire recently. I booked a service time through the app. When I arrived on my time it was actually fairly busy, most busy I had seen the shop but the employee came straight to me and offered help, switched out my bike for a new one and sent me happily on my way.
When I was biking on this new bike, it felt a bit off. I wasn't sure what was the problem but it definitely felt different than my other bike I had before. I decided to try it out for a few days to see if I would just get used to it but it just felt unstable and I didn't feel safe using it. So I booked another service time. The employee was again very nice and friendly and he agreed with me that the bike was a bit off. So I sat down with a cup of coffee while he readied a new one for me. Even swapped out my battery so I went out with on a full charge as well which was a bonus!
Guess I was just a bit unlucky to get the unstable bike, but I got a good cup of coffee for my visit and am very satisfied with the bike I have right now.
Their app is very user friendly and easy to book service times there. The only nitpicky thing I could point out with the app is that on the frontpage where it says the subscription amount, it doesn't include that I have a basket on so that is actually not the amount I pay each month which is a bit misleading since the basket is also paid for monthly in the subscription fee.
To summarize: Frederiks Allé in Aarhus has awesome employees with great service and lovely coffee.
January 27, 2026
Unprompted review
Reply from Swapfiets Danmark
Hi Eyrún,
Wow, thank you for taking the time to write such a wonderful and detailed review!
We are thrilled to hear that the Power 1 suits your riding style so well—its simplicity is indeed perfect for both commuting and nature rides.
We will make sure to pass your compliments on to the team at Frederiks Allé in Aarhus. They will be delighted to hear that you felt well taken care of (and that you love the coffee!). We are glad they could solve the issue with the unstable bike quickly so you could get back on the road safely with a full battery.
Thank you also for your feedback regarding the price display in the app. We appreciate the input and will forward this to our developers to look into.
Enjoy the ride!
Team Swapfiets
The bike just works—in all kinds of…
The bike just works—in all kinds of weather. The staff are super friendly and always ready to answer questions or fix the bike when needed. Having repairs included in the subscription is a huge plus and makes the whole experience effortless. I wrote this review after canceling my subscription which was quite easy too. The staff member asked me for a review. I’m cancelling because I got a more efficient way to transport myself around the city and the battery weighs what feels like 1000 kilos - especially when you have to carry it around with you all day to avoid it getting stolen. I had the bike for 5 months and never had to use the walk in service.
January 24, 2026
Unprompted review
Reply from Swapfiets Danmark
Hi Amalie,
Thank you for the amazing review.
The service is at the centre of what we do, so its great to hear that our hard work is providing the effortless experience for you, that we wish for all of our members.
Our team really are an amazing bunch who are not only highly trained mechanics, but also lovely with it!
Have a great 2026!
Your Swapfiets Team.
Very kind personal and really good…
Very kind personal and really good service without any questions at all.
January 23, 2026
Unprompted review
Reply from Swapfiets Danmark
Hi Martin,
Thanks for the fantastic review.
Our people work tirelessly to make our service the best it can possibly be so that you can enjoy every minute you spend with us. It sounds like it is working.
You might not have any questions now, but if you ever do you can always contact us by email, phone and now with WhatsApp.
If you ever need us we'll be there for you.
Your Swapfiets Team
Their service is really good and fast.
Their service is really good and fast.
January 17, 2026
Unprompted review
Reply from Swapfiets Danmark
Hi there,
Thank you for the review!
We are glad to hear that you found our service really good and fast.
Enjoy the ride.
Team Swapfiets
Reply from Swapfiets Danmark
Hi there,
Thank you for the review and the smiles!
We are happy to hear you liked the service.
Enjoy the ride.
Team Swapfiets
The best in town
The electric bike is a one-way street! I love it, and I'll definitely rent it again when I get back from my holidays :).
Also, I want to highlight the excellent service from the staff, who always helped me and resolved everything whenever I needed it. Thank you!
January 11, 2026
Unprompted review
Reply from Swapfiets Danmark
Hi there,
Thank you for the wonderful review!
We are so happy to hear you love the e-bike (once you go electric, it is hard to go back!). We look forward to welcoming you back after your holidays. We will pass on your compliments to the staff for their excellent help.
Enjoy the ride.
Team Swapfiets
It is the second time within a month…
It is the second time ( and the second bike) within a month that the bike stopped working. I rented an el bike and suddenly it stopped functioning- And it is not the battery! You estimate the travel time from home to work, but then you suddenly realize the bike doesn't work, and you end up being late for work.
I expect a deduction on my next bill, to be honest. This kind of unreliability is really frustrating.
January 6, 2026
Unprompted review
Reply from Swapfiets Danmark
Hi Adriana,
Thank you for sharing your feedback.
We completely understand your frustration. Relying on a bike that suddenly stops working is incredibly annoying, especially when it causes you to be late for work. Two breakdowns in one month is certainly not the standard we aim for.
We are glad to see you have already been in touch with our support team. As confirmed in your conversation with them, we have arranged a compensation on your next invoice to make up for the inconvenience.
We hope this bike runs smoothly for you!
Kind regards,
Team Swapfiets
Enjoying till now
November 1, 2025
Unprompted review
Reply from Swapfiets Danmark
Hi Roshni,
Thank you! We are glad to hear you are enjoying it so far. Let's keep it that way!
Enjoy the ride.
Team Swapfiets
You rent a bike
It's not complicated. You give them money and they give you bike. If something happens to bike, you take it in and they fix it.
I pay them money and, as such, have received bike. The left pedal got messed up somehow, so I took it in and they fixed it.
Of course I'm satisfied. The service I pay for, "bike with repairs", is being provided exactly as expected.
December 19, 2025
Unprompted review
Reply from Swapfiets Danmark
Hi Mias,
Thank you for the review.
We love your summary! Keeping it simple and ensuring you have a working bike is exactly what we aim for. We are glad we could get that pedal fixed and get you back on the road quickly.
Enjoy the ride.
Team Swapfiets
Reply from Swapfiets Danmark
Hej Ana!
Mange tak! Det er vi rigtig glade for at høre.
God tur!
Team Swapfiets
Everything Perfect :)
December 17, 2025
Unprompted review
Reply from Swapfiets Danmark
Hi Ismael,
Thank you! We are delighted to hear that everything was perfect for you.
Enjoy the ride.
Team Swapfiets
Service was quick and great
December 15, 2025
Unprompted review
Reply from Swapfiets Danmark
Hi Adrian,
Thank you for your Review. We are happy to hear that you found our service quick and great.
Enjoy the ride.
Team Swapfiets
Great service to check the bike and…
Great service to check the bike and replace if needed 💓
December 15, 2025
Unprompted review
Reply from Swapfiets Danmark
Hi Thais,
Thank you for the kind words. We are glad we could assist you with checking your bike and providing a replacement to keep you safe on the road.
Enjoy the ride.
Team Swapfiets
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