Swapfiets Danmark Reviews 

Great & easy service! When I picked up my bike, they had prepared a small one. After a test drive in the street I asked for a bike that has a higher steer, so i can sit with a straigth spine while biking, which was no problem at all. If you are staying in Denmark for a longer than a month, it is worth renting a bike monthly compared to the more expensive donkey bikes. It's been a week biking my swapfiets and i love it. The bike is sturdy, firm and easy!

Swapfiets is exactly what I envisioned!

Incredible and kind service
Comfy bikes
High level user experience

I was reading a lot of reviews before buying a membership,
And now, after 2 months using it, I can tell you- it’s SO worth it.

I’ve had an accident about a month ago, due to myself cycling too fast, and had to rest a long time until being able to bike again.

When I went to Swapfiets Oslo Plads,
The kind Clara was giving be a lovely service, always with a smile, replacing my bikes just to be on the safe side.

If you want a piece of mind while biking, and you’re not sure wether biking is for you long term - Swapfiets is exactly what you need!

Good service for fair price. Excellent employees in store

Great mechanic, super troubleshooting mind oriented and nice guy came and fixed my bike in no time.

fast and efficient service
Merci ☀️☀️☀️☀️☀️

Bad! Don't choose.

On March they stopped sending payment warnings, so I obviously forgot about it!
It all ended with them sending debt collectors towards me.
Very bad experience. Better just buy a bike.

The subscription experience was really smooth. From registering at home to picking up my bike, it took less than 2 hours.

The staff are very kind and attentive. They set up my bike in 5 minutes and I was ready to go!

So far I’m enjoying my bike.

I had a great experience testing the bike. The staff was very friendly and patient, explaining everything to me! As someone with zero experience with bikes, they gave me a lot of confidence and the tips I needed. Thank you so much!

The quality of the bikes isn’t bad, however sometimes you may get one which isn’t properly working. Last year I went for the usual checkup and they decided to replace it directly; I was fine with their choice, until I cycled back home and realised that brakes weren’t working properly. I had to go back the following days and get another bike, which cost me double of the time. They also removed my basket, so I had to bring it home on my hand.
Now, after two years, I upgraded to an e-bike, had a few questions after receiving it and been trying to call them for 2 days in a row without success. Both days I stayed on the line for more than 20 minutes, then the voicemail said nobody was available and closed the call automatically. I was extremely frustrated and thought about cancelling my subscription, because the lack of attention to the customer service is concerning and extremely disappointing.
I’ll keep it for the summer and then I’ll probably drop it, also because it went from ~450dkk to 499dkk per month. Sad.

I am extremely disappointed with my experience with Swapfiets.

Last Saturday, I spent several hours at the store trying one bicycle after another. Every e-bike I was offered was in poor condition, and none of them came close to justifying a monthly fee of around 600 DKK. After repeatedly being presented with unsuitable bikes, I eventually left with a regular non-electric bicycle simply because I had run out of time and patience.

What made the experience even worse was that I could clearly see other customers leaving with much newer, sturdier, and better-maintained non-electric bikes, while I was expected to accept an old and worn-out bicycle. When I raised this with the employee, I felt my concerns were completely dismissed. There was no genuine effort to address the issue or provide a fair solution.

The bicycle I received is so unpleasant to ride that I have not used it since the day I collected it.

Today, I called the Amsterdam customer service team hoping to give Swapfiets another chance. I was willing to spend yet another Saturday travelling to the store so that the situation could be resolved properly, either by exchanging the bicycle or finally receiving an e-bike that reflects the price being charged. Instead of taking ownership of the situation, I was essentially told to follow the standard process and “try my luck” at the store. When I asked whether someone could contact the store to help ensure there would actually be time to resolve the issue, my concerns were met with what felt like laughter and complete indifference.

The most disappointing part is not even the poor-quality bicycle. It is the lack of customer care. When a customer has already spent hours in the store, received poor equipment, and is making an additional effort to resolve the problem, a good company should be willing to make an exception and provide a better experience. Swapfiets showed no willingness to do that.

This experience has left me with the impression that customer satisfaction is simply not a priority. Based on my experience, I cannot recommend Swapfiets.

I didnt book a time for assistance, i was just nearby when i noticed the rear axle of my bicycle was a bit loose, i popped into the shop, the staff was nice, welcoming, solved my problem in a jiffy and oiled up the chain a bit too!

It made very easy to go around the city with swapfiets cycle. I love the cycle and staff gave the information about the cycle and insurance.

Very well digital process right from booking till delivery with support is very easy and convenient for any customer.

Unfortunately, I’ve had a very poor experience with Swapfiets’ e-bike and customer service.
I have had the bike for 4 months, and during that time the electric assistance has stopped working 3 times. I have already had the bike replaced once, but the problems have continued.
When the assistance stops working, you are left with a very heavy bike that is difficult to get home. In my case, this has been especially problematic because I am pregnant and specifically chose an e-bike to have a safer and less physically demanding way to get around.
I therefore contacted customer service and asked for a refund — at minimum for the last month — since I am paying for a product that does not work. However, Swapfiets refused any refund and instead offered 150 DKK in compensation or yet another bike replacement.
I am very disappointed with both the quality of the product and the way this situation has been handled.

Staff explained me all very well and nothing to complain. Fast and satisfactory.

Instruction were pretty fast & short. A bit more time would have been nice especially how to start the e-bike.

I got small problem with my bike and I went to replace on Oslo plads. Got more worse bike with no battery support while riding. Tried emailing and text on whatsapp and multiple calls but no response. I am a loyal to this for more than 6 months but now i think it is time for changing brand because it is my daily commute option. Just one day with bad cycling ruins my whole day. Not satisfied with the service at all !!!! Swapfiets was a good brand in my opinion before it is destroyed now!!

Great experience. The staff member explained everything clearly (how the bike works and the company’s benefits). It was quick and efficient