Swapfiets België Reviews 

I will write this review in English so that it can reach more people:

5 Star rating!

I don't really know what to write here. Excellent bike! Very safe! Real cheap!

I payed 100€ for a bike that I can keep with me at home for 31 days. Kinda cheap, if you see that renting a bike by the coast for an hour costs you 20€.

The company is great! I looked for an alternative but there are no companies who do the same.

Excellent bike. Fast. Great brakes. Comes with a few handy features that I can't really remember, like putting my heavy backpack on the frame at the back. Lights go on rear AND front with one click on the button at the steer. My ass never hurt with this bike! Riding 2 000 km in one month!

I use the limited public transport and a normal bike. I never had the chance for an electric bike because I have no employer. I do courses.

I explored whole new areas I had never seen or realised before. I saw the bigger picture of the bus and train connections and of the towns and cities. I have lived here my whole life and never got to see what I now saw!

Too bad in the end I did not get to choose the grey bike, but I did not dare to say anything because I got the heavy bike for the price of the middle heavy.

August bike renting is nice. Winter would not be as nice. Rain a few times. Including the time I had to ride 2 times 50 km to the store for repair of the front light and an electric connection cable I damaged so that the electric system fell out on heavy bumps. Good it was repaired on the spot. Bad was that I did not get a transfer to a grey bike, and I had to ride 100 km in the pooring rain.

Btw: They gave me a full new battery for the ride home.

Nothing but good about this bike, exept for some springs to handle the bumps.

This bike is fast, light, flexible, powerful and safe!

Exept ofcourse when the battery is dead.

Only forgot loading it a few times and only had to walk with a dead battery home a few kilometers a few times.

I put an extra lock on it but only used it a few times. The locks are easy and secure. Good because you have to pay 1 400€ when it gets stolen. I did not took the battery out every time because this too had a key lock.

Real radius: 70 km?!

It is in my living room now. Tomorrow is the day I will have to return the bike to the store.

I first wanted to loan the bike for six months next year but I think I am going to pass on that one even though it is cheaper a months. I got very good use of my money. I saw everything to 5 towns and cities away from my home town. Places 30 km away and still doing a detour. Little bit exhausting too!

Disc brakes. My bikes still have normal breaks. Bell easy and good. Little more silent when it has rained.

An experience. Beaufitul landscapes. Hills totally no problem (like it is with steps). Downhill it adds extra speed. It is not limited to 25km/hour like steps. I have reached speeds up to 40km an hour often on this heavy, steady bike. Record speed: 46 km/h.

So happy in all these years I have now rented this bike and I will be happy and remember this and the places I went for years to come. Some places take 45 minutes while train connections would take hours.

I payed the bike with my monthly fee at the beginning of the month also because I knew that at the end of the month I would be out of money but... I'll still have the bike (to figure out some solutions)!

This bike is excellent! Splendid! Mighty!

Great, great, great!

5/5!

Almost the whole staff are friendly, nice, warm & here for the customer!
They are not lazy, doing a good job.
The whole situation is veeery a large expansion, the customer service team, the employees in the shop, the plans, everything...

I don’t have to stress myself to chase the buses anymore I’m glad I subscribed to Swapfiets

I used Swapfiets between 2020 and 2026 so far. The bicycles I used were in good conditions and good for riding to work or tours in the city of Brussels. Since they have the safe locks and are registered I did not have to warry about a stolen bike. Whenever I had a small problem with the bike I the service was fast and friendly. If it could not be repaired in 10 Minutes they simply provided an exchange bike.

Service is good enough

Great service, the app works great the bikes are great, nothing to complain about

Service was fast and professional.

I went to the pick up store quite early because I was already in the area and they took me in no problem. They fitted the bike to my height perfectly and even took the time to let me try a few bikes.

Very quick and professional help! The staff member helping me was super nice.

Easy, comfy and professional

Customer service in the Antwerp store is dry. You are barely greeted when you come in (no hello, smile, eye contact) but they do not hesitate to let you know you’re on the way. Overall you feel like a nuisance.

Super service hyper accommodant, rapide et efficace. Merci Jonathan!

The broken bicycle was replaced for a working one. Despite that the “new” bike looks more beaten up than the first: rust spots and chipped paint showing all over the bike. A better maintenance would do no harm

Very sturdy and comfortable bike, great service, reasonable price.

Very good and effective service. Friendly staf.

The most friendly employees and lovely service. The most affordable and sustainable micro mobility company there is at the moment !

It was very easy to book the bike via website. I was 15min late for my appointment but the staff was very understanding and friendy. They gave me a thorough knowledge about the bike and also helped me understand the type of subscription i have.

I just had a flat tire on a rainy Wednesday, going home from work. Logically, I,m not able to get home in this condition so I call the helpcenter. They just told me the earliest appointment is on Saturday!! 3 days to repair a flat tire. They did not offer a pickup service so I had to leave my bike there and get home by bus. The best part is that I will have to go back, where I left my bike on Saturday for them to repair or replace my bike!! It’s a horrible experience honestly. None of this solved my problem.