SUITSUIT Reviews 

I have been travelling yearly and as a family, we have bought altogether 8 suitcases and accessories from SuitSuit. The luggage bags are excellent. They're moderately durable and aesthetically beautiful. One of the top handle of the suitcases became worn out/tearable but I have this one for 15 years or so. However, I still love my suitcases and my recent purchase received today, came in cocoa brown and taupe. These colours are as beautiful, if not even more than, in pictures.

We bought a gift voucher for our son-in-law but unfortunately he couldn't use the voucher. So we asked for refund, which Suit Suit didn't want to process. That's pretty poor customer service. So, our future luggage (and that of our family and friends) will come from somewhere else.

I ordered on 18th and they never shipped the products. I contacted with them and they told me (Agent: Jasper) on 26th that it was a problem with my order but everything was solved and they would send the products. Never happened. On 29th I contacted again. They told me on Christmas day they don't sent products??? Christmas day is 25th, right??? They told me that on 29th afternoon they will send it, and I would receive an email. Never happened. For how many days you will tell me the same? What will be the next excuse? It was for a Christmas present. You should send the products accordingly with your term and conditions. And if you make a mistake internally you should solve as soon as possible. The contact service was not professional and not good. It feels like the agent has a personal problem with us or something like that. Please, solve the problem. Also the price for the delivery is very expensive for this horrible service, I request at least, that you give me the money of the delivery back. And of course, I will never buy again here.

First of all, the product description and photos on your website are misleading. The images do not clearly represent what is actually being sold. I purchased what I believed to be a complete suitcase, but later discovered that I had only bought the outer case. This was not made clear at the time of purchase and led to a misunderstanding that could have easily been avoided with accurate photos and descriptions.

As soon as I realized the mistake, the payment had already gone through. I immediately contacted your customer service to request cancellation of the order, especially since the shipping fee exceeded €7 and I had no interest in receiving a product I did not intend to buy. My request was refused, and the response I received — “what a pity” — was unprofessional, dismissive, and unacceptable for any company, let alone one that claims to value its customers.

I was then instructed not to accept the delivery if I did not want the product. However, the carrier left the package anyway, without my consent or signature. As a result, I am now forced to deal with a product I never wanted, along with unnecessary inconvenience and wasted time.

This entire situation stems from misleading product presentation and poor customer service handling. I expect Suitsuit to take responsibility and provide an appropriate solution, such as a return at no cost to me and a full refund.

I chose suit suit because of 5 year guarantee, but it turned out to be false promise. The surface is cracked, however they examined that it's because of overuse, not directly caused by production or material, so they will not repair or replace even if it's within 5 years. I think they can always find an excuse to deny any kind of support, and 5 year guarantee is scam and misleading in sales. I'm curious how ACM or de Geschillencommissie would say.

I ordered two products (order EN12396) and didn’t receive any update for over a week. I reached out to them myself, and they replied that one of the paid products is out of stock. I asked to exchange it for the same item in a different color, but that wasn’t possible.

After almost a month since placing my order, they finally processed a full refund and have to place a new order. I would have expected at least a gesture of goodwill, like a discount code, especially since the issue wasn’t my fault — and I even went on vacation without the products I ordered.

Their customer service is worse than a random Chinese shop. I own a SuitSuit suitcase and have been happy with it, and I wanted to buy packing cubes and was even considering getting more suitcases. But after this disappointing experience, I will order from a competitor instead. Thanks for nothing.

I bought a super cute suitcase here a few months ago, was super happy with it until the first time i flew with it. It had broken during transit near the wheel leaving a big hole at the bottom. Absolutely shocked, I had read these Trustpilot reviews before but didn't want to believe it, IT'S TRUE! I messaged them right away because of the '5 year warranty', but apparently it doesn't cover actually travelling with it... so? absolutely useless.
Another word of warning, if you have already been unlucky enough to buy one, check quickly if it is broken when you get to your destination and then submit a claim to the airline right away. I didn't know there was a 7 day limit and I didn't notice it was broken until it was too late, and my insurance also didn't cover it because of this. Honestly awful experience and I wouldn't buy from this company again if I was paid to.

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In response to the reply of suit suit, I have had hardshell suitcases in the past which have not suffered nearly as much as this. The flight was from Amsterdam to London, less than 1 hour, and I severely doubt any ‘unreasonable use’ occurred during the transit in and out of the plane enough to create a gaping hole in the plastic. I am disappointed in the reply, stating the defects may indeed have been covered, when clearly the product shouldn’t have broken this easily and I was told it was not covered. Due to the amount of similar reviews on this subject, I can only imagine the amount of warranty claims they receive, which makes sense that they would try to get out of as many payments as possible. Very disappointing customer service.

I'm having trouble receiving my refund. I have already sent more than 15 emails and written on Instagram. And I have no return for the RE-2024-3233 request EN9057. Inadmissible! Lack of respect for the customer.

I have a set of beige suitcases. The purchase was made less than a year ago, and I have used the suitcases for two trips, each lasting less than two weeks.

Both handles are no longer working. The button is malfunctioning, and they slide all the way up when it eventually works after pushing and pulling.

Additionally, the exterior of the suitcase is covered in scratches. The original protective cover from Suitsuit that I had purchased was also torn during loading for the flight.

One of the wheels is completely broken, and there are multiple cracks around the wheel areas of the suitcase.

I would never recommend the suitcases of this brand to anyone. You pay for the name, not the quality.

Beautiful suitcase- was absolutely in love with it the second I receive it! 1st trip- the luggage was broken, and broken to a level that it cannot be repaired... I understand it is the fault of the company/airport, however... my 2nd luggage which was bought from Bol with 50 euros withstood the tear... it is supposed to be crafted so that it can withstand damages at least for the 1st trip... 300 euros gone just like this- disappointed is all I can say.

Currently I am waiting for my fly.
I was walking to check in…. ALL OF THE SUDDEN I felt that the tire goes really bad….
I checked…..
THE TIRE got broken even before my fly.
I need to fly now with the broken one.
I can’t take anything else now.

So I need to hope to nothing get more broken.

I am really disappointed.
For such a price the koffer got broken even before my trip.

First it was delivered with a lot of scratches, but it was fixed by you, and now it got easily broken not knowing why. On the straight way.
I really want to put official complaint.

It was way too much.
With the scratches and now with the broken one.

I want to send it back and receive money back.

It is not worth 150€!!!!’
For that kind of money I can buy the cheap ones, which are stronger than this one.

NOBODY ANSWER THE E-mails.

As I see they easily answering here…

My delivery has not arrived! I order it over 2 weeks ago and on the website it clearly states that it will take a few days for delivery. I sent an email clearly stating my concerns and that they should cancel my order if it was not possible to deliver, and all they said was that they will escalate it to the warehouse! I am travelling home on Friday, and do not have any suitcase to travel with.

Absolutely terrible service, do not trust this company!

Horrible!!! It is broken cant open using the combination code.
I have returned it more than 2 weeks and they have not return my money yet!!!!!!

I bought a suitcase for hand luggage, the suitcase arrived damaged. After sending that one back, I bought a new suitcase, which on the very first trip was so damaged due to the horrible quality of the suitcase. Instead of a refund or a new suitcase that had been purchased less then a week ago, I received an email that stated to try to get my money back from the airlines. There is zero ownership for an incredibly bad quality. I havent even received my refund for the first suitcase that arrived broken. It is impossible to speak to someone on the phone. For me the overall experience with suit suit as a company and product is a nightmare. I would never recommend this quality of suitcase to anyone.

Really really beautiful suitcases! Nice quality. Love it. Also the people working on the Customer Service: thank you for taking care of the missing baggage label so quickly. I am very happy with my new collection of suitcases.

Problem with delivery service and Klantenservice still has not been able to help. I’m still waiting for a delivery supposed to be done on 26-11 (and today is 01-12!!). Package is clearly lost but Klantenservice says I have to wait (for what??). Unacceptable.

I orderd a blossom hand luggage but the quality is absolutely underfar as I'm used to from SUITSUIT. After 1 trip the blossom hand luggage looks dented and scratched. The customer service is hard to get a hold of and do not offer a satifactory solution. The suitcase is just used 1 time on a train!! Last week I read that Blossom will be discontinued. In my opinion says this something about the quality.

Sent me a wrong size. In order to return it, I need to pay 6€ for delivery. It’s a daylight robbery

My order has never arrived. DHL tracker doesn’t show any date for a week now.
Poor customer service