Simplyused Reviews 

1,453
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Fast and clear way to sell my Imac 27inch to Simplyused. Realistic offer and perfect with the payment.

Rated 2 out of 5 stars

Very disappointed. I’d recommend using Apple’s own service instead. I sent in a laptop that was initially valued at €180, and I filled out everything accurately. The laptop had been kept in a case... See more

Company replied

Rated 5 out of 5 stars

They do what they promise, with no argument. Unlike others who pretend to take over an Apple products but then discourage every single detail in order to pay less. These people appreciate value for... See more

Rated 5 out of 5 stars

My package went on a European tour (went to Greece, Hungary and Bulgaria before arriving in Belgium. Contacted customer service and was told not to worry about anything....insurance would handle it i... See more

Company details

  1. Computer Repair Service
  2. Cell Phone Recycling and Unlocking Service
  3. Computer Accessories Store
  4. Second Hand Store
  5. Technical Service

Written by the company

Refurbished-toestellen, daar weten we alles van. Zo hebben we alles in huis om iPhones, iPads, MacBooks en andere producten een tweede leven te geven. We brengen ze opnieuw op de markt en maken de cirkel rond. Omdat we de Refurbished-producten door en door kennen én alles in-house doen, krijg je bij ons een behoorlijk bedrag voor de restwaarde van je toestel. Transparantie vinden we belangrijk. De dag nadat we je pakket ontvangen op onze locatie in Zomergem (Gent), controleren we eerst je toestel. Daarna krijg je de prijs die je beloofd werd binnen 48 uur op je rekening, op voorwaarde dat je toestel daadwerkelijk in de staat is zoals je hebt aangegeven op de website. Is dit niet zo, dan krijg je van ons een nieuw bod. Je hebt hierin de volledige vrijheid om dit wel of niet te aanvaarden. Toch liever niet? Geen probleem, we sturen je toestel gratis terug.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 55% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(1,453)

181 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Smooth and hassle-free sale

I sold my laptop through SimplyUsed and had a very positive experience. The process was straightforward, communication was clear, and payment was made promptly. Everything went as expected, and I would use the service again.

August 4, 2026
Rated 5 out of 5 stars

Perfectly professional

Perfectly professional. Everything handled in a timely manner. Before I even could start to refresh my bankingapp the money was already there! Two days later they even managed to send me a screenshot of the IMEI of the phone on my request! Don't sleep on this one!!

June 15, 2026
Rated 2 out of 5 stars

Never again for me ....

The calculator is a clear and fair tool, it deducts or adds fairly as far as I could tell/know.
But then once they have the laptop in possession, the amount changes drastically!
Not 165 euro possible money back, just 20!!
In that email I found pictures of a part of a laptop, half screen, half keyboard. That keyboard what very dirty, mine was never!
Made me question which laptop that was ... but ok.
How do I know .. and I didn't want a lot of hassle.
Next time I think I just throw the old laptop away or hand it over to charity.

I personally wouldn't recommend Simplyused, I am sorry.
But .. there probably will be more of these kind of companies and one has to decide for them selfs if they trust them.
I don't, I tried and I learned to not do this again.

June 4, 2026
Simplyused logo

Reply from Simplyused

Beste Ilse,


Wat jammer te horen dat u ervaring minder goed verlopen is.

Wanneer het toestel overeenstemt met de opgegeven staat gaan wij onmiddellijk over tot uitbetaling,
dit was hier helaas niet het geval.

Hierdoor diende wij een tegenvoorstel te plaatsen op basis van de effectieve staat van het toestel, het scherm van dit toestel beschikte over een defecte coatinglaag waardoor wij het scherm hiervan diende te vervangen .

Wanneer wij een tegenvoorstel dienen te plaatsen wordt er zo duidelijk mogelijk gecommuniceerd wat de reden hiervan is met bijgevoegde foto’s van de schade.

Hierna heeft u de vrijheid gekregen het tegenvoorstel te accepteren of te weigeren.
Bij weigering wordt het toestel kosteloos door ons retour gestuurd.

Desondanks uw ontevredenheid besloot u het tegenvoorstel toch te accepteren.

Na acceptatie van uw kant hebben wij nogmaals meegedeeld indien u niet akkoord gaat wij alsnog bereid waren het toestel kosteloos te retourneren.
Alsook hebben wij aangeboden u te voorzien van extra foto’s ter verificatie van jouw toestel.

Hopelijk bent u alsnog tevreden met onze service.

Met vriendelijke groeten,

SimplyUsed

Rated 5 out of 5 stars

Got good price for my mobile

Got good price for my mobile. Everything was easy and clear and after receiving my device a quick payment.Got good price for my mobile. Everything was easy and clear and after receiving my device a quick payment!

May 28, 2026
Rated 5 out of 5 stars

Perfect just maybe they pay a bit less

I didn't face any single issue working with them. I sold my MacBook, if u have questions they answer so fast and all went smoothly. Not like some other sites...
Maybe the payment is a bit less than other but u don't get headache

May 28, 2026
Rated 5 out of 5 stars

Trade in was super simple

Trade in was super simple, money which was indicative on the website was accurate. I received the same amount, sending the parcel via DHL was super easy. Highly recommend Simply Used!

May 22, 2026
Rated 5 out of 5 stars

Honest prices with honest feedback.

Honest prices with honest feedback.
I sent in 2 devices. One as used and one as almost new. The almost new one had scratches which I missed. They sent clear pictures where you could indeed see the scratches. They proposed a lower (still honest) price.
Once I approved the prices, I quickly (less than 2 weeks) received the money.

May 7, 2026
Rated 1 out of 5 stars

Not the promised service!

It tooks them 2 months and several mails from me to take a decision to pay the 60€ they promised me. When they send the email that they just payed me, after one week I had to send them an email to ask them why I didn’t get my money on my bank account. At the end, it was ok but it costed me a lot of time and if you don’t ask for your money they wouldn’t pay out.

April 27, 2026
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Reply from Simplyused

Hello Jurgen,

we understand your frustration regarding the timeline.

The security lock on your device created a technical roadblock that usually voids the payout process.
We went the extra mile to ensure you still received the full €60, though this required extra manual steps and time.

We are sorry if the communication wasn't clear enough during this period, but we are happy we could settle this for you despite the technical complications.

We hope you are still satisfied with our service.

Kind regards,

SimplyUsed.

Rated 5 out of 5 stars

Fast and reliable service

Fast and reliable service, payment as per review, shipped on Tuesday, received the next day, transfer made at the end of the day, received the following day, all good :)

February 11, 2026

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