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rebuy.fr Reviews 

5,672
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

J’ai Commander l’IPhone 13 lumière, satellite 128 GO il y a maintenant un mois Je l’ai pris en bon état, franchement pas déçu par la qualité, quelques rayures, mais rien d’alarmant pour l’état tout va... See more

Rated 5 out of 5 stars

Good offer on my mac mini, sending it, the tech assessment and the payment were fast and without bad suprises like I got selling on the other 2 main French companies coming up with reason to drop th... See more

Rated 1 out of 5 stars

Like other users here, they falsely claimed that the package arrived empty. How convenient, they get to keep the Apple Watch and not pay out any monies. Steer clear of this company.

Company replied

Rated 5 out of 5 stars

This was an amazing selling experience: I sold them my MacBook and I got a very good price for it. Everything was super fast: I sent the laptop on a Friday and next Friday I had the money in my bank a... See more

Company details

  1. Cell Phone Store
  2. Computer Store
  3. Gaming service Provider
  4. Photo Shop

Written by the company

rebuy.fr est le leader européen du marché des produits électroniques d’occasion. L'entreprise vous offre un moyen rapide, sûr et simple de recycler leur mobiles, tablettes, consoles de jeux, Smartwatches, appareils photo et caméras contre de l’argent. rebuy est riche de 10 ans d’expérience sur le marché du reconditionné en Europe et dispose d'une importante plateforme logistique. L'entreprise répare vos produits, les revalorise pour ensuite les réintroduire dans différents canaux de distribution.


Contact info

3.9

Great

TrustScore 4 out of 5

6K reviews

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3.9

All reviews

(5,672)

475 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service!

I had a problem with my smart phone A50 still under their garantee. Rebuy fixed it and sent it back to me but it did not last more than a week. I resent it and they sent me back another one. All these at no cost for me ! Many thanks !

March 18, 2026
Unprompted review
Rated 1 out of 5 stars

Dishonest Company

Like other users here, they falsely claimed that the package arrived empty. How convenient, they get to keep the Apple Watch and not pay out any monies.
Steer clear of this company.

March 17, 2026
Unprompted review
rebuy.fr logo

Reply from rebuy.fr

Hello,

We had a look at your claim and understand your frustration regarding this situation.

If a package arrives empty at our facility, a formal investigation is automatically opened with the carrier to determine what happened. However, to successfully process your claim and secure compensation, your cooperation is essential.

To date, we are still waiting for the mandatory supporting documents (proof of ownership, serial number, and sworn statement) that were requested from you via email. Once we receive these evidence, our team will be able to finalize your refund request. We invite you to check your messages and provide these documents as soon as possible so we can move forward.

Best regards,
The rebuy team

Rated 5 out of 5 stars

This was an amazing selling experience

This was an amazing selling experience: I sold them my MacBook and I got a very good price for it. Everything was super fast: I sent the laptop on a Friday and next Friday I had the money in my bank account! Incredible!

November 29, 2025
Rated 1 out of 5 stars

Vente d'une apple watch

Vente d'une apple watch. Rebuy.fr diat que le coilis était vide et annule la transaction. Site épouventable à fuir.

October 24, 2025
Unprompted review
rebuy.fr logo

Reply from rebuy.fr

Merci pour votre avis. Nous comprenons votre déception concernant cette situation. La transaction liée à la vente de votre Apple Watch a été annulée suite à la constatation d'un colis vide lors de la vérification.

Nous avons bien déposé une réclamation auprès de DPD, qui malheureusement a été rejetée, le transporteur affirmant avoir livré le colis en l'état.

Sans l'appareil et face au rejet de toute responsabilité du transporteur, nous ne pouvons pas donner de suite positive à votre vente TRN65210981.

Notre service client vous a contacté en privé pour vous informer des suites de cette réclamation.

Bien à vous, L'équipe rebuy

Rated 1 out of 5 stars

Scam Alert

Scam Alert – Stay Away from Rebuy!

I sent my MacBook Air M2 (2022) to Rebuy on April 25th. After long delays and poor communication, they falsely claimed it was a 2020 model and offered only 46€ instead of 510€. I refused and asked for a return. The tracking link they provided through La Poste didn’t exist. I later discovered the laptop is being shipped back via DHL from Poland, not Berlin. This entire process is misleading, unprofessional, and suspicious.
I’m still waiting for my laptop. Avoid this platform!
Alerte arnaque – Fuyez Rebuy !

J’ai envoyé mon MacBook Air M2 (2022) à Rebuy le 25 avril. Après des retards importants et une mauvaise communication, ils ont faussement affirmé qu’il s’agissait d’un modèle 2020 et proposé seulement 46€ au lieu de 510€. J’ai refusé et demandé le retour. Leur lien de suivi via La Poste n’existait pas. J’ai ensuite découvert que l’ordinateur est renvoyé via DHL depuis la Pologne, et non Berlin. Tout ce processus est flou, peu professionnel et très suspect.
J’attends toujours mon ordinateur. À éviter absolument !

April 25, 2025
Unprompted review
rebuy.fr logo

Reply from rebuy.fr

Merci pour votre avis. L'évaluation de votre MacBook Air est basée sur son numéro de série, correspondant à un modèle 2020, ce qui explique la différence de prix avec votre estimation (liée à votre date d'achat 2022). Nous nous excusons pour les problèmes de communication et de suivi (l'un de nos centres logistiques DHL est bien basé en Pologne, près de la frontière avec l'Allemagne). Nous avons noté que votre MacBook Air vous a bien été livré. Nous espérons que ces précisions vous ont été utiles.
---
We are sorry to read your disappointment. Your MacBook Air was evaluated as a 2020 model based on its serial number, explaining the price difference from your estimate (linked to your 2022 purchase date). We regret communication and tracking issues (one of our DHL logistic center is based in Poland, close to the border with Germany). We noted your MacBook Air was successfully delivered to you. We hope this clarification was helpful.

Rated 1 out of 5 stars

Waiting for my phone which is stuck in…

Waiting for my phone which is stuck in Germany! The customer service sucks and doesn´t do their job!
Are they a scam???

March 18, 2025
Unprompted review
rebuy.fr logo

Reply from rebuy.fr

Hi Maud! We're sorry to hear that your delivery has been delayed. Please quote your order number so that our support team can help you. Best regards, Your rebuy team

Rated 5 out of 5 stars

Everything was fine

the received product was shipped quickly and was conformed to the order.

I recommend this seller.
(after 1year the product works still fine)

February 1, 2024
Unprompted review
Rated 1 out of 5 stars

Disappointed

I received Sonos ,bought it as new ,no cable so I can not use it ,
It was not save packed ,and service does not react on my plaint or questions ,
Quick deal. Earn the money. No service and not honest ,so angry

January 17, 2025
Rated 5 out of 5 stars

IPhone 13 128go lumière satellite

J’ai Commander l’IPhone 13 lumière, satellite 128 GO il y a maintenant un mois Je l’ai pris en bon état, franchement pas déçu par la qualité, quelques rayures, mais rien d’alarmant pour l’état tout va bien. La batterie est à 88% Pour le moment, je n’ai pas repéré de bugs avoir la durée dans le temps, en sachant qu’il est garanti trois ans

May 22, 2024
Unprompted review
Rated 1 out of 5 stars

Poor services ever.I have a very bad…

Poor services ever.I have a very bad experience. I bought a mobile phone from rebuy and sent it fully packed in original box to replace the display glass. But they sent it back to me in a normal box without changing the glass and with some plastic tape on it. Not only did I send the box and warrenty all the details but I contacted the company management and customer service several times but I have not been given any reply or solution.

February 14, 2024
Unprompted review
Rated 1 out of 5 stars

very nice until you have to deal with…

very nice until you have to deal with cusomer service, phone number doesn't work, never read and replies emails.
bought a fitbit sport watch, didn't worked properly at the first day, I ask to be refund but they are organise in a way you can't communicate with them, they predend doing their job by sending a replacement device but I don't wan't that I just want my money .

NEVER GIVE THEM ANAY MONEY YOU WON4T SEE IT BACK IN CASE OF PROBLEM

September 18, 2023
Unprompted review
rebuy.fr logo

Reply from rebuy.fr

Nous vous remercions pour votre commentaire.

Nous avons examiné votre réclamation.

Votre demande de rétractation a été effectuée dans les délais et aucun appareil ne nous a été retourné.

Une fois le droit de rétractation de 21 jours est expiré, c'est la période de retour dans le cadre de la Garantie de 36 mois qui s'applique.

Dans cette période, vous pouvez demander un échange ou une réparation. Le remboursement n'est plus disponible.

Vous trouverez plus d'informations sur le droit de rétractation de 21 jours et la Garantie de 36 mois dans nos CGV​.

Avec nos meilleures salutations
Votre équipe rebuy

Rated 1 out of 5 stars

Stole one of the two phones I sent

Stole one of the two phones I sent, claiming it was never in the box even tho I snapped a pictume of the box before sending it. Didn't have a choice, I had to cancel one of the phone to at least get my money for the second one that was obviously the cheaper one. Stay away from those stealing rats.

June 28, 2023
Unprompted review
rebuy.fr logo

Reply from rebuy.fr

Nous vous remercions de votre avis. Nous nous excusons pour les désagréments causés. Votre colis est arrivé intact et ne contenait qu'un seul article. Nous avons pris les dispositions nécessaires pour vous rembourser le prix d'achat. Votre équipe rebuy.

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