REWE Onlineshop Reviews 

Items were delivered that are mouldy and can not complain as the website keeps reporting an error

First time using REWE Bio and it went better than I expected. The product matched the description, which is not always a given these days. Would have liked a few more updates while the order was in transit. No regrets, would come back.

REWE Lieferservice – Discriminatory Driver, Zero Customer Service Response
Our delivery driver refused to deliver our order because our name wasn't on the doorbell. When I questioned this, he demanded to see ID. I went inside to get it, came back out, and watched him see me approaching the van and deliberately drive away, cancelling my delivery on the spot.
When I contacted REWE to complain, I was told by a phone agent that no such policy exists regarding names on doorbells. So the driver made up his own rules, enforced them aggressively, and then abandoned the delivery anyway.
The driver was rude and dismissive throughout, never properly explained his reasons, and showed no interest in resolving the situation. Given that we are not fluent German speakers, I strongly believe his behaviour was motivated by something other than policy.
What makes this worse: I have complained to REWE multiple times by email and by phone and have never received a single response. Not an acknowledgement, not an apology, nothing.
This is not just poor service. It is discriminatory behaviour followed by complete institutional indifference. If you are a non-native German speaker or anyone who doesn't fit a certain profile, think carefully before using this service. We were left without our groceries, out of pocket, and with our day completely ruined.
Avoid.

Good range of products and the prices are good too but the delivery time too unreliable. Up to an hour after the delivery window is absolutely standard. No apology either.

It is the best service ever in Berlin (in my experience living here for six years). Both delivery and in-person experiences are always flawless. 100% positive! It would be even better if the entire in-store and online experience offered an option for English speakers. The self-checkout in the store is difficult for non-German speakers—but that would just be an extra, hehe.

Today I was expecting the delivery and was waiting from 7:00 to 14:00 (being the delivery window), but then there wasn’t any updates or sms and the app says it is on the way.

But then after waiting long enough, I called up customer service, but was said communication is only in German and had to hang up the call, so then I sent an email.
The reply was relatively quick, saying the driver couldn’t find me or even contact by phone.
I think it’s ridiculous when such lame/ outright lies as excuses are given.

It was an urgent order due to illness.

All that the email says is, delivery is no longer possible.
I have to order again with another date.

Such a misery unfortunately.
I usually don’t write negative reviews (which I had from the previous deliveries such as expired products, rotten orange, banana, etc - I just avoid fresh products, but putting the blame on me and lying is not right, let alone the inconvenience caused to me.

Order number: I’m not typing it here as I don’t want the driver or the customer service agent to be scrutinised.

Now might have to try out their competitors instead as Rewe’s delivery service is not reliable at all.

I have given them many chances to improve their service. I'm handicapped and cannot leave my house, which I write in the order. Rewe still refuses to quality proof their service and they are never able to complete a delivery at my house. At first I get several "delivery is delayed" emails, then after being late about an hour, I get an email saying "nobody answered the door" which is really a codename for "we didn't even try to call you". The real issue is ofc that Rewe don't pay their delivery drivers enough. The two times they have successfully delivered, I have noticed that their drivers have been exhausted, fed up and even angry. That just doesn't happen with Knuspr. I have tried to complain on email to them but they just send you a standard email reply back and don't take anything seriously. They have failed to deliver twice now, and caused me a lot of stress. I have Rewe pfand and I can't physically go to a store, so I guess I have to put it outside for the homeless. I'm never buying from Rewe again. I cannot rely on their service and what they offer is just miles away from what Knuspr offers and their customer service try to help

everythin was great..the delievery is on time ...the items are fresh..it saves a lot of time

Fruits are way more expensive than elsewhere, plus the quality is pure especially in oranges. They should throw them and not sell them, completely dry, both times that I bought.

Super and very friendly

It is completely hassle free - placing an order, making changes to the order, completely trackable and timely delivery. The drivers are very friendly and you can also return your Pfand and the Pfand bags. The amount is instantly reduced from your invoice.

Everytime i order something and i want to pay, suddenly i have substitute because they dont have it. Then when its paid and the grocery will come in huge amount of bags you pay for too, you will realize at least three products missing. Some of them are on thelist for return and complain and some not so you have to write to support separately. It doesnt make your life much easier like this. If it would , i would be ordereing every day. And to get a date for delivery, you have to irder at least two days ahed which sicks for me.

The most stupid and ridiculous website design that I have ever seen in my whole life!

Good Service friendly and good Variety of Produkts

This might be the best service I have ever had in the Germany. I have never had disappointment. There were of course problems time to time, but their current workflow provides solutions very fast. I would even continue to use the service eve if I had a supermarket next to my door.

This is the last time we order with Rewe. Just had enough of it really. Every time the delivery service is either late or groceries are missing and often - entire bags. The drivers ask you to sign and then disappear within seconds as I am sure they are overworked with orders they simply cannot manage.
Instead of convenience it becomes massive inconvenience - find your original shopping list online, compare, log missing things to get your money back on the app or website, of which neither is easy to use, then go and do the shopping that you still need.
How hard can it be Rewe??? You just lost 150 euro a week from us as we are tired of your inability to deliver.

Very good market. You can pay fast with Rewe to go and payback.

Today I had the worst experience ever with Rewe delivery service. I have been using it over a year and during the last weeks a driver always asked me to come down to the street to pick up my groceries. I did it two times, because I understand is a stressful job, but I cannot do it every time the driver does not want to come up to my flat. All other drivers has been coming to the flat or the building during the last year.
Today the driver called me to go down again and pick-up the groceries in the street, but due to a recent surgery I said cannot do it. Then he decided not to stop and not deliver my groceries. I called him back many times and he did not answer the phone.
I called the service center and they argued it is my fault because the driver said he called me 5 times and I did not pick up the phone. That´s completely false. I can understand is a stressful job, but is not on the customer side to solve the incompetence of the Rewe employees. If I cannot go outside, that´s why I order it online, for the groceries to come to me, not me going to the groceries. I don´t have to go to the street and pick up my groceries. Also if I don´t accept to picked it up as the drivers wants, then he decided to cancelled my delivery without even informing me. I saw from the window the track passed in front of my house.

This is unacceptable. I will never order with Rewe anymore.

I used to order from REWE frequently but the service is getting worse and worse over time. Products I am used to buy are often sold out when I try to order, vegetable is less fresh. They started to arrive before (hey, people work!) or after the planned timeslot. Recently I got my delivery after 23:00, more than 2 hours late (ordered for 19-21). They increased the minimum order value (from 50 to 60€). And the worst: multiple-use delivery bags... Bleee, it is so unhygienic and they refuse to take them back immediately.

This compalight is reagrding my order delivery on June 1st, at 13:00. I was insulted by a delivery person, shouted at and called "crazy". This is the kind of service we receive at Rewe now? Is there even an interview process to check if people you hire are sane and safe for the public? Next time am I going to be physically assulted? How am I supposed to feel safe now opening door to them?

The issues arised because once again the delivery person didn't want to pick the empty glass bottles. This story happens every time, because they are too lazy to do it. They do not take the machine to register the bottles and always come up with the exuse that "it is broken". Happened over 10 times at this point with different drivers each time. Which makes me think that this is not really true. I already reached out to Rewe about it before, the issue was not fixed. The delivery people keep lying and don't wan't to do their job. As a result, I have a hallway full of bottles that nobody picks up and I can't get my deposit money back. For how long is this going to conitnue?

On top of that the same delivery person who insulted me to my face took 8 reusable bags that I was charged for, he didn't account any of that. So, I am sure I won't be getting deducted that amout either.

I depand:
- Appology from the delivery person and I want to talk to his manager directly. Insulting your customer is absolutely unacceptable.
- Get my money back for the reusable bags that he basicaly just stole from me
- Get another delivery person to come and pick up the bottles before the end of next week.

Otherwise, I am goint to have to escalate this case. I will absolutely not allow this to happen without any consequences. I have been a loyal customer of Rewe for over 3 years now, I order groceries every single week and I cannot believe this is how we are being treated.

A very unhappy customer,
Zarina Kenesbayeva
Order ID: B-Q7D-5XF-DP6