Flink Reviews 

I ordered beverages from the explicitly labeled "Chilled Drinks" category (Flink via Wolt). Despite the chilling icon, the drinks arrived completely warm with zero condensation—meaning they were never refrigerated to begin with. Since this exact same issue has happened in the past, it is only natural to suspect that this is an intentional practice.
Customer support was completely unacceptable. The first agent refused a refund and abruptly closed the chat. The second agent agreed that items should arrive in the expected condition, yet still flat-out refused any refund or compensation.
Selling warm drinks under a "Chilled" label is false advertising. Since their support refuses to take accountability for their failure to deliver the product as described, I am filing a dispute with my payment provider. Avoid!

Three times rotten food. Now have the order didn’t arrive. I’m done with this shit company

Betreff: Inakzeptabler Service – Das war meine letzte Bestellung bei Flink

Ich bin über den heutigen Vorfall derart verärgert, dass ich mich offiziell beschweren muss.

Ich wohne derzeit im 9. Stock eines Hotels. Bisher wurde jede einzelne Flink-Bestellung, genauso wie bei mir zu Hause, bis an meine Zimmertür geliefert. Heute erhielt ich stattdessen einen Anruf vom Fahrer mit der Aufforderung, nach unten zu kommen.

Ich sagte ihm, dass er bitte hochkommen solle. Daraufhin antwortete er in einem sehr forsch wirkenden Ton: „Das geht nicht, ich komme sonst zu spät.“ Anschließend legte er einfach auf.

Kurze Zeit später rief mich die Rezeption an und teilte mir mit, dass ein Lieferfahrer meine Einkaufstüte einfach auf einen Tisch in der Lobby gestellt habe und wieder gegangen sei.

Ich befand mich zu diesem Zeitpunkt im 9. Stock und passte auf den Sohn einer Kollegin auf, die kurz weg war. Ich konnte also gar nicht einfach in die Lobby gehen. Mein Einkauf stand dort unbeaufsichtigt herum. Jeder Gast konnte sehen, was ich eingekauft habe. Das geht niemanden etwas an. Dafür bezahle ich keinen Lieferdienst.

Noch ärgerlicher ist, dass dies kein Einzelfall ist.

Vor ein oder zwei Bestellungen fehlte eine Handcreme im Wert von etwa 3 Euro. Vor einigen Wochen fehlte ein Medikament. Es fehlt immer wieder etwas, und jedes Mal schreibt man den Support an – ohne dass sich jemand verantwortlich fühlt oder überhaupt reagiert.

Genau das ist das eigentliche Problem. Es entsteht der Eindruck, dass die Fahrer genau wissen, dass Beschwerden ohnehin folgenlos bleiben. Entsprechend wird mit Kunden umgegangen. Es wirkt, als gäbe es keinerlei Qualitätskontrolle oder Konsequenzen.

Der heutige Vorfall war für mich der letzte Anlass, das Vertrauen in Ihren Service vollständig zu verlieren. Ein Lieferdienst, der Einkäufe einfach unbeaufsichtigt in einer Hotellobby abstellt und Kunden anschließend mit ihren Beschwerden allein lässt, erfüllt seinen Zweck nicht.

Unacceptable Service – This Was My Last Order with Flink

I am extremely angry about what happened today and feel compelled to file a formal complaint.

I am currently staying on the 9th floor of a hotel. Until today, every single Flink delivery, just like at my home, has always been brought directly to my door.

Today, however, the courier called me and told me to come downstairs.

I asked him to please come up to the 9th floor. He replied in a very dismissive tone, "I can't. Otherwise I'll be late." He then simply hung up on me.

A few minutes later, the hotel reception called to tell me that the courier had left my shopping bag on a table in the lobby and walked away.

At that moment, I was on the 9th floor looking after a colleague's son while she was briefly away. I could not leave him alone and go to the lobby. Meanwhile, my groceries were left unattended where anyone could see what I had purchased. That is nobody else's business, and it is certainly not the service I am paying for.

What makes this even worse is that this is not an isolated incident.

One or two orders ago, a hand cream costing about €3 was missing. A few weeks earlier, a medication was missing from another order. There is almost always something missing, and whenever I contact customer support, nobody seems to care or take responsibility.

That is the real issue. It creates the impression that drivers know there are no consequences because customer complaints are simply ignored. It feels as though there is no meaningful quality control and no accountability.

Today's incident was the final reason for me to lose all confidence in Flink. A delivery service that leaves groceries unattended in a hotel lobby and then ignores customer complaints is not providing the service customers pay for.

I expect an explanation and a proper response.

I purchased Flink Prime six months ago and barely used it, especially in recent months. One major reason I stopped using Flink was that i became increasingly uncomfortable supporting the company after reading public reports about its workplace practices and treatment of delivery workers. (Flink has been repeatedly associated with concerns around worker representation, labour disputes, and the conditions faced by riders in the quick-commerce model.)

Then, without any clear reminder or notification that my membership was about to auto-renew, Flink charged me for another six months. I noticed the charge almost immediately and contacted customer support right away to cancel and request a refund, especially since I had not used the membership at all.

Instead of any empathy or reasonable customer service, I was met with an immediate refusal with no room for goodwill or attempt to understand the situation.

This experience confirmed my decision that Flink is not a trustworthy company. They rely on contempt for their customers to generate revenue and ends up treating its workers unfairly. So what purpose does supporting this business serve? Avoid them.

I am so annoyed with app notifications popping up all day long so I deleted the app.
I only ordered 1 time and it was supposed to arrive in 55 min, arrived in 2.5 hours.
It nerve wrecking how many app notifications I receive, I had no choice but delete the app and never use it again.

I used to really like Flink and ordered from them regularly, but unfortunately the service has become much worse over time.

What made Flink attractive in the first place was the speed and convenience. Now, normal delivery times are often 90–120 minutes, which completely defeats the purpose of using a quick-delivery service. By the time the order arrives, I could have gone to the supermarket myself several times.

On top of that, delivery fees seem to have increased, making the service feel less attractive overall. Another frustrating issue is that items frequently show as available, but by the time you’re ready to check out, they’re suddenly sold out and you have to adjust your basket again. This often turns a simple order into a time-consuming process.

It’s disappointing because Flink used to be a fast, convenient solution. Unfortunately, with the current delivery times, higher costs, and stock issues, it no longer offers the convenience it once did.

I ordered a XL box and i got 6 packs of melk products which expired the date that i ordered. I don't recommend this app. And I will not use it anymore

The service is good, prices are comparable to a supermarket's, the delivery is usually on time, and the tracking is good. However, the website is a buggy mess, sometimes almost impossible to use, and it's also very annoying when it only tells you that some products are not available when you try to pay. Why did you display it as an option them? They really need to fix the website, it's probably costing them a lot of potential customers.

Why should I order food over all this bullshit delivery Service?
Flink, Stink, Wolt and all the shit?
I go in a real food store shopping and I get Quality... Not that bags of rotten food. Yuk... 🤢🤮 Useless.. People.. Better go real shopping and dont wäre money for Flink Stink and other Sit delivery service

It was first order and I even added a hefty tip, they informed it is delivered but it wasn’t at all. Now after escalation they simply declined to refund. Simply a robbery

Absolutely pathetic. Missing items in the order. And no response from customer service. Horrible horrible horrible. Never using them again. Need my money back.

Boycott Flink as a parasitic company with absolutely NO respect for its employees! During my trial period, my results were excellent. But as a former part-time rider, I must testify that the current manager of the Munich Pasing warehouse and his cohort of superiors have a slight psychological problem. In a dismissal letter, they cited a ban on working simultaneously for a competitor (citing Law X), while riders dressed in Flink gear but carrying bags from said competitor (and I know this rider still works for Flink) came to my apartment to deliver to my neighbor. Get help, you bunch of thugs! Furthermore, the pace is insane, and delivery delays are considerable... P.S.: The manager never responded to my "hello."

I placed an order today, but unfortunately the driver was unable to find my address. He asked me to wait outside in the cold for 20 minutes while he tried to locate it, but he never arrived. After saying he couldn’t find his way, he hung up and disappeared with my order.

When I contacted customer service, I was disappointed to receive no meaningful support, only a brief response stating that I would receive a refund within five days.

As someone who has been a satisfied Flink customer for years, this experience was extremely frustrating and disappointing. Sadly, after this incident, I no longer feel confident using the service again.

I just got my order and they bring old stuff with mould

Stated Order Delivered. Wasn't received. Complained to customer service who blamed me for not contacting them straight away. Am I supposed to spend my day staring at the delivery status on my phone. Then said it needed to go to a specialist team. What a joke. I've now claimed a charge back on my credit card. Let the bank sort it out.

Its not serious anymore 😵‍💫 One is that the prices are double as in supermarkets and then they started to push some additional fees that have no sense whatsoever !
“Small order fee” ???? What da fck is even that !

Please DO NOT FALL the trap of 0,04€ membership trial!

After 3 months of the trial period, 30 minutes ago, I was charged for the next 3 months. The money is still in provision, I contacted to customer service to cancel provisional money, they declined, because they say it is German Law to charge customers which they will not use any service! Nonsense, I am really dissatisfied, I forgot to cancel renewal, but why are you charging me the service that I will never use???

Where is the customer satisfaction??
In total, the service, campaigns and prices are really bad.

Crazy their shop is 5 min by bike from us and they need 65 minutes to arrive. Sick.. 2026 ..

After several months, I have decided to give it another try. If I could leave zero stars, I would. I was waiting 1.5 hours for my order just to have it postponed for another 1.5 hours. If you read this, please save yourself time and nerves and don’t support this company.

I was using this app for sometime. I know there mo so good quality and very expensive and it takes long time do deliver. I got offer to use prime account which like a membership for €8 a month and delivery should be free and faster but actually it was the opposite they were cancelling my order each time after more than an hour waiting. So I was €8 for nothing. They are scam and they should be banned and sued.
Don’t use it you will regret it %100.