SecoMart Reviews 

Seller was easy to communicate with and was easy to transact with.

Outstanding customer support from Sara online chat.

The company could benefit with clarifying the wording in the return policy to make it clear that items being shipped back must be received by the company within 30 day period, as its current reading is open to interpretation that having it post marked within 30 days is good enough. As well, it would seem unfair if the customer shipped back an item the day after receiving it, and then Canada Post or other shipper delayed it on their end with it showing up at the company on day 31.

I am very disappointed with my experience with SecoMart. My affiliate commission of $38.58 was canceled, and my partnership was paused without a clear explanation of the specific reason or transaction issue. I believe legitimate affiliate commissions should be reviewed transparently before being canceled. I hope SecoMart can improve communication with affiliates, provide clear evidence and explanations for disputes, and reconsider the decision when commissions are legitimately earned. Better transparency and customer support would make the affiliate experience much more trustworthy.

Good product easy of installation and set up

Fast reply. Thank you!

Very easy to install and very reliable in any weather. I've installed it for many clients, and no one is complaining; everyone is happy.

I have been a customer for many years receiving friendly, detailed and timely support on Secomart's DVR security systems. I am not tech savvy and so, they were patient and courteous in answering all my questions.

Lately, I had issues playing back .avi files exported from the DVR to my PC. The technician had filmed a video and replied further helping me trouble shoot VLC media player which isn't one of their products; because of this I felt the technician went above and beyond his role to help me.

I have been consistently receiving support about their products, and as a non-tech savvy consumer, I really do appreciate that.

Lastly, their DVR systems and cameras are simple enough for me to assemble while delivering good visuals on my protected areas. I am satisfied with the security their systems offer. I will continue purchasing and upgrading my systems in the upcoming years.

The system IOS and app are terrible, low quality and not user friendly.

Respectable prompt customer service.knowledgable customer service people

I love the product and Customer Service was very helpful.

Great sale price

Very quick response to my questions and great customer service.

The team was amazing! Accommodating! Responsive! Everyone worked so hard to make everything go smoothly. I will definitely recommend Seco to anyone who is interested in upgrading and I will definitely use Seco again in the future. Thank you for all your hard work!

My BitVision app in my cellphone stopped working, can't connect to my home security cameras. It's critical that it should be restored asap. The Secomart Support Team has been diligently sending emails, asking questions and details everyday to pinpoint the problem. After eliminating all possible issues related to their hardware, it was found our that the problem is with the internet connection. My internet provider did a reset to my home modem and all worked well after that. Thank you Secomart Support Team for all your dedication to help your customers without delay.

!!!BUYERS BEWARE!!!

This seller is running a bait and switch operation. If you purchase any name brand products, in my case Hikvision, the store will sell you the product at full list price and then 24 hours later contact you asking if its is okay for them to ship you a knock off product. That in the USA is called a bait and switch transaction and is 100% illegal. Stay far away from these bad actors!

Pissed Customer BEWARE

I made a purchase online from BEST BUY then to find out its a third-party seller SECOMART. The product does not work and I tried to return it but told it had to be inspected and to be in 100% new condition or the refund would be denied. The only way to see if the procuct worked was to set it up. Im not sending it back for them to keep it and not refund my money. I have went to Best buy store and have NO help. VERY BAD CUSTOMER SERVICE on both parts.

June 2 2026
After this review they did send a pre paid slip to send back and asked to have this review removed.

Reply
To resolve this matter as quickly as possible, we have arranged for an expedited replacement unit and would also like to offer you a 10% courtesy discount as a gesture of goodwill and appreciation for your patience.

We hope this resolution addresses your concerns and demonstrates our commitment to customer satisfaction. If you feel that we have resolved the issue to your satisfaction, we would sincerely appreciate you updating your Truspilot review to reflect your overall experience and the support provided by our team.

Replacement Problem

I received the replacement NVR today, but I am very disappointed with the condition of the unit. First, there are several missing screws, and it appears that the internal fan is also missing. Furthermore, this replacement device is experiencing the exact same technical issues as the original one.

At this point, I am no longer interested in further troubleshooting or replacements. This is unacceptable, and I would like to request a full refund. I am prepared to return the entire unit once the refund process is initiated.

Please let me know the next steps for returning the system and receiving my refund.

Reply back
hank you for your feedback regarding the replacement NVR.

Regarding the hardware, please be assured the unit is complete; this model utilizes a 2.5-inch HDD with a specific screw layout and is designed to operate without an internal fan.

Please note that the product is no longer eligible for return or refund because the return period has passed.

I HAVE TRIED TO RETURN SINCE 3 DAYS AFTER RECEIVNG THEY DIDNT ANSWER TILL AFTER THE RETURN PERIOD.

The Alarm system was way easier to install then I expected and for the price very hard to beat and you get a second to none customer service
What more can ask for

Great products and fantastic customer service. Had one of my cameras lose connectivity and Mo replaced it right away. Would highly recommend Secomart.

Bien sûr ! Voici la traduction en anglais :

“Thank you to SECOMART for their excellent service. I really appreciated the time they took to correct my order and align it with what I actually needed. Thanks to them, my project will now move forward perfectly. Thank you so much!”

Excellent customer service...

Responded to two emails in less than 24 hours each. Responses were very clear about questions I had. There alarm system is also excellent and very easy. I would not hesitate to buy it if you are thinking about it.