Weber SP-S-335 purchased recently. The folks at Chadwick's did a fantastic job with the purchasing process. The BBQ came into the store in a timely fashion, I drove down and picked it up. The folks at... See more
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Review summary
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Quick turnaround on my online order. Purchased item is an OEM Weber part priced competitively against an Amazon knock-off. I would definitely purchase from Chadwick's again.
Company replied
I tried to get information on a few different barbecues. I was interested in purchasing from several companies. Some were better than others, but it wasn’t until I spoke to Gary at Chadwick and hacks.... See more
Company replied
Good service. They emailed shortly after to set up a delivery time for my bbq. The delivery driver called me the night before to confirm the time, arrived during the specified window, and helped move... See more
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Company details
Written by the company
Chadwicks & Hacks - the one stop shop for all your indoor/outdoor needs! With over 60 years experience we are THE go-to BBQ & Fireplace Store. Whether it's a new grill, fireplace, accessory, or even parts, Chadwicks & Hacks has you covered. We even have a certified team of professionals that can service gas lines, fireplaces, BBQs, small/large appliances, and much more! At Chadwicks & Hacks, quality is important; that is why we have the lowest prices and best selection of your favorite brands, such as Majestic, Napoleon, Regency, Valor, Dimplex, and more.
Contact info
682 Fennell Avenue East, L8V 1V4, Hamilton, Canada
- 1-800-310-9831
- sales@chadwicksandhacks.com
- chadwicksandhacks.com
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I got my part in a timely fashion
I got my part in a timely fashion. When I needed some help, customer support (Gary) was extremely helpful, informative and very understanding of what I needed. If necessary I will definitely use this company again.
October 9, 2026
Reply from Chadwick's & Hack's Fireplace & BBQ
Thanks so much, Roy! We're glad your fireplace part arrived quickly and that Gary was able to answer your questions. He really knows his stuff, and we're happy to hear you found his advice helpful. We appreciate the kind words and hope to help you again in the future!
Ordered online
Ordered online, arrived pretty quickly, packed perfectly - no wasted box or ability for products to bounce around.
September 30, 2026
Reply from Chadwick's & Hack's Fireplace & BBQ
Thanks so much, Sharon! We're glad you found ordering online easy and appreciated the quick turnaround and careful packaging. We really appreciate you taking the time to share your experience and hope to help you again soon!
Reply from Chadwick's & Hack's Fireplace & BBQ
Thanks so much, Christopher! We're happy to hear your Kamado Joe parts arrived quickly and you're pleased with your order. We really appreciate your support and hope to help you again soon. Happy grilling!
Reply from Chadwick's & Hack's Fireplace & BBQ
Thanks, Scott! We're glad we could get the fireplace parts you needed out to you quickly and at a fair price. We appreciate you choosing Chadwicks & Hacks and taking the time to share your experience!
Good experience
Got sent the wrong part. After a short email exchange I got sent the correct part.
October 1, 2026
Reply from Chadwick's & Hack's Fireplace & BBQ
Thanks for your review, John! We're sorry about the mix-up with your original part, but we're glad we could work with Broil King to get it sorted out and have the correct piece sent your way. We appreciate your patience while we resolved the issue, and thank you for giving us the opportunity to make things right. Happy grilling! 🔥
Excellent service
September 24, 2026
Reply from Chadwick's & Hack's Fireplace & BBQ
Thanks so much, Joseph! We're happy to hear you had a great experience with us. We really appreciate your support and the 5-star review. Happy grilling!
Reply from Chadwick's & Hack's Fireplace & BBQ
Thanks so much, George! We're glad you had a great experience shopping with us. We appreciate you choosing Chadwicks & Hacks and taking the time to leave a 5-star review. Enjoy your new Napoleon fireplace!
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you, Dave! We're glad we could help you with the parts for your Napoleon BBQ. Happy grilling! 🔥
Bad Customer Service
I never received an email or call that my product that I ordered 3 weeks earlier was ready for pick up. When I called the store to inquire about my order they told me the product was in stock and I should have been called. I didn't receive an apology. No "sorry about the inconvenience." I had always heard good things about Chadwick's and would rather pay a little more to support a long standing company in Hamilton. Local companies don't just get a free pass because of "elbows up."
September 30, 2026
Reply from Chadwick's & Hack's Fireplace & BBQ
Andrew, you should have been notified when your order was ready, and we’re sorry we missed that step. When you called, we acknowledged the oversight and apologized for the inconvenience. We understand your frustration at having to follow up and appreciate you choosing to support our business. We hope you’ll give us another opportunity to provide the service you expected.
Charlie was great He showed up on…
Charlie was great He showed up on time. Explained what he was doing and left no mess.
October 19, 2026
Unprompted review
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you, Frank! We're so glad Charles took good care of your fireplaces during your recent service call. We really appreciate you taking the time to share your experience and look forward to helping you again!
Good service
Good service. They emailed shortly after to set up a delivery time for my bbq. The delivery driver called me the night before to confirm the time, arrived during the specified window, and helped move the bbq into place. Nice guy too.
September 30, 2026
Reply from Chadwick's & Hack's Fireplace & BBQ
Thanks so much, Jeffrey! We're glad everything went smoothly with your Napoleon BBQ delivery. It's great to hear Emil took good care of you, and we'll be sure to pass along your kind words. Thanks for the 5-star review, and happy grilling!
Up and running- happy with results
September 29, 2026
Reply from Chadwick's & Hack's Fireplace & BBQ
Thanks, Derrick! We're glad the replacement motor did the trick and that your Dyson is back up and running! We appreciate you taking the time to leave us a 5-star review!
Great product and superb service!!!
September 26, 2026
Reply from Chadwick's & Hack's Fireplace & BBQ
Thanks so much, Chris! We're glad you're happy with your new Napoleon fireplace and the service you received. We really appreciate your continued support and the 5-star review. Enjoy your new fireplace!
Better than Amazon.
Quick turnaround on my online order. Purchased item is an OEM Weber part priced competitively against an Amazon knock-off. I would definitely purchase from Chadwick's again.
September 23, 2026
Reply from Chadwick's & Hack's Fireplace & BBQ
Thanks so much, Michael! We're glad we could get you the genuine Weber parts you needed at a competitive price. We really appreciate you choosing Chadwicks & Hacks over Amazon, and it's great to hear you'd shop with us again. Thanks for the 5-star review!
Great company to deal with!
Great company to deal with!
Fast shipping… great products!
September 22, 2026
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you! It's great to hear you had such a positive experience shopping with us. We're glad we could get your Broil King parts to you quickly! Thanks again for the 5-star review and for choosing Chadwicks & Hacks. We appreciate your support!
Gary was fantastic
Gary was fantastic. Super friendly, great advice and hands on service
September 14, 2026
Reply from Chadwick's & Hack's Fireplace & BBQ
Thanks so much, Scott! We're glad Gary was able to help you find the right BBQ and make the whole process easy, from choosing your grill to arranging assembly and delivery. We'll be sure to pass along your kind words to him. We really appreciate your trust in Chadwicks & Hacks and hope you enjoy your new BBQ. Happy grilling! 🔥🔥🔥
Very happy with customer service at…
Very happy with customer service at Chadwick and Hacks! Communication was great start to finish. I also found the staff (Gary), very helpful and knowledgeable regarding the product I was interested in. Delivery was on time, and price was great! Thanks for everything!
October 3, 2026
Unprompted review
Reply from Chadwick's & Hack's Fireplace & BBQ
Thanks so much, Kyle! We’re glad Gary was able to help you find the right wood stove and answer your questions along the way. It’s great to hear everything went smoothly from start to finish, including delivery. We really appreciate the kind words and the 5-star review.
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you, Michael! We're glad that you were happy with the price and that your Napoleon parts arrived quickly. We appreciate the 5-star review. Happy grilling! 🔥
Reply from Chadwick's & Hack's Fireplace & BBQ
Thanks so much, Andrew! We’re glad Gary was able to help you find the right fireplace and get everything you needed for your project. We really appreciate the 5-star review and hope you enjoy your new fireplace!
Website was wrong. And customer service is atrocious.
Website was wrong. I got the wrong part, thinking it was right with the information provided on the site. When I spoke to a “customer service” rep. He kept telling me that I didn’t read all of the instructions. Which I did, even read it several times to be sure. Then, out of coincidence, lolololol, they changed the website. They finally sent me the right part, but it cost me a little under $20 for return shipping. Customers beware. Customer service is awful. I would have given zero stars, if it were an option. Never buying from them again. It’s a shame, because I so wanted to buy from a Canadian company.
After seeing your reply. You take no ownership or accountability. Just proves the atrociousness of you “customer” service. I took screenshots and can prove my side of it. Your rep even lied to me about the date of my smoker. He tried telling me that Yoder told him, that it was a pre2015. And when I said that I could take a pic of the date stamped on the smoker. He, suddenly, moved on to something else.
You’re just proving my point by being argumentative, once again!!!
Atrocious, maybe not strong enough of a word. Horrible and pathetic don’t come close.
You didn’t send me a more expensive thermocouple. And you never offered to cover return shipping, like better companies do. When they make mistakes.
September 6, 2026
Reply from Chadwick's & Hack's Fireplace & BBQ
John, your review does not fairly reflect how your order was handled.
Our website correctly identified which thermocouple fits each Yoder model at the time of your purchase. After speaking with you, we expanded the wording to make that compatibility information clearer. This clarification did not change which models each thermocouple fits, nor does it mean the original compatibility information was incorrect.
You first contacted us after installing the thermocouple. Although installed electrical components are not eligible for return, we made an exception and accepted yours without a restocking fee. It was returned burned and cannot be resold, leaving us to absorb the loss. We also supplied the more expensive replacement thermocouple at no additional charge. Your only additional expense was less than $20 in return shipping.
These were substantial exceptions to our return policy, made specifically to resolve your concern. Describing our service as "atrocious" does not acknowledge the assistance you received or the costs we absorbed on your behalf. We stand behind our team and the support they provided.
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