Sexdollqueen Reviews 

144
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 89 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the exceptionally helpful staff members who guide buyers through every step, ensuring smooth and pleasant interactions from purchase to delivery. Consumers are consistently impressed by the high quality of the items, describing them as realistic, securely packaged, and fully meeting all their personal expectations. However, some customers also noted occasional delivery delays or unexpected international shipping complications that significantly slowed down receiving their packages. A few people also experienced minor product flaws or required extra assistance from support teams to effectively resolve issues regarding missing components.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting that items look just like the... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the team for being exceptionally helpful,... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness and patience with questions.... See more

Quality

Customers report widespread satisfaction regarding product quality, noting that items arrive in pristine... See more

Delivery service

Consumers find delivery service to be positive, highlighting remarkably fast shipping times for in-stock... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I upgraded from a Tantaly torso to the Zelex SLE series torso. Availability in Europe was poor (November the earliest) so I turned to Sexdollqueen in Canada. Delivery was quick: One week per UPS. The... See more

Rated 5 out of 5 stars

Fast Delivery, excellent quality that feels real and truly worth every dollar. Im in the midst of making another purchase for a longer torso or even a full body size. 5stars and jeep up the excellent... See more

Rated 5 out of 5 stars

SDQ's Customer Service is First Class. I had a few concerns and questions, and Celia always replied quickly, demonstrating great diligence when dealing with the manufacturer, that tended to drag it... See more

Rated 5 out of 5 stars

Can't say enough about how beautiful she is. So many beautiful details. The quality was better than expected. So pleased. She arrived well packaged and in perfect condition very quickly. Staff was ver... See more


Company details

  1. #1 of 4 best companies in Sex Toy Store
  2. #1 of 3 best companies in Adult Entertainment Store

Written by the company

Founded in 2019 and headquartered in Quebec, Canada, our company serves customers worldwide, with a strong focus on North America and Europe. We operate dedicated warehouses in Canada, the United States, and Europe to ensure fast and reliable service. Our mission is to provide high-quality products and exceptional customer support to meet the needs of a global audience.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

144 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.4

All reviews

(144)

100 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Top-CY Doll I ordered was…

The Top-CY Doll I ordered was beautiful. The pictures sent of her customizations we're great, but she looked better in person.
FedEx had damaged the box in shipping. However, when I got the doll out she was pristine and perfect!
The customer service was top notch. They were patient, polite, helpful, went that extra mile to help.
In my opinion they deserve a 6 star rating!

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

Impressive quality of dolls

Very high quality dolls and wide selection. Prices were very competitive compared to other sources I visited. Communication with company reps was very good. Over all shopping experience was smooth and easy.

August 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

The product was flawless and actually arrived very quickly. Customer service was excellent, and they were quick to respond whenever there were issues

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

A Good Outfit To Deal With

I first contacted SDQ over a year ago as I was considering buying another doll, though, at the time, I was undecided. One of the reasons was that there is now an abundance of manufacturers and dolls to choose from.

Personal circumstances caused me to delay my purchase until earlier this summer. However, during that time, the doll I would eventually order came on the market, so that delay turned out to be fortuitous.

When I contacted SDQ again, I had a number of questions and the advice I received was most helpful. Once I got a few details worked out, I placed an order and the process was a piece of cake.

The doll in question arrived a few days ago and I'm quite satisfied with her.

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect Vendor. Will Buy Again!

They're very helpful and patient with my endless questions. Warehouse pickup was nice and easy! Package was an in-stock unit that had just arrived in the same month. Box was pristine, extra wrapped on outside. TopCy Doll itself was also flawless, lucky me! See you for the next purchase!

August 12, 2026
Unprompted review
Rated 1 out of 5 stars

Doesn't this sound like a scam to you?

Be very careful when buying from this company.
The product they send you is not necessarily the one you ordered. After my order was accepted, a woman named Celia emailed me saying that the product I had ordered was not in stock and that it would take at least 12 days to arrive from China before they could send it to me. Instead, she offered to send me something that was currently in stock.
Since I had already paid around €1,400, I felt I had no choice but to accept the alternative.
Eventually, they sent me the product that was in their warehouse, but that was not the end of the story. When I opened the box, I discovered that the product they had sold me had three large holes in it, and the sleeping bag was also torn.
At that point, I started wondering whether the product had been used before. Because of hygiene concerns, I can't even bring myself to use or properly handle it.
I emailed them about the problem, and they told me that they would investigate it. It has now been three days, and they are still "investigating." I emailed them again, but it seems that they are trying to avoid taking responsibility for what happened.
Meanwhile, I am left with a defective product and approximately €1,400 of my money tied up.
Doesn't this sound like a scam to you?

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service shipping time…

Amazing customer service shipping time was unbelievable I order my products and after 36 hours I received my package that was crazy ... Productivist exactly same as description in the website.
I really appreciate. And thank you to sex doll Queen team.

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

I was looking for a Canadian company to…

I was looking for a Canadian company to avoid any customs hassles. The website has a wide selection. It was easy to use and has lots of helpful pictures and information. The order was processed right away and I received my doll in only 3 days. It was well packed and looked just like the pictures, no surprises. Prices are very competitive and include tax and shipping.

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

Top quality

Hi
Sex doll has been awesome. Celia has been with me answering every question I had. The delivery of my 4 dolls was great. Each one packed with great care.
Celia is still answering questions I have after delivery.
I will take great care of my dolls and would definitely purchase again through sexdollqueen.
Sincerely Doug

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Excellent customer service with a personal touch. Celia was most communicative, keeping me updated whenever called for. Very keen pricing, too, from SexDollQueen. Ellie (from Fanreal) looks so close to being a real woman!

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

It's nice to see all these happy…

It's nice to see all these happy reviews but what happens when something goes wrong? I recently purchased a doll with an electronic head and the first week I started experience problems with the voice it would go in and out. Cella in customer service department work diligently with the software manufacturers to add some more coins to see if that was a problem it worked for a couple days and then it finally went out completely. I judge companies based on what they do if problems come up and sex doll Queen has got a five-star review for me. Thank you for having my back they have completely replaced the head and I'm back on the road again.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Extraordinary shopping experience 5 stars

I recently bought a sexdoll at sexdollqueen. I must tell you that my experience with this website was very pleasant and it is mainly thank to a wonderfull employee who take care of me in an impeccable and very respectful and also very professional way. This person’s name is Celia and i must tell you that she is the reference at all levels. I highly recommend her and i say a big thank you for accompanning me so well in my purshade. I give 5stars to Celia for her dedication. Thank you for everything Celia.

June 18, 2026
Unprompted review

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