Sexdollqueen Reviews 

134
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service and the helpful, professional staff. Many appreciate the high quality of products, which often arrive in perfect condition and exceed expectations. The overall service is described as first-class, with a smooth and efficient process from start to finish. However, some customers noted occasional product accuracy issues, like items appearing smaller than depicted or not matching requested changes. A few reviewers also found products unexpectedly heavy or experienced initial defects, though these were often resolved. Additionally, a small number of people expressed dissatisfaction with customer service regarding misleading information or unfulfilled requests.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the quality, realistic... See more

Customer service

Users describe positive interactions with customer service, highlighting the excellent and outstanding... See more

Staff

Consumers find staff to be positive, with many reviewers praising specific employees for their dedication and... See more

Service

People report positive experiences with service, often highlighting the excellent communication and... See more

Quality

Reviewers mention positive feedback about quality, with many customers receiving products in great or perfect... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Interactions were all very good. The website is easy and intuitive to use. Would have given five stars but there was an issue when I went to pickup the dolls at the warehouse. One of them could not be... See more

Rated 4 out of 5 stars

After making my last review, Celia of this company bent over backwards to help and help me she did, very professionally. She found and informed me of all that she did find. Those missing parts were ex... See more

Rated 4 out of 5 stars

It was supposed to be an "in stock" doll but it had an ETA of Dec 10. Then there was a delay by a week. Then the holidays screwed things further, Celia was very responsive trying to explain things b... See more


Company details

  1. #1 of 4 best companies in Sex Toy Store
  2. #1 of 3 best companies in Adult Entertainment Store

Written by the company

Founded in 2019 and headquartered in Quebec, Canada, our company serves customers worldwide, with a strong focus on North America and Europe. We operate dedicated warehouses in Canada, the United States, and Europe to ensure fast and reliable service. Our mission is to provide high-quality products and exceptional customer support to meet the needs of a global audience.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

134 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.4

All reviews

(134)

104 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top quality

Hi
Sex doll has been awesome. Celia has been with me answering every question I had. The delivery of my 4 dolls was great. Each one packed with great care.
Celia is still answering questions I have after delivery.
I will take great care of my dolls and would definitely purchase again through sexdollqueen.
Sincerely Doug

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Excellent customer service with a personal touch. Celia was most communicative, keeping me updated whenever called for. Very keen pricing, too, from SexDollQueen. Ellie (from Fanreal) looks so close to being a real woman!

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

It's nice to see all these happy…

It's nice to see all these happy reviews but what happens when something goes wrong? I recently purchased a doll with an electronic head and the first week I started experience problems with the voice it would go in and out. Cella in customer service department work diligently with the software manufacturers to add some more coins to see if that was a problem it worked for a couple days and then it finally went out completely. I judge companies based on what they do if problems come up and sex doll Queen has got a five-star review for me. Thank you for having my back they have completely replaced the head and I'm back on the road again.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Extraordinary shopping experience 5 stars

I recently bought a sexdoll at sexdollqueen. I must tell you that my experience with this website was very pleasant and it is mainly thank to a wonderfull employee who take care of me in an impeccable and very respectful and also very professional way. This person’s name is Celia and i must tell you that she is the reference at all levels. I highly recommend her and i say a big thank you for accompanning me so well in my purshade. I give 5stars to Celia for her dedication. Thank you for everything Celia.

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Great service.

We've ordered twice now from SDQ, once was an in-stock and once was a custom order. Though we had to wait for a while for the custom order, Celia from SDQ helped us every time we sent an email.
The in-stock order was sent quickly from the warehouse and on our doorstep pretty quickly. We were pleased with the service SDQ provided, even though we somehow got the wrong tracking number...that was quickly fixed by Victor on a single phone call.
Celia has helped us on every email even when we had questions for the manufacturer. We would email her, she would reach out to them and have an answer back within a day or two.

Thanks, SDQ! We will be ordering from them again.

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

Two part shipment - Happy results

The body for the Zelex doll that I ordered was shipped and received rather quick. I received the product in great condition. What I didn't know was that the head was going to ship separately from China and would take awhile to receive. Thankfully when I emailed Celia at Sexdollqueen she was able to reassure me that I would receive the doll head in a separate shipment. Celia was very understanding of my problem and helped in a kind and positive manner. I did receive my doll head and was very happy with the entire product.
Thank you Celia :)

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Thanks Celia.

Constant emails back and forth were crucial in getting details correct for the creation of my doll. Since this type of investment requires excellent communication that is what I got from sexdollqueen.

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service with prompt…

Great customer service with prompt replies and professional communication. The product is good and priced at a fair point. I bought the Temptation Doll and had a positive experience overall. Definitely satisfied with both the service and value for money.

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

This is the second doll I buy from Sexdollqueen. They are the best out there. A great team that does everything to make the process much easier. Great website. A huge products selection. Great after sales service. Prompt answers. Stellar

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Vendor

Out of all doll vendor websites I've purchased from, SexDollQueen has been my favorite. The deals are the best, and the customer service is outstanding. Celia is a fantastic customer representative, and always gets back to you within 24 hours. Highly recommend this website!

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Attentive to customers, great web site features.

We ordered 2 dolls here and the process was easy. Unlike a big US based company, you can customize nearly everything about your doll, face, hands, hair, body warming, etc. The website lays out all the choices for you to easily select from.

We did have a small issue in that they sent us the wrong tracking number. I made one phone call and Victor found the issue and fixed it immediately.

We had a couple of questions about one of the dolls and Celia responded to our email within 24 hours to let us know she had sent our video to the factory and was awaiting a response. She sent the response as soon as she had it.

Overall, we really liked working with them and will likely do business with them again.

March 23, 2026
Unprompted review

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