Bestrealdoll Reviews 

260
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality, realistic appearance, and accurate representation from website images. Excellent customer service is frequently highlighted, with staff noted as helpful and quick to address inquiries. Many also appreciate the fast, discreet, and well-packaged deliveries, often receiving items sooner than expected. However, some customers noted significant order fulfillment issues, including items not arriving, being misdelivered, or experiencing problems with dispatch after payment. A few also reported receiving products not as advertised, sometimes defective or incorrect. Additionally, some reviewers found dolls unexpectedly heavy, impacting usability.

What people talk about most

Product

Customers had positive experiences with product, often praising the dolls as beautiful, realistic, and of... See more

Quality

Customers consistently note positive experiences with quality, with many reviewers praising the high quality... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many reviewers praising fast shipping,... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many customers reporting positive... See more

Customer service

Consumers find customer service to be positive, with many reviewers describing it as amazing, second to none,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

First time purchasing a sex doll...very happy with the product, quality is good,details are fantastic,very realistic! I will definitely recommend buying merchandise from this company! The product look... See more

Company replied

Rated 4 out of 5 stars

Bestrealdoll is the best company if you want to buy it sex dolls l'v already bought two from them and you will undoubtedly be amazed when your doll arrives l highly recommend bestrealdoll the dolls ar... See more

Company replied

Rated 4 out of 5 stars

Thank you for the doll. She is okay and body is nice. I'm giving 4 stars because you guys offered for a free item to be sent, which I appreciate. Thank you guys, and look forward to purchasing another... See more

Company replied

Rated 4 out of 5 stars

My doll It’s great! It feels like a real and she surprises me a couple days before my birthdays 😅 Thank you so much and stay working like this because you can make people happy 🤗🙏🏻✌🏼

Company replied


Company details

  1. Sex Toy Store

Written by the company

BestRealDoll’s story started in June 2017 when Andy Smith, a well-known sexologist from Germany, set up his own doll research and development company in Hong Kong, China. Andy had previously led a laboratory team to develop dolls that were comfortable and easy to use, more flexible and changeable, and more wear-resistant. However, after several trips and inspections, he discovered that China has the world's leading and most reliable doll production. Here he could push the bounds of doll production, application and development to create more advanced ideas and designs. To stay focused on his founding purpose, the doll brand he created was named BestRealDoll. Since its foundation in 2017, BestRealDoll sales and reviews have proved that Andy Smith achieved his goal of producing the most realistic sex dolls. In 2018-2019, BestRealDoll expanded with branches in North America, Asia and Europe.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

260 reviews

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4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(260)

71 reviews in the last 12 months

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Rated 4 out of 5 stars

Bestrealdoll is the best company

Bestrealdoll is the best company if you want to buy it sex dolls l'v already bought two from them and you will undoubtedly be amazed when your doll arrives l highly recommend bestrealdoll the dolls are truly beautiful

July 17, 2026
Unprompted review
Bestrealdoll logo

Reply from Bestrealdoll

Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks

Rated 5 out of 5 stars

The shipping was extremely fast

The shipping was extremely fast, doll was packaged very well, support is awesome.lela is a little darker than pictured, but might fade a little with washing, seems to be made really well. All in all, nice experience with this company.

July 11, 2026
Unprompted review
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Reply from Bestrealdoll

Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks

Rated 5 out of 5 stars

Delivered early than expected box was…

Delivered early than expected box was slightly damaged but no damage to doll
Excellent product exactly as described will recommend to buy
Mabe even purchase another doll

July 10, 2026
Unprompted review
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Reply from Bestrealdoll

Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks

Rated 5 out of 5 stars

great job love the doll she is hot and…

great job love the doll she is hot and built just right hott momma i will enjoy her long time

July 3, 2026
Unprompted review
Bestrealdoll logo

Reply from Bestrealdoll

Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks

Rated 5 out of 5 stars

This company is absolutely amazing…

This company is absolutely amazing ordered my first doll from them a couple weeks ago already going 5o order another one this coming week there customer service is second to none absolutely amazing to work with

June 26, 2026
Unprompted review
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Reply from Bestrealdoll

Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks

Rated 1 out of 5 stars

Theft & Possible Deception

I think this company thinks people will be to embarrassed to complain. This company never delivered the product. They accused me of rerouting the order back to them despite me sharing the communication between Fedex and I. First off FedEx lost the package for a week. I asked BRD if they would give me a refund and they told me not if the package was found. The package was found and FedEx asked if I wanted to return the product. I told them no that I was "stuck" with a product I no longer needed because of their incompetence. FedEx ends up sending the package back to BRD and I know BRD received the package back because they signed for the package. Actually employee S. Zhang signed for it. Now BRD has their product back, refuses to give me back my full money because they say FedEx was confused about me telling them I'm stuck with it and that the company will not refund my money if returned. Now BRD wants me to pay for shipping again for whatever the package actually consists of when they failed to deliver it in the first place, the package was lost at one point, and nobody asked FedEx to return the package to them. Why am I at fault here? Why should I have to pay for shipping again, why shouldn't I get a refund if I never had possession of the package, and S Zhang employee at BRD signed for it. I'm not even sure if the package ever included what it was supposed to. However they are keeping my money for the order and refuse to send the order unless I pay for shipping again. This is insane. This company has been terrible and for all I know they sent something I never ordered and didn't cost what I paid because I never even saw the product yet they feel like they get to keep the nearly 500 dollars paid. This is theft. They stole my money. I've never seen the product. I'm sorry the company has issues with FedEx but they didn't let me pick who would be delivering the package they picked FedEx and instead of holding FedEx responsible they want to place blame on the customer. That tells you what type of service your getting from this company if they really are a company. My guess is they post their own positive reviews because I don't think this package was ever intended to be delivered because it was in my home state twice and neither time did it make it to my residence.

July 1st 2026: This is response to their reply: BRD apologized on 06/25 and said they would ship a new one. I told them I might take this review down in 06/25 if they actually had something at my doorstep by 06/30. Please note had I not put in a review they wouldn't have done anything. They literally only offered possible help after posting this. As of yesterday 06/30 FedEx reports they just printed a new label never dropped anything off. According to FedEx they could have made the delivery by last Sunday 06/28 had BRD dropped off the package the same day they made the shipping label 06/25. It is now Wednesday 07/01 nearly a week since their "apology" and nearly a month since the initial order and they haven't shipped anything. This is not a real company. Ignore their comment below it is meaningless they do not exist.

June 5, 2026
Unprompted review
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Reply from Bestrealdoll

Hi friend,
Thank you so much for your patience throughout this process, and we sincerely apologize for everything you've been through with this order.
We'd like to give you a clear summary of what happened:
The first delay was caused by weather conditions affecting FedEx's shipping schedule, which was unfortunately out of our control. For the second shipment, it appears there was a miscommunication with FedEx — they seem to have misunderstood your situation and rerouted the package back to us, rather than holding it for you as intended.
We completely understand how frustrating and stressful this whole experience has been, and we're truly sorry for the added stress it's caused you and your family.
Please rest assured: we have already reshipped your doll, and it is currently on its way to you. We will keep a close eye on the tracking and update you as soon as we have new information.
In the meantime, please don't hesitate to reach out at any time if there's anything specific you need or if your situation has changed — we're here to help and want to make sure this is resolved properly for you.
We also want to confirm that we will cover all shipping costs related to this issue — you will not be responsible for any additional shipping fees.
Thank you again for your understanding, and please let us know if there's anything else we can do.

Best regards,
Max


--------------------------
Update on July 16, 2026(GTM+8)
We're truly sorry to hear about your experience, and we want to thank you for taking the time to share it with us. Your satisfaction matters deeply to us, and we'd like to take a moment to walk through what happened, in the hope of clearing up any misunderstanding.
1. First delivery attempt:
Your package was delayed several times due to weather conditions. Understandably concerned, you reached out to FedEx directly to follow up — something you had also mentioned to us. Unfortunately, it appears this led to a mix-up on FedEx's end: their system marked the package as "Refused by Recipient" and began processing a return. When we followed up with FedEx ourselves, they confirmed: "The system shows a scan record from June 15, 2026, noting that the recipient refused the package and it was entering the return procedure." We've kept the relevant records on file and are happy to share them if helpful.
We want to be very clear: this return was not something we initiated, nor something you asked for. It appears to have been entirely a misunderstanding on FedEx's part, and we're sorry it caused you extra stress and waiting time.
2. Second delivery:
Once the package was returned to our US warehouse, there was an additional delay in getting it back into our shipping queue, mainly due to time zone differences and processing speed on the warehouse side. We're sorry for the extra wait this caused — the doll ultimately arrived at your address on July 3rd.
3. Throughout this process:
We noticed your message on June 22nd, where — even while frustrated with the shipping delays — you kindly acknowledged that our team had been responsive and supportive. We were genuinely moved by your trust in us, and we want you to know that we were actively monitoring your order and doing everything on our end to help move things along, even though the weather-related delays were outside our control.
We know this experience wasn't the smooth one you deserved, and we're truly sorry for the frustration it caused. At Bestrealdoll, we care deeply about our customers and always strive to put service and quality first — and we'd love the chance to make things right with you. Please feel free to reach out to us directly anytime; we're always here and happy to help.

Rated 5 out of 5 stars

Fast and Good Service

I appreciate both the service and correspondence with the folks from Bestrealdoll. I had received my new doll in great condition. Also, I liked the fact that they made sure to send me photos of the doll for quality control before shipping it.

June 12, 2026
Unprompted review
Bestrealdoll logo

Reply from Bestrealdoll

Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks

Rated 5 out of 5 stars

Excellent product and service

Customer service before, during and after the sale were amazing. The product itself is as advertised. On most listings all of the dolls measurements (and most importantly, weight) are listed. On the few that are not, it can easily be gotten by using the contact form. Shipping was immediate and took only a few days from their warehouse in California to Texas and was packed well.

I had a great experience and they’ve thrown in quite a few freebies on top of the sale. I’m happy with my purchase.

June 1, 2026
Unprompted review
Bestrealdoll logo

Reply from Bestrealdoll

Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks

Rated 5 out of 5 stars

Very solid purchase

Very solid purchase! If you’re reading this then you’re already decided like me. Best sleep ever! So realistic even to walk in the room and get startled still. It’s what you make of it. But her clothes, make up, and make her your creation beyond the goddess she already is! Just buy it, and never look back!

June 5, 2026
Unprompted review
Bestrealdoll logo

Reply from Bestrealdoll

Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks

Rated 4 out of 5 stars

Was afraid at first!

So to start this, at first I was very afraid this would be a scam site with Howard others are out there.

To my major surprise it was in fact no scam. After I paid I had tracking info and updates all the way to delivery.

My doll came exactly as expected. Only small issue was I also ordered the hanging hooks with it. They took almost 2 weeks longer to show up but I found out it's because they where shipped from China. So they had a very long trip plus customs to clear and that always takes time.

People should understand, you guys aren't spending $5,000 on a high end doll. You should expect there to be minor flaws. But nothing that impacts the usability of the doll at all.

I very happy I made the purchase that I did, even being a little afraid of a scam. With risk comes rewards!! I got a great doll for a decent price & no issues with her.

Thank you guys very much for not screwing me over and just taking the money without a doll sent.

April 3, 2026
Unprompted review
Bestrealdoll logo

Reply from Bestrealdoll

Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks

Rated 5 out of 5 stars

Quality products at affordable prices

I’ve made numerous purchases without issue. Trusted doll seller imo. Packaging is discreet which is perfect because I have roommates. I’ve purchased 3 different dolls and multiple accessories without complications. Delivery was fast and products are always spot on.

May 14, 2026
Unprompted review
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Reply from Bestrealdoll

Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks

Rated 4 out of 5 stars

Good selection of dolls in stock

Good selection of dolls in stock. Prompt delivery and generous discount.

May 15, 2026
Unprompted review
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Reply from Bestrealdoll

Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks

Rated 5 out of 5 stars

The photo gallery of the dolls are…

The photo gallery of the dolls are accurate. They are what you are getting. Its even better in person. Bestrealdoll will be my go to if I ever buy another.

May 19, 2026
Unprompted review
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Reply from Bestrealdoll

Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks

Rated 5 out of 5 stars

Good experience

Easy to use website, great prices. Very helpful and communicative service.

May 7, 2026
Unprompted review
Bestrealdoll logo

Reply from Bestrealdoll

Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks

Rated 5 out of 5 stars

What are u waiting for?

After ordering from their very stocked United States warehouse i was sent doll within 3 buisness days. Super quick. So excited like a kid on Christmas day. First off wow! Once i touched with my hand i was amazed by teal feel and after dressing up in lingirie given with doll i can truly say she looks absolutely real. Actually making me jump and freak out couple times after first few days walking in my room thats usally empty. Im not going to lie, i had sexual intercourse and spooned with doll for 10 hours first 2 days. I must of tried every position ive never been able to do with past girls. At 50 and still feeling young and girls after covid not really dating i was suggested by my counselor. She told me it was perfectly normal at this year 2026. Explaining even just having a companion to sleep with in bed or watch a movie with. She has been totally correct. Its been life changing. Ive spent thousands on my fast cars but this is best money ive spent. What took me so long. She is easy to take car of. Baby oil once month then powder her with baby powder. Use water based lube. Just for keeping her longevity im not ejaculating in her. At end of my adventures with her im completely wiped out. I dont want to clean her up after. Leaving her dirty all night filled vould cause probs. But im sure if u did all u got to use is flush tool they give u. Use drying sticks in her holes after cleaning to keep moisture and bacteria away.

May 15, 2026
Unprompted review
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Reply from Bestrealdoll

Thanks for your order. I hope this doll brings you even more happiness and enjoyment.
We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks

Rated 5 out of 5 stars

Love the service.

Love the service.

March 19, 2026
Unprompted review
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Reply from Bestrealdoll

Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks

Rated 5 out of 5 stars

Bestrealdoll was amazing

Bestrealdoll was amazing, attentive, and very responsive. They helped me arrange for the pickup of my doll, an even helped me load it in my vehicle. Outstanding service and the doll is exactly what I ordered and very high quality. I will be a future customer again. Bestrealdoll is simply the best!

April 23, 2026
Unprompted review
Bestrealdoll logo

Reply from Bestrealdoll

Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks

Rated 5 out of 5 stars

A rewarding first experience

I've had several interactions with them for various issues. All of which they were quick to respond to. Ordering my first doll from them was a spur of the moment and they were very quick about shipping her out and providing a tracking number. The Doll herself was perfectly packaged. No complaints at all and came with some nice extras. Highly recommend.

April 3, 2026
Unprompted review
Bestrealdoll logo

Reply from Bestrealdoll

Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks

Rated 5 out of 5 stars

The dolls are exactly as they appear in…

The dolls are exactly as they appear in their pictures. I have shopped on other doll companies but BestRealDoll has the best prices!! Guaranteed perfect dolls!!

April 28, 2026
Unprompted review
Bestrealdoll logo

Reply from Bestrealdoll

Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks

Rated 5 out of 5 stars

GREAT product, but the shipping took about 3 months…

The shipping time took about 3 months for standard shipping so be prepared for that if you have customizations. The doll itself was exactly as described and delivers on what it was made for. Spring for the silicon if you can swing it as the TPE works but is more stiff in the areas you need to be extra soft. That being the lining of the opening of the vagina. Very soft and proportioned like an actual woman. I would definitely buy another doll from these guys if there was a need.

January 25, 2026
Unprompted review
Bestrealdoll logo

Reply from Bestrealdoll

Thanks for your order. We will continue to do our best.I believe she will bring you an unparalleled experience. If you have any need, don't hesitate to contact us at service@bestrealdoll.com. Thanks

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