Scheppach Group Reviews 

Bought the Scheppach HS100 bench saw for a small project. Once I had finally constructed the saw bench it was obvious that this saw meant business. 2000watts of power through a 250mm blade is amazing, the cuts are true, no burning, no chaffing, very powerful and easy to use. Cutting at a 45° angle is child's play, up and down movement is very smooth. Dust extraction is very good using a tub vacuum leaving less mess. Quite a sturdy heavy unit and thinking of putting wheels on one side for ease of movement.
All in all a well constructed machine.

I now have more than 10 differences tools from Scheppach in my workshop. All of them work perfectly, apart from a small issue with my chainsaw, but I think it was damaged in transit but it was quickly resolved. Delivery is great depending on when you order they normally deliver within 24 hrs. Can’t recommend them enough.

I purchased a DP 60 pillar drill directly from Scheppach which with very low use developed a fault. The drilling speed control would not respond and would only drill at full speed, which for a drill with little use is very poor, however I telephoned Scheppach on their freephone number and had my call answered straight away, which is excellent.

I was asked to box the faulty drill up where on collection I would receive a new drill, this was Monday by Wednesday of the same week I had received my new drill.

Excellent customer service by Sheppach.

Bought a 5 in 1 multi tool, gardening. Here is my opinion on the fiasco.
Good points
1. Looks good
2. Tools are good, except the grass strimmer.
Bad points
1. The motor is appalling. From day one motor locks up, cannot pull start it. Have to ease the engine gently into a position that you can pull the cord to get engine to turn over. Otherwise the engine is completely locked up, so be gentle when it is in this position.
2. regular kick back on the motor on startup and is horrendous as well as being extremely dangerous. There should be a H&S warning issued with these motors. Absolutely disgraceful dangerous disabling proving to me there is 0% QA in production, just my opinion from the use of this product. Engine is now dead after final massive kickback. Had a look at it but decided to return it after 2 days of use.
3. The motor stops for no reason, can pull start it again usually with ease first time. So fuel, spark plug air filter all good. Just bad workmanship, engine wise, constantly cutting out when idling, never in operation.
Overall
Don’t buy, to dangerous to use, not reliable or trustworthy engineering. It is really really dangerous product.
Returning product in the morning, pity the engine is so badly constructed as the tools were great. Just seems to be no reliability, QA or safety standards applied.

Extremely poor. I bought a new lawnmower which was initially very difficult to start and then failed to start at all. Contacted toolhelp.co.uk and followed their troubleshooting procedure. Machine still wouldn't start. Tried contacting Scheppach through their complaints form but form wouldn't send. What's the point of having a supposed 3 year guarantee. Waste of time.

Very poor customer service. Asked how to go about registering my new product, but no reply other than a ticket has been raised and someone will get back to me.
4 days later still no word!!!

If I’m waiting for a response for such a basic request, god only knows how a warranty question would get sorted

For a German organisation my expectations were high…. They have been dashed!

I really rate this as a 4 but 5's and 4's never get read and I can fix most of the annoying issues. Overall good but since seeing reviews on You-tube, things have changed.
1. I think I have been sent the 4 year old saw, instead of the 1/4 turn release screws on the top and bottom covers, they now have Allen bolts which need about 10 turns. Crap really, something you need to open/close easy is made hard no doubt due to cost cutting.
2. The Mitre Gauge is next to useless as the slack in the slot is toooo much
3. A lot of slack in the top blade guide, especially when it is fully down (low cut Hight).
4. Older saws also sown with 2 extractor ports, this only has one!

HD2P dust extractor. Well presented piece of equipment for the price, but dust bag really lets the product down. One bag (no spare) Issue with the cheap zip. “Pop” whilst using it, every part covered in dust. Unable to fix flimsy zip.

Ordered and paid for 2 pairs of bandsaw tyres, that is 2 x 2 =4 tyres. Received only 1 pair. Contact form keeps rejecting product as noted on the website (8" BANDSAW RUBBER TYRES (PAIR) so will not allow sending on email. Cannot phone because recorded message says it is an email service only. Invoice 4666 was paid. How to contact a company that blocks all contact?

Company could have contacted me in English not German.

I bought a 720 model log saw direct from Scheppach. Something minor has gone wrong with it - it still has power etc - so I’m thinking it’s the on off switch or something similar.It cost about £900 so I was expecting some decent after sales service. Scheppach themselves were ok but Toolhelp their support in the UK were hopeless. Send your proof of purchase or get lost basically. I sent them a photo of the serial number plate clearly showing 2023 on it. Not interested in the slightest. Basically - ship it back and they’ll take a look. It must weigh 150kgs, I can’t even lift it let alone ship it back. Their idea of customer service is basically - get someone local to look at it and we will sell you the parts.

HC51V compressor what a complete bag of rubbish, arrived damaged got 5 quid knocked off as would cost me more to return, had the compressor 12 months always loosing air had to strip it down and remove all parts to join then back properly no lock tight on any air fittings most are finger tight, if i had knows i would of brough an aldi one prob netter made than this rubbish stay away from this company total crap

Not a serious company. Lack of spare parts for devices constructed like toys. Exploding saw covers. The saw has been unused for more than 6 weeks now, because I am still waiting for any news whether and when it will be possible to buy a cover, which was simply pulled into the blade of the flap. I do not recommend devices from this company! Investing a few euros more in the same equipment from serious manufacturers will help save time and money.

Brand new product faulty - no response from Scheppach except to ask for our details which we provided a week ago. This is a brand new strimmer that was manufactured just 3 months ago but has never worked. Getting really annoyed that there is no response to numerous requests - feel we've been ripped off.

After just two seasons of using MS173-51E mower engine died with catastrophic fail. Engine was beyond repair - piston fall apart. it is just not recommendation at all for this brand.

The 30th of march i ordered a bandsaw on scheppachshop.com
The 3th of april i havent heard anything. Just an e-mail confirmation, nothing Else.. but they did take My money out of My account..
On the 3th of april i ask for an update.
The 8th of april, i cancel My order, since there is no responce.
Next Day i get an answers - the package is ready to send.. I told Them so stop, the order is cancelled now (two times).
The 10th of april they tell me they shipment cant be stopped - but they booked this same Day,after that e-mail and two days after they confirmed it was cancelled.. the ask me stop return the shipment.. why? Your falt - and they actually cancelled the shipment..
Next Day the 11th. They shipping company picks up the package anyway.. how can that happen? Well.. its because someone in the company dident wanna leave his or hers chair.
Yesterday the 14th. I talked to Them again.. No help, No responsibility at all.. not a sorry for the whole experience..
I get told to return the order.. they want me to do it and make No efforts themselves. Im now stucked with this company Who want answer me anymore! Nothing!
The package is now with a parcel company. I lost My preordered shipment, 42 euros for No reason and now I allso have to Pay for storage... this company dont Care!
I asked Them for a supervisor or something to call me - they wont..

I Will post this message everywhere, Till you take some responsibility.. after this week it Will be a laywer..

MR196 Ride On Scheppach Lawnmower

MR196 Ride On Scheppach Lawnmower
ABSOLUTE ***t MACHINE YOU'RE AN IDIOT IF YOU BUY IT
THE INSTRUCTIONS ARE A JOKE I'VE HAD CHINESE ONES FAR BETTER THAN THE ONE SUPPLIED. THE PICTURES ARE POOR QUALITY AND INDISTINCT AND FRANKLY NOT WORTH THE PAPER IT IS PRINTED ON
Bought new June 10 assembled and ran for 8 min. The mower deck lever on/off jammed. Asked for help from Generatorpower who I bought it off absolutely appalling it's 10 days and no help. Considering it only worked for 8 minutes. Fortunately my son helped me and he removed the foot deck and had to use a hammer to unjam it. It's a real pain as you have to not only the screws holding down the deck but the bloody steering wheel has to be taken off and if you used the pin then you have to knock it out, the mower start handle and the knobs. He started the mower, deck off worked, 3\ times then all things put back then bloody thing would not start. Again absolutely no help from the seller just excuses. You have to remove the bloody knobs from the seat deck to get to the pull start. The handles without the knobs scraped the hell out of the plastic deck.The motor started on pull start, big deal as the mower deck on/off lever keeps on jamming which cuts the engine. Which means jamming the bloody thing and then pull start because the electric start doesn't work. so all the knobs off the foot deck not screwed down just to mow my bloody lawn.
Its a gutless engine and really struggles with grass over 2" in height. Not only that the bloody accelerator reduces as you drive along so your continually having to push it. Service department has been totally hopeless and treated like an idiot.
I STRONGLY RECOMMEND YOU DO NOT BUY THIS MACHINE
The "Service Department" took over 3 weeks to contact me , this on a brand new machine. I gave clear indication of the faults yet all their " help" was to tell me I had to palletise and wrap up the machine for collection instead of giving some advice as to the possible solutions. It is absolutely ridiculous to expect to immediately send back especially on a new machine, with the then expected delays. Would, seem that the service department has NO CLUE about how the machine works of more importantly why they do not have support from Scheppach if they have problems with the machine.
What I find objectionable is that their website states 24/7 yet the email from their service department clearly states 9 to 5 Mon to Friday. False advertising?
I also contacted scheppach Germany the manufacturers and they could care less. Because I bought from third party they wouldn't help. This I find indicative that they couldn't care less about their products once sold. So once again do not buy.

I bought an Drilling machine about 3 years ago. I did not use it very often. With no reason it is from one day to another not longer running.
There is no Support from Scheppach.

SO CALLED REPAIR TO A DANGEROUS…
SO CALLED REPAIR TO A DANGEROUS STANDARD.
waited weeks, after sending my tool in for repair, to be returned a bashed up tool packed with little protection and a so called repair that seems to have been done by a child. a loose fence with no fixings in place and they claim now if i want it repaired im to pack it up again and send it back again, honestly this company is a joke

First guarantee matter and they back off, leaving it to the reseller to handle. Provided them with the story and photos but nevertheless I had to go to the reseller, even though I came up with a proposal and solution myself.
This is why the tools are cheaper then others, because their warranty service sucks.