Mad Frog

How refreshing to find a provider that was able to solve my problem without fuss and without needing my grandmother's inside leg measurements to set up an account! My UK mobile number was no longer working abroad and I was told I would have to return to the UK to get it fixed - a bit extreme! I did some research for an E-Sim solution and after failing to get support from the likes of EE and Vodafone, I came across recommendations for Swytch and I'm so glad I did. Simon was so helpful - the whole process was easy, efficient and now costs me half what I was paying with my previous provider. Make the switch to Swytch - you won't regret it!

Having moved abroad, I have to use one of the HMRC approved online companies to submit my tax return. I had to make a small amend to my bank account name as it did not include the whole name. I contacted their chat to be told I would have to resubmit and pay them £18 again. So I did (albeit not happily!). Same problem again. Then I get told '& is not supported in this box, please enter and instead' but there is no such instruction on their website. Nor was there an error message to say the "&" was not compatible and to use a different format. I had another issue earlier on trying to remove a page - the link they told me to press didn't exist. 5 -6 attempts and it just wasn't there. Then another link they put in the chat is no longer valid - HMRC changed it 3 months ago. So they're not keeping up to date with HMRC website - just happily charging £18 per submission even if the amend is just one letter!!! NEVER AGAIN! Will use one of the others in future.

Great customer service - I panicked when I realised my order hadn’t gone through after all but they quickly came to my rescue and the bee smoker (great quality!) arrived in time for my brother’s birthday! Thank you!

Brand new product faulty - no response from Scheppach except to ask for our details which we provided a week ago. This is a brand new strimmer that was manufactured just 3 months ago but has never worked. Getting really annoyed that there is no response to numerous requests - feel we've been ripped off.

I cancelled this service a year ago after they tripled their costs but never received a refund despite their terms and conditions clearly stating that refunds would be made. They stopped answering my e-mails and have now taken another payment! Thankfully my credit card company checked with me and I refused to authorise it, but they keep trying to take money. Avoid them at all costs - would give a 0 rating if I could!

I cancelled my account when I received an invoice showing that my fees had increased nearly 3-fold. Their excuse was that their operating costs had increased but they had not notified me in advance and just took the money. I cancelled my account immediately and I have been chasing for a refund (as per their Ts & Cs) for 7 months - no response to e-mails, chat function doesn't work etc. I'm off to court now. DO NOT USE!

Every transaction is so smooth - the whole process takes no more than a few minutes before the money is in my French account. The exchange rates are excellent and the charges so much cheaper than other banks etc. I had tried other companies and had nightmares with transfers taking days to reach my account. Thankfully I was recommended by a friend to try Wise and haven't looked back since.

Shame we can’t give 0 stars! I ordered my dress on 29th January and it arrived today. Nothing like the picture - it’s basically a shapeless printed piece of nylon. I can’t call it a dress as there’s no shape to it at all - it was meant to have a separate cape with quilting on the shoulders - just an extra piece of nylon attached to the shoulders. No beads or sequins and even the lace was printed!!!

This must be a scam. Courier still not turned up - waited in 2 days and still no show. I can't find a local drop-off point without cancelling the order. The only option seems to be to cancel the order and start again but they want to charge me £6 to do that - outrageous! I can't send a message on their website as the confirm message box doesn't work. Their Facebook page link doesn't work and the Twitter link takes you to a page that hasn't been used in over 4 years. I won't be using ParcelCompare ever again - wish I could score 0

Excellent service - I ordered 7 bell tents and the customer service was outstanding. The tents were delivered on my requested date - brilliantly packed. Wouldn’t hesitate to recommend.

J’ai commandée une crèche pour Noël et était ravie avec mes achats. Les articles étaient d'excellente qualité et à un très bon prix. La livraison a été rapide et les articles étaient très bien emballés donc bien protégés.

Such a shame that others have had bad experience. I too ordered a set for Christmas which was late due to Covid issues, but when it did arrive I was absolutely delighted. Holsper were brilliant at responding to queries and tracking where my order was - it wasn't their fault it was delayed. Quality is lovely, colours very true to the colour and by way of apology for the delay I was given a 50% discount - which I've used today to order my next set. I'm not expecting a speedy delivery but at least I know this time!

Excellent service and great selection of wines that I can't normally get in France. Couriers damaged one box, but they and Vinatis dealt with really quickly and efficiently. Particularly pleased with the offers available - wine cellar now well stocked for Christmas - just got to make sure I don't drink it all beforehand!! This was my first order with Vinatis and I will certainly be back.

Late collection which was apparently out of their control. However, after collection was made today, the recipient received a message that it will not be delivered until 16th December - it was on a 2 day estimated delivery meaning it should have been delivered on the 10th. So beware of 'estimates' - they mean nothing apparently due to Covid / Christmas but nothing to warn you of that, and not impressed they didn't tell me of the delay, only told the recipient. Not impressed.

How things change... 3 years ago I had great service, but this year was a nightmare. The promised 'next day' delivery didn't come and they delivered an order that I had cancelled due to an issue on their system. I then had to set up a separate account just to get what I needed - both orders arrived on the same day in terrible condition and the driver dashed off without allowing me to return the wrong order. No responses to any e-mails

What an utter nightmare - website was down, call centre wouldn’t answer, no agents for web chat, no response to social media posts. Still waiting for a response on the refund that is due and then to add insult to injury., the cabin we had was filthy with heavily stained seating - certainly did not want to sit on it!

Superb service - they were really efficient and left the place spotless. Made moving out day so much easier.

Cannot re-schedule bookings as website keeps crashing and tries to get me to book a brand new crossing. No thanks - already paid nearly £400 so just want to reschedule but it’s impossible. Phone lines aren’t open, won’t answer to Facebook comments, tweets, e-mails or contact form. Been trying for over 12 hours now and ready to cry - less than 3 days until sailing and not confident I’ll be able to get this resolved in time. Will certainly avoid in future as they clearly don’t give a toss about loyal customers

Thoroughly recommend Harwoods! Just bought our Q7 from Harwoods Southsea - dealt with Mark Tuckey who was brilliant. The whole process was seamless and we would thoroughly recommend them.

Such a shame we can’t give negative stars or zero! What a nightmare dealing with this company is. Their e-mail does not work. The contact us page is only responded to by automated responses which have no relevance to the subject matter. I used the contact page to send a complaint and request a human being respond only to get a response to say the details of my product could be found on the webpage! Can’t find complaints on there at all! They have overcharged me by 30% so I immediately tried to cancel the order but no luck there. I’ve referred to PayPal and sent copies of correspondence in the hope they can use their power to sort this out. Shocking! Update - I eventually got an address to send the goods back to in China... they refused delivery and had the goods sent back to me which took months. So I ended up paying even more to send these back and still didn’t get my promised refund. Paypal were no use at all in this either.