Con

Good - Sales are good
Bad - promised fibre line installation within 5 days, Imagine scheduled it for 20 days later, telephoned and ask why? Changed fibre installation for within 3 days.
Fibre installed, no modem/router. Had to call and ask for modem, delivered within 7 days.
Opened support call, no reply, no resolution, nothing. Telephoned back and told, oh yes - that call is closed. I got no feedback or response. Not allowed to reopen call or log same issue. Puzzling really!!!!!!!
Opened another support call, again no resolution and IT support closed call. Customer Care did apologize but did not reopen it as promised. IT staff are polite and follow the SOPs to the letter of the law leading to zero resolution of issues. Close calls whether they are resolved or not.
Telephoned back a few days later and asked for escalation to supervisor or manager, I was told that they have procedures in place and that escalation to managers and supervisors was not allowed. All escalations must go to the escalation team who do not do any investigations or provide feedback.
The Support staff, escalation staff and Customer Care staff blatantly lie a lot of the time. We are working on the call at the moment, but later to find out that it had been closed on the day it was opened or the subsequent day. No resolution for any issues or questions raised.
There is literally no way of escalating any issues beyond the escalation team, which is the support team and they’re not going to report on themselves are they???
If you ask for a supervisor or a manager or IT director or anybody, you are told that under GDPR, you’re not allowed to talk to them or have any contact details. Never heard such rubbish.
The management don’t give a damn about their customers or the behaviour of their staff.
The staff know that the management don’t care so they don’t care and don’t bother resolving any issues or answering any questions or provide or follow any escalation process.
Overall, a rudderless ship helmed by blind dumb deaf greedy captain, 1st & 2nd mates. Sailors are gulping the naval rum from morning to night and as such nothing is actually happening.
STAY AWAY FROM THIS ORGANISATION not worth the hassle.

+++
I forgot I had two IT support staff hang up the phone because I insisted on speaking to a supervisor or IT Director.
His reply - we will follow our procedures, etc and you cannot escalate it to supervisor or Director.
Because I repeatedly stated I wanted to speak with a supervisor or IT director and not allow them to bully me into submission, they hung up the phone.
+++

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Customer Care - what a joke, there is no care, they told me that support calls were closed and that they would get them reopened and speak to the IT support staff. None of these things that Customer Care were supposed to do actually happened. They work hand-in-hand with all the other employees / colleagues to lie and demean their clientele.
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I got a reply from IMAGINE and again it just shows their belligerent horrible disgusting attitude. They insinuate that I am lying. This organisation is the most dysfunctional dishonest disrespectful company I have ever had dealings with. They are truly the most horrible vile people I’ve ever had a misfortune to communicate with.

Why do they not do an internal review of all cases that were asked to be escalated to IT supervisors or directors? Or I forgot one cannot escalate a complaint/issue to a supervisor or IT Director because of GDPR constraints - LIES. And they will see that their staff do not escalate any issues to management and shut them down immediately without resolution or notifying the customer of what they have actually done.

STAY AWAY FROM THIS COMPANY

Easy to deal with, slight problem in tracking the lights, one glass lamp shade broken, replacement sent and received within 3 days

Everything easy and efficient. Small delay on getting disk was the only issue

Bought a 5 in 1 multi tool, gardening. Here is my opinion on the fiasco.
Good points
1. Looks good
2. Tools are good, except the grass strimmer.
Bad points
1. The motor is appalling. From day one motor locks up, cannot pull start it. Have to ease the engine gently into a position that you can pull the cord to get engine to turn over. Otherwise the engine is completely locked up, so be gentle when it is in this position.
2. regular kick back on the motor on startup and is horrendous as well as being extremely dangerous. There should be a H&S warning issued with these motors. Absolutely disgraceful dangerous disabling proving to me there is 0% QA in production, just my opinion from the use of this product. Engine is now dead after final massive kickback. Had a look at it but decided to return it after 2 days of use.
3. The motor stops for no reason, can pull start it again usually with ease first time. So fuel, spark plug air filter all good. Just bad workmanship, engine wise, constantly cutting out when idling, never in operation.
Overall
Don’t buy, to dangerous to use, not reliable or trustworthy engineering. It is really really dangerous product.
Returning product in the morning, pity the engine is so badly constructed as the tools were great. Just seems to be no reliability, QA or safety standards applied.

Salesman, Liam, a gent through and through.
Delivery personnel, polite professional
Product, excellent quality

The app is completely unnecessarily confusing and unworkable.
On creating an account your face is validated, your passport ID & your bank account is validated, one lodged funds to the account.
When you try to sell crypto and return your money to one’s account, One is sent to a third party company for digital ID verification and one fails to be validated. One’s current face does not match the passport???? One cannot use the validation that one used to setup the account???? WHY??? So the system refuses to give you your funds back because you don’t meet their new validation requirements, same documents used to setup account now are not acceptable to return your funds.
If this is the sign of Digital currency to come then we are all truly Fecked.
The Binance system itself is designed to by a programmer for a programmer and not for the end user. It proved to be unworkable.

Reply to iHerb comment below. The order in question is not processed after 5 days, still on hold, so this just proves that the person responding does not know what he/she is talking about. iHerb are not stating anything factual in the response.
In my opinion they are untrustworthy uncooperative belligerent and deceptive. Furthermore the packages cannot be tracked or traced so one has no idea whatsoever if the package is on route or not.

Original review below
The orders are not processed in a timely fashion. You can only put one order per week. They put order on hold for no reason and you cannot speak to anyone in customer service. CS do not respond to queries. There is no support but AI and that redirects you CS who NEVER respond or do anything whatsoever. The personnel are non productive unprofessional and unresponsive.

Bought a Combi box, delivered quickly, combi box did not work as described, terrestrial channels fails to work through the combi box but worked when connected aerial directly to TV. 90% of other channels (BBC ITV etc.) were not available via combo box, performed a new scan, no improvement, really poor quality product.
Hired a satellite guy to check aerial and satellite dish to see if it was them causing the issue, both were good, no problems, cost €50.
Returned the combi box to them. Was promised full refund, no refund provided, They actually told me they would perform the full refund on the 9th of January 2025, nothing refunded.
I cannot recommend them at all. no communication from them now, will not take my call or respond to emails.

I’d describe them as unprofessional dubious devious deception shower of shysters.

Bought products, they took funds and never sent products as described.
They sent trackinG number, tracking number does not exist.
The package arrived at neighbours house.
Asked if I should take it with or without food. Ivermectin must be taken without food, Fenbendazole must be taken with food.
Told take with food.
Their advertisement says three capsules contains 12 mg of ivermectin and 222 mg of fenbendazole in total. The label on the bottle says one tablet, capsule contains 12 mg of ivermectin and 222 mg of fenbendazole.
The front of the bottle states that the full dose for a day is 702, which means one is taking 36mg of Ivermectin and 666mg of fenbendazole.
They don’t know what is in each tablet!!! They will not reply with clarification!!! Because they refuse to answer any of these questions I have given 6 tablets to a firm in little Island for analysis to see what is exactly in these capsules.
In the meantime I’m trying these tablets and there is zero affect either way. Ivermectin normally gives me a slight headache for 1 - 2 hours. I took Ivermectin as per WHO / India Covid-19 protocol that cleared 230 million people of Covid-19 virus in 5 weeks, see thedesertreview.com
opinion/columnists
indias-ivermectin-blackout---part-v-the-secret-revealed
article_9a37d9a8-1fb2-11ec-a94b-47343582647b

Cannot create dog owner account, site looks like it is unsupported and now non operational,
No contact email or phone available
No support available at all.

Sunday, 16 jun 2024 Made an order, order paid for & online status is processed.
Monday 17 Jun 2024 telephoned to confirm order as no courier delivery email was received. Told 1 item listed as available & in stock was not available. Shockingly five days later the Same product is still listed as available & in stock. Agreed partial refund and delivery of the rest of the order.
Tuesday no refund or courier delivery notification email, contacted them again via telephone and was told yes it is all in hand and will be processed today.
Went to town & Bought the item that was not available by evergreen.
Waited till Friday, no partial refund, no courier delivery email. Customer Service agent stated no log of activity on my order by his two female colleagues. He said he would rectify everything and have CS manager/supervisor call me back also. Two emails received on Friday,
1. Courier order raised,
2. confirmation of partial refund.
No call back from CS supervisor/ manager on Friday.

Monday 24 Jun 2024
1. no refund,
2. partial order not send to courier company.
agent from accounts stated no partial refund raised by customer services, yet I have an email.
Told No CS supervisor or manager working in this company.
Then this changed - there is a CS supervisor/ manager but she is no where to be seen and does not have an email address or contact number. On extended lunch break.
No responses to the emails sent last week to customer service or sales departments.

I think their MO is to keep you waiting and not provide refunds under any circumstances so they will fulfill the order no matter how long it takes them, a week a month or year.

Update as 16:30 today, Monday, CS Agent stated she will contact dispatch and get back to me.
16:45 She telephoned me back and believes they have packed the remainder of the items into a box for shipment for the courier to collect, 8 days later.
Update to my surprise and great relief the CS agent telephoned me again at 16:49 and stated that the courier has now got the partial order and yes indeed the partial refund was processed at 1pm on their side on Friday. Keep an eye out for it.

Won’t it have been a hell of a lot easier to have done all this from the onset as agreed on Monday 17th Jun 2024.

So Patrick & Nathalie thank you.

Online help was great
Delivery on time

It started off with me wanting to buy two products online and I needed to know the delivery date of these products
It was a bit of a chore but got the information I needed at the end i.e. these products would be ordered from the manufacturer and could take anything up to 3 weeks or five weeks to be delivered where my lead time was five days maximum. It would be helpful if products or appliances that were special deliveries had realistic delivery dates notices on them i.e. instead of 3 to 5 working days these would not have been delivered for 3 - 5 weeks, special orders and not held in warehouse.

Response was good, trade personnel were brilliant and reasonably priced. Definitely recommend and will use again