I recently purchased some organic Steak Sauce. Each bottle arrived encased in bubble wrap with each separate bottle having its own sealed plastic bag! This is excellent shipping and the product was co... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
i have had top service in all my dealings with iherb (over 12years and counting).. the pricing and special discounts help me afford wonderful products at soup'erb pricing.. if there's ever been a... See more
Company replied
I love ordering my vitamins, supplements, herbals and personal care products from iHerb. They always have what I need. If something that I need is out of stock, they quickly inform me of when it wil... See more
Company replied
I was impressed with the amount of specific products they had that I was looking for! And the multiple discounts/sale prices they offered! Their minimum is $25 for free shipping which is awesome nowad... See more
Company replied
Company details
Written by the company
Since 1996, iHerb has strived to enhance your online shopping experience. Initially, our company promoted the benefits of St. John's Wort. Hence the name: iHerb. It is now a world-class online store, supplying a vast selection of brand name natural products. We believe iHerb offers the best overall value, period! Our success and very existence are dependent on the repeat orders and word-of-mouth recommendations of loyal, satisfied customers.
Contact info
301 Lake Ave. , 91101, Pasadena, United States
- www.iherb.com
3.8
Great
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Follow up to iHerb’s response to my review.
I submitted a review about iHerb, and they replied. They reply had nothing to do with what I complained about, which is typical of their customer service, the main focus of my review.
July 23, 2026
Unprompted review
Fast delivery and great products
Fast delivery. Thank you. I was also able to find the "Spearmint" tea which is rather hard to find where I live.
July 22, 2026
Unprompted review
Reply from iHerb
Dear Valued Customer,
We are glad to see that you had a 5-star shopping experience with us!
Thank you for taking the time to write a review and we are already looking forward to your next visit!
HEALTHY PRODUCTS
HEALTHY PRODUCTS! EXCELLENT PRICES & WAYS YOU CAN EVEN LOWER THEM FURTHER! PROMPT SHIPPING! They need a customer service phone.
July 19, 2026
Unprompted review
Reply from iHerb
Dear Valued Customer,
Thank you for taking the time to write a review and we promise we are focused on constant enhancements to every aspect of our operations.
We hope you decide to visit our store again in the future and wish you the best of health.
Discount must be avaiable
Quality. Quick delivery. Discount is avaiable.
July 22, 2026
Unprompted review
Reply from iHerb
Dear Valued Customer,
We are glad to see that you had a 5-star shopping experience with us!
Thank you for taking the time to write a review and we are already looking forward to your next visit!
I love the products
I love the products, great quality, reasonable prices, good customer service, fast and safe delivery! Keep up the good work 👍
July 2, 2026
Unprompted review
Reply from iHerb
Dear Valued Customer,
We are glad to see that you had a 5-star shopping experience with us!
Thank you for taking the time to write a review and we are already looking forward to your next visit!
Product availability is usually great…
Product availability is usually great and delivery is super fast
July 20, 2026
Unprompted review
Reply from iHerb
Dear Valued Customer,
We are glad to see that you had a 5-star shopping experience with us!
Thank you for taking the time to write a review and we are already looking forward to your next visit!
So far, excellent experiences with iHerb
I believe iHerb has merged or bought VitaCost, which I used for many years. Now I am placing orders directly through the iHerb website. Their website is easy to navigate and customer interface is excellent. Very prompt and careful shipping, even better than VitaCost.
July 21, 2026
Unprompted review
Reply from iHerb
Dear Valued Customer,
We are glad to see that you had a 5-star shopping experience with us!
Thank you for taking the time to write a review and we are already looking forward to your next visit!
iHerb has a good selection
iHerb has a very good selection of health supplements at good prices and fast delivery.
July 21, 2026
Unprompted review
Reply from iHerb
Dear Valued Customer,
We are glad to see that you had a 5-star shopping experience with us!
Thank you for taking the time to write a review and we are already looking forward to your next visit!
Reply from iHerb
Dear Valued Customer,
We are glad to see that you had a 5-star shopping experience with us!
Thank you for taking the time to write a review and we are already looking forward to your next visit!
Great products.
Ayo I’m a satisfied customer fr. If u looking for products for real nappy hair then get your shiit from them. I purchased the Shea Moisture Jamaican Black Castor Oil & the Kerasys volume shampoo these shiits smell so good ; they getting the job done & I even see results already & it’s only been 3 days. Worth the price. CDL delivered my order the next day. I highly recommend Iherb u heard. Have a bless night!
July 18, 2026
Unprompted review
Reply from iHerb
Dear Valued Customer,
We are glad to see that you had a 5-star shopping experience with us!
Thank you for taking the time to write a review and we are already looking forward to your next visit!
Consistently is key!
iHerb consistently delivers high‑quality products at great prices, and their shipping is impressively fast. Everything arrives well‑packed, fresh, and exactly as described. Reliable service, smooth ordering, and quick delivery make iHerb one of the best places to shop for health and wellness essentials.
July 21, 2026
Unprompted review
Reply from iHerb
Dear Valued Customer,
We are glad to see that you had a 5-star shopping experience with us!
Thank you for taking the time to write a review and we are already looking forward to your next visit!
I had to 1 star but really didn't want…
I had to 1 star but really didn't want to give any. I ordered through the internet 3 items entered my delivery and payment details to open an account which I thought was a one of, but I now find this was going to be a monthly order whether I want it or not, have cancelled any further payments as went through PayPal, but the big issue was somehow the address was incorrect as the post code was incorrectly added, so ivre, the courier supposed service couldn't deliver, despite days of trying ing to contact either company to try and rectify the problem there is absolutely no customer service whatsoever, the reply email from iherb doesn't exist, the robot you speak doesn't understand the problem I will never use these 2 companies again neither will I recommend them, absolutely diabolical service
July 21, 2026
Unprompted review
Reply from iHerb
Dear Valued Customer,
We are sorry for this frustrating experience and have moved forward with a refund for your order. Please allow 7-10 business days for the funds to appear back in the financial account associated with order payment.
We hope this refund shows how much we value your decision to shop with us. Please don’t hesitate to contact our Customer Support team if you have any further questions or concerns.
My "go-to" site for vitamins and supplements.
Easy ordering process and speedy delivery with good sales and discounts that make this my go-to site for vitamins and supplements.
July 16, 2026
Unprompted review
Reply from iHerb
Dear Valued Customer,
We are glad to see that you had a 5-star shopping experience with us!
Thank you for taking the time to write a review and we are already looking forward to your next visit!
Incredible
I purchased a pack of Nordic omega 3 and Curcumin capsules from a company called Dolphin Fitness based in the UK, on 14 July and paid for the postage. On Sunday 19th I thought this thing is taking too long coming (estimated 21st) and usually long delivery means it’s coming from China and it’s counterfeit so I cancelled it and purchased one from iHerb at 4pm Sunday with free delivery. It arrived Wednesday morning on day 3 after purchase, all the way from California. It’s incredible and amazing
July 19, 2026
Unprompted review
Reply from iHerb
Dear Valued Customer,
We are glad to see that you had a 5-star shopping experience with us!
Thank you for taking the time to write a review and we are already looking forward to your next visit!
I miss Vitacost
I miss Vitacost. There prices are no better then buying locally. There delivery, Vitacost always delivered to my door. This last delivery was left in a post box with food and medicine --- guess what IT MELTED. I will NOT buy from them again.
July 21, 2026
Unprompted review
Reply from iHerb
Dear Valued Customer,
We are sorry for any frustrating experience you have had and want to learn more so that we may help.
Please contact our Customer Support team who is standing by to assist you further.
All went very well with purchase
July 7, 2026
Unprompted review
Reply from iHerb
Dear Valued Customer,
We are glad to see that you had a 5-star shopping experience with us!
Thank you for taking the time to write a review and we are already looking forward to your next visit!
Good products
Good products, good value for the money, very fast shipment. And a very well organized web shop, a pleasure to shop and search for products and their variants.
Only downside: Payment of import fees (or taxes) that could be avoided for shipments under CHF 65. But the good service makes me forgiving this, and the costs for this are so low that in the end I don't really care...
July 11, 2026
Unprompted review
Reply from iHerb
Dear Valued Customer,
We are glad to see that you had a 5-star shopping experience with us!
Thank you for taking the time to write a review and we are already looking forward to your next visit!
The delivery person did not knock on…
The delivery person did not knock on the door. I mentioned this the last time on my order. The Snack bars melt if the driver doesn’t knock on tbe door to allow the customer to get the item. I just happened to hear the gate opening in my porchZ
July 20, 2026
Unprompted review
Reply from iHerb
Dear Valued Customer,
We are glad to see that you had a 5-star shopping experience with us!
Thank you for taking the time to write a review and we are already looking forward to your next visit!
Placed the order on a Friday
Placed the order on a Friday, it arrived two days later (and a Sunday at that.) Could not ask for better service.
July 19, 2026
Unprompted review
Reply from iHerb
Dear Valued Customer,
We are glad to see that you had a 5-star shopping experience with us!
Thank you for taking the time to write a review and we are already looking forward to your next visit!
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