Good and quick customer service - replies very quickly. My first order didn't reach me but it was quickly taken care of and re-shipped. Second attempt went smooth, no problems. The only reaso... See more
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Review summary
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It took a little, before my order arrived Even I had to pay a tiny amount in customs, I'm happy with the delivery. NineLife reimbursed my what I had to pay additionally in customs clearance
Well great it was not, but eventually got the problems sorted. The product is good so i can say i am happy now. The lack of communication in the start phase was the problem. Everything ended well.
Good news: correct and fast delivery. Bad news: would have been nice to know about the tariff, when ordering.
3.8
Great
189 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 1 month
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Excellent service.
Really good service. Long delivery time due to customs. But Ninelife continuously follows up on the shipment and refunds the customs.
January 14, 2026
Unprompted review
Ships from outside Europe. ‘Fake’ local website
Basically, the title. Be prepared to pay almost double the price overall with import taxes.
December 15, 2025
Unprompted review
Reply from NineLife Denmark
Hi Laima,
We apologize for the inconvenience caused.
We cannot trace an order corresponding to this review. Could you please share the order ID? This will help us address the matter quickly.
Regards
NineLife
As promised
December 1, 2025
Unprompted review
It came on time
December 11, 2025
Unprompted review
Dragons breath + tariff
Bought dragons breath chili from them. Yes, also got tariff in dk. Like others. In regards. I just ate a chili 20-30 mins ago. I’m no chili expert, but dragons breath is one of strongest on the market. I don’t feel a lot of effect. So… idk. Plausibly a scam. Delivered after 3 weeks or something, not that I don’t mind, but now you know.
November 17, 2025
Unprompted review
Reply from NineLife Denmark
Dear Customer,
Thank you for your review.
We've looked into our records and couldn’t find a corresponding order associated with the details provided. To help us resolve this matter promptly, could you please share the order ID linked to your review?
Once we have this information, we will be able to investigate further and get back to you as soon as possible.
Warm regards,
NineLife
Why do I have to pay for customs…
Why do I have to pay for customs clearance when I buy from a ".dk" site? I live in DK (Denmark). I feel cheated.
Now ninelife.dk has promised to refund the customs fee… still waiting to see it happens
October 31, 2025
Unprompted review
Reply from NineLife Denmark
Hi Jens,
We sincerely apologize for the customs charges you encountered. We assure you that this will be checked thoroughly, and corrective measures will be taken.
I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.
Thank you for your understanding and patience.
Regards,
NineLife
Scammers
The contact phone and address are not real. Even the chat box for live chat is not responding more than asking order ID. That is a real shame!
DK-NL#P450069857
October 24, 2025
Unprompted review
Reply from NineLife Denmark
Dear Zeynab,
We sincerely apologize for the inconvenience this has caused. We understand your concern about the difficulty reaching us — that’s certainly not the experience we aim to provide.
Please rest assured that we’re thoroughly reviewing the matter and implementing corrective measures to prevent similar issues in the future.
I’ve sent an email to your registered address and kindly ask that we continue our correspondence via that thread for a smoother resolution.
We truly appreciate your patience and hope to have the opportunity to serve you better moving forward.
Thank you again for your understanding.
Warm regards,
NineLife
A bit of a long wait for my purchase
05 oktober: Order DK-NL#P542274199 confirmed
11 Oktober: Order DK-NL#P542274199 from NineLife - Denmark has been shipped
19 oktober: received update from NineLife via trustpilot that I should expect my package 25 October, and have therefore amended my review. When I receive the package I will update to a more positive review.
BR lasse
October 17, 2025
Unprompted review
Reply from NineLife Denmark
Hi Lasse,
We apologize for the delay in your order delivery. We are committed to improving our shipping process.
I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.
Thank you for your understanding and patience.
Regards,
NineLife
Unexpected import tax on purchase
Unexpected import tax on purchase. The import tax
has been reemburst, therefor 4 stars.
October 2, 2025
Unprompted review
Heinz discontinued one of my favorite…
Heinz discontinued one of my favorite sauces, which were nowhere to get; neither in Europe nor in the US.
NineLife Denmark was able to provide this sauce to me.
1000 Tak
September 16, 2025
Unprompted review
It was good that customs were reimbursed
September 30, 2025
Unprompted review
DON'T BUY FROM THEM IF THERE IS A LOCAL…
DON'T BUY FROM THEM IF THERE IS A LOCAL OPTION!
It looks like they are Danish but they aren't and you get nailed on Toll and import fees. Regardless of the price of your item you get dinged for 160kr. minimum. Buy from someone else.
September 23, 2025
Unprompted review
Reply from NineLife Denmark
Hej Patrick,
Vi beklager de uventede toldgebyrer. Vi sætter pris på din tålmodighed, mens vi arbejder på at løse problemet for dig.
Jeg har sendt en e-mail til din registrerede e-mailadresse, og jeg ville sætte pris på, hvis du kunne fortsætte samtalen der. Vi håber, at du vil give os en chance til at betjene dig bedre i fremtiden.
Tak for din forståelse.
Med venlig hilsen,
NineLife
I paid an absurd 326 DkKr for a single…
I paid an absurd 326 DkKr for a single 85g tin of smoked oysters, stupidly assuming there would be more than one tin. I then had to pay another 170 DkKr for told skat. I know this was largely my fault. But these prices are outrageous.
September 17, 2025
Unprompted review
Reply from NineLife Denmark
Dear Customer,
We sincerely apologize for the customs charges you encountered. Thank you for your patience as we process your refund.
Regards,
NIneLife
Good news and bad news
Good news: correct and fast delivery.
Bad news: would have been nice to know about the tariff, when ordering.
September 10, 2025
Unprompted review
Great experience
Fast delivery from the USA, but I’ve paid the tax for importing.
August 1, 2025
Unprompted review
Reply from NineLife Denmark
Hi Per,
Thank you for bringing this to our attention. However, we are unable to trace an order that corresponds to your review. Could you please provide the order ID? This will help us resolve the matter quickly.
Regards,
NineLife
Easy webshop and quick delivery
Easy webshop and quick delivery, a very good expirence
August 11, 2025
Unprompted review
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