MyDermaDream Reviews 

Mahad was amazing. I called to cancel my subscription as I just wanted to try your product. I also wanted to cancel the eye pods as I truely can't afford them. He gave me a discount and said that was the best he could do. I called early enough to cancel the pods, but they got mailed out anyway. Mahad was very helpful and kind,and I took him at his word so I decided the slight reduction was easier than sending it back. He is an asset to your company . Thank you

I needed to cancel my subscription before it automatically renewed. Brian was able to assist me. He handled it very professionally and expeditiously Thank you for your support!

Issue resolved

I had ordered some products from this company and had a personal representative. Each time the wrong item was delivered, he had to fix it. It was several times but it finally got sorted out.
When I would leave a voicemail, he was good about getting back to me in a timely and courteous manner.
The big issue was that I received an email stating that my membership would be automatically renewed in 3 days. As it is paid through 01/01/27, I was alarmed because I was traveling and not sure it would be handled correctly. The company has my credit card on file.
My representative and a woman I reached by phone because my rep was busy, both told me not to worry about it, that message goes out to all customers.
However, being that was four months ahead of schedule, it seemed quite odd.

Finally, I wrote to the company and fortunately, a woman named Rhona intercepted it. She understood my concern and sent an email confirming that the email I had received from the company was in error. That was what I had been asking for all along. Rhona righted the situation and took away my stress. I don’t know why it took a third person to correct it, but I am extremely grateful to Rhona.
She should get a raise, to keep her on your team; or at least a bonus. Thanks, Rhona!
Marianne Kelly

TRICKERY. Tried to buy six eye sticks, wouldn't let me purchase unless I agreed to autoshipping service to more. Sent me 12 sticks! And double charged my card. Made it almost impossible to cancel autoshipping. Buries the cancel option through a series of twists and turns hidden in your account. Bombards you with daily calls and emails to upsell you tons of more products. The worst of the worst!!!

I ordered the eye stick which is highly rated to improve under eye bags and discoloration. The product is very hard and requires pressure on the delicate under eye area to apply. It seems that pressing so hard to apply undermines any improvement from use!

I had the pleasure of working with Roxy she is so good at her job.

Ginalyn was a fantastic customer service representative

So, we were traveling a lot this summer. Out west and over seas! Of course I ended up with so much product because I was so busy having fun, I was not using it like I imagined I would. JR was so helpful in steering me in the right direction with a small pause until I get caught up with my extra product. Grateful for the quick response and help!
Thanks JR!

MyDermaDream has responded to any issues I have reported immediately and they are very helpful and courteous always

Maha was very sweet, kind, professional, good sense of humor.
I just purchased a product. I have not tried it yet until it arrived at my home and I wished to not be on a subscribed quite yet.. he sent me an email within five minutes to cancel any subscriptions and I greatly appreciated that.

I used the product for about a month with no visible results. I tried to forget about derma dream. Today, however, I noticed on my bill a charge from Derma dream for $51.94. My credit card company insisted on knowing the date of my call to them to complain, but I couldn't remember date. I called the company today and determined that they have been billing me every month for a "membership." The membership cost $51.94 and what it entitles me to is free shipping. However, they have shipped to me absolutely nothing since sometime in February, is near as we can figure out from the credit card bills. They told me they were obligated to refund absolutely nothing because I checked a box. Mahad the person who said he was one of the managers there, informed me that he was under no obligation to refund anything because I checked the box but that because he realized I never meant to order the subscription or membership and I didn't want it, he would refund three of those payments. Well, if he recognizes that I didn't want it and didn't want to order it and didn't mean to order it, he will refund three of the seven payments. This is not a company that I or anyone should ever want to do business with. $51 a month for absolutely nothing! I had made previous attempts because I ordered something that arrived with no instructions and not even the name of the product. I tried calling but got absolutely no help. They just wanted to sell me more stuff. I still have those things in the originally wrapper. I have no idea what they're supposed to be used for or how they are to be used. I spoke with my Dermatologist's office about it who said it would be best to throw the whole thing away. I hope this helps your decision whether or not to order from them.

Mahat was very good
Respectful and understanding

JR was professional and very polite. I’m very happy with him as long as I will not be charged again next month. It seems I had this same conversation last month with someone else. So we’ll see if I actually got it cancelled. I would love to trust JR as he was very nice.

I was going to buy my device on Amazon & Abby texted right in time to encourage me to continue my purchase. Hoping this is a good buy!

Ashley was great! She listened to my concerns and fixed the problem right away.

Lexi was quick to answer questions and friendly and helpful as well. Great customer service!

Joanna S. was the answer to a prayer. She was so receptive and courteous as she dealt with my difficult problem. She went the extra mile and resolved my problem to my grateful satisfaction. Joanne S. is a wonderful asset for her company.

Carl Thorstad

Usman helped me get back on schedule with my No-Tox Serum. He was very professional and got things done quickly and efficiently.

Pleasant to work with to resolve an issue with payment. Appreciate the consistent contact until issue taken care of. Thx Haris

I greatly appreciated the extra efforts made by Ashley⭐ and Jhein to work with me so I could try the products. Their understanding of my financial situation,
their solutions and candid assurances helped ease my concerns. Thank you, ladies.