Merlin Archery Reviews 

I did a taster session with my family and really enjoyed it. We were with Simon, who gave clear and helpful instructions throughout the two hours. We were really surprised to see how well we all progressed in such a short space of time. We are booked on to a beginners course with a local club and will be returning to Merlins Archery in Burton on Trent to purchase our new bows.

this is the 2nd time ive ordered instock items, paid for next day courier service. not even a dispatch date.
called them. told the order is in the warehouse might go today maybe tomorrow ish.

just not really good enough is it

Visited the Chelmsford store today. I am a newbie to Archery and had lots of advice and recommendations from the young man in the store. I missed his name. He explained what he was doing and why and gave me lots of suggestions on the choices I could make. Very satisfied with the customer service. I will return for anything else I need. Thank you

There is a reason for his company dose not ask its customers for reviews that is there customer service is a joke there store and staff in Scotland are first class I have spent thousands there but there mail order is just plane taking advantage of the archery community

Honestly so dissatisfied and upset with Merlin’s service I recently received. I bought a black sada horse bow and was very excited to receive and use it. I missed an appointment because I was waiting for it to arrive with the post and when it arrived I got it out the box strung it either the correct step through method waited a minute for it to warm up and started pulling back to string to feel the weight and it exploded in my hands are really hurt my left hand which I was holding it in. I contacted Merlin within 5 minuites and a very condescending man on the phone clearly had no care for what had happened and told me to speak to support which turns out is him as after they replied and told me that they needed the bow back before they could issue a replacement i phoned and told him my concerns and issues and that id been hurt by their product he simply said “yeah we’ll need it back”

I said I planed to do archery with friends all weekend and now don’t have the bow I wanted to use he couldn’t care less and said if I wanted a replacement sooner he recommends buying another one and then in a few weeks when they’ve dealt with my issues they could send a replacement for that bow or refund it

Honestly appalled and I have an online shop and know you cannot get away with customer service that’s anything less that perfect these days

Very very disappointed and dissatisfied and truly shocked by how they couldn’t care less i have been injured by their product

All I wanted was what i expected to be sent a replacement asap

Sadly even tho ive been using Merlin archery since I was 8 years old and now 30 I will never use them again

Order was never received by my mum when she ordered it, it's been 2 months since she paid for it, item not received, out of pocket. I must leave this trash heap country because everything is useless, such low standards in the UK, I don't know why anyone would expect less

Ordered a bunch of arrows in the first half of April, on the site were marked as "in stock".
It's the 3rd of June and after a lot of email they answered that "my arrows have arrived and will be soon dispatched to us".
40+ days of delivery is actually ridiculous but the most ridiculous part is that I've written a complaint and they act as if nothing happened.

Dispatch times are a joke. Ordered an item "24hrs Royal mail" and 7 days later its still sat in their warehouse.
It would have been quicker the plant a seed , wait for a tree to grow and learn how to whittle that tree down into the item I ordered.
I'll never order again.

Ordered and paid for a crossbow on the 25th of March.
It was shipped on the 2nd of April.
It arrived on the 6th April and it was new.
Emailed support, a day later I get a response and they agree to replace it, have this one collected and a new one sent out.
After me constantly chasing and various issues with them trying to collect from the wrong house and then delivering to the wrong house a new replacement arrived on the 20th of May.
I WILL NEVER BUY FROM THIS COMPANY EVER AGAIN.
Useless is an understatement.
Avoid at all costs.
Seems like a back bedroom drop shipping operation run by morons.

I recently placed an order with Merlin. It dragged and dragged, and eventually after three weeks I started to chase them. I was repeatedly promised dispatch the next day, which repeatedly didn't happen.

Eventually I got an email reporting that there was a stock error and the Easton points I ordered weren't actually in stock. The alternative points were £20 more, but Merlin wouldn't swallow the price difference on an £800+ order. Order cancelled.

Sad that despite repeated errors on their part, they wouldn't flex at all. I'll use my local from now on, even if the prices are slightly higher.

I've spent a good few thousand pounds with Merlin over the years. I can't really fault their range and price of products and the ordering process works.

However.

The dispatch times for items which (when ordering) are clearly "in stock" can take anything up to three weeks or so. Merlin has enjoyed the reputation of being the "go to" store for online archery purchases, but their warehousing and dispatch processes really do need to be improved upon in order to keep up with both demand and expectations.

Customer advice and quality of the products seems to be pretty good, but their order processing is SO SLOOOooooo......w. 10 days after I first ordered and the order has still not even started to be processed, let alone picked, shipped or delivered. It will easily be over 2 week from order to delivery by the time I get it - which is really very poor by modern ecommerce standards.

Bad.
Called to chase an order to be told 24hr delivery is not 24hr delivery despite paying for it.
I was told it's 24hr from point of dispatch which is 4 working days after the order was placed. Quicker delivery from the US or Europe.

Spent over £1600 in store and the v bar I was given failed, contacted the store showed them the item and they said it was with over tightening the long rod, no it was a cheap item and only second time of use, wouldn’t buy anything from this store in the future absolutely no customer interaction.
Poor, poor poor!

Excellent service ,fast postage

Excellent service. When preparing my order they (Oliver I think) noticed I had ordered the wrong accessories to go with the bow, called me up, and just charged me the different to put the right ones in the box. Sent soon after. Good stuff.

My husband and I recently took up Archery we were recommended Merlin in Burton on Trent we booked our visit and were welcomed and looked after by Neil. He was very helpful didn’t rush us at all and went through choices and the setup of the bows. And explained everything to us would recommend

After months of watching their website to see when my desired item is available (and frequent telephone calls), I was very pleased to place my order. Days of email interaction ended today with a refusal to accept my proof of age and the instruction that MERLIN ARCHERY was reporting my efforts to the relevant authority.

Excellent service from the Merlin team, great product range and competitive prices.

The website is ancient. The navigation is awful. It feels like the digitial personification of a run down, brick n' mortar cycle shop. It is functionally poor, but it does save sessions between logins.

Paid for premium next day delivery on a Friday morning (which cost a fiver), and it has only now been dispatched on a Wednesday afternoon. I live alone in a flat and work 7 until 6pm. Now my parcel will sit outside or will be delivered to neighbours, stolen or re-routed.

Since there is no option to schedule delivery, you can only time delivery with next day. However if some products are low in stock your delivery may be delayed... so why are you offering the products that aren't out of stock at the time of ordering? Or rather, why are Merlin allowing the purchsse of next day delivery when you know it won't be sent out on time?

I am disappointed.