Tactical Archery UK Reviews 

380
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, most reviewers had an average experience overall. Many customers appreciate the quality of the products and find the website easy to navigate. Some people experienced fast delivery and good prices, with several receiving their goods within the advertised timeframe. Reviewers also noted helpful and professional staff, and prompt email replies in some instances. However, a significant number of people reported difficulties with communication, often finding it hard to reach the company by phone or email. Many customers experienced considerable delays in order delivery or found their orders were not dispatched at all. Some reviewers also received faulty or incorrect items, or found their orders were incomplete.

What people talk about most

Order

Consumers find order experiences to be ambiguous, with many reporting significant issues such as orders not... See more

Product

Reviewers highlight ambiguous aspects of product quality and availability. Many customers praise the good... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reviewers praising fast delivery,... See more

Customer communications

Customers consistently note negative experiences with contact, frequently reporting that emails are ignored... See more

Response time

Users describe ambiguous interactions with response times, with some customers reporting prompt and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Ordered a crossbow from TA, item shown as available immediately and their shipping information on the site states available items shipped immediately. Zero communication nor automated emails for... See more

Rated 3 out of 5 stars

I ordered and received my jaguar 2 crossbow but once assembled it won't load and lock and so it is useless, according to refunds policy they won't accept returns or refunds if its been assembled. Sin... See more

Rated 4 out of 5 stars

After a rocky start, Tactical Archery came through! The website is easy to navigate as is the purchase process. Communication needs a bit of work but I believe that any company that owns their pro... See more

Rated 4 out of 5 stars

So first of all my advise is don’t pay too much attention to what the website says, delivery and what’s in stock because it’s wrong. I ordered the Orion iv which said 2-3 days delivery... See more


Company details

  1. Archery Store
  2. Outdoor Sports Store
  3. Sporting Goods Store

Written by the company

We specialise in archery equipment & accessories - supplying field tested gear from well known brands such as Excalibur, Hori-Zone, TenPoint & more. Based in the UK.


Contact info

3.1

Average

TrustScore 3 out of 5

380 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.1

All reviews

(380)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I've now used tactical archery 3 times

I've now used tactical archery 3 times for crossbow bolts and most recently a Cobra adder TX upgrade kit.
Each time I've always recieved my goods within the delivery time frame advertised
They from time to time sell their products below everyone else prices without losing the quality or dispatch times
I've never had to contact customer service due to deliveries being ontime or early
Would recommend

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Check tactical Archery out ⭐️

The guys I’ve been emailing the past month or two from tactical Archery have been amazing,
Going out of their way to get me the parts I needed for my supersonic pistol crossbow, and to my surprise the cams I needed they sent me free of charge and because I’m new to this sport I needed the string replacement tool to put it all back together I mentioned this and two days later they came through my door also free of charge, nice to get things for free but the guys were so helpful and professional, the owner should be proud the team he has working for him and it’s no surprise the business has a very good name for the products they sell, thanks lads 👍

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

I recently placed an online order with …

I recently placed an online order with Tactical Archery UK and overall had a very positive experience. The website was straightforward to use, with clear product descriptions and an easy checkout process.

There was a slight delay in receiving my order, but what really impressed me was the excellent communication throughout. I was kept updated regularly, and any questions I had were answered promptly and professionally, which made the delay far less of an issue.

When the goods arrived, they were well packaged, exactly as described, and the quality was excellent. It’s clear that Tactical Archery UK takes pride in both its products and customer service.

I’d happily recommend them to anyone looking for reliable archery equipment backed by honest, responsive support, and I would definitely order from them again.

May 19, 2026
Unprompted review
Rated 1 out of 5 stars

Tin pot company

Tin pot company, do not deal with this pathetic so called company. You can’t phone them as they never answer and the answering machine is full. They just ignore emails if there’s a problem! Absolutely useless.

May 1, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid

Ordered two separate orders, one turned up fine no issues then the other order never turned up even after receiving postal tracking details.
Called numerous times, left numerous messages, emailed and contacted via their messaging platform. Terrible customer service and now received a refund instead of my order with no explanation. Wasted 2 weeks ordering from these when I could’ve ordered elsewhere with no problems.

April 29, 2026
Unprompted review
Rated 1 out of 5 stars

Awful Service

After providing a valid photo ID. A proof of delivery address and a photograph of a parcel for me at said address I was told this wasn't enough. I have disabilities and am unable to accept deliveries to my own address. I was subjected to unecessary delays and order cancellations twice whilst their rep asked for more and more forms of ID until I couldn't comply and my patience were spent. DO NOT use this company.

April 8, 2026
Unprompted review
Rated 1 out of 5 stars

Very Suspicious Store.

Ordered crossbow from European warehouse, it was delayed for over a week and was fully refunded. Ordered local items that is supposed to take 3 days and it was cancel-refunded on day 4, no notification. Seems like there's a scam, tax fraud etc. Very suspicious store.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Had seen a bunch of recent 1 star…

Had seen a bunch of recent 1 star reviews so was a bit wary of ordering. Decided to use a pay in three ago as its easy to cancel if you get messed about. Emailed to make sure everything's worth order was OK. Got a reply to say they were waiting on items arriving and it would be dispatched Thursday. It arrived Thursday, everything was there and product is good quality.
Thanks to Harry who responded to my emails promptly.
The way some of the 1 stars were wrote short with two or three words each made me think it was possibly someone spamming 1 star reviews with different accounts after being unhappy with order. Anyhow, order was quick and complete.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

My experience with tactical archery 10/10 service

My experience with tactical archery was amazing ordered a revo 7 payed for next day delivery that was literally the next day from being dispatched, was sceptical at first due to reading reviews but my experience couldn’t of been any better, sent an email just to make sure my order will be on time and they got back in touch with me within 10minute so overall experience 10/10 on response and shipping

Don’t listen to the bad reviews just moody customer

March 10, 2026
Unprompted review
Rated 1 out of 5 stars

Complete scammer avoid at all costs

Complete scammer avoid at all costs! Not received a thing from them weeks later no response to my emails. Now I’ll have to go through the trouble of contacting my bank to retrieve my money back what a waste of time.

March 9, 2026
Unprompted review
Rated 1 out of 5 stars

terrible customer service

i ordered the jag pro 2 on 26th feb which is a Thursday, i payed for 24hrs delivery but they did not send it out then, i gae it the benefit of the doubt as i ordered it later on in the day, although on friday when i had no update i emailed and got no response. i have then used their website multiple times to attempt to know what is going on which i still have not been replied t, i have also emailed numerous times. Stay away from these!!!!

February 26, 2026
Unprompted review
Rated 3 out of 5 stars

I ordered and received my jaguar 2…

I ordered and received my jaguar 2 crossbow but once assembled it won't load and lock and so it is useless, according to refunds policy they won't accept returns or refunds if its been assembled. Since its not fit for purpose and faulty so breaking the law by refusing refunds. I will now inform my bank and ask for refund as I was sold faulty goods and inform trading standards.
My advice is to avoid jaguar 2 crossbows and the company selling them and look esle where.

January 30, 2026
Unprompted review
Rated 4 out of 5 stars

Bought the Revo7 crossbow

Bought the Revo7 crossbow. Generally a good shopping experience. Although if you want to get in touch with them use the email rather than the phone number. Delivery was a few days and the staff were helpful

January 30, 2026
Unprompted review
Rated 1 out of 5 stars

Bad experience

Hi, I am an ex-professional well champion boxer with brain damage. I was recommended by the company staff to buy the Orion four compound crossbow for £600, which is a lot of money for someone with brain damage living on benefits so I have to save up for this for a long time when it come I wasn’t told that it was unbuilt so I didn’t have to pay someone to build it, which took three days then when it was built, I couldn’t get it to fire so I phoned them up and asked them how to make it fire and they said you have to put an arrow in because they don’t dry fire. I asked them whether the wind up cable that pulled it back should be took off they told me no not to take it off. I fired it and he exploded in my hand so I showed him a video of what happened to it and they said the new part that I need is £100. I asked for a discount on this because if I was told to fire it with the wind up still on it and they have not give me a discount I believe this is their fault so I at least expect to pay for the part at cost a very minimal and they said no to this so I’ve got to pay for a partly exploded because they told me to use it wrong. This is a very poor company and poor communication between buyer and seller. Greed is not good for any company, I will not be shopping here ever again.

January 26, 2026
Unprompted review
Rated 1 out of 5 stars

Didn't take my advice to either put…

Didn't take my advice to either put tape round the envelope and change delivery company my 1st envelope was empty,second one no update on delivery, found it lying in the rain neighbour's said he threw it from the gate soaked and exact same tear at the corner maybe someone checking if they want it do not bother with the smiling cheery, £46 wasted crossbow was OK but do not use evri as the delivery method

January 22, 2026
Unprompted review

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