Mellowsleep Reviews 

My order was late I’m coming. When I reached out to the company they responded right away to me. They fixed the issue and kept in touch with me along the way. This is a very reputable company. I bought the king size pillow and LOVE it. Not only are the people wonderful to work with the products are amazing. I will be ordering more and will encourage others to use the Mellow company as well!!!

I ordered two pillows but received only one. Contacted customer service (they have my name wrong on their emails despite it being the fourth email in the thread)and was told to send them photos of the box labels, content laid out etc. They do not even know what they shipped but I have to provide proof of what I received so that they can give me the customer service runaround. I can see no satisfactory resolution to their poor business practices. Stay away from this “company”. Always read reviews before making a purchase!! Always!

Ok so I initially was sent the completely wrong pillow, I was disappointed of course. I reached out to customer service and they were extremely quick to resolve the issue. They sent the correct pillow, kept me updated with the tracking with consistent emails and were very professional and friendly throughout the entire experience. My disappointment quickly turned into being very impressed by how well it was handled... I also have to add, the mellow cooling pillow is truly amazing. I have neck issues and have spent hundreds of dollars trying out pillow after pillow. This one is a keeper and ill be purchasing a second one, which I have NEVER found a pillow I have ever wanted to buy again.

Very happy with my Body Align pillow. I have POTS, hyper mobility EDS and a few other chronic illnesses, so my body is always struggling with support, especially during sleeping hours - which I always struggle to find a comfortable position in anyway. The Body Align pillow was an immediate, "OMG! This is amazing!" reaction. It is the perfect size and the perfect amount of plush without your hips, knees, ankles or shoulders coming out of alignment (making injuries worse). My husband tried it an really enjoyed it as well. Thanks, Mellow!

The product was great and when I had a shipping issue it was clearly explained and followed through every step of the way until it was resolved

I really wanted to love Mellow Sleep because my experience started out great. I've purchased two comforters, a pillow, pillowcases, and the EasyFit Sheet, so I've invested quite a bit in their products.

When I received the EasyFit Sheet, I put it on my bed and slept on it for about a week. It fit my mattress perfectly and stayed securely in place exactly as advertised. I then went out of town for nearly two weeks. After returning home, I washed the sheet for the first time, following the care instructions exactly: cold water, delicate cycle, mild detergent, and air dried.

After that first wash, everything changed. The sheet stretched out, bunches up whenever I sit on the bed, and repeatedly comes untucked throughout the night. It no longer performs the way it did when I first received it.

I contacted customer service, provided photos, and explained the issue in detail. I was told this was "fabric relaxation" rather than a manufacturing defect, and my request for a replacement was denied because I didn't report the issue within seven days of delivery.

I find that policy unreasonable for bedding. Many people don't wash brand-new sheets within the first week, and in my case, I was out of town for nearly two weeks. There was simply no way for me to discover the problem until after I returned home and completed the first wash.

What disappointed me most wasn't just the sheet—it was the customer service. I wasn't asking for a refund on an old, worn-out product. I was asking the company to stand behind a premium sheet that stopped performing after one properly cared-for wash.

I had hoped Mellow Sleep would value a repeat customer and work toward a reasonable solution, such as replacing the sheet or offering a substantial discount toward a replacement. Instead, my concerns were dismissed solely because of an arbitrary seven-day reporting policy.

If you're considering purchasing from Mellow Sleep, just be aware that if an issue doesn't become apparent until after the first wash, you may have no recourse. That was a very disappointing experience for a company that markets itself as a premium bedding brand.

Worst experience ever! Ordered 4 pillows for my fmaily. We did not like them. They all came separately. I returned them and was charged $15 for restocking fee each time I sent it back - plus had to pay extra for shipping. Emailed and spoke to multiple people at the company and they all sent me a generic answer that didn't help me. So frustratinga nd annoying. They definately are not helpful or honest. BUYER BEWARE!

Products: Comforter and Pillows

Product Quality & Performance: The bedding genuinely delivers on its promises. Both the comforter and pillows provide exceptional comfort, maintaining a refreshing, temperature-regulated feel that truly makes it feel like resting on a cool cloud.

Customer Service: Professional, responsive, and efficient. Any initial issues were handled swiftly and expedited without hassle, making the brand a pleasure to work with.

Final Verdict
If you are looking for bedding that combines cloud-like comfort with reliable temperature control—backed by top-tier customer support—Mellow Sleep comes highly recommended.

I sent an email with questions regarding my new comforter. Immediately received a reply back. Customer Service was quick and helpful. The sweetest customer service. Best out of any company I've ever dealt with. Love the Mellow products and the team!

Love the pillow. One I ordered was back ordered- customer service worked with me and we swapped the color. It arrived quickly. Will order again!

I love this pillow. Comfy and I love the fact that it stays poofy all night. I hate flat pillows. This is a keeper.

If I could leave 0 stars I would. This company is a bunch of thieves. I never received my order, their contracted delivery company claims they delivered the package which they did not. Company will not refund my $125.55 for a product I never received. Buyer beware. Do not buy from these crooks!

The quality of their products is amazing. I have the cooling comforter, cooling pillowcases and the cooling align pillow. They are the softest prettiest things ever!

I’m very satisfied with these pillows. They are very comfortable and one of my favorites. But what I’m most happy with is the service the company provided. There was a complication in the beginning and I sent them an email. They responded immediately and fixed the problem the same day. I appreciate that kind of response

The only issue I had was the pillow shopping was delayed. Customer service worked with me and got pillows to me by changing the color. The pillows are so comfortable and the pillow cases are cooling and it feels like sleeping on a cloud! I am now excited to order the comforter.

I’m basing this review on the ordering, delivery, communication updates, and first night use of the pillows. I purchased a hotel pillow directly from the Mellow website. I received multiple order updates via email, and it was delivered in a little over a week from purchase. I received email communication of the shipping process all along the way. I’ve only used the pillow one night but it was very soft, like I just sank into it. I’m very happy with the purchase experience. I have another purchase on the way and the email communication has been just as good with it.

I cannot imagine any better customer service that I have received from this company! I ordered two pillows ( one as a gift because the price incentive was so good). With my pillow I ordered the pillow case. Since it wasn’t in a separate package I thought I didn’t receive it. I contacted the company and the immediately emailed me telling me that the pillowcase was already on the pillow and the way I could confirm this was to look for the zipper on the underside. Sure enough the pillowcase was on there. I mistakenly thought that was just a protective cover. They have followed up with me two or three times to make sure all is well.
Btw, the pillow is awesome too! No more neck pain for this side sleeper. 🩷

I ordered Mellow pillows after their ad came across my social media feeds so frequently-which is always a gamble. I received an order status update that a "shipping label" had been created (yay)...but nothing happened for well over two weeks. Frustrated (and fearing I had been hood-winked by FB), I emailed customer service not really expecting much beyond an automated reply. Within several hours, I had an email saying they were looking into my order, apologizing for the delay...and I had my pillows just a few days later. My husband and I are LOVING our new pillows. We have been on an absolute quest the past couple of years to find "the perfect pillow", and like Goldilocks, the others were either too hard, too soft, too hot, or otherwise just not comfortable. Our Mellow pillows as like sleeping on a cool fluffy cloud! Perfect! 👌🏻👌🏻 Well done, Mellow. The way this gamble turned out, I'm thinking I should head to Vegas 😌

There were no washing or drying instructions provided with the comforter. We washed it in our large-capacity washer without a center agitator and dried it in our large-capacity dryer. These are the same machines we’ve used for years to wash many other comforters without a single problem.

After one wash, the comforter came out covered in black and brown stains and was completely ruined.

Mellow Sleep asked us to send photos of the damage, pictures of our washer and dryer, and the model numbers for both. We provided everything they requested. They then claimed our machines were not large enough and said the damage was “not a manufacturer’s defect.” They refused to replace the comforter.

If your product requires a specific type or size of washer or dryer, that information should be clearly disclosed before customers wash it—not after the product is ruined. Blaming the customer after the fact instead of standing behind the product is unacceptable.

We wasted hundreds of dollars on a comforter that couldn’t survive a single wash, and Mellow Sleep refused to make it right. We will never buy from this company again, and I would strongly encourage others to look elsewhere.

Shipping was pretty good, very nice feel to the memory foam type used. One has a little moment with it I have to admit. Very Nice