Marc O'Polo Reviews 

DO NOT RECOMMEND! AVOID AS A PLAGUE! non-existing customer service and complaints.
ordered an item but they have sent completely different model. they could not bother to investigate and tell where the item i've ordered was. had to order again and they have sent the wrong item for the second time. ordered another item in the meantime, paid extortionate delivery fee and their designated courier (everyone's favourite EVRi) has left the package unattended in communal area. Marc O'Polo (MOP) have told me it's my problem and said to speak to EVRi directly although i paid for delivery to my door to MOP. they refused to do anything about it and stopped responding to my emails, did not acknowledge complaint either. then they took 3 weeks to mark all returns delivered to them, stressing me out as i didn't know if i would get my money back. EVRi was impossible to contact as well, they've just sent me standard reply once, referring me to MOP and MOP would not provide any information. absolutely disgusting service. will not buy anything from them again. i would understand if that was one of situation, however i had issues with 3 orders in a row! looks like some sort of scam to me. i have never had such experience with any other retailers.

After over 4 weeks, I have not received my order! I have emailed 3 times and continue to get an automated reply and no response on the actual issue. I have placed many orders over the last few years but will not be ordering again! Will now go through my bank to try and get a refund. Terrible customer service for a company that promotes themselves as being high end! I would not recommend

Besides the clean and high-quality designs, their customer servise and store staff are exceptionally helpful and so polite.

I’m very happy with my order and would definitely recommend it!. The clothes feel great, look very good, and the quality is excellent. I would definitely order again!

My order was supposedly shipped July 22. It has now been three weeks and Marc O'Polo is investigating the matter....still. So, while they and DHL fight it out over who is to blame, I don't have my order or my money. They keep thanking me for my patience. Well, no more. You took my money when you processed the shipping label (not when it actually left your warehouse) and I have received nothing for it but empty platitudes. I like your clothes and even pay a premium to get them in the US, but your customer service is lacking.

I have been writing to Marc'o Polo for almost 2 weeks about the delivery of the blouse that I purchased.
It was never sent to me. I never received it, NO ONE CONTACTED ME about my enquiry. I just got a standard reply and now I get a message that my return has been handled and I will get my money back.

That is SO weird and rude if I may say so.

I can see that the blouse in the size that I ordered, is still available for purchase on their website.
I used my first time customer discount so if I want to replace my order I will now have to pay full price.

I really don’t understand their policy and I can only conclude that they have very bad customer service.

A VERY dissapointed first time buyer (or I should say attempt at becoming a first time buyer).

3 months ago, I placed a large order online. Despite returning it within the statutory deadline, I still haven't received any refund. The company doesn't respond to emails or calls, including those from a lawyer. Seriously, it's a scandal.

had to return some items due to size being wrong, 3 weeks later i am still waiting for my refund. According to delivery company the parcel has arrived at the merchant.

Item purchase in sale was cancelled unilaterally after already being paid. Product was purchased exclusively for being on sale. Amount paid was returned but goal is to have the article bought.

Worst expeience ever.
I ordered a jacket and only recived a confirmation and the invoice. 10days later i still hadent recived the item or any information regarding tracking or delays. The company tells me to be patient, but I paid for shipping. I don’t know if I will see my order?

More than two weeks ago, you cancelled my order worth 700 PLN. Hardly anyone replies to my emails, and I still haven’t received my refund. This is an absolute nightmare. I will never order anything from you again. I’m even considering reporting this to the police.

The order was quick to arrive, however I had to return the items as they were to big. The process was seemingly simple; register online and receive a bar code to scan at La poste so they can print the etiquette. However the code is not recognised by la poste, so they cannot send it since they only have a tracking number and no address. I contacted customer service immediately about the issue and two weeks, and two e-mails and phonecalls to customer service plus 3 attempts to get help from La poste later, no response at all. I was told to be patient over the chat after two weeks had already past since my first contact. Big waste of time and energy, and possibly money unless they plan to deal with the issue at some point.

I also notice that another reviewer had the exact same problem a year ago, so it's it does not seem to be a new/recent issue they haven't had the chance to solve or learn from. Not exactly encouraging.

I like the clothes they sell in this shop but it is the lack of customer service mentality that makes it very unattractive business. I have ordered 5 items in the last six months and they use a courier that always loses the parcels. 4 out of 5 lost. I ask them to use a different channel and they say no. Each time you have to fill forms and say you haven't received the item and wait weeks to get a refund. Customer services put the phone to your face if you complain. Looks like they dont want to be in the business. Such poor service mentality

Definitely a scam of a company. The concerning thing is if DHL are on it too.
Ordered the goods, once they crossed over into the final destination country tracking links from DHL didn’t work for the local post services. DHL then started changing status every few days to arrival in the country. At some point to going out for delivery at 6pm, so many things were off from the get go.
Customer service went quiet when asked to investigate and in the end I went back to my bank to file a complaint against theirs and to get my money back. The parcel magically was sent back as return and received by their store. Never order from them, as they’re 100% running a scam service and making face to be high end.

My order never arrived, and all I receive from customer service are automated messages. I have now requested a chargeback from the bank whose card I used to pay, because the company has neither shipped the goods nor issued a refund.

The clothes may be nice and of relatively good quality, but the customer service is a complete disaster. My order was supposed to arrive a week ago, they don't respond to emails, and this is my last time shopping with them.

The styles and cuts are nice but the quality absolutely terrible. Especially for the price.
I have a jumper with pilling allover, cannot wear it .
My husband spent 400 euros and within 2 washes it all looks old, the polo shirts especially, the neck of the jumper has stretched and the colours do not remain.
We'll go elsewhere with our money.

Terrible Company .Product never arrived.
No customer service.
Avoid at all costs

Should be 0. One month passed -no product, no answers from customer service by emails, no money back. The only one who tried to help me is their marketing team. But the problem is still not solved.