Modivo Reviews 

I purchased a pair of shoes worth €440 from the online store Modivo. When I received the parcel, I was unpleasantly surprised to find that the shoes had been shipped in a plastic bag and had even fallen out of their original box. Fortunately, they were not damaged, but I believe that a product of this value deserves proper and secure packaging. Unfortunately, that was not the end of the problems. The shoes did not fit, so I returned them on 8 September. More than 14 days have passed, yet I still have not received my refund. Under consumer protection legislation, the seller is required to issue a refund within 14 days. In my case, the return has been marked as completed, but I still have not received my money. On Modivo website, the return status is displayed as “Return completed”. Reference number: R/1P/LV/M/LVM000090694-1/001. Despite contacting the company several times and asking when I could expect to receive my refund, I have still not received a clear answer or a specific refund date.
I consider this situation unacceptable. Customers should not have to beg for their own money or repeatedly contact a company that is legally obliged to comply with consumer protection requirements. When the legally established refund deadline has been exceeded and there are no grounds for withholding the refund, this is not simply poor customer service. It is a failure to comply with legal obligations. For a purchase worth €440, I expected quality service and responsible treatment. Instead, I experienced inadequate packaging, a prolonged refund delay and evasive responses. I consider this kind of treatment towards customers disrespectful. When a company is unable to ensure timely refunds and provide clear information about their processing, it seriously undermines customer trust. My experience with Modivo has been extremely negative. I will never shop at this online store again, and I would advise other customers to carefully consider whether they are willing to risk having a similar experience.

Ordered a pair of Palladium Baggy Trappers a MONTH ago. First pair that came, their sizings (that i checked) were completely off, refunded them and ordered one 2 sizes lower, they arrived way later than they should have. They finally fit, great right? I go to uni and by the end of the day i am literally limping back home, i have never had a pair of shoes this low quality. Tried to refund them, took 2 weeks to get a response back, even after personally asking them about it.
Declined due to use.
Every email i got afterwards felt auto generated and soulless. I guess it was my bad that I was expecting a quality product for almost 100$.
I guess I bought myself a nice scar for that price

Very poor website. Can't get passed the cookies banner.

Modivo is ignoring my email and don’t want to reply me on my issue . If they can’t please let them refund us .
My Order DEM000915195 not delivered since weeks.
This website is silent

I ordered 8 items from Modivo and returned all of them. However, after receiving my return package, Modivo claimed that I had only returned 5 items and that I needed to pay for the remaining 3 items—items that I never kept.
I provided all the proof of my return and explained the situation to Modivo, but they refused to properly investigate what happened. Despite providing evidence, I was still forced to pay for items that were either lost during the return process or incorrectly processed by their warehouse.
This was a very frustrating and disappointing experience. My advice is to be extremely careful when buying and returning items to Modivo, as you may end up being charged for items you actually returned.

I ordered two pairs of sandals from Modivo. A few days later, I received a bank notification for a partial refund without any explanation or apology from Modivo—I can only assume one pair was out of stock.
The single item that arrived didn't fit, so I returned it the same day and placed a new order for a larger size. After 12 days with no refund update or confirmation email, I contacted customer support. They claimed refunds take 14 days. It has now been 20 full days, and I still haven't received my money back.
Extremely frustrating experience and poor customer service. I will absolutely avoid shopping with Modivo in the future.

It’s been more than a month of constantly asking them to resolve my return issue. After they had my sneakers in their possession for over a month, they suddenly sent me photos claiming they were cut. I honestly think this is the worst customer service I’ve ever experienced. They take no responsibility for anything and always blame the customer. If the shoes had really been damaged when they received them, they would have sent me photos immediately. Instead, I had to ask for proof of the return refusal for an entire month before they finally provided it.

Horrible customer support. My order arrived a lot later than what they say on their website. Therefore, I had no use of the products as I needed them for a specific date/event. I requested a cancelation of my order BEFORE the courier collected from them, only to be told that I have to receive it first in order to send it back to them! I am repeating THEY HAD NOT SENT IT YET! I will never order again.

I bought 3 Ralph Lauren clothes from Modivo in 2026, I am very happy with the price and quality of 2. The 3rd one doesn't meet my expectations on quality and size, I sent the return on the same day when I received it. It took a week on transportation as it sent back to Poland, I received the refund with no delay and hassle. I will buy again from Modivo, a trustworthy company.

Order placed via Modivo Ukraine (UA store).

I received an item different from what I had ordered — a clear mistake on the seller’s side.

In order to return the incorrectly delivered item, I had to pay for the return shipping myself, as the store does not offer any alternative return method. After that, I went through weeks of correspondence with customer support.

Initially, only part of the payment was refunded. After several follow-ups, the store agreed to reimburse the delivery to me, but категорically refused to compensate the return shipping costs, referring to their “internal policies”. In other words, the customer is expected to pay for the company’s mistake — this was confirmed multiple times in writing.

As an “apology”, I was given a promo code valid for two weeks. Later, customer support suggested using this promo code to compensate my expenses — even though the code had already expired at that point.

Despite repeated escalation, the final response was simply: “We have no other proposals.”

Summary: seller’s mistake → customer pays extra → formal replies → refusal to take responsibility.

This experience shows a complete lack of customer-oriented approach. I will not shop with this company again and cannot recommend it.

I waited over two weeks for my order to arrive, and for the past week I’ve been trying to return it, but the return process simply doesn’t work. I have sent multiple emails explaining the situation, as the sneakers are far too large, yet I still haven’t received any response. Very disappointing customer service and overall experience.

TERRIBLE CUSTOMER SERVICE who never looking into tracking details, but just copy paste reply template.

My Order DEM000914528 not delivered for 16 days, Tracking stop being updated for 5 days.

Modivo just replied 'you can track here the link' Seriously TERRIBLE Modivo!!

SCAM ALERT – DOES ANYONE KNOW IF THESE PEOPLE ARE FRAUDSTERS???
I placed an order THREE WEEKS ago and it still hasn’t arrived. They never gave me a tracking number. I’ve sent at least TEN emails and get ZERO response. And the absolute shameless audacity: they keep spamming me EVERY SINGLE DAY with their Black Friday promo emails!
They have NO phone number, NO live chat, NO other contact method – just that one email address that they completely ignore.
Stay away unless you enjoy throwing your money into a black hole. Worst “company” I’ve ever dealt with. Still waiting… probably forever.

Modivo is ignoring me fully and does not want to reply about the return issue. You need to give people their money back! On 7.10. I submitted a request for a refund on the app and sent the item back via GLS as instructed. AND NOTHING! I have been sending and sending emails and this ignorance has reached its limit.

If I could give them 0 stars, I would. I sent a product back and I still haven't received my money back, nor have they responded to my emails.

On Trendyol my order was cancel 2 times with no explanation. The product is still in stock, same price, same sizes..
UPDATE: What do you mean my review has nothing to do with you? You, MODIVO, had a product on sale (adidas shoes for kids) that i ordered and the order get cancelled 2 times with no explanation!!

I'm trying days and days to exchange an order I got that've been too big. They're not at all helpful. The agent on the phone and their site is the worst I've seen so far in my country

I will never shop from this e-shop again. I bought a pair of glasses and they sent me a pair that was not my choice. I sent them back and afterwards went through a neverending nightmare to get my money back after 2+ months.

Some items look good and shipping was quick, but support is terrible. Virtual assistant loops you endlessly, emails go unanswered, and refunds are slow. Nice products just wish the service matched!

Scammers. Unhelpful service.