Onuia Reviews 

1,893
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 1,674 reviews, reviewers had a great experience with this company. Consumers frequently share that the official website is exceptionally easy to navigate, which makes finding and selecting different color bundles an absolute breeze. Shoppers truly appreciate the wonderful merchandise, frequently praising the extremely soft, absorbent fabric and the overall luxurious feel of their new purchases. However, some customers also noted frustrating shipping delays, mentioning that packages took much longer to arrive than expected and tracking systems failed to work properly. A few other people felt that the items were disappointingly thin, with some reviewers even experiencing excessive lint shedding during the very first wash.

What people talk about most

Product

Reviewers mention positive feedback about product, noting that the towels are soft, fluffy, and very... See more

Quality

Reviewers highlight positive aspects of quality, noting that the towels are soft, fluffy, and absorbent.... See more

Order

People report ambiguous experiences with order. On one hand, many reviewers praise the quick, smooth, and... See more

Delivery service

Clients share ambiguous opinions on delivery service, showing mixed feelings about shipping times. While some... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the quick and easy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The fabric is amazing. 2 washcloths had defects but they are being replaced. I wish your bath towels were larger, like 58-60 inches. I ended up buying bath sheets but they’re actually too large to... See more

Company replied

Rated 4 out of 5 stars

good selection with reasonable prices. We will see if I made a good deal, if and when the towels arrive. Have not had good luck ordering on Facebook, with six out of eight companies were frauds, repor... See more

Company replied

Rated 4 out of 5 stars

The shipping took much longer than expected. However, the quality and softness are very impressive. I’ll be back to buy more when another big sale arrives. Thank you.

Company replied

Rated 4 out of 5 stars

The towels should have a 5 stars! They are lovely, soft and absorbent. The delivery was slower than expected and, when I tried to "track" my order, that really didn't work well. It just said shipp... See more

Company replied


Company details

  1. Home Goods Store

Written by the company

Our mission is to bring the feeling of a five-star hotel into everyday life, through elevated home essentials made for comfort, calm, and lasting quality.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.1

All reviews

(1,893)

1,766 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Please don't waste your money!!!

Please don't waste your money!!!! You can buy much better towels at your local Winners, Homesense or Marshalls for 1/4 the price. 5 star hotel quality is a joke! Maybe a 1 star hotel!!! I feel I got ripped off on another hyped up online purchase. Save your money and don't buy these towels as I did......

September 5, 2026
Unprompted review
Rated 1 out of 5 stars

⭐ 1-Star Review

⭐ 1-Star Review
Very disappointing quality — not worth the money
The towels do not live up to the online hype. I washed the bath towel once, following the care instructions, and the thread started coming apart as shown in the photo.

I also ordered the bath rugs, and unfortunately, I found their quality extremely disappointing, especially considering the price. The products simply don't match the premium quality being advertised.

Based on my experience, I would not recommend Onuia. Consumers should think twice before spending their money here.

Photo attached showing the towel coming apart after just one wash.

August 7, 2026
Unprompted review
Rated 1 out of 5 stars

These towels were advertised as luxury…

These towels were advertised as luxury towels. What 5 Star Hotels use. I bought. It took about 2 weeks to finally get. They arrived in shrink wrap. I knew immediately after opening that I had been scammed. I read the instructions on how to wash and dry them, but I could tell by the light weight of the towels that there was no way they would plump up and I was right. I am so disappointed. What surprises me is the people who rate them so high. I’ve lost confidence in these reviews when this was clearly a scam supported by high customer review ratings. My advice is to stick to going to a brick and mortar and feel the product for yourself or order through Amazon where you can easily return if you’re dissatisfied.

September 5, 2026
Unprompted review
Onuia logo

Reply from Onuia

Hi Susan,

I'm Romeo, the CEO of Onuia. I'm truly sorry to read this. This is not the experience we want for any of our customers, and I would like to make it right personally.

Please email me directly at contact@onuia.com with the subject line "Trustpilot Review (Susan Wells)" and include a screenshot of your review. I'll take care of it from there so we can assist you properly and provide a discount code for the inconvenience.

I appreciate you taking the time to share your feedback, and I hope you'll give me the chance to turn this around for you.

With sincere apologies,
Romeo
CEO, Onuia

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