Jwpei Reviews 

I’d give less than one star if I could. I’ve had better communication from far cheaper brands.

I paid over NZ$300 for the Floral One Shoulder Maxi Dress in Olive Green. What arrived looks nothing like the listing. The print is different (high-contrast pink instead of the soft painted irises shown), the fabric is a flat, cheap-feeling chiffon, the shoulder is a wide flat band instead of the gathered drape pictured, the bodice has no ruching, and the colour is much darker. The parcel came from China, and the customs label declared it at US$15.

I sent detailed side-by-side photos, plus every extra photos customer service asked for. In return I got the same automated template several times, offering 15–30% back or store credit to keep the dress. They insist I pay to return it to the US, which costs more than half the price of the dress, even though it isn’t what was advertised.

If you’re outside the US, think carefully before ordering. If the item isn’t right, you’ll be fighting automated replies and paying international return costs yourself.

⭐ Disappointing Experience – Would Not Recommend

I’m extremely disappointed with my experience ordering from this company.

I placed an order for a dress that was advertised as a pre-order with an estimated dispatch date. That date came and went, and the item still hadn’t been dispatched. I believe stock availability and realistic timeframes should be checked before customers are given dispatch dates on a website.

After the delay, I contacted the company to cancel my order and requested a refund. Rather than simply resolving the issue, I received a response offering me a $5 partial refund if I agreed to keep the order, or an exchange for another item.

I find this response incredibly disappointing. I shouldn’t have to accept a different product or be offered $5 to keep an order that hasn’t been dispatched within the stated timeframe. Customers deserve accurate information, clear communication and reasonable customer service when things don’t go as advertised.

Unfortunately, this experience has left me feeling very let down. I expected much better and would think twice before ordering from this company again. I hope they take this feedback seriously and improve their stock management, communication and approach to customer complaints.

Stay away from this brand. Their advertisements don’t always reflect the truth. They claim to offer "affordable luxury," but they should really call it "affordable trash." Be careful—they only accept returns if the customer covers the cost. 💩

I'm totally disappointed and truly pissed off. By mistake, I ordered the same shoe twice because it took so long to arrive that I forgot I had ordered it. They both came on the same day, so it took Congress to get a return slip. Finally I returned the shoe with all the information on it, tracking number etc., which was 2 months ago, for $167.
I still have not received my refund.

Guys, just want to share my experience with JW PEI. I bought a $200 dress that was good quality but didn’t fit. When I requested a return, they kept offering discounts instead of accepting it. I declined, paid for return shipping myself, and sent the dress back.

They received it a week ago, and I still haven’t received my refund!

Very disappointing customer service. Just a heads-up if you’re planning to shop with them!

Dreadful experience, bought shoes didn’t fit returned in immaculate condition. Sent return photo sent to certify, was told as soon as they had return they would refund after a month still nothing sent proof of them receiving the package back a MONTH earlier!! Finally received refund after 5 weeks.

Terrible return process for low quality Chinese goods

If i could give these people 0 stars i would. Had i seen these reviews beforehand, i would have never purchased the dress from them. I tried on - did not fit - immediately emailed them. They were very abrupt and almost shaming as if it was my fault. After several tries - they "approved" the dress to be returned. They sent me a label - i carefully returned a dress I wore for literally 3 seconds. They were very sketchy at best - telling me I had to track it and let them know when it arrived. I did so. They also were very suspect in saying basically - it had to be in good condition and they would inspect upon arrival. After several attempts - they told me I sent to the wrong address? How!? I printed their label. They gave me the address it was sent to? If i did not send back to them - how do they know where the package went? I checked and it was as about 11 miles away? Who did it go to then? They also had JW PEI UK on their website - I thought I was buying from a boutique in London? It came from a warehouse in China. DON'T BUY FROM THEM, please.

I wish I could submit a photo of what I experienced because of the humiliation buying this cheap quality fake of what was presented on the website

A very poor experience. The prices of their products are totally out of scope of the quality and service.
A delivery wasn´t fast, when I received the iteem, first of all, the box was damaged, the quality very poor. I paid a 150 EUR price for a very poor quality bag and on top of that I had to pay the return ( 35 freaking EUR).

I have never experienced anything like this EVER. The delivery was made with no documented, I emailed 4 times to get a refunds procedure, I was offered future discount rather than a refund, I eventually got the returns address, I had to pay for the tracked postage and send them photographs of the tracking number and returns package, I now have to let them know when it arrives so they can locate it. This is the worst customer service ever and I have to say I have a total lack of confidence in the company. The shoes were absolutely awful too.

Really bad experience. Don t buy

Just make sure you really like it before purchasing. I’m currently trying to return an item I don’t like, and it has been two weeks with no response to any of my emails.

I absolutely love the brand and have already purchased seven purses from them. This is the only one I’ve ever tried to return, but the customer service experience has been so disappointing that it honestly makes me question whether I would purchase from them again.

I have questions:
1. Why is everthing i like on your pre-order until nov/ dec?
2. Why do your website filters for colour and availability not work
3. Why do your heel clip pieces come seperate? Do you know how hard it is for baddies to not lose little stuff like this?

Comments:
1. sick new designs I see coming out
2. the one pair of heels i have from here were comfy enough to last me hours. not all night, but hours.

Cheers

My granddaughter showed me a handbag via whatsapp including the website where to buy it.
Coming from her I trusted it blindly, and ordered the bag and paid by cc.
Sometime after that I saw the reviews on trustpilot and was shocked.
I actually thought I was scammed.
Looked up the tracing info and it didn't get better.
Decided to wait it out,
After 8 days the bag arrived spottles and she was very happy with it.
So, inspite the bad reviews, we where very happy with the rather fast delivery of 8 days.

Incredibly poor customer service. The bag measurements are imprecise, and the actual quality doesn't come close to how the products are presented. While they guarantee a 30-day return window, you have to email them to get the return address; a return cannot be processed without this authorization. They don't answer emails at all, making it impossible to actually return the item. Given all this, I feel scammed, and I can't imagine reputable websites selling their products.

I am extremely disappointed with my JW PEI experience. I purchased this bag well in advance for an event, allowing extra time for delivery. Instead, it arrived weeks later than the expected timeframe—after the event had already passed.

When it finally arrived, I was disappointed with the quality. The materials look and feel cheap in person and did not meet my expectations for the price. The bag was unused and remained in its original packaging with tags and accessories.

I requested a return and asked JW PEI for a one-time prepaid return label considering the significant delivery delay and circumstances of my order. Instead, they offered me discount codes and refunds to keep the bag. I explained that I did not want the bag or coupons.

I then provided three clear options:

1. Keep the bag with a 75% refund.
2. Provide a prepaid return label as a one-time courtesy.
3. Provide the label and deduct the $9.99 shipping cost from my refund.

They rejected all three.

What was most disappointing was the customer service. I repeatedly had to ask them to read and address my actual messages rather than send generic policy responses. I understand their return policy; I was asking for a reasonable one-time courtesy based on the circumstances.

Not once did the representatives identify themselves by name, despite my asking. I felt like I was repeatedly dealing with different people who had not reviewed the full conversation, forcing me to explain the same situation over and over.

Offering coupons to encourage me to purchase again after this experience was particularly frustrating. Why would I want a coupon to spend more money with a company after being treated this way?

I am leaving this review so potential customers know what my experience was like. The product quality disappointed me, but the customer service was even worse. If something goes wrong with your order, do not expect much flexibility or a meaningful courtesy exception.

Think twice before ordering.

I have had the worst return experience I've ever had with a clothing business. They tried to get me to pay extra fees even though I was already paying for shipping, and they refuse to let me speak to an actual person how they refunded me the wrong amount. Everything is run through AI, and I can't speak to anyone. Their AI has made several mistakes, and they won't fix their mistakes or even speak directly with me.

return policy is the worst one i've ever experienced and super cheap materials

I spent $180USD on buying a denim mouse handbag, and the quality was subpar. Not only the size is so small that not even my iphone 16Pro can fit in successfully, but also they have an extremely unfriendly return policy - I have to bear the $20 delivery fee and print out the "return label" by myself. Honestly, I would rather waste $20 to get back $180. HIGHLY NOT RECOMMENDED. Watch out for this brand here guys. They claim they are a LA brand, but their stuff were actually shipped from China - which makes the delivery time unusually long.