JUMiNGO Reviews 

Brilliant service - very impressed - will definitely return.

Very good experience. Easy to order the delivery service at the website. The rug was picked up and delivered on the agreed-on times.

Hello, I am the sender of this package 2603084BYZ-1. I sent a gift and in the end this company stopped responding. Please help me. What is happening? I paid for the insurance they requested and it still hasn't arrived at its destination. They won't even answer my messages. I've left them many emails and no results. This is the worst experience I've ever had in my life. Please be careful with them. They are a 1-star company.

fast and easy

We shipped 15 boxes from Turkey via Quickshipper on March 17, who appear to be working with Jumingo for delivery to the USA.

The shipment reached Herne-Boernig, Germany on March 19, was then redirected to Frankfurt, and later returned to Koln. On March 30, tracking shows that the boxes were delivered to a Koln facility.

Since March 30, the shipment has remained in Germany, and we have been unable to access it due to a lack of critical information from the contracted intermediary, Quickshipper. There has been no clear or actionable update on the status of the shipment.

Despite multiple requests, we have not been provided with essential shipment details, which prevents us from taking any action.

This shipment contains books, and due to this delay, we are facing serious financial loss and are being forced to refund customer orders.

We urgently request:

Confirmation of the exact location of the shipment
Clarification of the issue
The option to collect the shipment directly in Germany or update the delivery details
Tracking numbers:
1Z02W93E6887029735
1Z02W93E6687029739
Initial shipment: 1Z02W93E6698661829

At this point, the lack of communication and resolution is unacceptable. We expect an urgent investigation and a clear response.

Clear website. And package was retrieved and delivered as promised.

Extremely fast shipping with a reasonable price, I recommend

the package arrived in the prescribed timeframe, but it would have been cheaper to go with DHL directly. We live and we learn.

Absolutely terrible experience with Jumingo. I would strongly advise anyone to avoid this company.

They outright refused to accept a shipment that was already offered by FedEx, which is completely unacceptable. Because of their negligence, the package was sent all the way back to the hub, causing unnecessary delays and frustration.

Customer service is even worse. When you ask them to call you, they simply ignore the request. There is zero effort to actually help or resolve the issue. Instead, you just receive generic, copy-paste responses that don’t address your situation at all.

For several days now, I have had the distinct impression that I am being deliberately delayed with repetitive, standardized responses that fail to provide any concrete or actionable information. Despite multiple inquiries, I have received no clarity whatsoever, none, just standard answers from them.

It honestly feels like they don’t care about their customers or their responsibilities. No accountability, no communication, and no solutions.

This has been one of the most frustrating shipping experiences I’ve ever had. Stay away.

Great client service,excellent east site to navigate

1 day delivery from Sweden to Austria. Quick and not so expensive as though standard channels.

Quick and easy

Perfect. On time. Much recommendd

We use JUMiNGO in our company and overall we are very satisfied with the service. For express rates, they often offer the best prices, which makes them very attractive for time-sensitive shipments.

For regular shipping, the pricing is about the same as what we already get directly as UPS customers, so there is not always a major price advantage there. However, their interface is simple to use, reliable, and works well with Billbee and eBay, which makes daily operations easier.

It also works quite well for international shipments, which is another plus.

The only real downside for us is that as direct UPS customers we receive labels and boxes free of charge, while through JUMiNGO we no longer get those supplies.

Overall, we are happy with the service and can recommend it, especially for express and international shipping.

There is nothing GREAT about sending a parcel from A to B. It should just get done, quietly and efficiently and on time. And it did!
It would have only become an "experience" if you had screwed up, which you didn't.
I would have liked to be able to postpone the pick-up to the next day.

Jumingo is now trying to flag my review as false - however, if you read their initial response to my review, it's clear they acknowledge this is a real review. Don't trust this business!

Incompetent for international shipping. Unaware of customs form requirements, then did not submit forms with package when they were provided. Zero communication from them. Why use them when you can just directly ship with DHL, Fedex, UPS, or other international shipping companies? This shipping process has taken weeks when it should only take 2-3 days.

My response to Jumingo's reply: You have failed at the core requirement in your business: to be good at shipping logistics.

Two points to this effect:
(1) Jumingo informs me that 7-9 business days shipping was selected by the seller. Fine. But the package sat for 15 days in a warehouse after Jumingo took possession of the package until it was actually shipped. That's more than 7-9 business days. You failed at your promised timing before you even handed the package off to the real shipper.

Then (2), you compounded this delay in your failure to satisfy customs requirements, which also seems like something you should know how to do in your business. The company who is selling the item to me provided Jumingo with the appropriate customs forms for the package. However, Jumingo failed to append those forms to the package. I learned this when I determined (without help or communication from Jumingo) that Fedex is the actual shipper and they informed me that the forms were not provided. I was able to provide the forms directly to fedex.

I understand there can be unforeseeable delays with customs. But the delays in this shipment are not the result of that. They are solely from the incompetence of Jumingo.

Perhaps if your communications with customers were as responsive as you are to my review you'd actually be worth engaging for future business.

Jumingo replies with: "Dear sir Franco,

We are sorry to hear about your experience.

After reviewing your shipment, we can confirm that the estimated transit time of 7 to 9 business days was clearly stated and selected during the booking process. The delivery timeframe you are experiencing is therefore in line with the service that was booked.

International shipments are subject to customs procedures, which can occasionally cause additional delays and are outside of our direct control.

We understand your frustration and appreciate your feedback.

Kinds regard,

Julia Paulus
from Jumingo"