Jewlr Reviews 

After only a couple months the gold plating is rubbing off everywhere.

1 Star – £500 Order, Nearly Two Weeks Late and Still Not Dispatched

I placed an order with Jewlr on 20 September 2026 for jewellery costing approximately £500, with a promised delivery date of 9 October, this is a gift for my wife’s birthday 25 October.

It is now 22 October, 13 days after the expected delivery date, and my order has not been dispatched.

The only update I have received is that my order is being “processed”, which leads me to believe it has not even entered production yet, with no firm indication of when I can expect delivery.

When I requested to cancel the order I was advised I was unable as it was now being processed.

For a company selling jewellery at this price point, I find the delays and lack of meaningful communication extremely disappointing.

I would strongly recommend that prospective customers consider my experience before ordering anything needed for a particular occasion.

I hope Jewlr resolves this promptly, and I will update this review if the situation changes.

Ordered 2 pieces, originally told a delivery of 5 weeks, which is already a much longer time than other orders in the past. Then I received an email that it will be an extra week or 2 as they are moving facilities. I expressed my displeasure and the response was basically whatever, we don't care. It may already be the last order they get from me as 7-8 weeks is way too long compared to other orders I've placed with this company in the past. If they are closing the Canadian facility this will 100% be the last money they get from me.

If you're planning on getting married and using this company to get a ring from make sure you order a few months ahead of time seeing how I'm still waiting on my wedding ring for my wife that I ordered over a month ago I paid for express shipping and when I asked why it hasn't arrived yet I was told that this new company is taking over and apparently they don't give a rat's ass about people or their lives they will take your money and not deliver you shit I will be more than willing to completely change this review if my ring is delivered before the wedding you have two weeks from today

Does not appear to be truly Canadian made as currently advertised. Acquired by AJS Creations in sept 2026 (manufacturer with facilities in India and New York). We have an order in progress from September and we were informed tosay "This temporary delay is due to a recent change in company ownership and the transition of our production operations to a new facility." Given the parent company has Indian/American facilities, it seems they're gutting the Canadian manufacturing we originally paid for. They haven't offered us a discount even though they seem to be charging us for Canadian manufacturing that is now going to be done in India or USA and take far longer than the Oct 2 delivery date we were originally provided....not impressed. They say they're maintaining headquarters in Canada....but not really Canadian if they're foreign owned and foreign manufactured. I've asked for them to confirm all this.

Update: they moved manufacturing to India....so I canceled my order. They've clearly gutted the Canadian manufacturing after the acquisition without already ramping up Indian production properly, and held clients with existing orders in the lurch. Not to mention it's no longer made in canada as originally advertised at the time of my purchase. Cancelled my order....now waiting on the funds to be transfered. Apparently that can take weeks. Not impressed at all.

My ring is already silver, the gold has just worn off

I’m still waiting on my memorial ring that I ordered almost a month ago. For a company that has their policies in black and white on production and shipping times, this is an absolute disappointment as a first time customer. When I contacted “customer service” I was given a canned excuse and no actual resolution. IF there was any issue, good business would be to at this email the customer before they are unhappy. This is how companies get absorbed, poor business practices.

My girlfriend loved the promise ring. It had held up very well the past 4 months.

I wore it for a day and the stone fell out and is missing. I have boughten stuff and loved it before. I’m extremely disappointed.

The ring I ordered for my husband is beautiful - very well made, excellent quality and exactly what I hoped it would be - hubby loves it 🩷

My wife loved her mother's Day ring. It was a little small. Unfortunately these things happen. I'm sure the company will help and it will be a quick turn around.

I haven’t received my package yet, I paid for express shipping and was told I’m getting refunded and they don’t know exactly when my package will be arriving. My surprise gift has been ruined. Delivery was to have been 9/3 and I had a huge celebration planned for this day to now waiting for a date. 😡 First time customer and I will not use them again or recommend. Communication is bad I had to keep calling to get updates because no one can send an email. Thanks for ruining my big moment!! I’ll update when I get my item.
** UPDATE** received the ring in today’s mail. It’s TOOOOOO small🤬😡. This experience just keeps getting worse 😭

Smaller than pictured, good delivery, properly sized

I’ve bought two pieces of jewelry from Jewlr, and have been ecstatic beyond my wildest dreams both times. I bought my mother, her mother’s ring first. Almost two years after buying it a stone fell out. I reached out they made it so easy to get fixed even though it was way passed the warranty. I had to pay a small fee and had it back fixed within a month. After that transaction I had no doubt where I was purchasing my father his ring. My father loved his ring!! He’s had it for almost three weeks now and has never has taken it off. I still catch him staring at it. Thank you for helping me show my appreciation to my parents for everything they have done for me and still do.🙂

Very disappointed. Ordered and paid for goods which have never been received. No response from customer service within the timescale indicated .
Will not be using again.

Well the gold plated silver got scuffed by a swiffer mop handle

Despite paying for and selecting The Engraved option, the engraving was never completed. They did refund the missed step, however that isn’t the point.

Love that this is a Canadian company offering good quality Jewlery, at reasonable prices. I bought matching friendship rings, which arrived super quick and made the occasion extra special! Thank you so much :)

Came timely and packaged nicely

Love my ring. Fits perfectly and quality is excellent.