Really pretty products as expected. Quality is acceptable, although the fabric could be more thick to give higher quality feel of luxury. Pricing a bit too high though and wider (3m >) basic me... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Nothing else to say other than I'm super satisfied with the service and products that I've bought this time (curtains). Very good price-to-performance ratio and fast delivery. I'll definitely buy f... See more
This company is great in textile , curtains and towels :) I'm very glad to order my second time curtain need and also their refund service is very easy. They also make cute and trendy design in afford... See more
I received the item (carpet) ontime, but the color doesn’t match the pics on the website. when you want to return it, you can describe the problem but still you need to pay for the return. if the inf... See more
Company replied
Company details
Written by the company
Bei Jotex findest du immer die allerneuesten Einrichtungsartikel. Damit du deine Favoriten jederzeit finden kannst, sind wir immer ein paar Schritte voraus. Es ist egal ob du Trends folgst oder deine eigenen kreierst, Jotex ist das Ziel, um dein Zuhause zu verschönern. Kaufe deine persönliche Einrichtung für dein Zuhause auf jotex.de!
Contact info
4.1
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service and products
Nothing else to say other than I'm super satisfied with the service and products that I've bought this time (curtains). Very good price-to-performance ratio and fast delivery.
I'll definitely buy from Jotex again.
August 12, 2026
Really pretty products as expected
Really pretty products as expected. Quality is acceptable, although the fabric could be more thick to give higher quality feel of luxury.
Pricing a bit too high though and wider (3m >) basic measurements for the curtains would be wonderful.
Overall satisfied and would buy again
August 25, 2026
always 100% satisfied
I bought so may things from Jotex and always 100% satisfied. great stuff and great value of money for a very good quality! also their outlet is awesome : ))
November 29, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I have now (foolishly) made two purchases - don’t make my mistake
I have now (foolishly) made two purchases with Jotex and each has been highly unsatisfactory. Latest I ordered curtains. One extra wide and one 2-pack. The 2-pack however only contained 1 curtain, not 2. I checked the plastic bag it arrived in that clearly stated “2-pack”. On top of that the curtains were all bought as 3m long but one was 15 cm longer than the other.
Lastly for the curtains, the hems had been pulled and therefore the curtains look wonky when hanging and the linen fabric is such low quality, I have never seen such bad linen before. It’s full of slubs and loose hanging threads and other colored fibers woven into the fabric.
I emailed the Jotex about the 2-pack that showed up as a single curtain and all I received back was an automated mail about how to make a return. No apology or intent to make up for the mistake. I think that’s lousy customer service.
The first items a bought was two wall hanging lamps for next to my bed. The “head” of the lamp can be turned for adjusting reading light - however they only turn in one direction. Which means it only works on one side of the bed. And when installing the lamps, I realized they are so badly made they cannot sit flush to the wall because the measurements of the parts are off.
Is it not fishy, that I received these unsatisfactory items, but yet I can’t post a review of the items on the website? There are other reviews on there, so why can’t I add one?
August 18, 2026
Reply from Jotex Deutschland
Dear Caroline,
Thank you for sharing your experience, and we’re truly sorry that your orders have not met your expectations. We completely understand your frustration, especially regarding the missing curtain, the quality issues, and the problems you experienced with the lamps.
You are welcome to return all the items free of charge. Given the circumstances, we have also created a voucher for you as a gesture of goodwill.
Regarding the lamps, we would very much like to investigate the issue further with our quality team. To do so, please provide us with your order number so that we can look into this for you.
We’re sorry that your initial contact did not receive the personal response you deserved, and we hope we can help make this right.
Best regards,
Lisa /Team Jotex
Delivered/ return costs are insane
Delivered costs and return costs are 7€ each. Insane. I have never heard of such high costs
July 29, 2026
Reply from Jotex Deutschland
Hi Nadine,
Thank you for your feedback.
As we ship all orders from Sweden, the delivery and return fees reflect the actual costs for international shipping from our warehouse, including transportation and handling. We do our best to keep these costs as low as possible while ensuring reliable delivery and return options.
If you return your entire order, we will refund the original shipping cost and only charge the return shipping fee.
If you return only part of your order, both the original shipping cost and the return shipping fee will apply.
Wir wünschen Dir einen schönen Tag!
Kind Regards,
Lisa /Jotex team
Good shopping experience
Delivery was fast. Within a few days. Nothing was broken. Well packed. The items was exactly shown in the photos. Happy about the shopping experience.
July 3, 2026
Quality texture
The carpet I ordered looked nothing like the photos, not the color not the
June 5, 2026
Reply from Jotex Deutschland
Hello,
Thank you for your feedback.
We truly appreciate that you ordered from us. Even more so, we are sorry that you are not satisfied with your purchase.
The product images we use are intended to represent the colors of the product as accurately as possible. Any color differences compared to the original product may be due to color settings on your own computer screen. Therefore, we cannot guarantee that a product will have exactly the same color as displayed on your screen.
Please contact our customer service. We naturally want satisfied customers and hope that we can finde a good solution for you.
Have a nice day!
Kind regards,
Your Jotex team // Lisa
Recommended
Good quality, items like in pictures, fast delivery, nice customer service
December 5, 2025
Unfortunately I've been waiting over 7…
Unfortunately I've been waiting over 7 weeks to receive my package despite the initial delivery time being 1-2 weeks. Customer service has not been helpful at all giving vague answers and incorrect information. Disappointing
May 19, 2026
Unprompted review
Reply from Jotex Deutschland
Hello,
We are very sorry to hear that your package never reached its destination. Please can you provide more information with your ordernumber?
Thank you for your patience and understanding.
Have a nice day.
Team Jotex
This company is great in textile
This company is great in textile , curtains and towels :) I'm very glad to order my second time curtain need and also their refund service is very easy. They also make cute and trendy design in affordable prices! I check their collections often. I suggest Jotex for all your textile needs :) especially curtains curtains curtains !
May 7, 2026
Reply from Jotex Deutschland
Hello Marion,
We are very sorry to hear that your item never reached its destination. We are still investigating what happened, but it is possible that the parcel was damaged during transport and therefore returned by the carrier.
We have already refunded the return fees and would be happy to offer you the same price if you would like to place a new order. Once the new item has arrived back with us, please contact our customer service team and we will adjust the price accordingly.
Thank you for your patience and understanding.
Have a nice day.
Team Jotex
Carpet quality
The carpet we ordered was really good quality and delivered on time. We are very happy with the level of service so far.
April 29, 2026
Very bad quality, not corresponding to the images shown
The carpet I received was truly scary-looking. Definitely not as expected from the images shown online. Now I have to pay for the return costs, which would make me more reluctant to make any new purchases here.
April 14, 2026
Reply from Jotex Deutschland
Hello Whe,
Thank you for the review.
Very good that you are contacting us regarding this matter, of course we will be happy to assist you with your request.
We are very sorry that your order did not go as you expected. Your experience and feedback are very important to us
Could you please send to our customerservice (customerservice@jotex.de) some pictures so that we can properly process your request? We need the images in PDF or JPEG format; you can attach them directly to this email.
Once we have reviewed them, we will get back to you as soon as possible.
Thank you.
Have a nice weekend.
Team Jotex Lisa
you have to pay for return if website information is wrong
I received the item (carpet) ontime, but the color doesn’t match the pics on the website. when you want to return it, you can describe the problem but still you need to pay for the return. if the information on website is not correct it is bot customer fault!!!
so poor customer service
April 1, 2026
Reply from Jotex Deutschland
Hello,
Thank you for your feedback.
We aim to show the colors of our products as accurately as possible in our images. However, slight differences can occur due to your screen settings.
If you have received a product and the color seems different than expected, you are welcome to send images to our customer service so that we can check it.
We wish you a wonderful day!
Kind regards,
Lisa
Jotex Customer Service
9 days and still waiting for my order
March 19, 2026
Reply from Jotex Deutschland
Hello,
Thank you for your feedback.
We will be happy to help you.
We can see, according to the delivery status from DHL, that both packages have been delivered to you.
Have a nice day.
Best regards,
Team Jotex //Lisa
Fast delivery
Fast delivery, which I appreciated. However, the delivery company did not bring the very heavy table up to my apartment, despite the high delivery fee, so I had to arrange extra help myself. Also, most items had small scratches. I like the products overall, but the delivery service and quality control need improvement.
March 14, 2026
Unprompted review
Reply from Jotex Deutschland
Dear Melis Yağmur Koral,
Thank you for your feedback. We’re glad to hear that you appreciated the fast delivery, but we’re very sorry about the issues you experienced.
This should not have happened. We have a clear agreement that deliveries are to be brought up into the apartment, especially for heavy items, and we sincerely apologize that this was not followed in your case. We also regret that some of the items arrived with scratches, as this does not meet our quality standards.
We would like to investigate this matter further and make things right. Could you please contact our customer service team and provide your order number so we can look into this in detail?
Thank you again for bringing this to our attention, and we apologize for the inconvenience caused.
Email: customerservice@jotex.de
Hav a nice day,
Lisa Team Jotex
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.