Really pretty products as expected. Quality is acceptable, although the fabric could be more thick to give higher quality feel of luxury. Pricing a bit too high though and wider (3m >) basic me... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Nothing else to say other than I'm super satisfied with the service and products that I've bought this time (curtains). Very good price-to-performance ratio and fast delivery. I'll definitely buy f... See more
This company is great in textile , curtains and towels :) I'm very glad to order my second time curtain need and also their refund service is very easy. They also make cute and trendy design in afford... See more
I received the item (carpet) ontime, but the color doesn’t match the pics on the website. when you want to return it, you can describe the problem but still you need to pay for the return. if the inf... See more
Company replied
Company details
Written by the company
Bei Jotex findest du immer die allerneuesten Einrichtungsartikel. Damit du deine Favoriten jederzeit finden kannst, sind wir immer ein paar Schritte voraus. Es ist egal ob du Trends folgst oder deine eigenen kreierst, Jotex ist das Ziel, um dein Zuhause zu verschönern. Kaufe deine persönliche Einrichtung für dein Zuhause auf jotex.de!
Contact info
4.1
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick delivery and great price value…
Quick delivery and great price value quality for the new curtains that look very nice
September 5, 2024
Good quality and good price
The products have always been good quality, and I am more than happy to continue shopping there.
September 3, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Bathroom curtains get smelly very fast
The delivery was ok. The bathroom curtain is cute, but it gets smelly every fast. I need to wash it 3 times a week, even though I shake it a let it freely and aired. I really do not recommend this product in particular.
June 24, 2024
Reply from Jotex Deutschland
Dear Monica,
Great that you have rated us.
We are all the more sorry that you are not satisfied with your purchase.
We humans are all very different and we have very different ideas about what smells good and what smells bad. If you are sensitive to smells, it may be that a product is perceived as bad and others don't react to it. If this is the case, it is usually enough to ventilate the product for three to four days. Most unwanted smells then disappear.
What do I do with a product that smells unpleasant? If the product does not feel uncomfortable even after a few days of extensive ventilation and you feel that it does not meet your expectations, we ask you to inform customer service.
Email: customerservice@jotex.de
Best regards,
Lisa/team Jotex
The desk is exactly like on the…
The desk is exactly like on the pictures. Just one thing that should be take care is the smell of the paint. It’s too strong and stinks the room.
July 24, 2024
Reply from Jotex Deutschland
Dear Paulo,
Thank you for the four stars. We are happy to see that.
If you are sensitive to smells, it may be that a product is perceived as bad and others don't react to it. If this is the case, it is usually enough to ventilate the product for three to four days. Most unwanted smells then disappear.
What do I do with a product that smells unpleasant? If the product does not feel uncomfortable even after a few days of extensive ventilation and you feel that it does not meet your expectations, we ask you to inform customer service and send the goods back to us. However, we basically hope that you are satisfied with our goods.
We will be happy to help you with your request. Please contact us via email: customerservice@jotex.de
Have a nice day!
Best regards, your Jotex-Team//Lisa
the materials are quite cheap
the materials are quite cheap. after a wash, you can easily see through the sheets. :(
April 18, 2024
Reply from Jotex Deutschland
Hello Jonathan,
thank you very much for your feedback.
We are very sorry that you are not satisfied with the product. We ask you to contact our customer service, who will be happy to help you with your complaint.
Best regards, your team Jotex//Lisa
I ordered tailor made curtains
I ordered tailor made curtains. The quality is very good and the waiting time absolutely reasonable (two weeks).
What I did not appreciate was being charged a shipment fee on top of a very expensive order (400€). For such a big purchase, customers should be given free shipping.
July 9, 2024
Great linen curtains
Great linen curtains! They are soft and look amazing. As mentioned, it darkens the room without having a complete blackout.
June 25, 2024
Great product quality. Speedy effortless refund.
I bought a coffee table which looked exactly the same as on the website and delivered a sense of elegance, quality, and character to the room. Unfortunately it was too small for my needs (my mistake) so I had to send it back. It looked so good it I was really strugeling with the decision even though it was clearly too small :)
I got a full refund very quickly and without any issues.
I will definitely buy from Jotex again in the future.
May 28, 2024
The quality and service was excellent.
June 11, 2024
Who sleeps on 100% polyester sheets
Who sleeps on 100% polyester sheets! Its like sleeping in a garbage bag. Not recommended at all.
April 23, 2024
Reply from Jotex Deutschland
Hello, thank you very much for your feedback. You had ordered sheets made of polyester microfiber fabric, as described in the product description.
Best regards your Team Jotex //lisa
Delivery was perfect… but !
Delivery was perfect, in time and communication. However the assembly of the bed was not as expected.
Blend wooden planks and screws to be force to fit in, was part of the unsatisfactory feeling. Aesthetic wise, is a wonderful bed. The quality check of the product was completely missing.
April 5, 2024
Reply from Jotex Deutschland
Hello Daniel,
thank you for your feedback.
Your experience and feedback are very important to us.
It would be nice if you could get in contact with the customer service according to the quality check of the product.
customerservice@jotex.de
Best regards, your team Jotex//Lisa
The best curtains quality i have ever…
The best curtains quality i have ever come across.
I ordered baige, white and white lace curtains and by god the quality, stiching its beyond comprehension. Loved it. Will definitely buy again.
March 27, 2024
Quality of products are very good
Fast delivery, products with good quality and beautiful
March 22, 2024
Alles perfect und schnell
February 8, 2024
Very Fast delivery
Very Fast delivery, good quality.I ordered 8 chairs first 2 chairs has arrived ,still waiting for the rest .
January 31, 2024
Wrong item sent and slow customer support
Unfortunately they sent me the wrong color of the carpet I ordered. I contacted customer support. As indicated in the automatic email that they would get back within 48 hours, I still haven't heard from them yet. I hope I would hear from them soon to assist me with the case.
January 2, 2024
Reply from Jotex Deutschland
Dear Yun,
Thank you for taking the time to describe your experience.
We are very sorry that your order did not go as you expected. Your experience and feedback are very important to us.
Maybe the email/response ended up in the spam folder?
Please contact our customer service team again with the email address customerservice@jotex.de and if possible attach a photo of the product.
Have a nice day!
Your team Jotex
Lisa
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.