Ichiba Japan Reviews 

478
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Considering 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredible speed of international shipping, noting that packages arrive securely and in perfect condition. People also love the wide selection of authentic items and find the website extremely easy to navigate when placing orders. Buyers are especially happy with the helpful service and find shopping here to be smooth and reliable overall. Some reviewers were not happy with occasional delivery delays, mentioning that shipments took much longer than initially expected. A few buyers also pointed out issues with tracking updates remaining unchanged and packages arriving significantly later than anticipated.

What people talk about most

Product

Customers had positive experiences with product variety and high quality. Consumers consistently praise the... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that packages consistently arrive quickly... See more

Order

Clients share positive opinions on order, highlighting fast shipping and items arriving in mint condition.... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are authentic and... See more

Service

Users describe positive interactions with service, consistently reporting satisfaction and a lack of issues.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It's that one austrian customer again, and I cannot recommend Ichiba Japan enough! The Delivery costs are decent, shipping is extremly fast, even if you choose the longer delivery time (I ordered... See more

Rated 5 out of 5 stars

I've now purchased a couple times from Ichiba Japan and I feel very confident in saying that this is a great site with good products. If you're looking for limited pokemon things, for something for t... See more

Rated 5 out of 5 stars

I found Ichiba Japan while desperately looking for a pair of socks from a Pokémon Center that I bought in Japan last year, and I lost one of them on another trip. When I saw that they had the exact pa... See more

Rated 5 out of 5 stars

I found genuine Pokemon fit my son looking for through Ichiba Japan. They have quite the collection! Transaction was swift, items arrived earlier than expected, overall great experience. Highly recomm... See more


4.9

Excellent

TrustScore 5 out of 5

478 reviews

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No history of asking for reviews

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4.9

All reviews

(478)

125 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Birthday pressie

Bought a Shadow from the Sonic family for my grand daughters 19th birthday & it came quickly even though it came from Japan. She absolutely loves it as she's got loads of Sonic & other members she didn't have Shadow so I'm very happy from the start to the finish from Ichiba. Fab company❤️

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

A happy purchase💙🙏

I'm extremely pleased with my purchases! Although yes the shipping was a bit costly but it was worth it. The parcel arrived very well packaged as I expected of good postal services from Japan. The way I screamed "upah upah!" When my wooper merchandise arrived and brought such a smile to my face. And my order arrived pretty quickly too, it's my first time using this site and I will continue to rely on them for future pokemon merch😋🙏💙

September 3, 2026
Unprompted review
Rated 5 out of 5 stars

Great place to buy from!

This is the second time I've bought from Ichiba Japan, and it will not be the last one! The items are properly packaged and they arrive fast! I am very happy with their service ♡♡

August 9, 2026
Unprompted review
Rated 5 out of 5 stars

trustworthy

excellent communication, the item comes in well packaged. Ichiba Japan is my reliable go to ordering my model kits that is not eBay.

August 26, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing I've never had any issues ichiba japan will always be my go to for getting Japanese goods!

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great

Great store with a good selection of different figures at good prices and parcels arrive quickly as well.

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing products

Amazing products, great price and clear and consistent communication with the customer. I will surely buy again from them.
Note: don't forget to check the size of the plush before buying. The quality is great, but the size can be deceiving if you look at the image alone. They write clearly the size on the product page, that was my mistake, though.

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing!!

They are always super fast with shipping, I have offered multiple times and my packages have always come a couple days early. The product is always incredibly well packed and in great condition. I have talked to customer service about if they would be getting a product in and they gave me the exact information I needed and responded quickly. I couldn't recommend them enough!!

August 13, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, very fast dispatch and arrival of the items purchased. Shipping was very fair/cheap and the items were packaged with a lot of care.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely awesome company

Absolutely awesome company. Legit items, shipped so fast that I cant get items in my own country this fast sometimes. The feedback is lovely. I wrote to them to say thank you an they acknowledged it. Would be so happy to buy from again.
Definitely buy your poke plushies here!

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent! Top quality, authentic pokemon plushie, well priced with reasonable delivery charge and fast shipping. Highly recommend and will use again. Thank you 🙏🏻

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

Super happy with my purchase

Super happy with my purchase. It is so good to be able to buy items that are good quality, affordable and offer variety. The shipping was very fast. Highly recommend and I will definately be a returning customer.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Always worth buying from this store

One of my go to Japanese online store, always reliable when it comes to authentic products and they ship fast! Also wanted to mentioned that their customer service is super great!

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

I loved my experience with Ichiba…

I loved my experience with Ichiba Japan. Great variety of products and good value. Delivery was fast and efficient from Japan to Australia. Amazing customer service too. Highly recommended! :-)

July 15, 2026
Unprompted review

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