HUSH Reviews 

If I could give them negative stars I would

I ordered the black PJ iced pants, mens large, black. This will be the 4th time I am returning them now because apparently they only hire absolute idiots to work in their fulfillment centre who keep sending me grey pants. CS is completely useless as they apologize and say it won't happen again and we will make it up to you but guess what? It happens again.

I seriously don't know how they can be this terrible at their job when the return says black pants and they keep sending charcoal.

I bought the cloud sheets and duvet cover. Super soft after washing but they stink like fish even after washing twice - never again!!

Ordered these sheets years ago, and they were great. Ordered a few sets to replace them this year, and they are horrible. They don’t stay on the mattress at all, you have to fix them every other night. Just brutal/non existent quality now compared to before

Terrible. I received the weighted duvet and graph iced sheet and duvet cover set for my birthday. Before even washing the sheets all the ties on the duvet to hold it in place had broken off and the corner straps on fitted sheet had broken. After emailing it took a month with no results, called the number and received calls every time for one ring then ended as if they were ignoring me. I am a big fan of the old hush sheets yet i will never purchase from this brand again, quality has gone way done would never recommend.

I purchased Hush Ice Sheets in May 2024 because I expected a premium product that would hold up for more than a couple of years. Unfortunately, the fabric has now started coming apart randomly in the middle of the sheets. This is not a seam coming undone or damage concentrated in an area of heavy wear—the fabric itself is separating in the body of the sheets. I have photos documenting the issue.

I contacted Hush Customer Service and provided the photos. Their response was that the sheets were outside the one-year warranty, so they would not provide a replacement.

What disappointed me even more was the suggestion that “proper care and laundering” can affect the longevity of the bedding. I simply wash the sheets in a regular washing machine and have not subjected them to any unusual treatment or misuse. If normal machine washing can cause this type of deterioration after only a little over two years, that raises its own concerns about the product’s durability.

As a goodwill gesture, Hush offered me 35% off my next purchase. I appreciate the offer, but I don’t consider a discount on buying another Hush product to be a satisfactory resolution to a quality issue with a product I have already purchased.

I understand that warranties have limits, but I believe a premium bedding product should reasonably last more than two years without the fabric randomly coming apart. I was hoping Hush would recognize the nature of the problem and make a reasonable goodwill exception.

Unfortunately, based on both the product quality and how this concern was handled, I cannot recommend Hush Ice Sheets. I’m posting this review so other customers can make an informed decision about the durability they can expect beyond the one-year warranty period.

I have retained the photos and the correspondence with Hush documenting the issue and their response.

Hush is basically overpriced garbage now. We have a hush weighted duvet from 5 years ago and it’s amazing, well made, comfortable, great quality cover. Decided to buy a new one and the quality is nothing compared to the old one. The duvet is lumpy, extremely hot even though we bough the “cooling” one, the old cover had ties and a zipper, new ones come with barely a few buttons and doesn’t even fit properly. Extremely disappointed in the extreme decline in workmanship and quality.

This company is constantly harrassing me with their emil ads. I made the mistake of looking at a product of theirs once and now they will not leave me alone. I called and complained, all to no avail!
Will not do buisness with them, EVER!

Terrible delivery experience and even worse customer service. They could not track my packages only to have them returned to shipper by Canada post. They “expedited” my complaint along with my expedited shipping fee they charged me. 17 days later still missing items and no response upon repeated follow ups to customer service. I would not recommend this company as much as it hurts me to not support a Canadian brand.

I placed an order 2 MONTHS ago and customer service keeps telling me " I understand the frustration ". I asked for a refund as it has not even been picked up by Fed Ex yet and they tell me they can not refund when an order has been processed. The price I paid for a duvet cover to support a local Canadian company and this is the absolute worst Canadian company so far!!!! I don't have my product and they can not tell me when it will actually even be shipped!! So upset

I purchased a huge bundle from Hush for my new home. Including a new Graphed iced mattress, cover, pillows, weighted cloud duvet and cover for a king size bed. The king sized weighted blanket, and cover were two different sizes. Hush offered me 10% off the whole order, but couldn't offer a refund for the gift I was given, (The weighted blanket). I haven't been able to get ahold of Hush customer support since I have requested to speak to a manager. The weird cloud duvet was 6 inches on one side and 2 to 3 inches on the other side too big for the iced cover that Josh provided with I. The weird cloud duvet was 6 inches on one side and 2 to 3 inches on the other side too big for the iced cover that Hush provided with it. I had to hire a Seamstress to come work for 6+ hours to correct the issue and it still does not fit correctly on my bed.

I purchased the Iced Cooling Bamboo sheets, and the elastic holding the fitted sheet on has already broken after just two months. For a $300 sheet set, this is completely unacceptable quality. To make matters worse, I have tried to contact customer service several times. I provided the photos they asked for, but now I am completely being ignored. Do not waste your money on these; the premium price tag does not match the product quality or the support.

It's a very hyped marketing slash product-focused company with somewhat legitimate products, but really terrible customer service. They literally don't respond to anything for weeks. I don't know who owns this business or what they do or how it runs, but a lot of the stuff is not that great. I have the cooling duvet cover and it sheds fibers everywhere, so I complained about it. They use cheap buttons and the actual duvet inside doesn’t stay inside it. For their other graphite stuff, they should invest more in legitimate data-backed marketing collateral—for example, what is the body heat map with these sheets? I must have spent over a thousand dollars on all this stuff. They pump out lots of emails and text messages trying to peddle their wares, but I feel like they don’t really stand by the product properly. I posted a two-star review, and I bet it doesn’t go on the website; they only show five-star reviews. I’m giving them two stars here because they must do better.

Mattress protector failed. Was washed & dried per washing instructions. Emailed Hush for feedback and you just get an AI response that doesn’t address your concern. Expensive mattress cover option that didn’t work. I don’t recommend this company

We purchased the Hush cooling sheets and they were wonderful for about 1 month. The pillow cases have stained and changed colour. The fitted sheet no longer fits tight and makes for a very uncomfortable sleep. I thought for the price we would receive a very high quality product but unfortunately Hush sheets are not very good.

I bought a Hush weighted blanket in 2021 and like it very much. However, there have been huge issues with the blanket covers. One "traditional/warm cover had zipper destroyed in the wash and another second Iced cover that was incorrectly manufactured and had some of the ties on the wrong side of the cover - so the ties on one side can't be tied to the blanket.

Today I realized that the zipper on the second Iced cover is no longer working (the one that keeps the blanket and cover attached), so I was looking to buy a new blanket cover. According to the AI customer service robot on Hush.ca, Hush no longer makes covers compatible with the original Hush blanket! For such a very expensive blanket (and related covers) I'm super unhappy that I apparently have to buy a new weighted blanket rather than just a new cover (which is also very expensive, but at least I don't have to throw out my current blanket).

I purchased a Queen-sized 25lb Hush Classic Blanket With Duvet Cover in Classic Gray on 10/3/23 with an added 36-month protection plan. Later that month, on 10/29/23, I purchased the Queen-sized Iced 2.0 Covers in Gray. The total cost was $325.79.

For those who don't know, the supposed beauty of Hush's weighted blanket products is that the weighted insert is ZIPPERED inside a duvet cover instead of being held together by hooks and ties. Zippers are not only more convenient, but they keep the weighted insert in place far better than hooks/ties.

Anyway, I contacted Hush's customer support via the online chat system at the end of April 2024. My issue was that the weighted insert/Classic cover zipped together on three sides, but the Iced cover featured a zipper around all four sides. This ultimately means it is impossible to zip the weighted insert in the Iced cover. Despite Hush's promise that the Iced cover has zipper compatibility with all Hush blankets purchased after 2022, the Iced cover was incompatible with the 2023 weighted insert I received with the Classic cover.

I received an emailed response to my online submission for help on 4/22/24 that was addressed to "Jenn" (not my name), listed incorrect order details, and directed me to watch a YouTube installation guide. Clearly, my original message was not read whatsoever.

I stated my issue again and informed Hush that the tutorial video was hardly helpful when the video featured products that actually had matching zippers. Hush's rep responded that the Iced cover could only connect to the weighted insert via the hook/tie system. Which was a huge lie. If that was the case, why did the Iced cover have a zipper system installed? Why did the website state the cover's zipper system was compatible with all blankets purchased after 2022? Why was there a tutorial video on how to zip it up IF THAT SUPPOSEDLY WASN'T POSSIBLE??? I responded to Hush with these points, but they didn't respond.

I followed up again on 5/12/24, stating I had defective products. I received a response the next day with an apology, and that a replacement Iced cover would be sent, but as it was back-ordered, it would ship in June. I replied and asked Hush to confirm the replacement cover would be compatible by zipping on three sides, not four. No response. I sent a follow-up email two weeks later. Crickets. I sent ANOTHER follow-up email after two more weeks, by which point it was 6/22/24. They finally got back to me two days later, and again stated that the Iced cover was backordered, and expected shipping by the beginning of July (no longer the previously promised date of June).

I responded and, now in bolded language, asked them to address my main concern: Would the replacement Iced cover actually be compatible by zipping on three sides instead of four? Hush finally responded with a promise that it would be compatible.

I sent a follow-up email on 7/28/24, since they promised shipping at the beginning of July, which was now another lie. Hush responded with an apology, confirmed the Iced cover was now back in stock, and created a replacement order for me.

Given the ineptitude I've already listed above, it should come as no shock to anyone reading this that, when the Iced cover finally arrived at the beginning of August, it was the exact same defective product and INCOMPATIBLE with my weighted insert. I was, and still am, so livid. At this point, Hush has repeatedly lied to me. They lied on their website, they lied about the Iced cover's zipper compatibility, they lied about when a replacement product would be sent, and they lied about the replacement fixing my issue.

I sent an email detailing my frustration. I demanded a replacement product that would actually work, whether that was an Iced cover that zipped on three sides or a new weighted insert that WOULD work with it.

Hush responded with some corporate BS, apologized (again), and stated they couldn't send me a new weighted insert without management's approval. The next day, Hush informed me that management declined to offer me this (though I have huge doubts that management was ever actually involved). I asked them what management intended to do to solve my defective product issues, for which I had an active warranty, and I never got a response.

All I wanted was what I was promised: two duvet covers (classic and iced) that are equally compatible with the weighted insert. But Hush does not deliver on its promises. I gave Hush $325.79, and in return, I got defective products, a warranty that meant nothing, and four months of stressful, consistent follow-ups and pleas for them to just fix the issue. I kept a PDF copy of my emails with them to keep proof, for my own sanity, that Hush gaslit me.

This company deserves to go bankrupt. Do not purchase from them.

THERE IS NO COOLING EFFECT, ALL IS A LIE. ALSO THEY HAVE ON THE WEBSITE 1 DAY DELVIERY IF YOU PAY EXTRA, WHICH I DID AND THE PRODUCT CAME 5 DAYS LATER , AND THIS WHILE I WROTE I BELIVE 5 EMAILS TO ASK ABOUT MY ORDER AND I CALLED THEM.

I paid extra for my order for same day delivery, ans I got it in 3 day...it took my 2 weeks to get my money back

At first, I was honestly skeptical about ordering from hush.ca⁠� because of some of the negative reviews I had read about their customer service. In the end, my experience was completely different.
I ordered one of their weighted comforters, and I absolutely love it. It’s incredibly comfortable and gives such a cozy, calming feeling. For Mother’s Day, I also bought their bamboo sheets to go with it, and I honestly didn’t think sheets could feel this good. They are unbelievably soft and comfortable.
I also had to contact customer service, and I was genuinely impressed by how quickly they responded and how efficiently they resolved my issue.
I really wanted to leave this review because I think people are often more likely to post when they have a bad experience, and not enough people share the good ones. In my case, the entire experience was excellent from start to finish, and I absolutely do not regret my purchase.

Worst customer service. I ordered blankets and never received them. They buried me in paperwork and asked a police reports. I waited and waited and made it impossible for me to have my order. The worst part is I had paid an insurance for this. Please avoid this company.