Overcharged! Don't book cars through third-party companies. Because after you arrive at Klass Wagen, you will be overcharged anyway, especially if you are from North America. They will ask you for an... See more
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See what reviewers are saying
I've been back to Klass Wagen Iași twice now and had a very positive experience both times. Both cars I had were in good shape and well maintained. Sebastian was extremely friendly and helpful, he mad... See more
Company replied
Top-notch service at Klass Wagen Otopeni! The shuttle transfer from the airport to their office was fast and very well-organized. The Peugeot 308 SW we received was in perfect condition, clean, and ve... See more
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It was frustrating that the costs for the rental car weren't clearly explained on the airline's website, but the rental company representative answered our questions, and we received a very nice car... See more
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Company details
Written by the company
About Klass Wagen Klass Wagen is Europe's leading independent car rental company, recognized by the World Travel Awards 2025. We operate over 7,000 vehicles across Romania, Hungary, Portugal, and Austria. Every rental includes unlimited mileage, CDW insurance, and a free airport shuttle at all airport locations. What started with just seven cars has grown into a modern fleet of more than 3,000 vehicles, including economy cars, automatics, SUVs, hybrids, and vans—ready to meet the needs of both leisure and business travelers. Today, Klass Wagen operates in several key destinations across Europe: Romania: Bucharest, Iași, Timișoara, Cluj-Napoca, Sibiu, Craiova, Oradea, Brasov, Suceava, Bacau. Hungary: Budapest Portugal: Lisbon Airport & Downtown, Faro, Porto Airport and Downtown. Madeira: Funchal Airport & Downtown. Austria: Vienna. Our mission is simple: to make car rental easy, transparent, and accessible. We focus on offering excellent value for money, modern vehicles, and premium services that ensure every journey starts smoothly. Each year, thousands of customers choose Klass Wagen for reliable vehicles, friendly service, and flexible rental options. Their positive reviews and testimonials are the best proof of our commitment to quality. Our team is available 24/7, ready to help you find the perfect car for your trip.
Contact info
Drumul Gării Odăi 1A, 075100, Otopeni, Romania
- +40374020002
- romania@klasswagen.com
- klasswagen.com
4.1
Great
18K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
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bait and switch operation
bait and switch operation. We prepaid our rental via booking.com , they did not respect the prepayment, demanded more money, rejected our car rental credit card insurance, and end up milking from us almost 3 times the prepaid rental fee.
Also they let us boil in the Romanian sun for an hour never came to pick us from the airport.
August 25, 2026
Unprompted review
Reply from Klass Wagen Romania
Dear Mr. Amnon,
Thank you for bringing your experience to our attention. We are deeply concerned by your comments regarding the unexpected costs, credit card insurance policies, and the delay with our airport shuttle service.
We would like to clarify how our policies and third-party bookings operate:
Prepayment & Desk Procedures: When booking through third-party platforms such as Booking.com, the amount paid online covers the base rental rate. At our desk, customers must fulfill standard security deposit requirements using a physical credit card in the main driver's name, or optionally purchase direct coverage to reduce that deposit.
External Insurance Policies: Third-party insurance (such as coverage provided by credit card companies or external brokers) operates on a reimbursement basis between you and the provider. While fully valid for reimbursement, it does not alter or eliminate the security deposit requirement at our counter.
Shuttle Service Delays: Leaving customers waiting in the heat is entirely unacceptable. Our airport shuttle is intended to run continuously, and we apologize for the extended wait time you experienced upon arrival.
We want to review your contract details and all charges applied to your reservation to ensure everything was handled correctly. Please send your booking reference number directly to customercare@klasswagen.com so our team can investigate your file.
Best regards,
ZCE
data breach
after a terrible experience at Porto with the carrental, no measures were taken regarding my complaints and on the end a data breach on their systems exposed private personal data ( ID Card, driver license and so on..). stay away from this company if you can!
August 29, 2026
Unprompted review
They were hacked. Data stolen. Now I'm on my own
even if the services are ok. They just sent me an email informing me they were hacked. They are sorry for losing all my id information and that's all. No credit monitoring , nothing. I am on my own.
Why do they store all this info if they are not able to secure it?
August 29, 2026
Unprompted review
Reply from Klass Wagen Romania
Dear customer,
We sincerely apologize for any inconvenience caused. If you have any questions or concerns, please reply to the notification sent by our Legal Team. Alternatively, you can contact us directly at customer.assistance@klasswagen.com, and our team will be glad to assist you.
Kind regards,
Klass Wagen Customer Care
Personal data lost by Klass Wagen- Reminded me of a very negative experience with KW
Klass Wagen kept my personal data from 2021, far longer than required. I have just received an email telling me that they had experienced a cyber attack, as a result of which an unauthorized third party gained access to my personal data. This also reminded me of a very bad experience with Klass Wagen Bucharest Airport in October 2021. I have a full review in the Klass Wagen Romania page. Sorry - website does not allow links in this post. Reading recent reviews, it seems that KW are still up their usual scamming tricks.
AVOID LIKE THE PLAGUE
August 30, 2026
Unprompted review
Reply from Klass Wagen Romania
Dear customer,
We sincerely apologize for any inconvenience caused. If you have any questions or concerns, please reply to the notification sent by our Legal Team. Alternatively, you can contact us directly at customer.assistance@klasswagen.com, and our team will be glad to assist you.
Kind regards,
Klass Wagen Customer Care
Kept my data for longer than required…
Kept my data for longer than required and have now informed me that the data has been leaked in a cyber breach. They have leaked all of my personal information plus passport/driving licence number.
August 30, 2026
Unprompted review
Reply from Klass Wagen Romania
Hello,
Thank you for your feedback!
We sincerely apologize for any inconvenience caused. If you have any questions or concerns, please reply to the notification sent by our Legal Team. Alternatively, you can contact us directly at customer.assistance@klasswagen.com, and our team will be glad to assist you.
Vlad Klass Wagen
Avoid at all
The only positive: at pickup they gave us a free upgrade from a Polo with manual transmission to a T-Roc with automatic transmission.
Everything else was an experience to avoid. At check-in, even though I'd immediately explained that we already had external insurance, the agent kept pushing us to buy their policy, using out-of-place lines like "I hope you read the contract very carefully" or "you must have a lot of money if you're not interested in paying even for the smallest scratch," while showing us an endless price list with figures going over €10,000.
The real problem is the damage-inspection procedure, which is clearly stacked in the rental company's favor. We were given 30 minutes to photograph every mark on the car ourselves, in the dark (it was 9pm), with no staff member present to check it together with us. The sheet listing the car's pre-existing marks (13 in total) was only shown to us at drop-off, not at check-in, so we had no way of knowing beforehand what damage was already there before us. When we asked why there was no joint inspection, we were told plainly that the previous customer had full coverage, so in those cases "they don't check anything."
Consistent with this, if the car wasn't returned perfectly clean, they would charge a €30 cleaning fee and only inspect the vehicle afterward, without the customer present, implying they could then "find anything." In case of a mechanical breakdown during the rental, the tow truck cost would also have been on us.
As for the car itself, upgrade aside: the windshield was cracked, with a crack running from the center all the way to the upper right corner, and the tires were visibly worn.
At drop-off, even though we'd returned the car clean, the agent still tried to charge us for a mark he claimed wasn't in our photos. Luckily, based on experience from many other rentals, we'd filmed a 5-minute video walking around the entire car at pickup, which let us successfully dispute the charge.
In summary: a deceptive, one-sided damage-inspection process, a car with unresolved safety issues (cracked windshield, worn tires), and staff pushing for extra money with inappropriate tactics. If you rent from Klass Wagen in Bucharest, document everything with detailed photos and video, in good light, both at pickup and drop-off — or better, avoid them altogether.
August 11, 2026
Unprompted review
Reply from Klass Wagen Romania
Dear Customer,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations, despite the complimentary upgrade you received.
We'd like to clarify a few points regarding the vehicle inspection process. Customers are encouraged to take photos and videos of the vehicle at pickup, as this provides useful documentation of its condition and can help avoid misunderstandings later. The 30-minute period mentioned is not a mandatory inspection procedure, and customers do not need to complete the documentation within that timeframe. They can simply keep their photos and videos on their phone for their own records.
Regarding the vehicle's return, we always recommend returning it in a clean condition. This allows our colleagues to properly check the vehicle and, if anything needs to be clarified, discuss it with the customer at the time of return. The fact that a vehicle may need to be checked after return when its condition cannot be properly assessed does not mean that additional damage is simply being assumed or identified without basis.
We're sorry to hear that you were unhappy with the condition of the vehicle and with your interaction with our colleague regarding the insurance options. We appreciate you bringing these points to our attention and will review them internally with the relevant team.
The list of potential damage charges is also made available to customers so they can have a clear overview of the possible costs and make an informed choice regarding the available coverage options.
Regarding the damage you mentioned at return, we're glad that your own video helped clarify the situation. If there are any other aspects of your rental that you would like us to review, please contact us at customercare@klasswagen.com with your booking reference. We'll be happy to look into the specific details of your rental.
Thank you again for sharing your experience. Your feedback helps us identify areas where we can improve.
Kind regards,
Klass Wagen Team
Very professional
Very professional, friendly and in time.
Cars are reasonable and prices acceptable. Thank you Gimbav team in special Alex Gabor 🥰
August 27, 2026
Unprompted review
Reply from Klass Wagen Romania
Hello!
Thank you for your kind words! We're happy to hear that you were satisfied with our services. We hope to welcome you back soon.
Team Klass Wagen
Bucharest Otopeni- disappointing experience – aggressive insurance sales and poor customer service
⭐ 1 Star – Extremely disappointing and unacceptable customer service in Bucharest Otopeni.
My experience with Klass Wagen was extremely disappointing, mainly because of the attitude and behaviour of the staff at check-in, BOGDAN UDUBASEANU.
BOGDAN were rude, unhelpful and extremely condescending. Instead of focusing on helping me complete the check-in process, they appeared to be primarily interested in selling Klass Wagen’s own insurance.
I had already explained that I had insurance through my broker, yet I was repeatedly pressured to purchase their insurance. The way this was done felt aggressive, excessive and completely inappropriate. It was not simply an explanation of the available options — it felt like persistent pressure designed to make me feel that I should buy their insurance despite already having cover.
What was particularly unacceptable was the condescending way I was spoken to, as if I was being treated as an inconvenience rather than a customer. When staff can clearly see that a customer already has insurance, they should provide the necessary information and respect the customer's decision, not continue pushing their own product.
I have no problem with a company offering additional insurance, but there is a clear difference between offering it and using pressure, intimidation and an unpleasant attitude to try to make a customer purchase it.
This completely ruined the first impression of Klass Wagen and made the collection process unnecessarily stressful.
Klass Wagen needs to seriously review the behaviour of its check-in staff and the way insurance is being sold to customers. Customer service should never feel like a pressure-selling exercise.
I would not recommend Klass Wagen based on this experience.
Five stars only for Mario on check out , friendly, professional and very polite.
Thank you Mario!!!
August 24, 2026
Unprompted review
Reply from Klass Wagen Romania
Dear customer,
We are sincerely sorry to hear about the unpleasant experience you had at our Bucharest Otopeni location.
We understand from your feedback that the discussion regarding our insurance options made you feel pressured and uncomfortable, especially as you had already explained that you had coverage through your broker. We sincerely regret that the interaction was perceived as persistent and that the attitude of our colleague left you with such a negative impression.
While our team is expected to inform customers about the available options, this should always be done in a professional, respectful, and non-pressuring manner. Your feedback is important to us, and we will review the situation internally with the team involved.
To help us investigate your experience further, please send us an email at customercare@klasswagen.com, including your reservation number and the full name under which the booking was made.
We would also like to thank you for your kind words about Mario. We are pleased to hear that your check-out experience was positive and that he was friendly, professional, and polite. We will make sure your appreciation is shared with him.
Thank you for taking the time to share your feedback, and once again, we sincerely apologize that your experience did not meet the level of service we aim to provide.
Best Regards,
KW-Team,Anett
Watch the insurance
The car from Klass Wagen was good. I had booked the car through a third party website, including full insurance. I did not appreciate the aggressive approach Klass Wagon took to upselling additional insurance to me when I collected the car. It was heavily implied my insurance through the third party was essentially useless, I had wasted my money and if I needed to claim it would be long and complicated and would require a police report. Klass Wagon charged me 900 euros (!!) for a tiny chip in the windscreen - fair play as it was in the standard list of charges. I had no issues claiming this from my insurance provider, I simply uploaded the invoice from Klass Wagon and received a full payout. I am extremely glad I refused Klass Wagon's oversell of very expensive duplicate insurance.
July 19, 2026
Unprompted review
Reply from Klass Wagen Romania
Dear Customer,
Thank you for sharing your experience. We’re pleased to hear that you were happy with the car itself and that your insurance provider ultimately handled the windscreen claim smoothly.
We’re sorry, however, that you felt pressured regarding additional insurance at the time of collection. Our team’s intention is to explain the available protection options and the differences between third-party insurance and the coverage we offer, but we understand that this information should be communicated clearly and without making customers feel that a particular option is being forced upon them.
Regarding the €900 windscreen charge, we appreciate your acknowledgement that the amount was in line with the applicable damage price list. We’re also glad that you were able to recover the cost through your insurer without complications.
Your feedback regarding the insurance explanation and collection experience is valuable, and we will share it with the relevant team as we continue working to make the process clearer and more comfortable for our customers. Thank you again for choosing Klass Wagen.
Kind Regards,
Catalin P.
I rented a car from Klass Wagen…
I rented a car from Klass Wagen Bucharest from 19–31 August (registration B‑222‑KWG). On 25 August, I called customer service to confirm whether I could leave the car for one day on the 26th. I was told it was completely fine and that there would be no additional charges.When I arrived on 26 August, I was unexpectedly informed that I would need to pay a 30‑euro fee. This fee was never mentioned during the call, and the sudden change created unnecessary stress. I had to look for parking at the last minute and nearly missed my flight because of the misinformation.
I have been renting from Klass Wagen since 2020 and have always appreciated the service, which makes this experience particularly disappointing. Clear communication is essential, and I hope the company reviews this situation to prevent similar issues for future customers.
August 26, 2026
Unprompted review
Reply from Klass Wagen Romania
Dear Mario,
Thank you for contacting us and for your continued loyalty to Klass Wagen since 2020. We appreciate your feedback and welcome the opportunity to clarify the situation regarding your rental (registration B-222-KWG).Following an internal check regarding your call on August 25th, our representative clearly informed you that he would check the possibility and get back to you with confirmation, rather than confirming on the spot that the vehicle could be parked free of charge. We apologize if this led to any misunderstanding or unintended stress prior to your flight.To provide full clarity regarding our company policy:Parking Service Policy: In accordance with Chapter 2, Article 2.4 of our General Rental Conditions, leaving a personal or rented vehicle in our parking premises is a dedicated additional service charged at 30 EUR/day. Operational Procedures: Because spaces within our airport branch facilities are strictly allocated for vehicle preparation, maintenance, and logistics, parking an active rental on-site requires this specific add-on. We genuinely regret the inconvenience you experienced while making alternative parking arrangements before your flight. Clear communication remains our priority, and we appreciate your patience.If you have any further questions or if you would like us to review your booking details further, please feel free to reach out directly to customercare@klasswagen.com.
Andrei, Klass Wagen
⭐ 1/5 – Very disappointing experience with Klass Wagen Otopeni
Unfortunately, my experience with Klass Wagen Otopeni was extremely disappointing from beginning to end.
I paid a considerable amount for the rental and specifically paid extra for a newer car, expecting the vehicle I had booked and paid for. Not only did I not receive the car I had reserved, but apparently there wasn't even a car ready for me when I arrived.
After already waiting around one hour at the airport for the shuttle, I then had to wait another 30 minutes at their office while they looked for an available car that they could wash and prepare for me.
And after all that waiting, the vehicle I was eventually given was damaged and scratched all around.
If you charge a customer extra for a newer vehicle, handing over a visibly battered car after making them wait while you find and prepare one is simply unacceptable. I genuinely struggled to understand what exactly I had paid the additional money for.
Unfortunately, the shuttle service was just as disappointing on the return. It took approximately another hour to get from their office back to the airport by shuttle.
What disappointed me just as much was the attitude when I returned the car. I was asked whether everything had been OK, and I clearly explained that no, I was not satisfied. I specifically mentioned that I had received a different car from the one I had booked, that I had paid extra for a newer vehicle, and that the car I was given was already damaged all around.
The response I received was simply: “Ah, OK...”
No attempt to understand the issue, no explanation, no apology and no apparent interest in addressing the fact that I had paid extra for a service I simply did not receive.
I don't normally leave negative reviews lightly, but in this case I paid a premium price and received anything but a premium service: not the car I booked, no vehicle ready when I arrived, a damaged replacement despite paying extra for a newer car, excessive waiting times for the airport transfers, and complete indifference when I raised these issues in person.
Based on my experience, I cannot recommend Klass Wagen Otopeni and I certainly would not use them again.
August 21, 2026
Unprompted review
Reply from Klass Wagen Romania
Dear Customer,
Thank you for your feedback. We sincerely apologize that your experience with our Otopeni branch did not meet your expectations.During the peak summer season, transfer and pick-up wait times can be longer due to the significantly higher operational volume. Nevertheless, we fully understand your frustration regarding the delays, vehicle condition, and the attitude encountered at return.We were unable to locate your reservation in our system using only your Trustpilot profile name. Please email us your booking reference number at customercare@klasswagen.com so we can thoroughly review your case and resolve any discrepancies regarding paid services. Thank you for your patience and understanding.
Andrei
Good and bad...
Actually we had a horrific experience with the guy giving us the car, but Vlad at the return was very helpful and also the central persons helping us to extend the rental.
August 2, 2026
Reply from Klass Wagen Romania
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
Long wait to be picked up from the…
Long wait to be picked up from the airport, the shuttle was a man in a car, we were 5 ,we had to leave a family member at the airport because they can't accommodate more than 1 person. I have completed the express pickup, I was told I doesn't make any difference he still has to manually update all the documents.
The whole experience was a disaster.
August 25, 2026
Unprompted review
Reply from Klass Wagen Romania
Dear Ms. Beldean,
Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences and frustration you experienced during your pickup.
We would like to address your concerns directly:
Our airport shuttle service is intended to accommodate all our clients comfortably. We regret that our driver was unable to transport your entire group together upon your arrival, causing a delay and separation for your family. We are currently reviewing our shuttle logistics and vehicle dispatch during peak hours to ensure this does not happen again.
The goal of our Express Pickup service is to streamline your experience at the counter by pre-filling your information. We apologize that the agent needed to manually verify and re-enter details, negating the time-saving benefits you expected. We are addressing this with our front-desk team to optimize the check-in process.
Your feedback is invaluable in helping us identify areas where we must improve. We hope to have the opportunity to provide you with a much smoother experience on a future rental.
Best regards,
ZCE
You should be ashamed of employees like…
You should be ashamed of employees like BOGDAN UDUBASEANU!!! We were treated with zero respect just because we had our own insurance and did not purchased your product. Bogdans sales tactic was aggressive and very very pushy and intimidating and threatening!!!!!! We said 10 times we are covered and we don’t need this at all. He tried and tried again and again and made us feel so uncomfortable!!! We won’t be using you again as this isn’t how people should be treated at all !!!!!!
August 19, 2026
Unprompted review
Reply from Klass Wagen Romania
Hello,
Thank you for sharing your feedback. We are sorry to hear that your experience at our rental office did not meet your expectations.
At Klass Wagen, our representatives are required to explain all available rental options, including optional protection packages, as well as the associated terms and conditions. The purpose of this discussion is to ensure that customers are fully informed before making a decision. However, the purchase of any additional protection package is entirely optional.
We regret that you felt uncomfortable during your interaction with our colleague. Providing clear information should never leave a customer feeling pressured, and we take such feedback seriously. Please be assured that we will share your comments with the relevant department and review the situation internally.
We would also like to clarify that customers who choose not to purchase additional protection are still welcome to rent under the standard rental conditions, including the applicable security deposit and liability terms outlined in the rental agreement.
Customer satisfaction is very important to us, and we are sorry that your experience left a negative impression. Should you wish to provide further details regarding your reservation, we would be happy to investigate the matter further.
For any additional information, please contact our Customer Care Team at customercare@klasswagen.com.
Kind regards,
Klass Wagen Customer Care Team
Abusive return inspection – trying to charge for pre-existing scratches!
EDIT / Response to Klass Wagen:
Your response is pure PR. The pickup agent DID NOT inspect the car with me; he only aggressively pushed the extra insurance, logged the fuel/mileage, and handed over a dirty car full of scratches and a cracked windshield. Checking the roof twice at drop-off isn't "standard procedure" - it's a targeted tactic to charge customers who decline your insurance. I got my deposit back solely because I refused to sign your bogus damage report. What you write online doesn't match how you treat customers in reality!
Klass Wagen Timisoara uses aggressive inspection tactics at drop-off if you don't purchase their full insurance. They provided a car with countles pre-existing scratches, and at return, the agent checked the roof TWICE searching for anything to charge me for (knowing nobody takes photos of the roof at pickup). I refused to sign their unfair damage report and stood my ground until they released my full deposit. Pure intimidation attempt targeting rushing customers. Avoid this company!
August 24, 2026
Unprompted review
Reply from Klass Wagen Romania
Hello Ionut,
Thank you for taking the time to share your feedback.
We are sorry to learn that your experience did not meet your expectations.
At Klass Wagen, all vehicles are inspected both at pick-up and return according to our standard procedures, regardless of whether a customer chooses an additional protection package. Any pre-existing damages are documented on the vehicle damage report, which is provided to the customer at the start of the rental, and customers are encouraged to inspect the vehicle and report any observations before leaving the rental station.
Our return inspection process includes checking all accessible exterior areas of the vehicle, including the roof, as part of the same procedure applied to every rental. This is done to ensure an accurate assessment of the vehicle's condition and is not intended to target or intimidate customers who decline additional protection products.
We would also like to note that no charges can be applied without following the procedures set out in the rental agreement. In your case, as you mentioned, your security deposit was released in full.
We regret that you felt uncomfortable during the return process and appreciate your feedback, as it helps us review and improve our customer experience. Should you wish to discuss the matter further, please contact us at customercare@klasswagen.com with your reservation number.
Kind regards,
Klass Wagen Customer Care Team
A Car Crash
The rental proved a shakedown. When I arrived to pick up the car, the company said I needed to pay three times the agreed price to be protected. Otherwise, I would need to give them a EUR 2,400 deposit, and they threatened that eight out of ten renters who don't take their insurance are billed for "scratches" on the return. The cost for a scratch? EUR750. When I protested, politely (no shouting) the unfriendly staff threatened to call the police. Stay away.
I have now read their response, and it is disingenuous at best. In my four decades renting cars around the world, this was my worst single experience. Their threats and implied dangers seemed quite real to me - either take their unbelievably bad deal with a giant deposit or accept to pay up (two times what the initial rent cost), almost certain threatened fines for even a minor scratch. This is a shakedown. I had hoped Romania had changed since I first visited during the 1980s as a journalist. In many ways, it has improved. During that time, the dictator Ceaucescu banned all cars overnight. Unfortunately, the Wild West robber barron mentality lingers - at least at this car rental agency.
August 9, 2026
Unprompted review
Reply from Klass Wagen Romania
Hello William,
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations.
We would like to clarify that all rental conditions, including the security deposit requirements and optional protection packages, are clearly outlined in our Terms & Conditions and are available to customers before completing a reservation. The protection packages offered at pick-up are entirely optional, and customers are free to rent the vehicle without purchasing additional coverage, provided they meet the standard deposit requirements applicable to their booking.
The security deposit is not a charge, but a temporary pre-authorization held in accordance with the rental agreement. The deposit amount and applicable conditions are communicated before vehicle collection.
We would also like to address the statement regarding damages. Klass Wagen does not charge customers arbitrarily for scratches or other vehicle damages. In the event of new damage being identified, any applicable charges are assessed according to the rental agreement, the damage assessment procedure, and the costs associated with the repair of the vehicle.
Regarding your interaction with our staff, we regret that you felt uncomfortable during the discussion. Our team is required to explain the available options, rental conditions, and financial responsibilities associated with each choice so that customers can make an informed decision.
We appreciate your feedback and will review your comments internally. Should you wish to discuss your experience further, please contact us at customercare@klasswagen.com with your reservation number, and we will be happy to investigate the matter.
Kind regards,
Klass Wagen Customer Care Team
WARNING: Avoid
WARNING: Bought a voucher through EuropeAuto. They refused to accept my voucher unless I took out there insurance, at GBP 250.
August 15, 2026
Unprompted review
Reply from Klass Wagen Romania
Dear customer,
Thank you for bringing this situation to our attention, and we’re sorry to hear about the unpleasant experience you had.
If you would like, please send us more details about the situation at customercare@klasswagen.com, so we can better understand what happened and look into the matter.
Thank you for your feedback, and we sincerely apologize for any inconvenience caused.
Best Regards,
KW-Team , Anett
Not recommended - stay away
Not recommended.
The car was dirty, so it was not possible to do a full check of the car. Yet the seller told me, that if the car was dirty upon return, I would have to pay extra. He also told me the insurence I bought from AutoEurope was invalid, and that I needed to buy insurence from them. If not, They would to through the car with a magnify galss and find all the small scratches, even if it was made from a bumble bee, and I would have to pay extra.
The car was not full tank upon pickup.
I cannot recomment this company to anyone. Keep away - it's going to cost you way more in the end.
August 1, 2026
Unprompted review
Reply from Klass Wagen Romania
Dear Palle Johansen,
Thank you for sharing your feedback with us. We are truly sorry to hear about your negative experience and that your impression of our services was not a positive one. We take your comments seriously and would like to address the points you raised.
Regarding the insurance, coverage purchased through third-party platforms like AutoEurope is valid, but it operates independently from our company. When renting with standard coverage, a security deposit is pre-authorized on your credit card. Our agents inform customers about our internal protection package (Klass Total Cover) as an option to reduce this deposit and liability, but purchasing it is strictly voluntary.
Inspection & Cleanliness: Per our terms, customers are required to inspect the car at pickup and take photos/videos of any existing marks to ensure all pre-existing damage is recorded on the Delivery Sheet. We expect the vehicle to be returned in a clean condition so a clear visual inspection can be conducted upon return.
Fuel Policy: Cars are provided with a specific fuel level recorded on the Delivery Sheet, and customers are expected to return the vehicle with the exact same level of fuel.
We sincerely regret if the communication at the counter felt pushy or unprofessional. This is certainly not the standard of customer service we aim to provide, and your feedback has been shared with our local management team to review staff interactions.
Thank you again for bringing this to our attention.
Best regards,
ZCE
Company offers competitive pricing
Company offers competitive pricing, easy pick up and drop off. Once you arrive at the airport shuttle comes regularly to pick up clients at the designated area and transport off site where the lot is located. Once at the lot you fill up paperwork and have 30 minutes to personally inspect the vehicle and upload your own pictures in the system following the instructions. We were given the car model we booked. The fleet is new and the staff is profesional and explains the process and options available. Florin was the agent who took care of us both at pickup and drop off and he did a great job. We will use this company again in the future
July 31, 2026
Reply from Klass Wagen Romania
Hello!
Thank you for taking the time out of your busy schedule to share your opinion with other community members
We are glad to know your experience was positive in every possible way!
Know that we are hard at work finding ways to do things better every single time.
With appreciation,
KW Team
Great experience from start to finish
Great experience from start to finish. The staff was professional, friendly, and helpful. The car was in perfect condition, and the prices were very fair. I will definitely use this company again.
July 31, 2026
Reply from Klass Wagen Romania
Hi,
Thank you very much for your appreciation, as well as for your feedback!
We hope to see you again soon :)
A beautiful day,
The KW Team
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